Jamaica

Select one of the 6 destinations below that we have for Jamaica to narrow your hotel review search further.
Best hotels in Jamaica, based on:
#5 Royalton Negril Resort And Spa
#5 Royalton Negril Resort And Spa
Negril
Jamaica
27 reviews
Great resort, even through Covid!
Honestly, we were so uncertain about travelling during Covid. So we selected somewhere we had been before. We were first at this resort in Nov 2018 and returned for a much needed week of relaxation and Jamaican sunshine. We were lucky enough to get the same Butler we had the first time around, Averdan, and he is absolutely stellar. Hang on tight to that one. We stayed in the Chairman Club building, in a 1 bedroom suite. We had 2 children with us so this arrangement worked perfectly. We had a swim-up suite, which is always a good backup in case of inclement weather. The room was clean and spacious. Definitely a musty odour, but if you travel in the Caribbean and stay on the main floor, you come to expect that. For the most part, our interactions with employees were positive and they were so happy to have us! Some employees worth mentioning - Leon, who brought our bags to our room, remembered us from being there 2 years ago. What a sweet guy! Arlene, a bar tender at the swim up bar at the Diamond Club pool. Lovely to chat with and super friendly. Courtney, beach cleaner in the Diamond Club area - what a guy. Super nice and respectful. Really enjoyed talking to him. Doshane in the buffet - also remembered us from 2 years ago. Great waiter, he deserves a promotion. His customer service skills are top notch! Franklin at the main bar by the entertainment area, also remembered us, even remembered what my husband drank. Deslucia, also at the same bar, was fabulous and so great with our kids. Anthony at the DC pool bar (not swim up) was also really great. Okeen in the Diamond Club lounge was another amazing employee. Honestly, we can't say enough about the employees. They are a big part of what makes the resort stand out. The restaurants were pretty good, overall. We didn't care for Calypso, but other than that, the food was pretty good. We had a rough first experience at the Italian restaurant, however, they did make up for it the second time around. The teppanyaki was great, as always. Just love that experience, they make it so much fun. We were surprised to see the buffet open, but they were actually serving you, so that was interesting. I personally don't care for buffets, but it worked for the current circumstances. We really enjoyed the Mexican restaurant and would have loved to have eaten there again! The only other negative thing I can really think of is the last night we were there, the only dinner option was the Gala, which was an outdoor buffet. Not great for picky eaters or vegetarians. The food was cold and it was hard to get served as people constantly butted in front of one another. Entertainment was pretty good. Overall, our experience was really great and we wouldn't hesitate to go back! Kudos to Stephen Hunter and family. You have done a great job with this resort chain!
#9 Iberostar Rose Hall Beach
#9 Iberostar Rose Hall Beach
Montego Bay
Jamaica
328 reviews
2nd Trip to Iberostar Rose Hall Beach
This is our 2nd time at this resort and we will return for a 3rd trip. We had no complaints from 2018, but they have outdone themselves during our 2020 trip. Food was even better this time. Absolutely loved all the jerk options. Had lunch everyday at the beach buffet and it was always delicious. Love all their fish options. Ate at the steakhouse 2 different nights and steaks were perfectly cooked. Delicious. Anyone should be able to find something delicious to eat here because they cook dishes from just about every culture and are delicious. The perfect opportunity to try foods from other cultures. Room was always well maintained. Check-in staff were courteous and check-in went smoothly and Tash, our concierge was so welcoming and helpful throughout our week. Nice to see one of our favorite lobby bartenders, Patrice was still here and absolutely delightful to interact with. Our favorite beach waitress, Monique was here again this year and she did not disappoint. All the bartenders and waitresses were so friendly and you could always hear some of the waitresses singing while they worked. The entertainment staff at this resort are phenomenal and even can get the quiet and shy folks participating, which they did with my quiet hubby. These are committed and hard working people and deserve the utmost respect for the wages they make. Tipping is our number 1 priority when we vacation at these resorts and although I have witnessed many who do not, they are still treated well and with respect by the staff. We actually visited the resort next door as an option to upgrade but prefer Rose Hall Beach. Actually saw and chatted with folks from the 2 adjoining resorts and they preferred this one for various reasons. Can't say I blame them. Can't wait to return next year.
