Finest Punta Cana

Finest Punta Cana
4.604.604.604.604.60
4.60 based on 5 reviews
#38 of 103 hotels The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews. in Punta Cana
Rated 5 stars

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Finest Resort by Excellence, Punta Cana

, Charlottetown, PE
2022-04-25
We loved our chosen swim up suite in the Excellence Club. Large spacious, modern, walk in closet. This is a lovely high end family resort and we attended just as a couple. The Excellence Club offered a quiet, peaceful adult only environment and three dedicated adult only restaurants. The Finest Family side however is highly impressive with child focused activities beyond anything we have seen before. More geared however to younger families from our impression and the Imagine Club appeared incredible. We booked a 15 nt stay which we personally discovered was about 4 nts too long. We had access to all the Finest Restaurants however they are family focused (understandably) and rather loud. The evening entertainment is all on the Finest side so that too can be heard from all restaurants starting at 8 pm. Overall, we give this Resort a 5 Star rating, with a 4 Star for Food Quality. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures (Covid-19)
The strong points
-Beautiful modern new resort opened Dec/21 -Large selection of accommodation options -Beach was beautiful and clean, water warm -Multiple pools and restaurants -Staff well trained and customer driven -Excellent activity agendas and facilities
The weak points
-Food quality did not quite meet the high standards of the resort appearance -Restaurants offering steak dishes need to offer steak knives -One float mat for every swim up suite in Excellence -No advance restaurant reservations by phone
Sanitary measures (Covid-19)
Excellent!!!
Certified

Gorgeous Place but could use improvement

, Toronto, ON
2022-02-28
Great sized rooms, ours had a private pool, we couldn't bear the smell of the deck so didn't get much use out of our private pool. The minibar service was consistent in replenishing the items and courteous in adding extra items of the items we consumed. The housekeeping was consistent in the upkeep of the room, we did find some of the items missing in the room that were part of the finest package and we had to request these but they were quick to replenishing anything we requested. We found the language barrier an issue in communicating basics such as with room service, they would not understand items that were on their own menu and would send something else instead.

The market buffet was a great place to have breakfast until we realized the amount of contamination in the food where meats and non meat menus were kept next to each other and utensils mixed in serving them. There were three stations where omelets we're made but not one was designated to just vegetarian, all had meat and veggie made on the same grill. But being part of the finest package we were fortunate enough to move our breakfasts to Gusto (exclusive to finest package) where we found our servers were more educated to understand the food contamination aspect, there was again a small barrier in the communication of things with the servers but seemed to be better than other parts of the resort.

Poolside service was great, you lay down and someone walks up to you to take your drink or food order within 15mins. I found the drinks were very artificial when asking for basic fruit juices, you would receive something made from flavor rather than fruit. Consistency in the food from poolside service and room service we found was an issue, one day you will receive something really good the next day the same order would yield entirely different results. The pool at the finest exclusive area seemed to be heated and was sometimes the perfect temperature and sometimes cold, unsure how they determined temperature. The environment was always clean and beautifully maintained which I loved about this resort. There was so much attention to detail to a level where there was a pathway that needed some concrete removed to get some under lying work done, they replaced that concrete path with plants within a day so as to ensure guests would not see a tarnish to the property during their stay and to this I give a thumbs up.

The spa was an incredible experience, I cannot say enough good things about it, I wish we had discovered them sooner during our stay, we'd probably be there every day.

The finest concierge was courteous enough to send a cake to our room on my wife's birthday, this was something they went above and beyond and has surely sealed my return to their facility in the near future.

The kids club and attention to children and their care was astonishing and that enhanced our stay, reading up about the kids club and seeing the attention to detail and physical care of the children is on a whole different level, you have to experience it to understand. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures (Covid-19)
The strong points
Gorgeous and well maintained property Courteous and super quick service on request Amazing spa and treatments Kids Club was amazing
The weak points
Food contamination and authenticity of dishes and fruit juice drinks needs improvement
Sanitary measures (Covid-19)
No masks worn by guests, staff must wear masks. Hand sanitizer at each venue
Certified

Fine, Finer or Finest

, Brossard, QC
2022-02-14
This is a great hotel with fabulous grounds. The staff are all happy to answer any questions and be of help. If you come from Montreal, remember you are going to a third world country that doesn't do much in terms of agriculture. There are times fruit and veggies are not available. Restaurants are a meager 3stars. All fish and seafood are overcooked unless you request otherwise and there's a lack of refinement and presentation in the dishes
If you book the club adults only know that you will be sharing restaurants with all other patrons including children [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures (Covid-19)
Certified

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