Punta Cana

Aside from the food issues, I would highly recommend this resort to those who are seeking a 5 star experience in Punta Cana.

My Experience at this hotel was disappointing, my husband and I were expecting a 5 Star Hotel, what we got was more of a 4 Star Hotel. Let's start by saying that we booked The Junior Suite, that means that you will be put at the very end of the resort, away from everything else, when we complained about this, and even offered to pay for an upgrade, they were not quick in wanting to help us. The Restaurants are hard to get into, they tell you that you do not need to mare reservations, what they fail to tell you is that they give Priority to those guests under Diamond Club, they are allowed to make reservations, so therefore, you can sometimes get to a restaurant and have them tell you that it's full. I would not recommend this resort if you enjoy good food.

Covid measures are not always followed and never enforced. Check in form clearly states you will follow Covid rules and regulations. You must sign it digitally. The site is VERY clean, pools are cleaned every morning VERY clean, eating areas and rooms VERY clean. Disappointed with beach area for a 5 star it was not even a 1 star. Ambar resort beach was cleaned only. Until I complained to the right person. Mother Nature was not kind but they should have a person to at least clear a walk way to the ocean because the stench of seaweed that's 1 foot high. When they finally cleaned the beach of seaweed it was great! The food 5 star restaurants!!! Buffet requires you to wear a plastic glove. Room service also a plus!! Rooms are big! First time I saw a cirque de Soleil show over the pool. Amazing.

Let's start by saying I would not recommend this resort but that is also due to a very unfortunate experience I had with drug dealers on the resort. Let me explain by giving pros and cons. Pros: • The resort as a whole is gorgeous. Can't say enough about the décor • Rooms are big, shower is AMAZING and well decorated • The food was fantastic. The Valley and the YOLO were our favorites • The workers, for the most part, were friendly • Beach is beautiful and water is stunning. (Winds were 40-65 km gusts but that is out of our control) • Waterpark is wonderful but very far from beach. Cons: • Check-in was confusing. Nothing clearly stated the different levels of check-in. I asked and was checked in at the Unique lobby(Unique/Adult/Reg) • Unique has it's own lobby area to check in, there is an adults only club but no one knew what it was for when we asked the staff but there was a sign stating adult check in to the left when we got off the transfer bus. • Massive lounge chair issue on the beach and around the pools. Most loungers were taken by 8am. Ppl were removing guests personal belongings and throwing them every and anywhere they felt when the original occupants were in the water swimming or gone for a drink at the beach bar. There were altercations on the beach a few times regarding chairs. There are people who stay in the Lopesan villas who have access to the beach and the resort chairs and have a roped off area to the left of the resort by the market. It was just …….. bad. Unique has it's own section but is barely used taking chair access away from everyone else but you can't take loungers from their section. Unique side was mostly ALWAYS empty yet they wouldn't serve anyone other than Unique members. • The rooms were not stocked consistently. One day the maid took our towels/face cloths and didn't give us any in return so we had to hand in our beach towels daily to be used as shower towels to get cleaned up, no coffee restock, there was blood on our sheets and pillow case, the toilet wasn't cleaned. I approached the maid a few different times for items missing but she had no idea what I was trying to say. I had to start leaving notes in the room written in Spanish translation on what I requested in the room to be refilled. I wasn't asking anything extra, just the essentials. • The resort is lacking garbage cans which created litter all over the resort. This is not a resort worker issue it is the guests not respecting the property at all. • Some areas are vey unsafe, adults only pool in particular. There are spaces between tiles with a 2 foot drop in between them. One lady fell through and broke her leg and a different man slipped and his leg went through the space to receive a HUGE gash bleeding everywhere. The staff didn't clean the blood up. The people staying at the resort had to get cups, fill with water to clean the blood by splashing water on it into the water feature. • The bathrooms around the resort were very untidy and many not working. There was used toilet paper on the floor in the rest room stalls, no soap/toilet paper or hand towel to dry. • The rooms were very wet. I understand the Caribbean and humidity but they could definitely use some dehumidifiers around the resort. It was very very smelly in areas, especially the lobby bar, to the point where we sometimes gagged and had to leave the area. • If guests are looking for pool or beach service there is none to be had so I recommend taking a BIG bubba to not get up every 5 minutes. • El a carte times were terrible and the restaurants are very small, not enough space for the amount of people staying at the resort. • Not much for activities around the resort (no tennis/basketball/etc.) • Nothing for entertainment Now the worst part of it all. ***4 days of hell*** COCAINE DRUG DEALERS. (this is long) The second night we were at the resort I was approached by a man in the adults only pool area asking if I smoke weed and would I like any, I said no. He then asked if I would like to do a line (cocaine) with him. I became very uncomfortable said no I don't do that and tried to turn away and ignore him. He then proceeded to ask if my friends did. I said no sorry, not our thing. He eventually went to his friend who was at the bar. My friend went to the bar for a drink and was approached by the guys friend asking if she wanted anything. We were very uncomfortable and left. The next day, in the adults section again, the same men came into the area. You could tell something wasn't right as the bartenders were acting very strange, intimidated. 2 of the women bartenders went behind the bar with one of the guys selling drug and eventually came back and placed something behind the bar. I'm not sure what it was. The next day, there was a commotion, altercation with these same men at the beach bar. This is when I realized one of the men was not wearing a bracelet and the other had on a regular bracelet (white not red), not the adults only. This confused me as how did he get into the adults section if there was no bracelet and the other bracelet was incorrect when security was clearly checking bands when we tried to enter the area. We started paying attention and noticed throughout the resort these men were speaking to many of the security guards and staff and when they approached a bar, the bartenders immediately would tend to them first. That same night, I was walking back to my room when one of the guys was following me in the hall on the 2nd floor. I was watching a hockey game on my ipad as I was walking to my room but could feel someone approaching and talking to me so I paused my ipad, turned around and told the guy I was not interested in what he had. I noticed there was a older couple ahead and told the guy I needed to catch up to the people ahead of us. They must have noticed I was in distress so they stopped to wait for me. They asked if I was in trouble, I said yes, the lady put her arm out so I was ahead of them creating space between me and the guy. (all of this would be on tape because of surveillance) We continued toward the elevator with the man still following us. Meanwhile he was saying racial slurs and being extremely rude. He was clearly under the influence of something, he was holding a beer in his hand. We reach the elevator and he gets in with the 3 of us. In the elevator he was getting up in the mans face making threats. We reached the 3rd floor where the guy got out continuing to yell at us calling us racists and such. The door finally closes and we proceed to my floor (4th) as they didn't want to leave me alone. The man said we was going to call security but I gave them information about the drugs offers and the fact we saw them speaking with security so I was scared to call them just in case they were in cahoots, gave my room number and they come to get me. (yes, I was terrified) We seen them the next day but avoided at every cost. I was so scared and have never had that feeling in my life. The second last night we were in the Valley restaurant and while getting drinks made we noticed the bartender passing something to a gentleman. Within minutes of that exchange, that same bartender asked if we wanted cocaine. I'm not sure what kind of operation this is or if this is normal for this country but I am very hesitant to return.

