Jamaica

Select one of the 6 destinations below that we have for Jamaica to narrow your hotel review search further.
Best hotels in Jamaica, based on:
#3 Sunset At The Palms Resort
#3 Sunset At The Palms Resort
Negril
Jamaica
95 reviews
Disappointing stay
I honestly don't know where to begin and this will likely be long and still not cover everything. After wanting to visit Sunset at the Palms for 8 years, we finally booked it for our first trip post-COVID. We were looking for something special, a smaller place and a more personalized experience. The overwhelmingly positive reviews on Trip Advisor and in a FB group that we joined boast of a place that feels like home, where everyone knows your name, where you will be taken care of. Unfortunately this was not the case for us. Not even close, and we feel strongly that we did not get the experience that we expected based on the level of service we received and we what we paid for this stay. We are good tippers who tip along the way, and even this did not help, so believe me, it wasn't that. We travel a few times a year to all different kinds of resorts and hotels, big and small and mostly in the Caribbean. This was our 4th trip to Jamaica, so we are familiar with the vibe and pace and we have always enjoyed ourselves there. This hotel was probably one of the most frustrating places I have ever stayed. Especially for a place with dedicated concierges that make all kinds of promises but don't deliver. “We will do this, and we will do that” No they won't. I did not get the worry free week that I expected and paid for, instead it was one thing after another. If you have never been here before, you are going to feel very lost. They give you a verbal orientation and a piece of paper with some suggested meal times and that's it. The rest you learn as you go. There should be a booklet in room with all the listed amenities and times, with extension numbers, frequency of housekeeping, process and place to get beach towels, water bottles, etc…Instead we had to learn the hard way, that no one was coming to clean our room, that no one was going to put water in our fridge that didn't work and that we had to ask to be fixes 3 times before anything was done. The day after we arrived it was my birthday and we visited the concierge to see if we could book a couples massage. He said they were fully booked which was understandable with such short notice. However not 30 minutes later we were on the beach and Brenda from the spa came around to try and drum up business. I told her we tried to book for that day but they were fully booked. She said who told you that then she called and made us an appointment for that afternoon. Interesting. That same morning I had also specifically asked the concierge about making reservations for the specialty restaurants. He asked me if I still had the paper he gave me and I said yes, and he said all the times were there. I said, so no reservations? And he said no. So a few days later off we went to line up for the Lotus only to find out we don't have a reservation and we need one. Interesting. I immediately went to see that same concierge and after waiting for a half hour it seems he pulled some strings and was able to get us in. Thankfully, because I was on the verge of pitiful tears because I was just so frustrated at this point. I think he must have saw that and he finally put some effort in. I will acknowledge that they tried to fix things when mistakes were made, but when it's one thing after another, it just doesn't matter anymore. Besides this concierge who seemed to want to avoid doing anything, the main issue was poor staffing levels. The resort just did not have enough staff for a return to almost full capacity like it was the week we stayed there. Especially when there was no buffet. Meals took a minimum of 1 hour, but frequently 1.5 hours, which is understandable for seated table service. What is not acceptable though is to be seated and then not have someone come to your table or even pour you a glass of water for 40 minutes or more, which happened more times than not. Also, what was ordered was generally not received. There was always something missing. Despite being asked about dietary restrictions and promises about accommodating, I did not find this to be the case. Don't bet on it yourself if you have any “special” dietary needs. I don't eat meat, fish or seafood and basically I ate a lot of sides for dinner which were all delicious. The few times I asked specifically for a vegetarian meal, each time I got stir fried cabbage and carrots. I didn't starve but I did eat a lot of bread and cheese to accompany my big salads and rice and beans. For breakfast and the beach grill there are rotating menus that change once a week, I think it was on Sunday. Unfortunately for me, the first breakfast menu that I only had for 2 days had more options for me. The breakfast menu for the rest of my week left me eating bread and cheese and fruit every morning. It would be better if they rotated the menus every 2 or 3 days so it didn't seem so repetitive. I would like to point out though that the food service staff worked so hard, they were running around constantly, but there just were not enough of them to make any meaningful difference to the user experience. They were fighting a losing battle, running around with beads of sweat on their foreheads trying to keep up. I felt really bad for them and I felt bad for us and all the other frustrated guests there. 4 days in we emailed our travel agent who contacted hotel management. With 2.5 days left on our trip the general manager asked to speak with us. She was very nice and listened to our concerns and she acknowledged that there were not enough staff. Said that they lost a lot of staff over Covid and were currently In the hiring process. Well this wasn't going to help us but she did say though that the rest of our trip (a whole 2.5 days!) would make us want to come back. Empty promises anyway, because nothing changed and she did nothing for us, so I would love to know what she was referring to. Our last full day was spent trying to avoid the front desk, to not ask for anything and to do everything ourselves to avoid more disappointment. We gave up on housekeeping halfway through the trip and just made sure we had enough water bottles refilled at the beach bar before going to back to our room. We loved the beautiful beach with lots of shade and space for everyone. The accommodations were very cool and unique. I just adored the cabins, their cozy balconies and all of the open air main areas and the beautiful grounds. I am disappointed though that I will never know what this resort is like during “normal” circumstances because we won't be back,
