Royalton Bavaro

Our experience overall was really good with a few little quirks along the way, nothing too serious though. Nothing is perfect in this world! [Details]

there is nothing wrong to say about are stay at this hotel
we will be back for sure [Details]

Overall we were pleased with our stay at the Royalton Bavero.

Pros:
- lots of daytime activities to enjoy (loved the lazy river)
- friendly staff
- very clean property
- lots of food and drink options, including fresh made and gluten free
- food was pretty good overall
- beautiful beach area
- swim up suite was a lovely upgrade
- rooms were spacious and very comfortable

Cons:
- wait times for dining were often long
- response to requests took a long time or many “asks” before getting what we needed (eg a blanket)
- night time entertainment was underwhelming [Details]

Had a wonderful family vacation for the 2nd time at Royalton Bavaro over Ontario March Break 2023 with Diamond Club. Our first visit was May 2022 no Diamond Club and we stayed in a Presidential One Bedroom Suite both times in building 18. Kids were 4 & 2 on first trip. The upgrade to Diamond Club was nice. Highlights include more relaxed check-in, breakfast at oceanside, easy dinner reservations and a day-pass to Royalton Splash. Staff are wonderful and Hunters & Rio were our favourite restaurants. Would consider another Royalton vacation again in the future. [Details]

staff fantastic food great and very clean [Details]

Just returned from a wonderful stay at the Royalton Bavaro and we can't wait to go back! We did the diamond club and we found it well worth it. The pools are great - the DC pool is a little more laid back, the infinity pool has more of a party vibe! The lazy river and splash pad and flow rider surf machine are great for the kiddos.
The beach was amazing. Very little seaweed. The food was pretty good - we loved Zen and Rio and loved the Oceanside for breakfast.
And the staff were absolutely wonderful.
Overall we would highly recommend this resort and we looking forward to returning! [Details]

Disappointed! We picked our rooms ahead of our stay and did not receive them. Only to be sent to different rooms with no warning or explanation. We are still waiting for our refund. The buffet was not good. Most of us chose to skip meals rather than fight for a piece of bacon or pizza. Get up early if you want a chair at the pool. I mean very early.... we would go at 7 am and have very little option. And now lets talk about the process for dinners. By day 3 we figured out how to get into the a la carte restaurants with a 1.5 hour wait but, prior to that we were lied to constantly from the staff at the Hunter Steak house regarding timing of our dinner. Lining up at 530pm to get buzzed for supper at 930 pm is unacceptable. If you like the beach, be prepared for the seaweed. Although, the lazy river and hidden bar was tonnes of fun! This resort is not worth the money. 3.5 star at best. [Details]

Overall very nice hotel, lot's to do with kids. [Details]

Great hotel location for families. Lots of food selections. Lots of activities for the kids and it was very clean and staff was very friendly. [Details]

Another good royalton resort. We've stayed at many different ones and this is the same. Very good. My kids spent most of their time in the lazy River and flow rider. [Details]

Overall, an enjoyable experience and would highly recommend this resort to anyone looking for a great vacation! [Details]

Hotel was clean, nice variety of food ( Italian, Japanese, Brazilian, American, Streakhouse, Buffet) establishments. The staff was good, the shows at night were very pleasant and entertaining. I would recommend the hotel to a friend. [Details]

Beautiful place, beautiful service, specially we would to recognize Kennedy Guzman who took a very special care of us at the beach, very friendly and reliable. If Kennedy was not available Miguel Carmona took over, who would found a nice and shade place for us. Mostly all the people at the beach were very helpful, at breakfast at Marche Roberto Roman was excellent, one day my husband was not feeling very good and he made prepare him a drink to settle his stomach, very friendly and efficient, we always look for him every time we walk in this place, some time even at dinner, we will never forget the friends we made there, thank you very much

Carlos and Ana Maria Cosimo [Details]

Hotel room was spacious, however there was weak water pressure in the shower, our phone did not work, some drawers and lamps were damaged and unusable. We asked for additional pillows multiple times since we were 3 adults and 1 child and did not receive them. Breakfast buffet was great but lunch and dinner were lacking. Service in the buffet by waiters were great. Front desk and hostesses at the al carts were horrible. Beach was great. My son caught hand foot and mouth while at the resort and even though we visited the onsite doctor it was not reported to management until I notified my vacation carrier. Ended up spending half my vacation locked in our hotel room to prevent others children from catching HFM from my son. [Details]