#10 Jewel Dunns River Beach Resort
#10 Jewel Dunns River Beach Resort
Ocho Rios
Jamaica
79 reviews
Not as Advertised
My husband and I booked this resort to celebrate our honeymoon. What a disappointment! We were booked into a Sapphire Room when we are purchased a Diamond Ocean View Room. When we brought this to the front desk's attention, we were told it was a glitch and their system and they did not have a Diamond Ocean View Room to give us. They did move us to a Diamond Room but as the lady at the front desk said "not their best room". It was on the second floor and did not have an ocean view. In fact it overlooked a roof below and part of the other resort's maintenance sheds. We were told we would need to stay there until our proper room was ready for us on Wednesday afternoon (we arrived Monday). The room was not completely ready for us when we arrived and we had to call down to the front desk for robes and to have our mini fridge stocked. The shower/tub leaked and the electrical outlets in the bathroom had melted. The front desk woke us up at 7:30 a.m. on Wednesday to tell us to pack up and be ready to be out of our room at noon. Our new room was not to be ready until 3:00 p.m. After numerous complaints to the front desk, our onsite tour representative (who was amazing), and finally to the manager, we were given a $150 resort credit to be used during our stay. Our Diamond Ocean View Room was advertised as having a separate jetted tub and shower - they were not separate; in room premium liquor - they do not include this any longer; stocked mini fridge with beer, wine, and mixers - did not include wine and was only stocked with two beers a day, some water, and some pop; 24 hour concierge - there was only one or two concierge staff in the hotel lobby that everyone used, we did not get individual service as advertised; and 24 hour room service - there is not a room service menu and it is a $5.00 service charge. Bed was hard as a rock and room was starting to look dated. When we complained about these services/amenities not being provided, we received a "sorry" and a brush off from staff. They did not seem to care that we were there to celebrate our honeymoon and were disappointed. We spoke to several other couples who also were put into wrong rooms and had to wait to be moved. Pool was ice cold; pool did not open until 10 a.m. and closed at 6:00 p.m.; rotating closure of restaurants; little to no nightly entertainment; music at pool was so loud you could not have a conversation; beach was overcrowded; front desk staff were not helpful; lots of bees/wasps around bars and at the beach (so many that I actually got stung), etc. I would not recommend this resort, especially at the price point it is being offered at. If you go, don't bother upgrading to the Diamond rooms. They are not worth the extra money.
#20 Hyatt Zilara Rose Hall
#20 Hyatt Zilara Rose Hall
Montego Bay
Jamaica
10 reviews
Wonderful stay, felt catered to the whole time.
We went to Zilara for our Honeymoon/Winter vacation. We loved our stay, and would certainly go back and recommend it to anyone! Here are some things we thought was worth mentioning: You get access to Hyatt Ziva - 5 minute walk to the family-friendly resort, Ziva, that is attached but operates semi-separately. You can eat at any Ziva food (Coffeeshop, French, Brazilian, Italian, buffet etc.), you can also participate in any of the Ziva activity program, use their beach/pool etc. We stuck to the Zilara activities, but ate many meals at Ziva. Fantastic Restaurants - we loved that we did not have to make reservations, were not limited to how many times/which one we went to. The breakfasts lasted until 11am. We especially loved the French Toast from Urban Heatz and the Brazilian steakhouse. That being said, the buffet restaurant was still fantastic as we tried it once for breakfast, lunch and dinner each. The rest of the time, we went to the restaurants. Genuine service - everyone was very accommodating, no pushy sales pitches and shout-out to Kevin from the Brazilian steakhouse who was able to get us the chocolate lava cake from Petit Pariz, the French restaurant. Great snack options - Jerk Chicken and Pork were very tasty. Also pastries, muffins and smoothies were options during the daytime. The Ziva side has pizza, burger/hot-dog/Jamaican patty cart, a child's dream candy shop, which had wall-to-wall candy, cookies, ice-cream (the cookies and cream flavour had real cookies crumbled into it). We were never more than 50m away from food. Room - spacious, elegant, clean, quality linens, had most things you needed. Only issue was we found the pillows fell flat. There are no bad views in the place. Beaches - We checked out both the Ziva and Zilara beaches. The Zilara water was a bit pebbly. Both beaches have wavebreakers, making the waves quite manageable, even for those who don't swim much/at all. Entertainment - wonderful bubble party, Z crew threw entertaining events, evening live musicians were absolutely incredible - I would have happily paid to see them in a concert! The best all-inclusive resort I've been to!

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