#7 Iberostar Rose Hall Beach
#7 Iberostar Rose Hall Beach
Montego Bay
Jamaica
329 reviews
2nd Trip to Iberostar Rose Hall Beach
This is our 2nd time at this resort and we will return for a 3rd trip. We had no complaints from 2018, but they have outdone themselves during our 2020 trip. Food was even better this time. Absolutely loved all the jerk options. Had lunch everyday at the beach buffet and it was always delicious. Love all their fish options. Ate at the steakhouse 2 different nights and steaks were perfectly cooked. Delicious. Anyone should be able to find something delicious to eat here because they cook dishes from just about every culture and are delicious. The perfect opportunity to try foods from other cultures. Room was always well maintained. Check-in staff were courteous and check-in went smoothly and Tash, our concierge was so welcoming and helpful throughout our week. Nice to see one of our favorite lobby bartenders, Patrice was still here and absolutely delightful to interact with. Our favorite beach waitress, Monique was here again this year and she did not disappoint. All the bartenders and waitresses were so friendly and you could always hear some of the waitresses singing while they worked. The entertainment staff at this resort are phenomenal and even can get the quiet and shy folks participating, which they did with my quiet hubby. These are committed and hard working people and deserve the utmost respect for the wages they make. Tipping is our number 1 priority when we vacation at these resorts and although I have witnessed many who do not, they are still treated well and with respect by the staff. We actually visited the resort next door as an option to upgrade but prefer Rose Hall Beach. Actually saw and chatted with folks from the 2 adjoining resorts and they preferred this one for various reasons. Can't say I blame them. Can't wait to return next year.
#8 Jewel Dunns River Beach Resort
#8 Jewel Dunns River Beach Resort
Ocho Rios
Jamaica
80 reviews
Not as Advertised
My husband and I booked this resort to celebrate our honeymoon. What a disappointment! We were booked into a Sapphire Room when we are purchased a Diamond Ocean View Room. When we brought this to the front desk's attention, we were told it was a glitch and their system and they did not have a Diamond Ocean View Room to give us. They did move us to a Diamond Room but as the lady at the front desk said "not their best room". It was on the second floor and did not have an ocean view. In fact it overlooked a roof below and part of the other resort's maintenance sheds. We were told we would need to stay there until our proper room was ready for us on Wednesday afternoon (we arrived Monday). The room was not completely ready for us when we arrived and we had to call down to the front desk for robes and to have our mini fridge stocked. The shower/tub leaked and the electrical outlets in the bathroom had melted. The front desk woke us up at 7:30 a.m. on Wednesday to tell us to pack up and be ready to be out of our room at noon. Our new room was not to be ready until 3:00 p.m. After numerous complaints to the front desk, our onsite tour representative (who was amazing), and finally to the manager, we were given a $150 resort credit to be used during our stay. Our Diamond Ocean View Room was advertised as having a separate jetted tub and shower - they were not separate; in room premium liquor - they do not include this any longer; stocked mini fridge with beer, wine, and mixers - did not include wine and was only stocked with two beers a day, some water, and some pop; 24 hour concierge - there was only one or two concierge staff in the hotel lobby that everyone used, we did not get individual service as advertised; and 24 hour room service - there is not a room service menu and it is a $5.00 service charge. Bed was hard as a rock and room was starting to look dated. When we complained about these services/amenities not being provided, we received a "sorry" and a brush off from staff. They did not seem to care that we were there to celebrate our honeymoon and were disappointed. We spoke to several other couples who also were put into wrong rooms and had to wait to be moved. Pool was ice cold; pool did not open until 10 a.m. and closed at 6:00 p.m.; rotating closure of restaurants; little to no nightly entertainment; music at pool was so loud you could not have a conversation; beach was overcrowded; front desk staff were not helpful; lots of bees/wasps around bars and at the beach (so many that I actually got stung), etc. I would not recommend this resort, especially at the price point it is being offered at. If you go, don't bother upgrading to the Diamond rooms. They are not worth the extra money.
#14 Bahia Principe Grand Jamaica
#14 Bahia Principe Grand Jamaica
Runaway Bay
Jamaica
925 reviews
Relaxing vacation, big resort, almost Covid safe*
Hotel was great, rooms and grounds were clean, food was good, staff were friendly. Entertainment staff kept us entertained daily with different activities. My only real complaint, (with knowledge that this was a new procedure) was the info, set up and process of paying for, booking your time and the actual testing for Covid required for our reentry to Canada. There was a lot of miscommunication or lack there of, unorganization and confusion. *All 3 areas for these systems were located in the same area at the bottom of a stairwell that was busy as it was also one of the main pathways to the buffet. Everyone was jammed in this area all around 9 am. No social distancing possible as it was quite a small area for all stations. Some basic signage to help those in need of the services would have saved a lot of confusion and wasted time and closeness in my opinion. STEP 1) "paying station" is in *** area... please bring with you....ie passport and when to come (not the 2nd day of your stay) STEP 2) booking station is in *** area, please bring with you ie receipt of payment/ passport and when to come(not the second day of your stay) STEP 3) testing area.. what to bring, when to come etc. Results should be available in a timely fashion. We were told results would be emailed at 8 pm the night before we were to go home (which is still late IMO). Finally received them after 11 pm in paper form after the security guard had to fetch them. This info would help ease some of the questions and pressure on the folks working in this area as well.

Are you a hotel owner?

Copyright © Monarc.ca 2008-2022