Jamaica

Select one of the 6 destinations below that we have for Jamaica to narrow your hotel review search further.
Best hotels in Jamaica, based on:
#4 Sunset At The Palms Resort
#4 Sunset At The Palms Resort
Negril
Jamaica
95 reviews
Disappointing stay
I honestly don't know where to begin and this will likely be long and still not cover everything. After wanting to visit Sunset at the Palms for 8 years, we finally booked it for our first trip post-COVID. We were looking for something special, a smaller place and a more personalized experience. The overwhelmingly positive reviews on Trip Advisor and in a FB group that we joined boast of a place that feels like home, where everyone knows your name, where you will be taken care of. Unfortunately this was not the case for us. Not even close, and we feel strongly that we did not get the experience that we expected based on the level of service we received and we what we paid for this stay. We are good tippers who tip along the way, and even this did not help, so believe me, it wasn't that. We travel a few times a year to all different kinds of resorts and hotels, big and small and mostly in the Caribbean. This was our 4th trip to Jamaica, so we are familiar with the vibe and pace and we have always enjoyed ourselves there. This hotel was probably one of the most frustrating places I have ever stayed. Especially for a place with dedicated concierges that make all kinds of promises but don't deliver. “We will do this, and we will do that” No they won't. I did not get the worry free week that I expected and paid for, instead it was one thing after another. If you have never been here before, you are going to feel very lost. They give you a verbal orientation and a piece of paper with some suggested meal times and that's it. The rest you learn as you go. There should be a booklet in room with all the listed amenities and times, with extension numbers, frequency of housekeeping, process and place to get beach towels, water bottles, etc…Instead we had to learn the hard way, that no one was coming to clean our room, that no one was going to put water in our fridge that didn't work and that we had to ask to be fixes 3 times before anything was done. The day after we arrived it was my birthday and we visited the concierge to see if we could book a couples massage. He said they were fully booked which was understandable with such short notice. However not 30 minutes later we were on the beach and Brenda from the spa came around to try and drum up business. I told her we tried to book for that day but they were fully booked. She said who told you that then she called and made us an appointment for that afternoon. Interesting. That same morning I had also specifically asked the concierge about making reservations for the specialty restaurants. He asked me if I still had the paper he gave me and I said yes, and he said all the times were there. I said, so no reservations? And he said no. So a few days later off we went to line up for the Lotus only to find out we don't have a reservation and we need one. Interesting. I immediately went to see that same concierge and after waiting for a half hour it seems he pulled some strings and was able to get us in. Thankfully, because I was on the verge of pitiful tears because I was just so frustrated at this point. I think he must have saw that and he finally put some effort in. I will acknowledge that they tried to fix things when mistakes were made, but when it's one thing after another, it just doesn't matter anymore. Besides this concierge who seemed to want to avoid doing anything, the main issue was poor staffing levels. The resort just did not have enough staff for a return to almost full capacity like it was the week we stayed there. Especially when there was no buffet. Meals took a minimum of 1 hour, but frequently 1.5 hours, which is understandable for seated table service. What is not acceptable though is to be seated and then not have someone come to your table or even pour you a glass of water for 40 minutes or more, which happened more times than not. Also, what was ordered was generally not received. There was always something missing. Despite being asked about dietary restrictions and promises about accommodating, I did not find this to be the case. Don't bet on it yourself if you have any “special” dietary needs. I don't eat meat, fish or seafood and basically I ate a lot of sides for dinner which were all delicious. The few times I asked specifically for a vegetarian meal, each time I got stir fried cabbage and carrots. I didn't starve but I did eat a lot of bread and cheese to accompany my big salads and rice and beans. For breakfast and the beach grill there are rotating menus that change once a week, I think it was on Sunday. Unfortunately for me, the first breakfast menu that I only had for 2 days had more options for me. The breakfast menu for the rest of my week left me eating bread and cheese and fruit every morning. It would be better if they rotated the menus every 2 or 3 days so it didn't seem so repetitive. I would like to point out though that the food service staff worked so hard, they were running around constantly, but there just were not enough of them to make any meaningful difference to the user experience. They were fighting a losing battle, running around with beads of sweat on their foreheads trying to keep up. I felt really bad for them and I felt bad for us and all the other frustrated guests there. 