The overall experience was great, the pool entertainment and kids club was good. The staff is friendly. This resort is beautiful and clean. The rooms are spacious and tasteful.
A few minor complaints are that the mini fridge was never refilled, I would expect at least to get a few bottles of water, rather than having to get it from the lobby bar. The second complaint was that I was not able to enjoy the beach as it was full of seaweed. Some resorts were better at trying to keep the beach clean.
Lastly the night entertainment could use some improvements.
Overall it was a nice and relaxing vacation. [Details]

We were a family of 4 ( 2 2) kids ages of 10&13 yrs old.
We had the presidential 1bdr suite and paid extra to get the the Diamond club perks.
Check in at DC was fast, so was the check out. Even if its written upon availability early check in, our room wasn't available until 16h30 and it was the case for most people so don't count too much on early check ins.
It also says Diamond club gets preferred location , also not true, we were in building 18 with no view of the ocean even partial, because the DC buildings are 19 and 20.
Our butler was useless, we had amenities missing in our room (since it's not a diamond club room) .
We feel that we did not get what we paid for as a Diamond club, we felt cheated and the upgrade was really not worth it.
Rooms are as advertised, comfy spacious.
Restaurants, food was ok overall, the Zen hibachi was the best for us, Hunter be VERY patient, very slow service. Italian was just ok and the buffets were ok, I've seen better.
Entertainment at night Tues. circus show and thurs magic show were the best...the rest of the nights you won't miss much.
Beach, yes full of seaweed, so for beach lovers you will be disappointed, not the hotels fault but still they could make a better effort to pick up the grass.
Service mostly good, lazy river fun, mini putt 9 holes also fun.
Flowrider $15usd for 15 min …free for diamond club members from 9am to 10am and from 2pm till 3pm the rest of the times everyone pays.
Waterpark $35usd per person, free for DC and there was always 2 slides closed during our 2 visits , and the wave pool only worked once for 15min during our 2 visits. Bus leaves hotel every morning at 10am and 1pm returns are at 1pm and 4pm.

we will not return to this hotel , nor any Royalton hotels, the diamond club experience was a huge let down for us, we did not get what we paid extra for and left with a bitter taste. No effort was made by no one , not even a manager came to talk to us even when asked for.
If you go as a regular then you could be pleasantly surprised, but to pay hundreds or a thousand or 2 to have a butler just to make reservations for you or text you the daily activities (which you could find everywhere throughout the resort) not worth the buck.
Covid , masks were mandatory in restaurants while walking , at the tables no, at the buffet everyone touches the utensils. For Canadians, PCR tests are done on site at a cost of $90usd per person, results in within 24-48hrs.
hope this helps [Details]

Good experience overall
Love the circular layout of the lobby and all the little tables to relax at. All colours were creamy and mellow making everything look classy
Spectacular and clean beach but small and crowded
Food good except for Japanese and Italian
The buffet food was much better [Details]

The hotel was great. Clean, accommodating and comfortable with activities for everyone. [Details]

The resort is great, rooms are very nice (although they could be cleaned better) the beach is breathtaking but crowded and hard to find a chair. The pools are great and so is the lazy river. Food is amazing....although the main dinner buffet always has a line up to get in (which I've never seen at any resort) and once you sit, good luck getting a drink ( we would eat our whole meal before getting asked if we wanted a drink). We also did encounter rude bartenders and waiters with no manners and would speak bad about us in Spanish which I understood. Don't get me wrong, there were many nice servers but the rude ones really stood out as we haven't really seen that in Mexico which we have been to often. Swim out room are highly recommended especially if u have children. My kids loved it. You can't make reservations for any of the restaurants so u have to wait every night to see if they have space. And the oriental cooking show is the only one that takes reservations but u have to line up at 7:30am and wait for the booking to open at 8 to get a spot, that's a bit crazy. The Brazilian restaurant is the only one we got to go to as it kind of hidden so not many people know about it. [Details]

Overall a great vacation! [Details]

