Grand Sirenis Punta Cana Resort

Overall it was a very nice place to stay. Rooms were large and clean. Common areas were well cared for. Staff was mostly friendly and tried their best to communicate with us (we don't speak Spanish) [Details]

Very nice setup. Love the easy access to everything. Beach is beautiful, pool is huge and clean. Lots of different variety of food. Oh, the water slides are a big bonus. [Details]

The hotel is a little dated, not a big deal. The rooms are small and have no fans in the bathrooms which leave them very wet and mildew smelling.
The pools are not maintained very well and smell strong of urine.
The water park was fun but also dated with slides shut down often.

While we were there there was the norovirus going around the resort was not very proactive in trying to get ahead of the virus and stepping up cleaning protocols. In fact it was opposite. They fully ignored it as if nothing was happening. It was like a barfing apocalypse. There were kids projectile vomiting in many locations of the property no one was helping the parents. My husband and i were grabbing garbage bags to help out. Staff just walk by and smile. It hit our family as well. The food is terrible not kept at proper temps and I believe that the virus was coming from the food because as soon as you started to feel somewhat human and try to eat you would start at square one again. We ended up buying chips everyday and eating white buns in our room. The ambulance was at our resort daily pricing people up for dehydration. The guest services were ordering medication for patrons that cost $$ 220 us dollars to make you feel better. The medication was deworming medication. This was my children's first all inclusive but My husband and I have been to many including 9 times to Punta Cana and have never experienced anything like this. Overall this hotel is a Health risk and I would not go if they gave me a free week. The list can go on and on but these were the main issues. [Details]

Enjoyed our stay at the resort. Lots to do with so many options and lots to explore. Food was good but not great but again no complaints. Amazing pools and the beaches were stunning. Rooms were nice but didn't love that critters could get into the room. [Details]

I have been to a few resorts but I got to say this one beats all by a mile.
Service was fantastic from getting checked in by Andry , served cocktail by Victor and Philippe to
things wrong with room called and they fixed right away
Food was excellent
The grounds were well kept [Details]

I am not one to write reviews, good or bad. In fact I have only written one other review before but I felt it necessary to make sure people were aware of what they are going to experience if they book to go here. At first sight everything looks nice. Rooms were modern and decorated nicely. Resort seemed typical. As the days went on we realized the truth. [Details]

We have been to this resort 20 years ago, and we here positively impressed with the renovations. As stated in the itemized entries, everything was good to excellent. We believe three things are worth mentioning for prospective tourists.

First, it seems that the hurricanes in the previous years took their toll on the beach, and especially on the sea entry areas - they become more abrupt and with significant deep holes ... but if you visit the neighbouring resorts, the Sirenis beach is excellent by comparison.

Second, the pandemic years took their toll on the staffing quality - most of the staff seemed quite inexperienced, and even with their best efforts, small chaotic situations occurred often ... but the enthusiasm was there and I'm sure this can improve quite fast (maybe a few experienced people here and there could provide live examples).

Third, when leaving the Dominican Republic, a 20 USD departure fee per person has to be paid at the airport. My understanding is that some companies deal with this as part of the package, and some are not. We were surprised at the airport to have to pay this fee in cash, without any "official" way to get the required USD's (the first currency exchange desk is well inside the airport). We were able to get Dominican pesos from an ATM and we found some kind of a luggage helper "boss" to do the currency exchange at an outraging rate, but the whole situation was kind of stressful. [Details]

My family stayed here for a much needed vacation. The staff in the buffet and Brazilian restaurant were wonderful (the only two we attended regularly). The room was updated and clean. The entertainment was out of this world! The dances and themes were really creative! I don't think I've danced that much since being in my twenties! My daughter (8 years old) loved the kids club! The activities were fun and hands on. It was a great space for her to make friends since she's an only child. Overall, we loved everything about this resort and will absolutely return in the future. [Details]

This resort is a great mid-range 4 star resort. It is great for families with kids. The waterpark is great - although showing signs of wear. The beach out front of the resort is fantastic. We found the buffet to be a little underwhelming depending on the night's theme. The a-la-carte restaurants were just fine - food was good. The decor of them could use some updating. We never did see the Mediterranean or the French restaurant open. The lobby has a great pre-and post dinner atmosphere that lots of guest hang out at for a pre and/or post dinner drink. [Details]

