Cofresi Palm Beach And Spa Resort

We have been travelling 2 times a year for 10 years and this trip was easily the worst trip we have ever encountered. This resort has got to be the most disgusting representation of customer service and take no accountability for the health and safety of their guests. Everyone on the resort was getting violently sick and have been for months prior and there is absolutely no responsibility taken by the resort of air transit. No hot water at all EVER, constant power outages, bathrooms are leaking and toilets clogged all the time. They don't attempt to address concerns at all. They don't care to take the extra time or consideration to place you with your family members or travel friends even though it was stated as a request within your reservation. I am not high maintenance, I've stayed in Cuba for years and have loved it, but this place has completely turned me off the DR forever. [Details]

This was the first time we booked a 2 week stay and the price seemed right for our vacation.
Upon arriving the hotel was very clean , approached with a welcome drink and waited to check in. They were very kind at check in. I do not speak Spanish and they did very well to explain the details of our stay. We had a porter take us via golf.cart to our room. Dropped us off took our luggage up to our floor , we tipped and he left. No explanation of our room at all.
We've been to enough resorts that we figured out what needed ro be right away.
We had a very clean room. Our cleaning lady was very thorough every day. Tipped her every day that we wanted to be cleaned , we didn't want a couple of days. Towels were fresh each day, but came later in the day due to supply . Now the negative of this room and speaking to .any others was the water. We had no hot water for our entire stay . A couple of days we had Luke warm. We reported it as did many others . They said let it run 5 minutes, we ran it sometimes for half an hour , what a waste of water, especially when some areas ran out of water . This to me should have been a priority fix in the entire resort. Some rooms had all hot water and little to no cold. This is not a worker problem , this is a owner/ manager problem straight to the top. You will lose many bookings if this is not fixed. The owners of this resort need to be mad aware of this right away.
Next negative if you don't do your home work is there is stairs , stairs every where . Any person with issues in walking, doing stairs , or wheel chair person, this is not the resort for you. It does have ramps at some places but it's not an accessible.resort in my opinion and this needs to be stated in their web page. People with children and strollers I watched, they had to pick strollers up and carry up and down stairs . Not a friendly resort for this as well. Although they do have a neat children's area, and activity center .
The resort is huge , and also has a shuttle.that runs 24/7 to take you to points of destination. This is a great tool as well.
Too many people snagging chairs and papalas either late at night or first thing in the morning and hardly using them, while others are walking around aimlessly trying to find a chair just to enjoy the beach for a couple of hours while there. Some greedy people saved the papalas and many lounge chairs as well. This is sheer greed , and the resort needs to stop this .
The beach was all sand, and beautiful, our favorite spot. The waters could be rough and the undertow could be strong at times. People were bowled over a few times . So be careful and watch your children.no water shoes are needed. No snorkeling their either , too rough and murky.
The entertainment was not the greatest and they need to change it up . People are getting bored . The workers do the best they can with what they have to work with.
The resort needs a 24 hour coffee/ snack bar near or in the lobby , this is a must . And they need to offer a daily fill of a pop or 2 in the rooms, along with more water bottles. Not just upon entering . The lobby also needs staff to go around and serve/ offer drinks to people sitting around in lobby and the outside area.
Smoking needs to not happen in the lobby area, designate.an area please.
The al le cart booking is an absolute joke! Only booking on Sundays??? And luck of the draw , to get some while there and waiting in line for 1 to2 hours . This is ridiculous. The food in the buffet was very good, and very clean . We enjoyed the food . Some of the people were accommodating and some didn't give you the time of day..
The resort was very loud all of the time until about 11 at night, then 6:30 in the morning it starts all over . Our room was near the road and alls we heard throughout the day was 2 stroke bikes , busses and dump trucks. Loud loud loud. Room was 304 building.
They also drove crazy with their bikes and carts in the resort. If a child or someone wasn't watching they could be hit by these drivers. Please slow down. [Details]

