Bahia Principe Grand Punta Cana

For the price, this hotel is ok. Not great, but also not bad. There is no kids club even though they claim to have one. It was always closed and we kept getting excuses on why. Food is average. Service is sub par. Amenities are average. Overall I would give this resort 2.5/5 and I would probably say it's more of a 4 star resort. [Details]

Very pleasant trip [Details]

The hotel is very clean, the staff is super friendly, and the food is really very good. Transfer to and from hotel was seamless. The room was fine. Spacious and clean with a balcony. The mattress is so-so, but it was good enough for the time I was there. The bathroom was nice-great shower pressure and lots of hot water. The tub had jets and that was awesome. There is an abundance of choice of food at the buffet, especially if you're into desserts. Lots of meat, veggies. Fresh fruit. One night at the buffet we had grilled lobster-what a treat. The a la carte restaurants were all good to excellent. Japanese and Greek were my favourites. Service was always great everywhere. A shout out to Wilson who made us laugh. The beach is absolutely beautiful and my friend and I never had an issue finding chairs. The staff work hard to clean the beach every morning and walking along the long stretch of gorgeous soft sand was amazing. For those who like activities and loud (pounding) music, they have that happening by the pools, but there are also quieter pools available. We were happiest at the beach. Drinks were good (I had beer, caesars, and margaritas and wine at dinner). The spa was fantastic-Catalina and Anita are pros at relaxation massage. A great vacation. [Details]

I travel several times a year and will not return to this hotel. The service was minimal and the staff did not seem to know the most basic information about the hotel, such as where certain onsite restaurants where located - even the maps were inaccurate. The staff did not seem happy, even when tipped generously, and we were asked several times about helping them move to Canada. The rooms themselves require important upgrades as the amenities were non functional, including the jacuzzi bath, tv, safe and mini fridge - even after a room change. The spa was clean and had a variety of amenities, including steam room and sauna, however the confirmed valentine's day reservation we made two weeks prior was not in the system and we weren't able to get the package we reserved. The food was particularly disappointing regardless of which buffet or restaurant we went to or the time - the coffee came from a vending machine. There were just too many issues overall and we've never felt relived to come home from a vacation before. [Details]

Overall had a good time at this resort. The childrens areas need serious clean up and updates. Food and staff were great. Beach amazing and clean [Details]

This is the second time we are at a Bahia hotel in Punta Cana, we were in Bahia Ambar in 2017. This time we liked it better, mainly because of the beach, more accessible, in Ambar we had to reserve chairs at 6 am. The beach is a little overcrowded but there is enough space. One or two days some algae were brought by the sea but only 50 meters away the water is clean. The hotel starts getting old, needs some renovation but it is no problem for us. Usually the renovation leads to a price increase….The site is very big but there is a regular train system and there is no problem moving around. The room is clean, room service is impeccable, regular change of towels and constant supply of water and beverages in the fridge.
Food in the buffet is very good, I think there is food for any taste. A lot of seafood, fish. There is a theme every day, Mexican Dominican, Spanish, American, Asian, Gala…There are 11 restaurants à la carte. We liked a lot the Indian, Mediterranean El Olivo, Brazilian, Garden Grill, Japanese and Greek. The Indian was probably the biggest surprise, great food! The only thing is that there are two almost identical Japanese restaurants in the two lobbies of the hotel with similar names, Mikado and Maiko and a lot of people missed their reservation because they went to the wrong restaurant, information you should get at the welcome meetings… The tour operator representative Ernesto was trying so hard to sell excursions that he didn't give any information unless asked. Like where do you get the beach towels, there is only one place in the complex. This is the reason many people don't go to these meetings which, like everywhere, are a place to sell activities. …
The animation has its ups and downs, the more traditional programs at the theatre were better but the disco at the lobby was probably the highlight.
We stayed two weeks and had a great time. We have stayed in more expensive hotels in Punta Cana but we liked this hotel the most. [Details]

The overall experience was just ok, found that the staff are not trained properly …. Bedrooms are outdated …. and large tub to get in and out of. If you have a disability very difficult. The food is cold …. The beach area is small chairs were broken and no ramp to go to on the beach for elderly/disability people. [Details]

An " avoid the cold "
place to stay but rather disappointing experience
Beach and chair area far too crowded.
Lots of food choices but very average to poor quality .
Too much loud noisy music everywhere but missing the good traditional Carribean music, steel drums etc.
Many issues with room keys , often locked out . [Details]