Wow, what a great resort! Diamond club was totally worth it, our 'butler' Matiel was really good to us. The food quality was excellent, the restaurants are just as good as anything in Toronto. The resort is beautiful and well maintained. The beach is really nice, but it was too windy while we were there. Plenty of seats and umbrellas everywhere!
We would strongly recommend this place to everyone! [Details]

Definitely a hotel for families - not so much for couples. Very busy resort with lots of kids 10 years and under. Staff are friendly and resort is clean, rooms are nice - definitely recommend a swim out room. The beach is nice but packed. Most guests from Canada. There was a teachers strike in Ontario while we were there so maybe that had a lot to do with the amount of families at the resort which seemed unusually high for February. [Details]

This was my first visit to Punta Cana and the Royalton Bavaro resort. The hotel is fairly new so the resort seemed up to date and very clean. The staff are all super friendly. The food was fantastic. We went to every a la carte restaurant and both buffets. There were lots of activities including a lazy river with a swim up bar, mini putt, Flow rider, a great beach volleyball court, and kayaks. Evening entertainment was good. [Details]

I have not travelled for many, many years and was travelling alone. After spending some time with my travel agent together we chose Royalton Bavaro Resort and Spa. This property not only met my expectations from the pictures but well exceeded my expectations when I arrived. The Royalton Bavaro is beautiful, well maintained and very clean. I am actually planning to return in 2021 for 2 weeks. Ten days wasn't long enough. [Details]

I travelled with my fiance, his daughter and her family. We stayed in the diamond club and had the most unforgettable experience. Even the family that did not stay in the diamond club were treated like royalty. The food was superb. The beach was clean and the service was spot on and quick. They took note of my coconut allergy and were careful with all my dishes and drinks. The grounds were so well kept you didn't see any garbage anywhere. The entertainment was well thought out and even for the little kids. Our butler went above and beyond his duty with us ensuring everything was thought out with dinner and anything else we needed. He even asked for us to ley him know we got Jones safe which we did. I will definitely return back to this beautiful resort. [Details]

We had a great time this past week and loved the hotel. Beautiful rooms, loved the lazy river and very clean all around. Would definitely return. [Details]

We spent a week here with our 3 kids in early January. The resort was spotless, the service was fantastic and the food was great. Our kids loved the lazy river and the kids pool area. We enjoyed dinner at all of the restaurants and had great meals at all of them . The resort is fantastic for families - I would not recommend it for adults without kids, as there are children everywhere, all the time. [Details]

I have formally complained with the Roylaton Bavaro in Punta Cana, DR about our week trip in December 2019 booked back in August 2019 and was told by our booking agent prior to purchasing that Royalton Bavaro accommodates for dietary restrictions. This was the only factor and value-add for us to book this resort otherwise we have always gone with Sandals & Beaches resorts as they have had accommodated our dietary restrictions every time in the past.

Leading up to the trip, our agent had called the resort to confirm our dietary restrictions. She had talked to various people(Juan, Alejandro, Luis and Alexander Gonzalez(executive chef) at the resort including the reservation, concierge desks and the F&B supervisor to confirm that it will be accommodated and were told to ask for the chef upon arrival as it has been noted and ordered through the restaurant chefs on-site. However, as we checked-in no one seem to know anything about our dietary restrictions. This is simply a false claim and advertising to get business and I am ask for a compensation and the issue be addressed immediately. [Details]

We spent a week here over the holidays. It is a beautiful resort. Lots to do for our teenage boys. Food was terrific, rooms are great and staff is very friendly although service can be a little slow at times. They have e everything you need for your room and will provide more if you ask. The room is very humid at first but after one day with the AC running and the balcony door closed it was fine. The beach and ocean are beautiful. Chairs on the beach were a little hard to come by in the morning but plentiful by the pool. We can't wait to return! [Details]

It was a bad experience the whole time and staff did nothing to resolve it, not only did they do nothing, they lied to your face about it. We didn't sleep for 8 days because of the joined room neighbors, that we didn't travel there with or request.

Had decent service in a few restaurants day 4 and that's the ones we continued to visit. Going to a restaurant strted giving me anxiety not knowing if we would get drinks or get a seat. Been to 2 other Mexican resorts, this one is not even average. [Details]