#2 of 21 hotels
The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews.
in
Puerto Plata
As the title says this has become our home away from home. Our last trip in December 2022 was our 16th time and we have already booked our next 2 trips for September 2023 and December 2023. The amazing staff at the Guest Services has Jhoenny Mena Cruz as manager and he is top notch. He is always ready to assist in any way to make the vacationners stay a pleasant one. Other great managers include Amaurys Dominguez and Luis Pérez. The site is close enough to the airport, the grounds are well kept, the food is great at the buffet and even better at the 3 restaurants. Waiters are always smiling and service is exceptionnal. Of course the waiters at the bars are also very special. We greatly appreciate all this hotel has to offer and it is for this reason that we highly recommend this 4 star hotel. You will not regret it. Have a great vacation. [Details]
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The strong points
Amazing staff, great pool, good food.
The weak points
$3.00/day cost of room safe rental
0 0
Be Live Collection Marien
couple from Markham, Markham, ON
2023-03-14
My experience at this hotel was very pleasant. nothing adverse to report [Details]
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The strong points
Cleanliness, food was good, were good , staff friendly
The weak points
Put a note up that chairs around the pool cannot be reserved, once you get up your spot is gone I am Canadian, should be able to convert to cdn currency at the front desk
0 0
Certified
Be Live
_dianakish, Lindsay, ON
2023-03-14
This hotel is honestly amazing. Lots of amazing people. The entertainment staff are some of the best people!! Few of the favs - Sexy Belly, Cappuccino, Jesus, Bladimir, Alan, Yan Carlos. The resort is beautiful. Lots of great foods! The specialty restaurants are a must try. The rooms are amazing and very comfortable. One of the best resorts I've visited. Lots of activities and things for people to do to keep busy. Night shows are amazing and the disco is a main highlight of the night time. [Details]
Room
Quality - Price
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Location
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Food & Restaurants
Sanitary measures (Covid-19)
The strong points
Entertainment staff, Bar Staff, Beaches, Pool, Rooms, Daily Activities, Night Shows, Food and Restaurants
0 0
Great experience!!!
Katherine Defazio, Saint John, NB
2023-03-14
Arrival was greeted with refreshing drinks. Check in was speedy. Our room was building 7 which was at the back so I went up to lobby and did upgrade to building 8-123 as it is front of pool ground level with no stairs. Orlando was happy to make the change fast and easy. Anna was our room maid, she was awesome,lots of towels and replenished fridge everyday. Booked our evening dining at all the restaurants and the food was great. Enjoyed the buffet daily, especially the donut bar....so good!! Everything hot and fresh. Enjoyed drinks served by happy friendly bartenders. Took taxi ride to town, the driver stayed with us untill return making it safe and showing us all the hot spots. Pool was hugh and clean...lots of room for everyone. Local talent did fantastic job at the theater. Grounds well kept. All staff very very freindly, helpful and kind. [Details]
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Food & Restaurants
Sanitary measures (Covid-19)
The strong points
Wonderful staff make your stay the best it can be.
Hot fresh food and lots of variety.
The weak points
Older resort rooms , could use some upgrades , very small tv.
0 0
Certified
Meilleures vacances de ma vie
Kennvip34, North York, ON
2023-03-12
Nous avons passé de merveilleuses vacances, comme tout dans la vie, il y a eu quelques inconvénients mais rien qui ne puisse être résolu. A notre arrivée à l'hôtel, nous avons été accueillis avec la boisson la plus rafraîchissante que j'aie jamais goûtée après un vol, puis l'enregistrement a été très rapide, les chambres ont été livrées immédiatement. Nous avons été emmenés dans notre chambre dans une voiturette de golf. Pendant la semaine, nous nous sommes beaucoup amusés, nous sommes sortis pour voir la ville et nous avons même pris des photos dans des voitures classiques. La seule chose que je peux dire, qui devrait s'améliorer, ce sont les activités dans la zone de la piscine, et varier les spectacles nocturnes, nous avons rencontré d'autres Canadiens qui nous ont dit qu'ils faisaient les mêmes spectacles chaque semaine, et quiconque y va plus d'une semaine, sera marre de regarder les mêmes émissions. Nous avons eu la chance de profiter d'une soirée mousse dans la piscine. [Details]
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Food & Restaurants
Sanitary measures (Covid-19)
The strong points
Le service est très bon, surtout à la réception, ils sont toujours au courant de nous et essaient de bien faire les choses
The weak points
Il y avait beaucoup de moustiques dans les quartiers, le spectacle nocturne devrait être plus varié, le snack ne sert pas à grand chose après minuit.