The beautiful expansive grounds, the legions of busy hard-working staff, the gorgeous beach location and fabulous food all exceeded our expectations. [Details]

The room is dim, even if I turned on all the lights, maintenance needs to routinely check the rooms, and my floor lamp is not working at all. We stayed for a week and we asked to clean our room on the third day, it was so disappointing to see that it was not done, except the cleaner come and collect the garbages and replace the water bottles and make the bed, on top of that she did not even replace both towels, the guest should also be provided with face towels. We are very disappointed about that. [Details]

The resort is close to the airport. The entire staff were very friendly and welcoming. The grounds were pristine, the food was exceptional. The steakhouse and Japanese a la carte were delicious! Nothing negative to say. We were thrilled with everything from the food, the resort was clean and beautiful. The shuttle to and from the beach was very quick and accessible at all times. My wife has mobility issues with MS and the shuttle as well as close location of our room to the main lobby, buffet was exceptional. We did not have to use a wheelchair for her which was great:)
Thanks to the wonderful staff and experience and we can't wait to book our next trip back to Bahia Principe Grand Punta Cana!! [Details]

It was a great first time experience. Very nice clean place. Family friendly. Rooms were adequate. Bathroom little dated but clean. Staff was excellent. Polite and helpful. Food was also great. Beach is superb. Great first time experience. [Details]

nice hotel, love the train and bus stop [Details]

We went as a group of 20 for our sons wedding. Upon arrival, there was not enough staff to check us in to our rooms. Food was good , place was beautiful. On the beach, someone was trying to sell you something constantly. You will be fine until there is a problem or emergency. My husband had a fall getting out of the pool. Staff members are not trained. They were both on the phone calling for help. We were the ones checking my husband's vitals. He was in and out of consciousness. 20 minutes and we carried him on lounge chair to the nearest ground vehicle to the clinic and then to the hospital. No one called us to see how he was. They don't have proper procedures in place. [Details]

We have been so fortunate to have stayed at the resort. The staff is excellent. They maintained cleasiness thru the rooms and the restaurants. The atmosphere was great and the resort was quiet even though it was full. They were organized and professional without any commotion. We truly recommend this resort. [Details]

This is my second time at bahia principe punta cana and my third time at a bahia principe resort overall. This all inclusive resort is simply amazing. Very clean. Quick attentive friendly staff. Great food both in quantity and quality. Pools were always clean. The beaches are like walking on baby powder they are so fine. I have nothing but praise for the bahia principe resorts and specifically this one in punta cana. My wife and I will be returning again next year. My only comment to make is that the vendors that pop up mid week are very pushy. If that could be curbed a bit it would be perfect. I'd still give this resort a 5 rating. [Details]

We went as a couple, in our mid 50's. Stayed in Villa 4, near the beach. So convenient, as the trams travelled from the end of our walkway right to the lobby areas. We went from beach to pool, to other pools, jacuzzi pools, back to beach, etc. We had planned on doing a couple of excursions, but there are so many things to do on resort, we did not go off resort, except a 30 minute walk, southward on the beach to the vendors on the beach. We also did a Chocolate "Excursion" at Chocolate Cia, found just off the Bavaro Lobby. Lasted about 1hr15m. $25/pp. Learned about chocolate history and prepped / made cocoa bars. Lots of fun and very educational. The Terrace (just off the Lobby) was always our evening spot. Live music around 7-8pm, then entertainment team kicks in til 9. Music until Theatre show stops (9:45). Then more Entertainment team until 10:30ish. Dance lessons, competitions (my wife & I won the couples Bachatta dance competition 1 evening). Join the GBP PC Group on F_B_. A wealth of information. Book the A La Cartes soon as you can. We booked 14 days ahead via email you can find on F_B_. Went to Dominican, Italian, BBQ and Tapanaki. All great choices. Will recommend this location and return if opportunity arises. Get the $9 / week wifi if you need wifi ! [Details]

Our fourth time at the Royal Golden. Very dissatisfied with room maid, cleanliness. Fridge not daily stock.Asked for water, toiletries supplies from Royal customer services but never received anything. Food at the buffet downgraded, dirty dishes,etc. When approached by the Privilege salesperson we were told that the Royal Golden section did not exist anymore, but we were greeted and registered by and at he Royal Golden desk lounge. Very confusing.
Overall , was not worth the price and not recommending Bahia Principe Royal Golden Section. [Details]

