Iberostar Costa Dorada

This is an older resort we got to our room unpacked spent day at pool which was not very clean.came back to find out we had no hot water and the fridge didn't work.shower head was broken.also there was left over shaving cream all down the wall from previous occupant ..it had been there awhile…so no I won't be going back [Details]

Relaxing and enjoyable week overall. Friendly staff and lovely grounds. Landscaping is very well done, with the orchids especially beautiful.
The rooms are a little dated, particularly with respect to electrical outlets for charging devices. One of our party became ill after eating at the pool restaurant one day at lunch, which resulted in 48 hours of nausea, vomiting and diarrhea. No one else in our party of seven became ill, but most of us ate lunch at the main buffet instead.
We are repeat visitors to this resort and will return again! [Details]

This is my second time at the resort and definitely not my last. The staff is amazing, excellent food, entertainment and beautiful surroundings by the pool and beach. [Details]

perfect vacation [Details]

We had been to this resort about 18 years ago and liked it very much we decided to go again. The lobby is open and beautiful with reception to the right, the bar/lounge to the left and plenty of comfortable seating throughout the lobby area. You walk through to the plaza area with more seating and little tables for enjoying your favourite beverage or just relaxing.
The stores and specialty restaurants are along the right side of the plaza and the entertainment area is to the left. As you continue along you find gorgeous gardens with beautiful orchids and palms that provide you with shade even as you enjoy your time at the pool. You'll find a swim up and walk up bar in the centre and a little further along is the snack bar with similar selections to the buffet. This restaurant is located close to the beach which also has plenty of palms for shade, another bar and at times bbq or special events.
The rooms are located along the way on both sides of the walk from the lobby to the ocean in 3 story buildings.
We stayed in an ocean view room , it had a king size bed that was comfortable enough but not enough of a pillow selection for me. The bathroom has a walk in shower with a rain shower head and a hand held wand also. The vanity is low with a bowl sink that the silicone was broken away so that the sink would move if you happen to lean on it. I also, as an older adult found the toilet too low. I would rate the room a 3.5. [Details]

We went with some friends, so that was fun. The staff are amazing!!!! We enjoyed the activities that they had on the beach....horseshoes, bocce ball, archery, and volleyball.
The beach was wavy and had a ton of seaweed that we barely went in. The pool was so loud that we only sat there only one day. The rooms are extremely outdated. No plugs beside the bed. The tub/shower had no shower curtain, so water got everywhere! The toiled had difficulty flushing. The beds were comfortable and our housekeeper was so sweet!
The food was good, something for everyone. The wifi was good and works everywhere.
There are people standing along the shore on the beach asking you to walk down and shop at their shops. We did go to their shops to support the local, but everything was very overpriced and they were a little pushy. We did buy some shirts and a towel.
The locals come in on the weekend, so it is a little busier on those days and nights
We made the best of it and enjoyed laying on the beach soaking up some much needed sunshine! [Details]

The hotel, beach, and pools were nice but disappointed with the lack of information provided to people who had never been to iberostar hotel before. Did not get any welcome drink or info as to where to fill up water bottles. Got there around dark and bell hop did take suitcases to room which was nice. I asked at front desk where to find out when and where activities were to take place and they said at towel shack or on screen by restaurant. Went to towel shack and they said I needed to download app. Downloaded app but needed to go to front desk to get access as asked for password which I didn't need. Looked on app on Sat. to book a la carte reservations before we left on Thursday and only had one for the Italian restaurant for Sun at 8:20 pm until we left according to app. The other restaurants said to go talk to concierge. Talked to someone later and they said we should have talked to concierge as we could have got in but then what is purpose of app. We did not end up going to any a la carte which was disappointing but maybe our own fault as we did not go to concierge. Recreation staff did not always announce on speaker when things were going on. Wanted to try aerobics and stretching on beach but I guess there was never enough people so it was cancelled as far as I know. I did do some water aerobics but if there were not 5 to start they cancel. I find that once the program is started more join in. On first night when we just got there, waited in line for a drink for probably 10 minutes by bar where they have nightly entertainment for a pina cola and they did not have any; asked for baileys; none of that either that night. I did go back a couple of night later and they did have baileys tho. It would have been nice to have instructions where water and ice are located for rooms. I did talk to other people at the resort and they said they did have drinks offered to them when they came in and instructions so maybe we were just the unlucky ones! It would be nice if they had more labels indicating what food is being served too. Serving staff were great and staff were friendly. Rooms were clean and comfy. [Details]