0 0
Nice staff
Morandma, Montréal, QC
2023-03-07
We had a great time, there were some issues but we figured it out, first the room was a little moldy and we had to change it, the front desk team helped us a lot, because of the issue they provided us with a superior deluxe room in building 8, the only little problem there was mosquitoes everywhere, but we didn't mind a lot because we knew that it is a tropical island, other than that, it was a good journey, entertainment was good, food was good, drinks was good. [Details]
Room
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Food & Restaurants
Sanitary measures (Covid-19)
The strong points
Service at the desk area, guest services and bellboys are the best
The weak points
Need some extra work with mosquitoes and humidity in the rooms.
0 0
Good hotel
Justino, Halifax, NS
2023-03-07
We had a great time, the front desk team is the best, they helped us since we arrived, also we paid for the VIP package, it was the best part, we had VIP beach area with a bar included also a VIP Lounge with also a bar and a snack, we will be back next year, Luis and John are really professional, they helped us a lot. [Details]
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Food & Restaurants
Sanitary measures (Covid-19)
The strong points
The service is pretty good
The weak points
Area and rooms need some updates.
0 0
Muchos gracias
Louise Coulombe, Montréal, QC
2023-01-29
Of the 3 resorts I visited in D.R. Be Live is my very favorite one. The staff, especially John Acosta at the desk, Yevo at the Sports bar and ALL the staff at the buffet and restaurants and the cleaning crew were all so nice and always smiling. The Bell Boys were always of great service. Thank you to the day and evening entertainment groups, they kept a smile on my face. The dance troop led by the most talented Ricky was excellent every night. The pool is very well kept and clean. The food in all 3 restaurants was very good and I always found to my liking at the buffet. I will return!!! [Details]
Room
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Front desk & Reception
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Cleanliness
Food & Restaurants
Sanitary measures (Covid-19)
The strong points
The staff
The weak points
the wi-fi feed was pretty bad. To my taste, the wine at the buffet, Mexican and Brazilian was so so. The noise in the halls of my building was very echo.
Sanitary measures (Covid-19)
although not mandatory, there was sanitizer at the entrance of the buffet.
0 0
Great place to stay
David Bielecki, Lloydminster, SK
2023-01-24
We took the kids (ages 19,20,21) on a family trip and the resort of choice was an excellent experience for us all. The staff took care of every task asked of them and the activities staff kept everyone on there toes with excitement around the pools and beach through the day and night. [Details]
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Food & Restaurants
Sanitary measures (Covid-19)
The strong points
great food and entertainment everyday
The weak points
we had lots of issues with our room cards working
Sanitary measures (Covid-19)
there is sanitizer spread through out the resort and they still have the glass separation at most places.
0 0
Certified
Be live Puerta Plata
June, Stayner, ON
2023-01-19
My stay was worth it All every moment there. The food, waiters especially Raphael and a few others waitresses, managers very professional and friendly indeed they catered for the children. As for the Entertainment Team from Bledimir, Chocolate, Sexy Belly with their manager Mosquito they attended to everyone even though we were different languages. Their responses in respect and a beautiful sunny smile and the theatre shows well done Everyone. We will be returning bringing others with us this year. Congratulations to a clean, healthy friendly staff including the Cleaning and I can not forget the golf carts guys you're all great! Well spent and enjoyed our vacation [Details]
Room
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Sanitary measures (Covid-19)
The strong points
Exceptionally Caring
The weak points
Just work on spraying bathroom and the vent in washroom. The mosquitoes were stubborn even after they were sprayed .