The service at this hotel was very upsetting. When we arrived we waited 1 hour standing in line waiting to check in, only to find out our room was not ready or which room we were staying. Also they could not find our envelope with our information. Then we had to wait another hour in line to get our room. When we went to our room it was not what we reserved or what was on the website. We had reserved 1 king bed but was given 2 double beds. When I went downstairs to Guest Service, I explained the situation, and she advised me that they have to see if there is a room with a King size bed. I explained that what we reserved and what was posted on the website it is not what the room looks like. She apologize and said to come back tomorrow at 3 to change the room. Also, the room had no hot water. Guest Service advised that they will take care of that. The next day we went back at 3 and was advised that they was not room available. That is when my husband got mad and guess what, we were told again to come back tomorrow and we will get a new room. We still had no hot water and was showering with cold water. We were not the only ones complaining about the room or the not hot water. So here we are paying all this money and had no hot water or the room that was advertised. The food was substandard, fried balcony is not a substitute for bacon. [Details]

Nice Hotel some thing needed to be addressed, some things took days, not pleased with that. Older section not what we requested had 3 rooms because the amount of family members requested rooms to be close put that didn't happen because a lot of weekend people got priority not please with that. [Details]

This resort is bigger than all other resorts that we have stayed in. A lot of stairs and uphill and downhill walking. I was disappointed in the beach. The tide was high, no chairs or palapas. Food was not bad. Room service would've been nice. There was no pool service, which was also disappointed. The room was outdated but it served its purpose. All in all, you get what you paid for. Suggestion - service desk needs to relocated and updated. Too much crowding. We were happy that we received bottled water every day. The resort was clean. Too bad, no free Wifi [Details]

Would never go back, seems like every second or third person you met were down sick,one of our travel companions lost their bracelets and was charged two hundred dollars american for a new plastic one,total rip off staff wasnt very friendly [Details]

Lovely place, beautiful setting, well organized. Excellent customers skills.
Myself and my kid enjoyed tremendously. For sure will go back. Pools are clean and well kept. Beach is beautiful. Enjoyed the food. place is well kept.
There are stairs so for people with strollers and elderly people I would advice to make arrangements. Overall great experience. [Details]

Rain for 3 days no electricity..no hot water. Toilet don't work. Room leak roaches in room. Staff is rude and have no manner. Shuttle service very poorly.

No shuttle to take you in town. Have to fine your way by taxi. If you have uber app and know where you're going. [Details]

This resort appears to be an older resort but was well maintained. Staff was wonderful from my first day on arrival till the day I left. There was absolutely no shortage of food or refreshments and loungers were never a problem. I went as a standard guest and was happy with everything. There is VIP available and it does offer up more perks. Personally I did not look into it for this trip but it may be something to look into in the future. This resort is very large, built on a hill. So if you have mobility issues, VIP does offer up golf carts. Otherwise there is a shuttle service available for basic transportation. There are plenty off pools and pool bars. You can spend your days either enjoying Cofresi resort or the sister resort the Tropical. If I would recommend one thing for this resort it would be that they need more umbrellas for shade at the pools near the lobby. It is difficult to find shade from the hot sun without having to go inside the lobby. [Details]

Well were do I start, let's see:
Not a 4 star
Not enough beds on beach (numberous moved to VIP section and fence moved to consume more beach area)
Not as good flavor of food at buffet ( go to Casablanca @ tropical) shuttle takes you there in 5 min
Most all entertainment is at tropical ( shuttle)
Room did not have dressers
You have to pay for safe
Make sure you check sliding patio door ( ours did not have a pin to lock) or bring a 10 penny nail
Hot water was almost nonexistent
Rolling blackouts (don't both setting clock)
Only 1-2 plugs in room for charging
We just got back from the Lifestyle Tropical and this was by far our best stay
If you go stay in newly updated buildings 5 or 6
There are a lot of beach beds there (some with curtains)
They have a great sushi bar (zen)
They bring you drinks
They will bring you snacks (wings, panini, burgers, etc)
This is the better of the two resorts
Unless you pay for VIP at Cofresi
So based on our trip in December 2019 and Jan 2020
Cofresi 3*
Tropical 4*