We just returned from Grand Sirenis. There were some high points - the coffee shop is great, the lobby is quite a nice spot to spend a hot mid-day, the Brazilian a la carte restaurant is excellent, and the family room is a great layout for families of 5 with small kids (there's a limit on the size of the beds), but there are some real improvements that need to be made to this resort if they expect to compete with other chains. The cleanliness is not up to standards, to the extent that they allow the on-site peacocks to defecate on the balcony of the buffet restaurant and it's not cleaned up, or prevented. It was disgusting. The room cleanliness wasn't amazing, but wasn't as bad as the overall resort. The water park is pretty old-looking as well, and again, the service there was abysmal. We met some nice servers, and our concierge was very nice, but the service all around is not nearly as friendly as I've experienced at other places, even with tipping, which is expected. Many things weren't open - only one buffet restaurant the whole week, some of the slides in the park, and the a la cartes aren't great either (aside from Brazilian). There is also rampant smoking, which, had we known, we wouldn't have gone there. There are cigarette butts all over the beach, garbage on the grounds and just all around unkempt-ness. We did use the kids club three times, for short stints. Two cooking classes and one part of a movie. The staff were pretty lame - on their phones pretty much all the time - not caregivers we would expect to do things with our kids, but they were fine for "child minding". The sand is awesome, the water is amazing (though pretty wavy for small children), but for a little more money, you could go to a Beaches resort and get much better service and a much cleaner resort. Lastly, if you go, don't go on the "breakfast on the beach" sell, which is just to try to get you to sign up for the club option. The club option is insanely expensive, and the presentation and breakfast took 3.5 HOURS for us to get through, even though they said it would be 90 minutes. You don't find out about the price until you've gone through the whole thing - it's like a really bad car salesman pitch. Our poor kids. We did get to see the club rooms, which were super nice, but this resort needs to focus on servicing the guests it has, even the "regular" ones, not just trying to get you to sign up for more expensive options. This resort is also trying to be a party resort as well as a family resort, which doesn't work. [Details]

This was our first trip to the Dominican Republic, and we were not disappointed. From the beautiful airport to arriving back there to go home, it was fantastic.
"Cappuccino" was a great host/guide on the bus from the airport. The resort was beautiful, right on the beach and plenty of pools, and had activities all day long. The buffet restaurants were filled with almost any food you can imagine, and we thought it was delicious as well. The a la carte restaurants we ate at were very good, indeed, the food amazing, with the Italian our favourite service, and the Brazilian our favourite food. The Christmas Eve was a special evening where even the resort managers were out greeting the guests and reservations were required for the buffet, where they served every Christmas food you could imagine, except brussel sprouts [Details]

Had to pay extra for things I feel should have been included eg. wifi, bingo it is an all inclusive resort [Details]

Our experience at this hotel was terrible. From the moment we stepped foot in this resort, we were disappointed. The managing staff was not at all friendly, in fact, most were rude and would simply ignore you and move onto helping the next in line; who not ironically enough were there to state similar complaints; and our concierge was extremely pushing. After realizing that he was not going to be tipped for being so aggressive, we never saw or heard from him again. When we made complaints the hotel treated us like our concerns did not matter. We filled out a survey that was handed out in the main buffet one day and gave it poor marks, we were giving a letter requesting we meet with public relations; when we went down to do that we were told they were busy, we'd have to come back....I believe that speaks volumes. They had computers set up around the lobby asking for ratings and feedback, filled it out and again we had a letter to visit public relations slipped under our door. Tried one last time and this time we were told to have a seat someone would be us shortly; waited half hour and then walked away. No one ever tried to reach out to us...something they could have done considering our room number was on the letter. We were put in the oldest part of the resort and it showed every ounce its age. I couldn't be more disappointed with this holiday we spend really good money on and gave to our children (3 of them ages 16, 14 & 5) as a Christmas gift. I really expected my hard earned dollars to go to something of better quality, this was not a cheap trip by any means. We are not frugal and we would have thought a $14,000 *CDN) trip would have provided better accommodations. We were further insulted when we agreed to sitting thru the RCI lecture and were shown rooms FAR exceeding what were put in. In my opinion these rooms were what I had paid for. What a slap in the face that they wanted twice the money for these rooms. Cause at the end of the day the food and services around the hotel were not going to be any different. There are no adjoining rooms unless you travel RCI or the others listed and if traveling with younger children it's an uneasy feeling to not have your children with you or in an adjoining room. I have so much negative to say about this resort that it would be nothing short of an essay. I will end with, if you are thinking of this place, please do your homework and consider another resort. [Details]

