Jamaica

Outstanding facility,bell men were very good. Very clean

Honestly, we were so uncertain about travelling during Covid. So we selected somewhere we had been before. We were first at this resort in Nov 2018 and returned for a much needed week of relaxation and Jamaican sunshine. We were lucky enough to get the same Butler we had the first time around, Averdan, and he is absolutely stellar. Hang on tight to that one. We stayed in the Chairman Club building, in a 1 bedroom suite. We had 2 children with us so this arrangement worked perfectly. We had a swim-up suite, which is always a good backup in case of inclement weather. The room was clean and spacious. Definitely a musty odour, but if you travel in the Caribbean and stay on the main floor, you come to expect that. For the most part, our interactions with employees were positive and they were so happy to have us! Some employees worth mentioning - Leon, who brought our bags to our room, remembered us from being there 2 years ago. What a sweet guy! Arlene, a bar tender at the swim up bar at the Diamond Club pool. Lovely to chat with and super friendly. Courtney, beach cleaner in the Diamond Club area - what a guy. Super nice and respectful. Really enjoyed talking to him. Doshane in the buffet - also remembered us from 2 years ago. Great waiter, he deserves a promotion. His customer service skills are top notch! Franklin at the main bar by the entertainment area, also remembered us, even remembered what my husband drank. Deslucia, also at the same bar, was fabulous and so great with our kids. Anthony at the DC pool bar (not swim up) was also really great. Okeen in the Diamond Club lounge was another amazing employee. Honestly, we can't say enough about the employees. They are a big part of what makes the resort stand out. The restaurants were pretty good, overall. We didn't care for Calypso, but other than that, the food was pretty good. We had a rough first experience at the Italian restaurant, however, they did make up for it the second time around. The teppanyaki was great, as always. Just love that experience, they make it so much fun. We were surprised to see the buffet open, but they were actually serving you, so that was interesting. I personally don't care for buffets, but it worked for the current circumstances. We really enjoyed the Mexican restaurant and would have loved to have eaten there again! The only other negative thing I can really think of is the last night we were there, the only dinner option was the Gala, which was an outdoor buffet. Not great for picky eaters or vegetarians. The food was cold and it was hard to get served as people constantly butted in front of one another. Entertainment was pretty good. Overall, our experience was really great and we wouldn't hesitate to go back! Kudos to Stephen Hunter and family. You have done a great job with this resort chain!

Beautiful resort; beautiful people. Food is incredibly delicious; Room service after 11pm not so great. Very very clean, comfortable beds and lots if activities. Loved it!!!!

This is our 2nd time at this resort and we will return for a 3rd trip. We had no complaints from 2018, but they have outdone themselves during our 2020 trip. Food was even better this time. Absolutely loved all the jerk options. Had lunch everyday at the beach buffet and it was always delicious. Love all their fish options. Ate at the steakhouse 2 different nights and steaks were perfectly cooked. Delicious. Anyone should be able to find something delicious to eat here because they cook dishes from just about every culture and are delicious. The perfect opportunity to try foods from other cultures. Room was always well maintained. Check-in staff were courteous and check-in went smoothly and Tash, our concierge was so welcoming and helpful throughout our week. Nice to see one of our favorite lobby bartenders, Patrice was still here and absolutely delightful to interact with. Our favorite beach waitress, Monique was here again this year and she did not disappoint. All the bartenders and waitresses were so friendly and you could always hear some of the waitresses singing while they worked. The entertainment staff at this resort are phenomenal and even can get the quiet and shy folks participating, which they did with my quiet hubby. These are committed and hard working people and deserve the utmost respect for the wages they make. Tipping is our number 1 priority when we vacation at these resorts and although I have witnessed many who do not, they are still treated well and with respect by the staff. We actually visited the resort next door as an option to upgrade but prefer Rose Hall Beach. Actually saw and chatted with folks from the 2 adjoining resorts and they preferred this one for various reasons. Can't say I blame them. Can't wait to return next year.

We travelled to Montego Bay in July with our 2yr old son. It was our first family vacation, so we were a little worried going to a resort that wasn't centred around kids. However everyone at the resort made sure that we had everything we needed from start to finish. It is a little bit of a older resort, however it is well maintained. Rooms are clean and well stocked with drinks and towels. The pool was always clean. And the beach is well maintained. Because of our son, we ate mostly at the buffet. Buffet had a great assortment of food. Every night there was live entertainment that was enjoyable by all ages. Travis was one of the main entertainers at the resort, and he always went out of his way to ensure we were taken care of and were enjoying ourselves. He also he helped to ensure our son was entertained as well, and even brought him on stage during one of the performances! Janice and Dwayne at the front desk were also very accommodating and helped to ensure that we had everything we needed as new parents taking care of a young one. They ensured a crib was available, and that we a room available suitable for our son's nap time etc. Great customer service. Would highly recommend.

Our 7 day stay at blue waters was wonderful. Our butlers nicola and clayon were very helpful and went over and above to make our visit even more special.

Very impressed with the cleaning processes in all areas starting with the rooms, lobby, buffet area ,restaurants, the pool and entertainment places . The only dirty place was the hallway and the elevators … they were trying to clean the old stains but the smell never went away

We loved our stay at the Royalton White Sands. The staff were fun and engaging. The restaurants were awesome with lots of different options every night. Entertainment was fun too. We would definitely return!!

Travelled with my family (my husband, daughter 11yrs, son 8yrs and my mother-in-law 82yrs). We all had a fantastic time and enjoyed our time together. The buffet restaurant had lots of selection to choose from (my kids are a bit picky and often ate the same thing day after day - however, there were lots of kid friendly foods to choose from). We dined at the Steakhouse and we all enjoyed our meals and service. We ate at the Asian specialty (buffet style) as well - some liked it more than others. Entertaiment staff were enthusiastic. My 8 year old could not touch in the pool - he is a great swimmer but I still felt I had to be nearby when he was swimming - just so he could take a break without having to get to the side each time. A beautiful resort that I wouldn't hesitate to recommend to others.

We would have trouble giving this "resort" more than a one out of five star rating. The room was decent, but that's where it ends. Little hot water. Ac did work. Maid service was hit and miss. Entry door had big gaps to let in the nite life creatures. Food was so so. Edible but fish was not fresh. Tried it every day and it was not good. I'm not a picky eater but good fish was not on this address. Exterior of buildings was in need of renovation and face lift. Pool was littered with debris. Swim up bar runs out of beer, tequila and whiskey daily. White wine was warm. And sometimes hard to find too. Their cleaning of used glasses was not with hot water. Beach was not as mentioned. Full of rocks. No activities around pool. Only aquasizes. No music around pool. Place was seriously lacking!! The cats were entertaining, lots of them around. Would not recommend.