Footnote:
Bring $1 bill (US) they don't take luney's and exchange rated isn't good at hotel (50%)
Try to get a upper 2nd or 3rd floor
There currently appears to be a women's panty napper at resort, my wife and another 1st Floor tenant had theirs stolen
If you have left over candy (Christmas, valentines, Easter, etc) bring it. They love chocolate, gum, candy) leave $1-2 tip with candy on pillow for cleaning lady
Extra bottles of water may appear along with more bathroom soap, shampoo, body wash
Enjoy [Details]

We had a beautiful vacation , even though I was really nervous about the comments , but I am glad that we choose this resort! We had a Junior Suite, big , modern room, clean, the building close to everything.
The only thing that bothered me -the golf carts- i understand that you have to offer something for a membership, VIP.... but the fumes are disgusting, why not electric cars?
The restaurants were good, the brasilian phenomenal, the chinese...the food was good but the service was bad, the waiters dumped the food in front of us, and they didn't even bother to pass by our table, so we ate, we left, I doubt thas somebody noticed [Details]

Do not go to this hotel only 3star at most food in buffet not good was there for 10 days not impressed had my iPad stolen out of my room second day security found it on 5 day no wifi on resort only if you pay lots of stairs to climb shuttle comes around resort every. 15 minutes never go back [Details]

WARNING! DO NOT WASTE YOUR MONEY AT THIS RESORT. I PAID $9000. FOR 2 ROOMS 14 DAYS FOR MY LITTLE FAMILY. WORST STAFF AT THE FRONT DESK, LOTS OF LOCALS WERE CUTTING IN FRONT OF US DURING CHECK IN WAS TOLD IS $200 IF YOU LOOSE YOUR BRACELET $3 IF YOU LOOSE YOUR ROOM KEY CART. WAS GIVEN 42111 AND 42115 EVEN THOUGH I REQUESTED A CONNECTING ROOMS THEY DIDN'T CARE IF MY KIDS WERE ALL MINORS. SHE CIRCLE OUR ROOM IN A MAP AND THAT'S IT. NO TIME FOR HER TO ANSWER MY QUESTIONS. KEY DIDN'T WORK THROUGH OUT THE STAY RUINED OUR VACATION WHEN YOU HAD TO KEEP WALKING UP TO THE LOBBY AND IT'S ON A MOUNTAIN WITH MULTIPLE STAIRWAYS UP AND DOWN HILL. 11 RESTAURANT IS A LIE. WANTED TO BOOK ITALIAN AND WAS TOLD DURING THE 2 WEEKS IT DIDN'T OPEN. THERE ARE ONLY 3 RESTAURANT OPEN EACH WEEK. IT'S POSSIBLE THEY WERE LYING TO US AS I MENTION SERVICE CLIENT WAS A NIGHTMARE. I BURST INTO TEARS THE NEXT MORNING WHEN WAITING FOR THE SHUTTLE EACH TIME IT SHOWS UP WAS ALMOST FULL AND LOCALS DOESN'T CARE IF YOU WERE THERE AHEAD OF THEM WAITING THEY CUT IN FRONT OF YOU. VERY MISLEADING THE ALL INCLUSIVE WITH THEIR BUFFET IS OPEN FRIDAY TO SUNDAY AND IT CLOSED SO YOU NEED TO TAKE A SHUTTLE TO ANOTHER RESORT 7 MINUTES RIDE TO CASABLANCA BUFFET IS LOCATED AT THE TROPICAL RESORT AGAIN SHUTTLE FROM HELL YOU HAVE TO WAIT ON FOR BREAKFAST LUNCH AND DINNER FROM MONDAY TO THURSDAY. THEIR BUFFET IS SO MUCH BETTER THAN THE PEARL BUFFET AT THE CONFRESSI. BEST SHOWS IN THE EVENING AGAIN YOU HAVE TO TAKE THE SHUTTLE TO THE COLLESIUM 7 MINUTES BUS RIDE FROM HELL. I HAVE TO SAY AFTER THE SHOW IS THE WORST AS ONLY 1 SHUTTLE AND WE FEARED FOR OUR LIFE AS LOCALS ARE DRUNK AND PUSHED IN FRONT OF YOU TO GET IN THE SHUTTLE. WE LITERALLY WAITED 45 MINUTES TO GET IN THE SHUTTLE SOMETIMES AT MIDNIGHT WITH LITTLE ONES. BECAUSE THEY HAVE 1 SHUTTLE RUNNING AND OVER 700 PEOPLE WAITING IT WAS A NIGHTMARE AND REAL DANGER. THEIR SCAM IS TRYING TO SELL YOU MEMBERSHIP STARTED AT $33000 TO $20000 TO $12000 TO $5000 AND WHEN WE GOT UP HE TRIED TO OFFERED IT TO US AT $1000. I TOLD HIM NO THANK YOU! NO CONTRACT THEY ASKED WHAT'S YOUR CREDIT LIMIT BEFORE THEY EVEN TELL YOU THEIR PRICE. IS A SCAM DO NOT BUY. I DO NOT RECOMMEND THIS RESORT FROM HELL. THE STAFF ARE VERY RUDE WITH NO MANNERS. YOU NEED TO LISTENED TO THE NEGATIVE REVIEWS ON THIS RESORT ARE ALL TRUE. DO NOT GO [Details]