4 days in we emailed our travel agent who contacted hotel management. With 2.5 days left on our trip the general manager asked to speak with us. She was very nice and listened to our concerns and she acknowledged that there were not enough staff. Said that they lost a lot of staff over Covid and were currently In the hiring process. Well this wasn't going to help us but she did say though that the rest of our trip (a whole 2.5 days!) would make us want to come back. Empty promises anyway, because nothing changed and she did nothing for us, so I would love to know what she was referring to. Our last full day was spent trying to avoid the front desk, to not ask for anything and to do everything ourselves to avoid more disappointment. We gave up on housekeeping halfway through the trip and just made sure we had enough water bottles refilled at the beach bar before going to back to our room. We loved the beautiful beach with lots of shade and space for everyone. The accommodations were very cool and unique. I just adored the cabins, their cozy balconies and all of the open air main areas and the beautiful grounds. I am disappointed though that I will never know what this resort is like during “normal” circumstances because we won't be back,
#6 Bahia Principe Luxury Runaway Bay
#6 Bahia Principe Luxury Runaway Bay
Runaway Bay
Jamaica
134 reviews
Luxury Bahia Runaway Bay
It was a great vacation. The property is very well maintained and the staff are very friendly. We got a nice room with great view. I would comfortably recommend this resort for anyone looking for a great place for vacation or for any events. I would like give credit to few staff members whose contribution made our stay more comfortable and enjoyable. Ashdaine - A cheerful young man who decorated our bed for our 30th Wedding Anniversay. He left a very kind hand-written note, wishing us on our anniversary. Dushaine - helped us setup Wi-Fi, helped us book dinner reservations, gave a short tour and helped us get familiar with the property. Always willing to offer help. Sam the Man - Would greet us every single time and always asked if there's anything he could do for us. Jodon Bowen - Luxury Lobby Manager - He went out of his way to help us with our special request for meals. He introduced us to Chef Clark at the Jazmin buffet, to help us with our special food requests. Both Chef Clark at the Jazmin Buffet and Chef Christopher Ryan at Picasso restaurant took extra efforts to cook vegetarian food for us, every day. Every meal they served us was delicious, nutritious and satisfying. Shadale who works at the bar would greet us every morning with a big smile and start our day with delicious, flavourful Latte. She maintained the same taste and consistency every single day. We miss the Latte. Sandrieka - I believe she works as Supervisor in the Entertainment department. She greeted us every time we met her, made sure we stayed hydrated. Owen - We attended his 'stretching' session one day. We left the class with full of energy and knowledge about exercising and staying healthy. A very caring person and an excellent personal trainer. Besides the above mentioned people, there were several staff members who made our stay very special. Our room was kept clean, bed nicely made, supplies replenished. Overall, it was a great experience. Weak Points: We are vegetarians. Though there was abundant choice of food, we noticed there was not much choice for vegetarians. There were steamed vegetables, salads etc. We were concerned about possible cross contamination and the ingredients used. Suggestion: Having a restaurant for vegetarians, or providing a menu for guests like us, with vegetarian options to choose. Though the Chefs would prepare something for us every day, we didn't have a menu to pick something that may like and sometimes the wait was long. Since we don't consume alcoholic beverages and don't eat meat, we felt that we didn't get our money's worth. We are looking forward to travel more and would prefer to stay at Bahia, based on our experience at Runaway Bay.
