Family Club At Grand Bavaro Princess

Family Club At Grand Bavaro Princess
4.504.504.504.504.50
4.50 based on 2 reviews
#76 of 102 hotels The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews. in Punta Cana
Rated 4.5 stars

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Amazing Resort - Food allergies can be an issue

, Barrie, ON
2021-12-29
We stayed in a Swim-Up Suite in the Family Club area of the resort.
We loved the bunk beds for the kids and the king-sized bed for us and the beds were comfortable to sleep on.
The bathroom is tight for a family of 4, but the shower is HUGE. Water pressure in the shower was ok with the handheld shower. The rainfall shower basically just dripped.
We loved that there were robes and slippers provided for our family although, the child-size robe and slippers would be good for a child up to age 5.
The loungers on the patio are super comfy! I need some of those for my backyard. The kids loved that they could just go out the back door and straight into the pool. They spent a lot of time out there.
The restaurants were all pretty good. We ate at the buffet the first night and when we told them our oldest child has a gluten allergy, they brought out numerous chefs to show us what they could eat from the buffet and even offered to make something special if they wanted. This was the only restaurant that did that. The sit-down restaurants were quite difficult when it came to food allergies, even though we had a printout from guest services regarding the food allergy.
At the Italian restaurant, my child wanted to order the risotto for dinner. We were told numerous times by the server that rice is not gluten-free. Of course, this is not true and we tried explaining many times. We told her that they wanted risotto and we know it does not have gluten. She did not understand and took it upon herself to order our child the gluten-free spaghetti with tomato sauce without telling us. When they tried to deliver the spaghetti to the table, we told them that they had ordered risotto, not spaghetti. At this point, my husband went to talk to the gentleman at the front of the restaurant and explain what happened to him. He said he would take care of it and have the risotto made for our child. 5 minutes later, they brought the spaghetti out again. Eventually, we did get the risotto for them, but our dinner took 2 hours due to these issues.
Our favourite restaurant, which we discovered on our last day, is the Mexican restaurant. They have gluten-free corn tortillas, which gave our child lots of options as you can order corn or flour tortillas with most of the menu items.
I highly recommend the Premium WiFi. It was included in our stay, but if it's not included in yours, it's only $18/week per device. We were able to browse, read emails and stream videos with it all over the resort.
Right now, there isn't much in the way of entertainment at the resort. They only have a singer or a band playing at the main building in the evenings.
All in all, we were happy with our stay. The swim-up suite is definitely worth it, in our opinion, during these covid times as we were able to stay away from people if we wanted to. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures (Covid-19)
The strong points
The swim-up suite is worth it for families with the ample space in the room and the pool being so handy for the kids.
The weak points
Food allergies can be an issue in sit-down restaurants. We recommend printing out a detailed allergy card in Spanish to take with you, but be prepared to have very limited options in some of the restaurants.
Sanitary measures (Covid-19)
The room was cleaned daily and we regularly saw staff cleaning in the rest of the resort. Mask wearing is not enforced as much as we would have liked in the areas where signs required mask use.
Certified

Excellent resort

, Fredericton, NB
2020-02-28
Fresh and clean. Polite, friendly and helpful staff. Food was above expectations. Beach, pools and activities were great. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Family freindly, Lots of room to let the kids do their thing.
The weak points
Fridge restocking was often delayed or needed prompting.
Certified

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