It was great.. they could update rooms to make sure air conditioner is ok and no bugs coming in. For what you pay not bad. Food great. Clean around pool. My 2nd time there and I would go again. [Details]

Issues on issues for my boyfriend and I.

Food was impossible to get unless you had a reservation for any of the restaurants besides the buffet(which also had specific hours), IN ORDER to make a reservation for dinner etc. you needed to be there between the hours of 9-11 and 3-5 something along those lines, so if you like to eat regularly or on your own schedule I don't recommend. Two bottles of water were provided daily, which is not as much as one would think it is especially two people who drink 10-15 bottles per day. COULD NOT STAY HYDRATED. In my opinion the alcoholic drinks also no bueno, WAY too over poured and very hard to enjoy. best part #1 was when we ran into a family emergency back home our second night there(OUT OF 8) and needed to to get back to Canada, WELL its only possible to arrange between the hours of 9-5 or whenever your rep is available, not a huge deal but deal breaker. BEST PART #2 In total we were there for 3 days (AGAIN OUT OF 8) and were not able to receive a refund on the rest of the days (OR THE LOCK WE HAD TO PAY FOR, FOR OUR SAFE) we were not able to be there. We also had to sign a waiver as to why we were leaving early. The staff on the other hand was absolutely amazing and very polite, although, I would avoid everyone on a VIP golf cart as all they want to do is take you on your "welcoming tour" and try to sell you a time share, we honestly missed our tour because we were sleeping (neighbours woke us at 4 a.m COULD HEAR EVERYTHING AND I MEAN EVERYTHING..... THROUGH THE WALLS.) and were hassled anytime we were spotted so someone could bring us on this tour. no, we did not go on our tour I simply Smiled and told them we had already received it. I suggest the same to anyone who Visits this place, if you don't want to be hassled ON VACATION.

Oh, and did I mention no refund?

If you want a relaxing vacation, where you can stay hydrated, enjoy your alcoholic beverages and not be hassled on a regular basis for your tour I would just avoid.

**** LOTS OF WALKING HILLY AREAS AND STAIRS WOULD DEFINITELY NOT RECOMMEND FOR ANYONE WITH MOBILITY ISSUES*** [Details]

Overall, our stay was good. There are some obvious maintenance issues that should be addressed, ie lack of water pressure.
We cannot say enough good about the staff. Our bell boy, Leo was very helpful. Johnson who books excursions (located by the beach) was amazing. Our cleaning lady Julia, the people on the front desk, the staff in the restaurants are all exceptional. [Details]

This resort is a big resort. With lots of hills and stairs to walk. There is no wheel chair access.
So be prepared for lots of walking [Details]

Beaucoup trop grand comme site. C'est tellement perdant!! Les spectacles sont loins mais super beaux! Il y a beaucoup de piscines partout c'est fou! Nous avons passé du temps dans le coin VIP sans y avoir droit mais WOW!! La plage est très ordinaire. Ce n'est pas Cuba!! Il y a plusieurs buffets et la nourriture y est excellente. Aussi dans les restaurants à la carte. Nous avons très bien mangé. Le personnel est accueillant! «John Wayne», celui qui attire les gens pour aller en randonnée à cheval était vraiment sympathique! Merci pour la soirée au Baseball! Très apprécié! Franchement, c'est un super beau site mais vraiment trop grand. Il fallait marcher tellement longtemps et de s'y retrouver était un vrai casse-tête chaque jour. [Details]