#7 Iberostar Rose Hall Beach
#7 Iberostar Rose Hall Beach
Montego Bay
Jamaica
331 reviews
2nd Trip to Iberostar Rose Hall Beach
This is our 2nd time at this resort and we will return for a 3rd trip. We had no complaints from 2018, but they have outdone themselves during our 2020 trip. Food was even better this time. Absolutely loved all the jerk options. Had lunch everyday at the beach buffet and it was always delicious. Love all their fish options. Ate at the steakhouse 2 different nights and steaks were perfectly cooked. Delicious. Anyone should be able to find something delicious to eat here because they cook dishes from just about every culture and are delicious. The perfect opportunity to try foods from other cultures. Room was always well maintained. Check-in staff were courteous and check-in went smoothly and Tash, our concierge was so welcoming and helpful throughout our week. Nice to see one of our favorite lobby bartenders, Patrice was still here and absolutely delightful to interact with. Our favorite beach waitress, Monique was here again this year and she did not disappoint. All the bartenders and waitresses were so friendly and you could always hear some of the waitresses singing while they worked. The entertainment staff at this resort are phenomenal and even can get the quiet and shy folks participating, which they did with my quiet hubby. These are committed and hard working people and deserve the utmost respect for the wages they make. Tipping is our number 1 priority when we vacation at these resorts and although I have witnessed many who do not, they are still treated well and with respect by the staff. We actually visited the resort next door as an option to upgrade but prefer Rose Hall Beach. Actually saw and chatted with folks from the 2 adjoining resorts and they preferred this one for various reasons. Can't say I blame them. Can't wait to return next year.
#11 Bahia Principe Grand Jamaica
#11 Bahia Principe Grand Jamaica
Runaway Bay
Jamaica
931 reviews
My Mistake
So it began with the transfer bus from the airport to the hotel losing my luggage. I was told it was on the next bus to the hotel and after waiting 2 hours and walking to another section of the hotel, my bag was not with the luggage that arrived. I was then told by the Air Transat representative that it was sent to another hotel. Due to my concerns I visited the Air Transat desk where I was totally dismissed which I was then told by an onlooker that it was because I was a local. I am actually Canadian. My bag arrived 4 hours later and was left at lost and found. I was then allowed to go to my room and soon realized my air conditioning did not work. Soon after I was visited by roaches (I have pictures as proof ). Used the restroom the toilet wouldn't stop running. My husband left his cigarettes on the balcony table and woke up to them ruined due to a leaking roof ( pictures as proof ). I tried calling front desk there was no answer, so I spoke with a supervisor who said they'd inform guest services who would connect with us. However, no one called or showed up. Then there is the currency discrimination. The wonderful Canadian dollar is not accepted on site and treated as if it has NO VALUE and compared to the US currency. One guest suggested moving to the Luxury side of the hotel but after a ruined first impression I was unwilling to pay for an upgrade as I was already angry and unimpressed with the service. After many all-inclusive vacations this was the most DISAPPOINTING holiday ever. I was in the middle of school and work and did not need this kind of unnecessary stress but it was truly a waste of time and money. Service staff are on top of guest care, managerial staff have their noses in the sky unless you look and sound like a tourist. Just a friendly warning to potential guests..there are many fabulous all-inclusive hotels in Jamaica. THIS IS NOT ONE OF THEM!!
#19 Holiday Inn Resort Montego Bay
#19 Holiday Inn Resort Montego Bay
Montego Bay
Jamaica
402 reviews
Amazing destination for a family getaway
We travelled with my 5 year old twin girls to stay at the Holiday Inn Montego Bay. It was a beautiful resort that was clean with staff that cared. We stayed in building 1A, located off the main lobby. It was quiet on our side facing the tennis courts. The sun always rose on our side of the hotel and morning coffee on the balcony was always how we started our day. The room was clean and well kept. House keeping came every 2nd day and often was not completed until late in the afternoon. The staff and especially the lifeguards around the pool were amazing. They kept a watchful eye without being intrusive. The resort felt extremely safe for the kids. More than once when our group was separated we were asked where the other child was, it was nice they noticed and were aware of who belonged together and if someone might be missing. The entire staff went out of their way to accommodate the kids and that made it so special to them. They also have a kids club where kids can go and play in a supervised area and parents can take their own break. The area of sea between the small island and the main beach is incredible. Warm, clean, clear and relatively shallow made it easy to get back and forth comfortably as well it being relaxing, picture lazy lounge time just floating in the water. The food was good, buffet breakfast was good, we loved the a la carte restaurant (Italian and jerk) and the quick eats at the day time bars were great too. Loved it and would definitely go back for a family vacation.

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