I am rather upset with the resort. While the physical landscaping of the property and the beach were lovely, everything else falls short of satisfaction.
The front desk staff was slow and not focused on any of the clients, and would often carry conversation and jokes with other staff. It took 30 minutes to register, and we were told to return 30 minutes later only to go through the process again because we arrived prior to 3pm.
The room itself was dated, but it would have been ok if it had been properly cleaned (with cleaning products). We noticed stains, dirt, and dust for days until we simply got tired of seeing it and decided to clean it ourselves.
There were days that we went without towels because the staff didn't replace them.
Don't expect the mini bar to be filled, even after tipping for the bar and the room, nothing changed.
The food is the generic buffet, and was to be expected. I found it odd that nothing was hot though. Despite being in a warming station, everything was just slightly warm. The saving grace was the food made to order. Omelettes and fresh pasta were great. All of the food was over salted or without flavour.
The drinks were very, very, very watered down. We took the advice of staff members and picked up our own bottles in the duty free. Considering we paid for an all inclusive which consisted of food and drinks, it is sad that we had to pay more to get a real drink.
It was disappointing that despite tipping over and over for everything in hopes that there would be better service, there was no change. $500 in tips could have gone to better use.
The entertainment was brutal. The night shows were just awful. To the point that people would have to leave the area, not finishing their drinks, just to avoid the noise that was supposed to be music.
I wish we had a glowing review, but unfortunately there is nothing about this resort that I will ever recommend to anyone traveling. I pretty much gave up on this place when “Panda” of the entertainment staff began talking about “ fags and lesbians” out of nowhere and demanded I get a cup or two of beer from the pool bar for him. This was my first and only encounter with him.