It was ok, not good or great. The food was bland and white washed there were few local dishes and nothing had flavour. If you like eating mediocre hotdogs, pizza and burgers everyday for lunch this is the place for you. This resort could have been anywhere it did not feel like the Dominican Republic. Beach was to dangerous and wavy to use plus was very far from our rooms. This is a pool resort not a beach. The pool was nice but noisy (only one pool) full of 20 somethings getting drunk and partying. The only good cup of coffee at the lobby bar didn't open till 9 am. And the drinks were weak and fake tasting no fresh ingredients. Room was old and had problems we had to move rooms once and gave repair personal fix our shower and faucet in the other room [Details]

My partner and i had a wonderful week at this resort. It had everything we were looking for and we would definitely return. [Details]

Reason for vacation was to celebrate a wedding anniversary. Booked this all-inclusive vacation with the highest rating 4.5 we could find online.

Upon arrival, we checked-in at the front desk, we were given a room in block 5, first floor. Came in to the room, greeted with a bottle of Brut (which locally known as Champagne). This bottle is chilled in ice bucket.

First impression of the room is it does not look the same as on the picture posted online or on their website. Our room was missing a living room furniture section. This issue was never been brought up to front desk during our stay.

First night was okay, the second night started to becoming uncomfortable due to bug and cat? noise coming from outside at night. This has been brought up to front desk on our 3rd day in the evening. Front desk staff informed us to come back tomorrow in the morning to talk to manager. 4th day, we came back from our excursion at around 4pm, spoke to front desk, they switched our room to block 9, 3rd floor.

The room looks way different from previous room. This room has a complete furniture as shown on pictures posted online. The TV is inconsistent throughout different room. Our previous room had a smart TV (where we could watch movie stream online). However, with our current room the TV is not wifi compatible. Majority of channels are in Spanish. This was a problem for us who do not know how to speak Spanish. This issue was brought up to front desk and no solution was offered.

Excursion varies in price depending on the excursion agent you book it with. We booked ours with the travel agent under the hotel. We booked 2 days of excursion (Thursday and Saturday). The Thursday excursion pick up time at 0820am. We came in at the meeting area at 8am, waited until 0840. We started to get worried if we actually missed the tour. We had trouble finding a staff who understand English to help us connect with their excursion agent representative as she is off-site that time. At 0905am, we got the excursion agent representative on the phone and informed us that our names were not submitted for the trip that day. Someone from the tour agency will come to pick us up.

Also, the package tour that we paid and signed up for was different tour packaged scheduled for that day. We insisted to do the tour we know we paid and signed up for instead of changing our plans for that day. The Tour director was able to accommodate and corrected all the misunderstanding from the tour agent from the hotel.

Also, we missed out on all the hotel entertainment schedule for our first 2 days of stay. We were not informed of the hotel schedule at the check-in. When I asked them as we feel like lost and doest not know what is happening in the hotel, front desk advised us to scan the qr code and download their app.

Their app has a great user-interface (UI) but thats about it. Restaurant and Bar operating hours is not accurate or updated. The messaging is not active. We solely use the app to check the schedule, which is the only thing that is accurate.

I have never been to an all inclusive vacation where hotel staff (not servers/bartenders) eat and use facilities with guest. If you are interested to experience that then you will definitely see it in this hotel.

If you do not speak Spanish this will be a problem. It was really hard to ask questions, order cocktails, and build rapport with staff as majority of staff are non English speaking. This is a lesson for us. We just got an impression that if you go to a destination vacation hotels and resorts they are mostly tourist friendly. This means able to communicate in English.

