Serenade Punta Cana Beach And Spa Resort

Over all it is a lovely family location.
14 days was to long.
We had issues with the main check-in / sitting area. There are 5 huge fans that the management would never turn on. We asked politely every day around 6pm before supper.
(It's a huge sitting area outside of the restaurants with a Bar & Coffee bar)
It was open air area on both ends but most nights there would be no wind and it was hot & muggy.

The office staff would outright refuse to turn on the fans, you would need to be very firm with them to get it escalated to upper management. That worked sometimes.

I'd be in a puddle of sweet, using a face cloth lol remember it was snowing not many weeks before we left home and much colder.

Why would they install fans if not to use them!!
I would go to other areas of the complex, fans would be pounding away with not one person around.

The only common sense answer I could come up with was that it was more comfortable for the management staff not to have the fans on!

I liked the service staff very much, we had lots of tip money to show appreciation. [Details]

Overall stay was good, kids had fun, food was above average and the beach was very nice. Service was slow and lacking at at times especially when it comes to room service and restaurants. Also the restaurant reservation was not easy to manage, you have to go at 7am to book for earlier seatings even though they say reservations start at 8amb and you can only reserve 3 days in advance. Maintenance of the property could be better, small things like towel bar in room was broken and the foot faucet by the beach wasn't working properly. [Details]

We had a very nice, relaxing vacation for 10 days. Staff at the hotel were wonderful. Always someone available to help when needed. Food was good at the buffet and Ala Carte Restaurants. Rooms were clean and comfortable. Had to ask for a blanket because there was not one in the room. The beach did have seaweed but they worked hard every day to clean up the beach as much as possible. We did not feel like anyone was trying to sell us excursions or merchandise all of the time. Yes they were there but not intrusive. An App to book services like restaurant reservations or spa visits would be so helpful, We were in the Priority Club so we had our own concierge to book restaurants for us but everyone else had to stand in line every morning to book their reservations for the Ala Carte restaurants. There is currently contruction happening on this proerty to build a whole new Adults Only Resorts area and a new waterpark. Overall we had a wonerful stay and we will return when the new Adults Only area is open. [Details]

Awesome vacation at a new resort. Very clean, friendly staff, good amenities, perfect for families. If you want to party into the night, this is NOT the place.

We were very surprised at how good the food was. Buffalo chicken wings at the sports bar, the donut station at the breakfast buffet, the guac, salsa, cheese and nacho at the Mexican buffet all must dos.

Super close to the airport and literally right next door to the dolphin experience.

Ms Minerva at the kids club is amazing. You can tell she loves her job.

10/10 would recommend for families. Parents could hang at one of the pools (with a swim up bar) and have eyes on the kids section and water slides. [Details]

Beautiful resort. Lovely staff [Details]

My family and I had a great experience with a good quality/price balance. The hotel staff is definitely their strongest point. The hotel infrastructure is pretty good and well taken care of. The food options and quality was also within expectations. I definitely recommend this hotel. [Details]

We thoroughly enjoy our vacation at Serenade Beach and Resort! The service was excellent, rooms were clean, food was good, drinks were excellent, coffee bar was fantastic! The Luxury Master Suite is perfect for 4 adults and 1 child.
Overall we were happy [Details]

Our stay was good, it is not a 5 star property as indicated in the advertisements, overall staff were friendly and helpful, service levels were not up to expectations, buffet was generally good, Sports Bar food was generally good.
Vacation club sales agents were normally
agressive until a conversation was undertaken with thier manager, then the constant barrage at breakfast stopped. Ownership was on property while we stayed, Food Service Manager- went above and beyond to rectify issues and welcomed input.
Language is a barrier if you only speak English, even with managers the issues were not understood or rectified unless you took the time to use a translator app. Some very exceptional staff and some less than exceptional staff. This resort is perhaps a 3- 3.5 star service level, but could be extraordinary if training occured. Beach is nice and swimming is possible with generally sandy bottom within swimming area. Large quantities of children and infants were present during our stay- this is a family resort for sure- Pools were nice and clean.Alcohol was very low level quality brands, and bartending staff at most bars outside of main lobby bar don't have a vast repitoire of drinks. [Details]

This resort was alright. We've been to the Dominican 6 times.... I wouldn't go back to this resort..
The entertainment lacked soooo much.
There's absolutely nothing that goes on all day!. Other the aqua fitness which lasted about 5 minutes and that was it!!!!.
When you're at the beach or even by the pool no one's walking around and getting drink orders. You had to physically go and get your self one every single time!. So being at the beach and needed to always go back towards the hotel was terrible..
The food was okay. Nothing crazy (and we arent picky eaters at all). You need to bring your phone everywhere with you so you can scan there menus at the bar and restaurants.
The only positive thing I have to say about this place is it was clean.. thats about it. [Details]