Ocean El Faro

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Ocean El Faro Review

Susan Silvestre, Kitchener, ON

2019-04-29

Enjoyed our stay [Details]

Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants

The strong points

Very clean, staff friendly, great food, beautiful landscape, pools cleaned twice everyday, comfortable beds, no trouble getting into a la cartes, privelige a la cart breakfast was very good, pool bartenders very good, piano bar awesome

The weak points

Our butler was not the best, time share people annoying, think they rushed to open, tiling work not the best, low quality patio doors, very hard to lock, you are privilage, you still need to ask for premium liquor

Certified

Ocean El Faro

Sandra Thurier, Toronto, ON

2019-04-01

This resort is located beside a farm!!! For anyone with serious allergies I would not recommend this resort. I had to be relocated due to the overwhelming reactions to the smells of farm animals and their dander. I was relocated and was able to stay but will not return. Constant pressure to attend presentation for time Purchases also a hassle. Not impressed. [Details]

Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants

The strong points

Butler service a nice touch.

The weak points

Food not particularly good.

Certified

A GREAT place to be!!!

Sandi Stoddard, Truro, NS

2019-03-06

I really enjoyed this hotel and am definitely looking forward to going back in very near future! [Details]

Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants

The strong points

All the restaurants, stores, spas, entertainment is all on one main strip which makes it very easy to find your way around conveniently. The rooms were very nice and spacious with super comfy beds!

The weak points

The communication between staff and tourists was a bit confusing at times but with more staff training in the various languages that will improve. Service was a bit slow in the restaurants but it is a new resort with all new staff!!!

Certified

Not a 5 star yet

Greg Hammer, Kitchener, ON

2019-03-05

Check in was quick,room was ready early which was great.The room was very nice and well kept.The only real issue I had at this resort was the relentless H10 staff constantly asking us to go for a 90 minute presentation for theyr vacation club..This happened over 10 times during our 7 day stay and it got annoying real quick,as well as the staff trying to sell you various excursions,just keep saying no and continue on.Not all restaurants were open daily,some would close and reopen the next day,they say theyr understaffed and that is true.We had a rsrvtn at the steak house and waited an hour and a half for our meal,and the place wasnt even half full.The steak dinner itself was NOT good.I wouldn't want to see the animal this slab of fatty,grissled beef came from.You can order a better cut of beef but that was 45.00 U.S , no thanks.Avoid the steak house.Other restaurants were okay.I had my best meals at the breakfast/lunch and dinner buffets...Overall it was good,but theres lots of room for improvement...Also the lazy river was awesome!! [Details]

Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants

The strong points

Room Friendly staff Nice pools Lazy river

The weak points

H10 and excursion staff

Certified

Great experience for new resort

Diger, Brantford, ON

2019-02-23

Arrived at Oceans El Faro with high expectations and was not disappointed. This brand new resort is high end, all the finishes the al a carte's and the room was awesome. We were in a Junior Suite rooftop, very spacious, 2 washrooms and hot tub on the roof top. The buildings all have elevators and each of the buildings have 3 floors. Children's water play area was fantastic with the kids club right in behind and a lazy river was a wonderful addition. I would definitely recommend this resort to my clients. [Details]

Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants

The strong points

Layout of the resort and the accessibility. The play area for children and the lazy river is an added bonus and wonderful for families. Enjoyed all the al a carte's that were open, food was very well presented and excellent.

The weak points

Still have construction going on (adult section) after talking to customer services it still has about 6 month before completion. They need to do a better job at marking foods at the buffet for gluten free restrictions.