Sol Varadero Beach

4.22 based on 9 reviews

#21 of 65 hotels The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews. in Varadero

Rated 4 stars

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Small but nice

Michelle, Greenfield Park, QC

2020-03-06

This resort was brand new and quite small compared to others beside it, but it was absolutely great! The employees were always so nice and helpful, the beach wasn't super packed with people and there weren't lineups everywhere for the buffet and the bar. The only drawback is that there were A LOT of Russians compared to Canadians, and they made the experience a little less enjoyable. They yelled and partied until about 5am and you could hear them clearly from your room. They left 2 days after we arrived and the ambiance was a lot more enjoyable and friendly. Would definitely recommend, and will most likely revisit. [Details]

Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants

The strong points

Cleanliness, food, not crowded

The weak points

Yelling until dawn

Certified

Hotel reply, PR/Marketing, on 2020-03-13

Dear Michelle: Thank you for your comment in Monarc and for choosing our hotel as your holidays destination. we are glad to know you could enjoy so much your time with us and that our hotel and installations could fulfill your expectations. We are sorry for any trouble you may have found during your time with us. Once more thank you for your good comments about our service. We hope you do comeback to our hotel. Best regards from Sol Varadero Beach

Good 4*, very nasty manager

Elena Manciu, Laval, QC

2020-02-13

Plane was delayed 4 hrs. We (4ppl) decided to stay at the hotel instead at the airport and take a taxi later. We had bracelets until 12 am, but Mr. Bighead Sponge Bob, kind of frustrated manager, made a circus (he demanded the participation of security) that we were not "supposed" to be there. We lost 1/2 hr until his own staff at the reception explained the situation. No apologies made, we shall escalate this. [Details]

Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants

The strong points

Room, service, amazing bartenders, especially at the pool, clean, superb beach

The weak points

Customer service Bob the sponge weirdo manager.

Certified

Hotel reply, PR/Marketing, on 2020-02-20

Dear Elena Manciu: It is a pleasure for us to communicate with you, thank you for your comment and for choosing our hotel. Thank you so much for the good comments about the general service of the hotel and its installations. Concerning the trouble you encountered with your manager rest assured that the relevant measures have been taken so that this insident will not be repeated. Hope this does not represent an impediment to come back to our hotel on the future.