Royalton Grenada

Royalton Grenada
2.002.002.002.002.00
2.00 based on 2 reviews
#2 of 7 hotels The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews. in Grenada
Rated 5 stars

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Not 5 Star

, Campbellville, ON
2023-01-17
Paid for Diamond club, but definitely did not see any benefit for this extra expense. Butler service was non existent until the last few days. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures (Covid-19)
The strong points
Friendly staff but they need guidance and supervision
The weak points
Check in process is absolutely awful, diamond club was of no benefit, in fact it took longer than the regular guests. Breakfast items often cold. Butler service non existent until the last few days. Diamond club pool area too noisy and crowded.
Certified

Diamond Club Disappointment

, Caledon, ON
2023-01-02
If we were to base our experience of the Royalton chain on this particular location, we would not ever book nor visit another Royalton Resort.

The level of expectations of Diamond Club service was not achieved.
The location of the Diamond Club area was surrounded by the main pool and all of it's distractions/events, sports centre, main activity area, children's activities and boisterous noises.

The level of privacy that we paid and expected was clearly not met.
We understood that the junior suite/ocean front swim out pool rooms would permit us the privacy that we were accustomed to and did not receive.

The poor design/layout of the Diamond Club area did not allow any sunlight until late afternoon. Our swim out pool was a comfortable arctic bath. Furthermore, there were not steps nor any allowance made to access the beach from the swim out pool. Very ill conceived design.

The Diamond Club Pool was also obstructed; great for those guests who did not care for suntanning.

Albeit not a fault of the resort, we were not able to swim in the ocean for our entire stay (December 11-25, 2022) as there was a red flag posted each day.
Most surprising, no life guard was present. Considering the Diamond Club Pool and the Main Pool were side by side, I would have expected a life guard to be on duty. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures (Covid-19)
The strong points
Cleanliness
The weak points
255 characters are not enough to express our distaste and disappointment for this establishment
Certified

Lunch bag Letdown

, Toronto, ON
2022-11-29
Hotel and grounds were beautiful. Food was very good. No beers in mini fridge on several days, no towels in our room on last day.
I credit this to travelling on the shoulder of the high season and post pandemic laissez-faire attitude of the majority of the staff. In most cases, felt like we were inconveniencing the staff.
There was exceptional service from some members of their staff. KERL. DENVER. DANIL, DARRY, RONDA [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures (Covid-19)
The strong points
Indian restaurant- flavour and service- spot on! Danil- GIVE THAT MAN A RAISE- phenomenal! Silent Party
The weak points
The pace of service. Bars close too early- I hate the disparity between Diamond Club and other vacationers. Just do away with the classism.
Certified

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