Staff (bell boy, servers, bartender etc) feels like non genuine with hospitality. Handing them tip gets treated differently compared to non tipper. It does not matter if your vacation package included gratuities. In my opinion, tourist are taken advantage and harassed on tipping. Make a good observation and you will see how staff and locals react around you.

Food is not world class so do not get your expectation high. Stay away from chips as they are not crunchy. On time I had the chips for nachos, it was already not crunch as it has been out expose for so long. I mentioned to server, nothing has been done. Burger patties still got waxed paper cooked with it. Mentioned to cooked, took the patty from my plate. I saw the whole batch on the platter still has wax paper being served. I wonder how they cook their burger patties?

Lastly, I want to mention that Iberostar Costa Derorado had a $500 coupon marketing during our stay. I have to say that it was an obvious marketing strategy. The coupon composes of $25 - $50 applicable to respective purchases. Did not end up using anything. We tried using for our tour excursion but the travel agent did not accept it. Two coupons was crossed out right off the bat upon giving to guest. Anyways, do not get hooked on this. Be warned!

I almost forgot to mention to get ready to keep calling front desk during your stay as the safety box will keep on breaking.

Will not come back and will not recommend the hotel. I will think about Puerto Plata but so far I can spend my money elsewhere.

JS [Details]

First the good. The Dominican Republic is a beautiful country. The resort is lovely - clean and the amenities are quite nice. The pool was big and the water clean. The beach was outstanding. The gym was clean and well equipped. The nightly entertainment was acceptable but the crowds a bit overwhelming. Our room was big and the cleaning staff were very attentive. The balcony overlooked the ocean - that was worth the upgrade. The staff are friendly and the service is quite good (especially if you seed small gratuities throughout the week for exceptional service). The tours are very good - we did the City Tour and Paradise Island which were fun and educational. Even the obligatory cigar factory stopover was fascinating as we watched them making cigars live! There is but a single negative - the food. While quantity is never an issue at any resort the food in the restaurants needs upgrading and the menu in the buffet and snack bar needs some variety and quality control (often overcooked). Now, to be fair, they are just coming out of Covid and perhaps in a years time it will improve. But for the food quality this would be solid 4 especially because of the staff and beautiful setting. I hope to see future reviews comment on improvements to the food quality as this resort could easily live up to a 4 - 4.5 star rating and we'd love to come back. [Details]

Not sure how this hotel got a 4.5 star review [Details]

This is a very nice hotel, staff were friendly and efficient and the food was very good. There was an amazing variety. [Details]

Very good resort i would go bAck .. of course you get the odd person that doesn't like there job and are not very nice … but the majority made our stay very good [Details]

2 weeks of sunshine with amazing staff. Extremely helpful and any request was attended to immediately.
They have been working hard to improve hotel since being closed for 7 months. Noticed improvements daily along with more staff returning to work as capacity increasing.
Looking forward to returning later in the year! [Details]

very very nice resort , drinks and buffet was to the max, new year reception was exceptional, definitely going back there !!!! [Details]

Was not as nice as another Iberostar I stayed at in the past, also upon arrival soap and shampoo bottles were empty and was a condom wrapper in one of the house coats [Details]

Second time at this hotel was GREAT vacation lots of activities and an amazing staff ,My wife and I have been to many different resorts over time but this place is the top of my list, the room had been upgraded since the last time we were there the bed was very comfortable and the walk in shower was excellent we where given a welcome back fruit tray and a bottle of rum and an invite to a cocktail party to meet the management , will be going back next spring for a longer stay. [Details]

We have been here for 3 day so far and we just love it. Some rooms don't have the greatest view, but you can be upgraded easily and quickly. The food is very good. Everyone is friendly. The beach is kept in immaculate condition. Stay here and you will not be disappointed! We will be back! Do not listen to the negative reviews... This resort is fantastic! [Details]

Staff was great, facilities and grounds were nice. Rooms a little outdated but fine. A good all inclusive that was in a great location to get out and see the local area by taxi or walking. [Details]