Beautiful nature, perfect weather, calm water, 30C degrees temperature of air and water, swim there was a pleasure! Unexpectedly bad food in buffets and most of restaurants(except La Comedy and Chez Gourmet): overcooked, tasteless, no delicacy usual for quality resorts.

The staff at this resort are extremely rude and unprofessional. Rooms were NEVER cleaned and mini fridge was never replenished. It was a constant battle to try to get drinking water. Towels and linen were always stained yellow, and room was very outdated with no working AC. Everytime I filed a complaint and asked for assistance, I was ignored and no managment ever intervened. I've never been so traumatized while on a vacation. I was always concerned for the health and safety of my family here because I never witnessed a table being sprayed and wiped down. Social distancing signs were there, but NEVER practiced or enforced by staff. I've witnessed staff take the "clean and disinfected" sign and put it on a dirty table that was used by others. Food was disgusting, old, reheated food that they later use in the a la cart restaurants. I found a hair in my food at the buffet at Aquario with pictures to prove. Just read the reviews on this place on Google. The low rating reviews are most accurate, and im starting to think the 5 star reviews are fake. This resort needs health and safety inspectors to come and evaluate because what I witnessed was alarming. Spend your hard earned money elsewhere, this place is a nightmare.

We stayed at the Punta Cana Princess for 2 weeks starting January 22. The resort is small and the majority of the staff are amazing. We have stayed at many all inclusive and adult only resorts and this resort ranks very high. The beach is beautiful and very busy. Food was average in the buffets. We did experience some problems with the air-conditioning not functioning well (building 1). It never was fixed in the 2 weeks that we stayed at the resort. Another problem is the vendors that are allowed to set up inside of the resort on specific nights. The vendors set their tables adjacent to the buffet so that you have to walk by them when going to the buffet. They actually were quite rude with their remarks when we did not want to buy at their tables. We always support local and buy something each trip but not with poor attitudes of these vendors!! Management need to remove these vendors or place the tables in an area away from the buffet or reception!

The weather was fantastic & the resort was great. We had a suite which was worth the minor upgrade as provides nice beach/ocean view & personal tub on each balcony to relax with a soak. A nice beach for long walks each day & no issues with seaweed. Bring your snorkel to swim with the turtles or other fishies. Golf course is a short walk away & it's truly a tough test. Very nice layout with lots of water so bring golf balls. Can buy a green fee package with four rounds for $240 usd.

The hotel is beautiful , Front desk is fantastic . The buffet is good . The room is nice and clean .

We stayed here when it was IFA 7 years ago. Loved it. Went back. Totally disappointed. There was a sewer backup that smelled terrible and it was all around the lobby and in the Mexican restaurant. We were there for 4 days before we actually got a beach chair, twice, on the beach, despite a bunch reserved for the "Unique" which no one used. We never had one near the pool. All of the chairs were removed from the children's pool leaving parents to stand while their children played in the pool. Spent several days with the power going off and on. Several days without water off and on. It took a couple of days to get a beach towel. Little entertainment. In our room by 9:00 every night. I seen at least 4 people injured by slipping on wet marble. When it was smaller staff always cleaned and removed hazards.The mirrors in the elevators had the same mess, which looked like sneezes, on them the full 7 days we were there. There were 2 elevators close to our room, which, until the 6th day, only one worked. Check in was slow. Slow line, in the sewer smell to ask any question/request from the reception. Offered change, but never had change.Although it took us a year to save to come back, based on our past experience, I looked out of the bus window and wished for a lottery win to bring all of my children and grandchildren. The water slide park,, the archade, the beach, melted my heart wishing everyone could see this was changed as it took forever to check in, smelling sewer waste, gross elevators. Imagine your 5 year old grandchild touching that to show you something. Then, the little ones can't be long at the pool because it is hot and there is no where to sit. Can't sit at the beach or other pools either because there are no chairs. I feel really bad because I am not a negative person. I don't bad mouth people or businesses. But you went too big, too fast and did not consider your staff or your customers. Please think about the fact that without staff and customers, it doesn't matter who or what you are, you can't succeed. You might be busy until the word gets around, but eventually there is no one. Oh yeah and every shower leaks all over the floor. We were three different couples in three different rooms, all the same.