0 0
Great Trop
sam, Brantford, ON
2023-01-03
Hola! I recently stayed at the Be Live resort in Puerto Plata for a week. It was an excellent trip! The rooms were very good quality and clean. The main pool area and beach were both also very stunning. However, the entertainment team is what makes this hotel what it is. Aside from the daily programs and various games played everyday, the team is continuously talking to guests and ensuring that they are enjoying their stay. Shout out to Bladimir, Sexy Belly, Cappuccino, and Mosquito for all their hard work. They never failed to put a smile on our faces and kept the party going. My family had a great time and would return purely for the dedication this team has to making us all feel welcomed to this hotel. Food was great too, especially the Brazilian restaurant. Totally recommend this resort if you're looking to vacation in Puerto Plata. [Details]
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0 0
Be live resort
Mackenzie321, Brantford, ON
2023-01-03
I just got home after spending a week at the be live resort in puerto plata. It was truly an amazing experience, and I loved every minute of it. The resort is beautiful, the restaurants are awesome, and of course the staff was so pleasant. The entertainment staff.. Bladimir, sexy belly, Yan Carlo, Cappuccino, mosquito, chocolate, and more were so positive and they made everything so much fun. The resort would be nothing without them, they keep everyone entertained and happy. I genuinely enjoyed my time at this resort, and I would recommend to anyone. [Details]
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0 0
Be live was a lot of fun
stockley5, Whitehorse, YT
2022-12-23
We went to DR for a family vacation for Christmas. We have been to DR a few times now and this was the best so far. The food is probably some of the best we've had in Dominican. The entertainment staff is excellent. The shows in the evening are amazing all the activities every day are so much fun. The reason we come to DR is because of the entertainment staff. Dominican people are always so great. We had such a great time with Bladamir, Cappuccino , John Carlos and sexy belly! [Details]
Room
Quality - Price
Front desk & Reception
Beaches
Location
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Staff / Crew
Cleanliness
Food & Restaurants
Sanitary measures (Covid-19)
The strong points
Entertainment staff
The weak points
WiFi is not fantastic- but you're on vacation!
Needs a bit of maintenance in rooms and main areas
0 0
My awesome Dominican vacation
Paigestockleytravel, Whitehorse, YT
2022-12-20
Beautiful resort and beach and lovely staff, especially the entertainment staff! They are always keeping you busy and entertained!! Bladimir, Yancarlos, Sexy belly, Cappuccino, and Jesus are the best entertainers and they're always dancing!!! [Details]
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0 0
Awesome experience
Tams7er, Clarington, ON
2022-12-10
I have had the best time here, two weeks. Since day one everyone who works here so welcoming, making me feel like I'm at home. Good food good laughter. Love the entertainment staff, Sexy Belly, Capucinno, Sean Carlos, Chocolate, Masqito are the best. I will definitely be back again and again. Thank-you [Details]
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0 0
Awesome place
kamciakochana, Barrie, ON
2022-12-08
This location is wonderful. The entertainment staff makes you feel like family. Thanks Cappuccino, Sexy Belly, Chocolate, JeanCarlos mosquito There are many games and fun things to do. The food is edible, the beach is nice, the pools are clean, the rooms are outdated but clean, the night life is wonderful. This resort is close to many wonderful things including shopping, night clubs, restaurants and all of downtown fun. [Details]
Room
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Cleanliness
Food & Restaurants
Sanitary measures (Covid-19)
The strong points
Amazing staff
The weak points
Washrooms need updating badly
0 0
Our vacation
Lminotti, Piedmont, QC
2022-11-18
It has been two weeks already personnel very respectful and smiley [Details]
Room
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Front desk & Reception
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Cleanliness
Food & Restaurants
Sanitary measures (Covid-19)
The strong points
Good food
Animation and games great
Beds and pillows very comfortable and clean
The weak points
The rooms and bathroom need remodelling
0 0
Really Good!