The room we were given was aweful in L building room L002 it had mould was very damaged the beds were disgusting with wholes in walls and box springs. There were mouldy crackers in one of the drawers. The hotel staff would only move us if we upgraded spending 25per person per night which we could not afford. The website stated there was a kids club which there was NOT. There were childrens activities at times but nothing was pre planned or at any specific time. The staff would be at the "kids club" area in the am around 1030 but when asked they said no they don't take children for a kids club there. I will not be returning to this resort. [Details]

The hotel is a nice small size but still has many options of things to do and places to eat. The pool is very large and relaxing. Neither the pool nor beach were overcrowded or loud. Half the resort was under construction while we were there so this may have contributed to the calmness but we would recommend this resort to any others traveling to the Dominican. The water park Was very fun but probably could feel a little more safe; however, we didn't really have a problem with. The room was a little dirty in the bathtub and around the baseboards but was otherwise beautiful. [Details]

From the beginning it started terrible with waiting for room for 5hours. I read the reviews before but I thought,you know,can't be that bad -well it was! Got the room coco side c102 it was renovated wasn't bad but no tv for 5 days.Beds were old and hard you can feel the springs but I used towels and extra blanket to make it a bit softer. Food,well first of all no tables available breakfast,lunch or dinner. Have to wait in line in front of the restaurant to get the table and then in line like cows to pick Some food, that wasn't good . Won't starve but not much to pick from that taste good. Ala cartes they say you can only book 2 for a week but if you push you may get 3 nothing spectacular . No wifi even in the lobby you have to pay I think it was $60 us for a week not sure but you better of pay at the hotel for wifi. You have to pay for safe $3 a day . By 7am no beach chairs so get up early to get them . At the end of the resort there is public restaurant Happy hour great got dinner us$50 for 2 lobster ,2 fish shrimp,squid and fries it was great better then hotel. A large Prresidente beer $4us. Some people from hotel every morning on the way for breakfast, I overheard them complaining about rooms disgusting bathrooms or something else. This was reminder for me why I don't do all inclusive resort you better of renting a house more Cheaper and much much better . Pool small lots of kids and warm . Drinks suger,sugar and some liqueur . got sick there after eating fruit. it seams like they using same knife for onions or a dirty counter.. my friends got sick to after eating fruits . So you can't go wrong with hard boil egg and Bread (was good and fresh beaked) in the morning lunch bread and dinner some tomatoes and bread that's what I eat for 10 days wasn't worth the money that I payed for sure .i wouldn't recommend that hotel to anyone 2stars no more then that . [Details]

The only thing going for this resort is the bar staff, the entertainment staff and the beaches. The hotel is not updated and the buildings are not maintained or well cleaned. the grounds were nice. The condition of the buildings and buffets makes me wonder the cleanliness of their kitchens. We had to move rooms at first as the first one's tub was disgusting. the room was run down, and stunk. 2 of the a la carts weren't available. the steakhouse was only open 2 nights of the week we were there. Couldn't get the seafood one either. When you walk by them they only have about 4-5 people in them at a time but 20 other empty tables. We had to pay for our safe. I think it should be included. same with Wifi, it was 60 us dollars for the week. I knew we had to pay 10 us dollars to get into the country, but I didn't realize you had to pay 20 us dollars a person to get out. This resort should not be considered a 4 star. its a good 2 or 3 max!!!!! When we went for breakfast or lunch at the buffet, there were never any tables ready, we had to tell someone to make up a table. Then always had to ask for a coffee and sometimes took a few times asking different people. Only once did we have a good server the entire week. Our sunwing flights were suppose to be direct flights, but realized they put in a "fuel stop" on the way home. so instead of a 6.5 hour flight it was 10. [Details]

This was my 5th time at this resort and my husbands first. The staff is wonderful, as is the service. Quality of food is good and always lots of it. [Details]

Bedrooms ok. Bathrooms pretty nice. Mattresses absolutely terrible, extremely hard. Pillows were terribly old and lumpy. Had to negotiate everything with $. If you wanted anything extra, you needed lots of extra tip money. Price paid compared to value was not worth it. Some of the concierges were very nice and helpful though. Suggestion to lock everything up, and don't leave processions behind, as we had 2 beach bags taken from the pool area. Our children subsequently lost all of their snorkel gear, water shoes etc... we checked lost and found and nothing ever showed up! [Details]