We found that most staff were unfriendly. We could not book the restaurants of choice 1 out of 4 on our first day over the 8 day stay. We were not understanding why that was not possible as most restaurants were not full and meal times were reserved late evenings which we found too late for meals. (ie 7:30pm and after 8pm most nights). The key/lock for the room had issues for 3 days we had 4 techs come to assist at the room and had multiple keys issued to us at the office. very inconvenient for us as we would have to wait for long periods of time waiting for them to assist us and have access to our room. Coffee machine and alarm clock didn't work. Issues with the safe as well. We have travelled other places and had not had issues like this in the past. Overall the hotel and beaches were beautiful and the food was good. Transfer from airport to hotel is this hotel responsibility or airline? We were told there would be someone to direct us to the bus to the hotel. that someone would be there with a sign leading us out and when we got off the plane could not find our luggage and were directed to the wrong place then could not find the bus there was no one available to assist at the Air Transat kiosk and were basically on our own to find our way to a bus to get us to the hotel it was stressful experience. [Details]

Very well kept grounds, friendly staff. [Details]

When we check-in we got our room was OK until the fan situated above the toilet fall off from the sealing in the toilet. We was lucky enough one of us was sitting down. We spoke to the front desk they don`t understand or the staff ignore us was frustrating. They fixed but took 2 hours before they came. The staff from the front desk, restaurant or the bar was rude so many time even if we tip them. I will say that resort needs an improvement for the behaviour of there staff and how to speak to customers. I`ve been my self in the customer service over 20 years and never saw the attitude of the staff acting that way. The food was OK was not for a 4 star resort. And the shopping chart staff very aggressive and stealing your money for a baseball cap and a t-shirt was 175.00 US money they wanted. Told them no. If you are going go inside the store was OK for the price not from the chart. About sign-in a member fee for the resort to be a VIP member I don`t think so. We said no and no again. We won`t return there at all. Good luck to all when you go there. [Details]

We enjoyed very much our stay at Bahia Principe Punta Cana. Great service, room was clean and cleaned nicely every day. Employees very friendly and accommodating. The food was very good and we enjoyed the themed dinners. Nice entertainment in the evening and trolleys to take you around the resort every 5 minutes. [Details]

The service was great, people are quite welcoming to visitors, the food variety was amazing! [Details]

We had a great time at the Grand Bahia Principe Punta Cana. We loved that our room was situated between two pools not too far from the main lobby. Beds are very comfortable and bar is stocked with drinks. The beach is excellent but would have liked to have been able to swim out to the reefs to snorkel. Overall the service was very good and rooms were quiet and comfortable. Heard from other travellers that paying additional fees to upgrade are not worth the cost. [Details]

It seemed like the staff was all new and did not know their jobs very well. No one seemed to have a good idea about the overall operation of the resort. For example, my wife called front desk; to inquire about luggage pick up; person said it was not them and hung up. Not sure if poor service related to language barrier; or lack of customer service.

It was also impossible to get a chair at the pool by the ocean or the beach after about 8:30 in the morning (people would claim them for the day by leaving their things on them and they were nowhere about). [Details]

Grand Bahai Principe Punta Cana was a great place to take our family of 8! All the staff was super friendly and helpful. The rooms were clean, fridge was restocked daily! There was an amazing selection of food and it tasted great! It was easy to find your way around the resort. I feel like the resort met or exceeded our expectations for the $ value! [Details]

It was a great experience at the hotel starting at check in. Staff was great check in was quick and we were whisked off to our rooms on a eight seater golf cart. Rooms were great over looking pool and a great view of the ocean. Food at all restaurants was good to great staff was friendly and helpful especially after a small tip. [Details]

We knew going in that this was a larger resort. It is staffed accordingly and the buffets and lobby never seemed too busy. The beach on the other hand, packed like sardines. So if you like a quieter beach, this isn't it. The grounds were beautiful, easy to navigate the resort. So much to do, you don't even have to leave. It was beautiful [Details]

Few reasons why this resort is awful:
1.Staff on reception is not helpful and was rude, first 2 days we try to fixed problems at our room and nobody help us, just lied to us.
2.We paid for all inclusive resort, but many thinks you have to pay extra there like safe, quality drinks and coffee.
3.Security not in charge for nothing...a lot of stuffs was steal on the beach every day. If your beach towel stolen you have to pay US$20 to get new one. Good business right? [Details]

The resort was a nice resort with lots to do but what I found was that in my sons room they had mold on the ceiling and when I told them they did nothing. We had a cock roach in our room also. [Details]