Select At Casa Marina

Select at Casa Marina was amazing as always. The staff is always friendly and fast. The rooms are large and clean, 1 thing this last trip seemed the king beds are very firm ( usually very comfortable). The view is stunning.
People need to remember this is not a 5* resort, but they will treat you like your at a 10* [Details]

It was a nice resort. Beautiful scenery. Staff could have been more friendly. Stay away from the excursion guy named Jose. He is a scammer. Lies about what you get included in your excursion. The fishing boat ride was HELL. Thought we were going to die. Boat was gross. Water on bathroom floor which is questionable if it was really water. Two days in a row people screams at JOse for scamming them. He says he's been at the resort for 22 years and has children across the word. Disgusting. Hot showers was hit and miss. Miss on most days. Food was good. Mexican restaurant was really good. Bartender was awesome. Waitress not friendly at all. Overall experience I would rate 3 out of 5. [Details]

This is suppose to be an "adults only" resort. Everyday there were children on the beach. The beach was closed the first day and remained yellow flag for the rest of the stay. Guests reserve chairs by the pool for hours, even though they were not in them. The shower spray was minimal to no existent with no hot water. The internet was intermittent and delayed. The reception staff smile and nod but do nothing about your issues asking you to come back multiple times to talk with someone else. The only true good food on the resort is in the International Restaurant. [Details]

Disappointing. Issues with hot water and water pressure. We were assigned the wrong rooms and had to be moved. The staff don't seem to want to be there, unfriendly and unhelpful. The amenities are not as advertised and don't pay extra for "adults only" because it is not truly adults only. [Details]

Room assignment was terrible. We paid for an ocean view and could only see a sliver through the weird keyhole in the roof over the sliding doors. No balcony, just a railing across the patio door.

On a good day, shower water was slightly warm but mostly cool. We had water but others in our group did not. Buffet food was very limited, boring and bland. They kept running out of the good deserts and flavored yogurt. No ice cream at any meal.

Guests would reserve pool loungers very early in the morning but not actually use them till after lunch. I felt unwelcome and afraid to use a chair because guests seemed to think they owned the loungers.

We were on adults only side and supposed to have a private beach but no one stopped guests from family side from walking through adults only section with their kids and using private beach for the day.

All round terrible resort. Will never go back and will never recommend.

Thank goodness for the excellent food and service at Herman's International restaurant. [Details]