Tanya Bernier, Longueuil, QC
2022-11-12
Lots of entertainment on site, people are super nice especially SexyBell / Alexander ,Vladimir/cappuccino Carlos from the entertainment staff who helped me and my mom a lot during our stay! Shows are also super nice! [Details]
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Food & Restaurants
Sanitary measures (Covid-19)
The strong points
Very nice staff, lots of entertainment near the pool, sellers are not bothering you!
0 0
Great activities!
Gord0, Arnprior , ON
2022-11-11
Tons of fun to be had around the resort especially with the help from Cappuccino, Alexander, Vlady, Mosquito, Jan Carlos and Jesus at the activity center at the pool with daily games and prizes. The resort is gorgeous from day to night with good food, views and company. Can't wait to return! [Details]
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Sanitary measures (Covid-19)
The strong points
The strong points I'd hilight are the the day scenes around the pool, the shows every night. the restaurants, the landscapes, the beach views and the staff.
The weak points
The weak points I'd say would be the fact that the beach is open and the ocean is often very aggressive at this side of the island. Nevertheless it is still fun to swim there and it is gorgeous.
0 0
Excellent hotel
Gabriel, Gatineau, QC
2022-10-22
I have been at this resort 37 times may years twice a year. You have excellent people that are here to serve for example jhoenny as g guest service manager and aneudy food is good and the pool is very nice [Details]
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0 0
VIP lounge
Johnny, Caledonia, ON
2022-10-22
This is the 5th time staying at this resort. Every year we come here the staff gets more friendly. We had the pleasure of have Aneudy look after us. He has been amazing and easy to deal with. He has been super helpful throughout our trip. He even offered to go to town to purchase diapers for our son. I can't say enough positive things about our stay and the service we received. 5 plus stars on this trip. [Details]
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0 0
The best!
Agnesmanning, Torbay, NL
2022-10-21
This resort is the best! We are good friends with all the staff! Cappuccino, sexy belly, yancarlos, chocolate, Jesus, mosquito, ricki, and everyone around the resort are amazing! The entertainment is the best, food is good, resort is clean! We come here all the time! Love it! [Details]
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The strong points
Everything
0 0
The best resort!
Taylorhillier, St. John'S, NL
2022-10-21
We had the most amazing week at Be Live Collection Marien! We spent the whole week hanging out with the entertainment team and they made our week more fun than we ever could've imagined! Cappuccino, sexy belly, yancarlos, ricki, mosquito, chocolate, and the rest of the team are so fun and keep the people engaged! There are activities all day long and I strongly recommend participating in everything you possibly can! The resort itself is very clean, they chemical treat the pool every night to ensure cleanliness! The food is actually pretty good here, we had no issues and had a full belly everyday! The nightlife at this resort is amazing! The shows are phenomenal, the disco is so fun, and the drinks are great! I wish I could live here!! We will be coming back every year! [Details]
Room
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Front desk & Reception
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Cleanliness
Food & Restaurants
Sanitary measures (Covid-19)
The strong points
The entertainment team, the daily activities, the nightlife, the food, the drinks, the cleanliness!
The weak points
Small cosmetic issues with the room but nothing major enough to complain about! still very beautiful and clean!
0 0
Holiday in Dominican
Aliyah Eckstein, Merrickville, ON
2022-10-20
Everything has been great so far, staff are super friendly and always smiling!yancarlos [Details]
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0 0
Amazing hotel and Staff
Garyw, Hamilton, ON
2022-09-16
I've been to this hotel 6 times and returning in December. The staff is extremely helpful and so polite. Truly great people. Checkin was fast. The room are great and always clean. The cleaning service made sure our room was always clean and new sheets each day. [Details]
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The strong points
Location is incredible, food is great. All staff was great to talk too and very helpful.
The weak points
The only problem and still is today. They stop serving alcohol at midnight. Big downfall. Disco closes at 1am if you are lucky.