The checkin was disorganized. The staff really had a bad attitude- probably because the resort is so large that no one really takes pride or ownership of their work. The facility was clean. My daughter and I both had food poisining even after being very careful of what we ate. I missed 5 days of work because of this. Our door key didn't work several times and we were treated poorly each time we had to go to the desk. The coffee maker was replaced and the third prong was on it so you couldn't plug it in to any outlet. I can't even begin to tell you how disgusting the food was. The pool and beach were well kept. The overall impression was the staff really just didn't give a crap about anything. I have travelled several times to resorts and have never experienced such an apathetic attitude. [Details]

Location of resort is far from other resorts, markets or cities. Staff is friendly but EXTREMELY slow. My bathroom was leaking water into my room. The beach has rocks on the bottom. The water park and pool are nice. The food is horrible and most of the meat was not cooked properly. The majority of my fun was spent off the resort on excursions. [Details]

Wonderful. Would go back again. Staff were friendly and accommodating. [Details]

Went with another couple, both of us who celebrated our 25th anniversaries. We had a great time. The daily entertainment staff (Ami) were great as well as our breakfast waitress (Ana). Beach was nice, shade from palm trees, entertainment, daily and evening was good. food tastey, rooms were nothing special but clean and bright For what we spent we got our monies worth. [Details]

It was an amazing holiday and enjoyed every minute. [Details]

Overall great place for our first time in the Dominican Republic. Rooms are moldy which is the only negative thing. The rest was great, from the staff to the food and drinks, and the beach is awesome. [Details]

Although we had a geat time just being on vacation, we are now wishing we had tried somewhere different especially since we had been to this resort before. The staff are nice enough and the food was pretty good but the resort itself needs some work. It is dated and some things need to be repaired. The roofs had lots of garbage on them (from people throwing stuff over their balconies). We found that many of the guests here were very disrespectful of the resort. The peacocks were quite annoying in the middle of the night. The beds and pillows were not very comfortable and the curtains would have been much better of a dark color so as not to be awakened at first daylight. We took a tour of the member's rooms and when they thought they had a sale with us, they couldn't do enough for us but when we told them we wouldn't be buying, then we were nobody to them. I guess I shouldn't say it quite like that as Felistin, Johnny and Oscar were quite nice to us right until the end of our trip but things that were promised to us, never actually happened. Anne and the others at the Transat desk were quite helpful. Anne helped us get a different room after our first night there. The first one was simply too far to walk (this is a large resort and requires lots of walking). The walking part is very hard for my husband and we will definitely find a better option next time. We should have chose more wisely, esppecially having been here before, we knew what we were in for. We likely won't be back as we want to see what else is out there. Maybe try a 5 star next time. [Details]

Good resort, great staff, very clean, good food, rooms need updating [Details]

If you want an affordable vacation this is a Great option. Beach is nice but not as nice as Bavaro but plenty of chairs to lay on and some shade. Fine details of 4 or 5 star hotels missing in food presentation at buffet, rooms and entertainment was lacking. Solid 3.5 but you get what you pay for - No free wifi. [Details]

This resort has beautiful grounds, well taken care , Lots of statues & beautiful orchids, Rooms are good, bed was great, food was awesome, people were also great, always singing & happy. shows were good especially the disco show. The beach is absolutely beautiful, water was warm,. Great pools & bars. The water park is a 5 minute walk out the front entrance, Would have been better with a shuttle,
The Time share people are everywhere but just keep telling them you are not interested. They vendors came in twice a week & are very very aggressive. [Details]

My husband and I travelled to this resort with our 5 year old daughter the first week of February 2016.
From the start it was a great vacation. The airport was easy to get through, the bus ride to the resort was smooth, only about 40 minutes long, and when we arrived at the resort, we found out we had been upgraded to the tropical side of the resort.
We had a two room suite, which was fantastic as we had more space this way.
The people were very friendly and helpful.
The waterpark was ideal for our family and had something for everyone, and allowed us to be able to relax knowing our daughter was not bored.
The food was great. Lots of variety, and a different theme every night in the buffets.
The entertainment at night was wonderful. Very family friendly.
The staff love children so we felt very welcomed, and so did our daughter.
They have market on Tuesday and Saturday, when they allow vendors to come onto the resort to sell their merchandise. This was slightly annoying after a while as they got to be very pushy, but we managed.
The beach is public, but beautiful.
I would suggest this resort to any family. [Details]