The resort was gorgeous and the pools were nice and clean but the joining room walls are very thin and our neighbors were very loud so we had to complain to the front desk twice [Details]

The people are amazing the food is amazing all the pools are amazing the beaches are amazing everything is amazing. This was my first resort and I definitely will be going back. There is a good amount of walking around the resort but I did come back with a bit of weight gone! I would definitely recommend this place! [Details]

Gazoline golf cart travelling too fast around resort, lots of fumes, sewage smell around Hotel , beach not that great ..... 4 out of 6 people got sick during our stay of one week .....2 very sick [Details]

Stayed at confresi for a week with my boyfriend. Hotel was nice minus all the golf carts, motorcycles, and cars driving around the resort grounds. Food was okay, we both got sick the last day and everyone we talked to afterwards got sick for a couple of days as well. Beach isn't very nice if you like to walk on it (very short Beach) the resort also has a poo like aroma when you walk along the grounds. Beautiful scenery though and room was clean. Wouldn't go back. When reading this take into account we're in our early twenties so we don't have high standards. The price was cheap so we went. Wouldn't pay more than 900 to go here though [Details]

The hotel was beautiful and the people where friendly and helpful at all times . [Details]

The Cofresi Resort was nice enough in itself; the grounds were nice and clean, the staff was mostly nice, and the rooms were alright (maybe not 4 star, but still nice). That being said, you get what you paid for and we got a great deal. We did however, have a bit of a cockroach situation, but in the bathroom only.
However, after getting comfortable with the food (you always hear stories and are afraid), I decided to get adventurous and try the seafood. BIG MISTAKE! The end of my trip was spent in a Hospital on IV and medications for over 24 hours. I was so ill that I was afraid I wouldn't be able to fly home.
I was not the only person either, as there was at least one more person with me at the hotel clinic, with the same symptoms.
I wish I had better things to say about this trip as it was my first all-inclusive vacation ever. But unfortunately, that is not the case. [Details]

Don't waste your money & time!
All information on the resort, including images, pertain to the "vip" shareholders sections of the resort that there is virtually no access to for people who purchase regular all-inclusive packages. Overall, the service is worse than anywhere we have traveled to and the accommodations are 3 stars, at best (run down, old, broken showers, etc). The beach is non-existent. [Details]

We went with two other couples. We were in building 302. It is centrally located in the resort.
Price was good. Sunday beach party was awesome. Staff was very friendly and helpful. Few things were wrong with the room but as soon as we complained, they took care of the issues. Two things that we found bad With this resort are, smell from the nearby sewage and too many stairs.
I know they can't do anything about the stairs since this Resort is built on mountain, but I am sure they can control the sewage issue. Overall I am very pleased with this resort. [Details]

I went to Cofresi Palm Beach and Spa resort with my Wife and another couple. We were pleasantly surprised with the quality of the room. We had a ground floor in building 40. It was large, had a great bathroom that was open to the whole room. The food was good at the resort, I really liked the Mexican A LA Cart. My one complaint is that the resort is split with time shares, the time share holders get substantially better options for food and drink, and are treated a little better. As well the first day there they hit you with a time share sales pitch. This wastes time from your vacation and we found the person pushy. Other than that for the price you can't beat the value. [Details]

Cofresi Palm Beach Resort [Details]

Rooms are good. We had the junior suit. Services are OK as long as you tip them. The beaches are unclean. I didn't like the idea of VIP members. They will try to sell you the membership during all your stay. Golf Cars and hotel shuttle are running everywhere with very bad driving habits which make it completely unsafe for the kids. It became very crowded on the weekend and there were no food on the buffet. [Details]

Overall nice place
But the sewer smell in front of building 30121 is terrible! Smell came in our room at night! Could of had better explanations where to find things! The time share people very aggressive for the first 2 days after that left alone Buffet on the Tropical side much better! [Details]