0 0
Super séjour, l'hôtel a besoin de mises à jour
Margarethbilo, Toronto, ON
2022-09-08
Nous avons passé un bon moment, c'est notre troisième fois dans la station et nous reviendrons, maintenant il y a Internet gratuit dans tous les domaines et le bar sportif est en cours de mise à jour, la nourriture a besoin de plus de variété et le bar n'a pas de boissons locales aussi brugal, mais j'espère que la prochaine fois nous trouverons plus de nouvelles choses, l'équipe de la réception est super, ainsi que les services aux clients. [Details]
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Food & Restaurants
Sanitary measures (Covid-19)
The strong points
l'équipe de la réception et les services à la clientèle sont excellents
The weak points
la nourriture au buffet a besoin de plus de mises à jour, il n'y a pas beaucoup de variété pour les végétaliens et les végétariens
0 0
Great vacation
George Rivera, Scarborough, ON
2022-09-08
Great staff especially Josue and Dolores. We enjoyed our stay. We will recommend to our friends. [Details]
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Certified
Excellent resort and amazing entertainment!
Zera K, Guelph, ON
2022-09-06
This was such a fun resort! The best part was the entertainment. My son also really appreciated Ruth and dancing with the children at the night shows! We look forward to coming back here again and again. [Details]
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Food & Restaurants
Sanitary measures (Covid-19)
The strong points
Entertainment! Yancarlos and Bladivir and Mosquito always made sure we all had a fun time. From aerobics to, games and competitions to the night shows, everything was perfect! And the boss Jose he is the best
The weak points
The rooms are a bit older
Sanitary measures (Covid-19)
Beautiful
0 0
Excellent voyage!
Bella, Brossard, QC
2022-08-22
Superbe expérience au restaurant brésilien Rodizio! L'équipe était chaleureuse, à l'écoute de nos demandes, et souriante. Ils nous ont fait nous sentir très à l'aise et a certainement marqué notre voyage à l'hôtel. Je recommande à 100%! [Details]
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To the owner of Monarch hotel chain
Elena Martinez Arza, Hamilton, ON
2022-08-10
This review is not about your facility cause you can find around the world, worst and better resorts than yours but the quality of human beings that work there are very hard to find. We felt at home with them. They were very professional, warm and friendly. All of them from the green team, the bell boys, security , the team in all the restaurants . Danny , Coronado, Frances etc. The entertainment team so helpful . Also presenting great shows at night like the MJ Tribute, Dominican Night. The choreographer Ricky excellent in what he does, the dancers, the entertainers Bladimir, Jean Carlos etc. So if anybody asks me what's the best thing in your hotel , I would answer the staff. [Details]
Home away from home
Be Live Collection Marien
Be Live
Great experience!!!
Anna was our room maid, she was awesome,lots of towels and replenished fridge everyday.
Booked our evening dining at all the restaurants and the food was great.
Enjoyed the buffet daily, especially the donut bar....so good!!
Everything hot and fresh.
Enjoyed drinks served by happy friendly bartenders.
Took taxi ride to town, the driver stayed with us untill return making it safe and showing us all the hot spots.
Pool was hugh and clean...lots of room for everyone.
Local talent did fantastic job at the theater.
Grounds well kept.
All staff very very freindly, helpful and kind. [Details]
Meilleures vacances de ma vie
Nice staff
Good hotel
Muchos gracias
Great place to stay
Be live Puerta Plata
Great Trop
Be live resort
Be live was a lot of fun
My awesome Dominican vacation
Awesome experience
Thank-you [Details]
Awesome place
Our vacation
Really Good!
Great activities!
Excellent hotel
guest service manager and aneudy food is good and the pool is very nice [Details]
VIP lounge
The best!
The best resort!
Holiday in Dominican
Amazing hotel and Staff
Super séjour, l'hôtel a besoin de mises à jour
Great vacation
Excellent resort and amazing entertainment!
Excellent voyage!
To the owner of Monarch hotel chain