Wé have stayed at this resort 10 times in the last 11 years and have always had an excellent vacation. Food is very good with sufficient variety for even picky eaters.Grounds are beautiful and well maintained. Personnel friendly and very helpfull and accommodating. Rooms need refreshing however they are very clean and cleaning staff is great. The room we had last trip had a renovated bathroom and was comfortable. Beach sometimes has a sea weed problem however there was no seaweed during our first week this year.We spend all day at the beach and beach itself is clean. Shows in the evening are usually excellent often with a great live band and an excellent dance troupe.Quality wifi throughout the resort at least in our room in block 5 and at the beach. [Details]

This very clean and well laid out resort was our home for a week. We felt completley safe. The staff and entertainment crew were all very good. Our room was very clean and had been updated. The bed was very comfortable but the pillows were hard and flat. Our room was on the 3rd floor and overlooked the beautiful pool. The food was very good with so much variety and it appeared to have items that suited all dietary restrictions. The beach was very nice but sadly the garbage that would wash up (no fault of the resort) was a reminder of how poorly we treat our planet.. [Details]

Had a awesome week, it is definitely a 4 1/2 star. The food was excellent, the drinks we very good, very clean, the staff very helpful and friendly. Lots of activities around the pool daily. .Good location on beach. Would definitely return. [Details]

My wife and another couple stayed 7 days at Iberostar Costa Dorada and we quite enjoyed the resort itself. The staff was quite friendly and willing to help. The rooms were clean and comfortable. The pool area was clean & spacious with no shortage of places to sit. The beach was beautiful, it had a lot of seaweed washed up but the ocean was very rough while we were there (unusual) so this I don't believe is common. And most importantly, the food was fantastic. Definitely check out the a la carts restaurants. [Details]

The resort is large but not huge, just appropriate to accomodate lots of guests who came to celebrate the New Year at Iberostar Costa Dorada. The room we got in buiding 5 was upgraded recently, very clean and large - we had a king size bed. The service throughout was excellent. The beach is both long and wide, with lots of palapas and trees. We did not get bothered by beach salespeople altough we felt for them as this is one of the few sources of their limited income. [Details]

The hotel is easy to get to and close to the airport.
They great you and get you through the check in so quick. Lenny does a great job and looked after all of our requests.
The entertainment staff is the best! Hulu Hulu, Pepsi, Wifi really make our holiday great! They are so fun and have so much energy. This is why we come back here.
Domingo is the best wait staff you could ask for. So kind and caring, really goes above and beyond [Details]

Le site est très bien. Le service est impeccable! Les restos à la cartes sont difficiles à réserver à des heures convenables, mais j'en ai eu deux sur trois! Japonais à ne pas manquer et le mexicain est bon. Éviter les chambres au rdc ça pu l'humidité et pas un peu. Même nos valises sentaient l'humidité à notre retour! La plage est belle mais la mer pleine d'algues et 1 jour sur 7 de baignade trop de vagues. La pluie était annoncée presque tout les jours mais elle ne s'est jamais présentée de jour. Le site est très propre. Le bloc 7 côté opposé à la piscine sent la [Details]

Was a fairly big resort but easy to find your way around. Staff was super friendly and would help out when needed. Power in our room went out and went to front desk to tell them about it and it was fixed within 20 min. The grounds are well kept and clean. Beach was big. Cant complain about the food, it was good all around. [Details]

Yordin at the front desk was friendly and check-in/out was quick. Paula and Santiago at the restaurant(s) as well as our housemaid(s) were friendly. Entertainment/animation team and other resort staff could be a little bit more friendlier/approachable. Food was OK, fountain drink was not great (IE coke, pineapple juice etc.) but you can get it at the bar for a better quality. The beach area where the hotel is located is not quite as good as the resort beside it (BE LIVE) but again beach is public so you can walk there to play/swim in the ocean. BEWARE of the sales pitch about "STAR PRESTIGE" (timeshare) or try not to make an impulse decision to sign up (you might end up regretting it--it is not for everyone) and heads up the sales staff can be pushy and the "FINANCIAL SUPERVISOR" is rude if you do not sign up. Locals are here on the weekends so it is loud. Again, for the price we paid for we can't really complain about our stay. [Details]

Had an amazing 7 days experience. Everything was well organized. Felt totally safe. [Details]