Varadero

The accommodation has a problem with the air conditioner at night, the air conditioner is very loud and very cold, about 21 degrees. Lunch It's the same every day, no change. Dinner has few choices, few tables for guests. But the service is good everywhere. The swimming pool has no waitresses to serve. You have to walk to order your own drinks. The staff working at breakfast At some point the face doesn't smile. The room cleaning staff is very good. Right on the beach, very good service staff are waiting to serve drinks. This resort it well recommended for friend and family for relax The restaurant at the beach alway close when we want to get dinner there not sure why Over all it good for vacation

Vacances inoubliables excellent service du personnel, salle de flux, artistes et 10 spectacles, attention du personnel du bar de la piscine très attentionné et serviable, vivement recommandé

Overall had a great time at this resort expect the food was not great. Been to Cuba before and never complained about the food!!

My family, parents and mother-in-law had a fantastic time away at this resort! Two of the three parties didn't upgrade to The Level, and we enjoyed our time equally as much. The food in the buffet was typical Cuban food, but did offer a good rotating variety. Because of the time we went, at the beginning of the pandemic, not all a la carte restaurants were operating (they were on a rotating basis). We found the food at the a la cartes to be alright, but the experiences were a nice change from the buffet. The service all around in all areas was fantastic! The employees were almost all personable and helpful. The hotel is in need of minor repairs, but nothing that stopped our enjoyment of it. The pool and beach areas were relatively clean, and there were plenty of chairs for our group of 7 to sit on. I would recommend this resort!

From the moment we arrived we were treated with such class. The resort is beautiful. There was not one spot I didn't find well taken care of. Upon check in, the front desk staff were friendly and helpful. Our room had the most beautiful view of the ocean right before sunset. The bar in the lobby had the best drinks and coffees. The bartenders were always extremely happy and friendly. They always remembered what we were having. (Pedro, Andreas etc.) The restaurants (Japanese, Italian and Cuban) were all fabulous and easy to book for two people. The pools and grounds are well taken care of and maintained. My only complaint was around the pool towels not being available most days to exchange for a clean one. The beach is extremely clean and well taken care of. The ocean water is the most turquoise color and is wonderful for swimming. There are plenty of beach chairs. The free boat rides are fun! There are many chairs in the shade for those not wanting too much sun. You can easily walk on the beach 15 minutes to the small mall to buy snacks or go to the bank. (plaza america) On the last day I found out about going to the top floor of the main building (11th) the most beautiful views. You can pay extra in the evening to have dinner up here. I highly recommend. Spectacular view and lobster dinner. The internet can be purchased by the hour but I enjoyed turning my phone off and soaking in all the food, culture and language. The snack bar is open at all hours and has a good variety. The service is a little slower. The evening shows in the theater were very entertaining and some excellent different talents. I especially loved the acrobatic evening (Wednesday). The gym facilities and spa are very lovely and not very busy. Tennis lessons were amazing. After talking with other tourists on the bus to Varadero this resort is one of the few that provides free drinks in the room fridge. Was a very nice touch. I can't wait to come back to Cuba very soon!

Overall very good. Excellent food. Friendly staff. First room assigned had not been cleaned and had to be changed. Promotion does not mention that eco room is in bungalows a short walk across the street and away from the main building, beach and pool. Room is nice and backs onto a park but adjacent to a club where the band plays loudly outdoors until about 2 am. Might bother some people. Hot water not always available. No wifi in the room but the promotion advises it is only available in the main hotel lobby area.

My partner and I had a great vacation at Melia. Most of the staff were friendly and accommodating. Clemente and Miguel were some of our favourite servers. We found it to be great value for the money paid and enjoyed having a kid-free holiday.

This resort was brand new and quite small compared to others beside it, but it was absolutely great! The employees were always so nice and helpful, the beach wasn't super packed with people and there weren't lineups everywhere for the buffet and the bar. The only drawback is that there were A LOT of Russians compared to Canadians, and they made the experience a little less enjoyable. They yelled and partied until about 5am and you could hear them clearly from your room. They left 2 days after we arrived and the ambiance was a lot more enjoyable and friendly. Would definitely recommend, and will most likely revisit.

It is an older facilities but everything is very nicely maintained. AC was working with no interruptions. Food was great. The amenities were great too. Many swimming pools to play for kids. We have been travelling with 2 and 3 years old kids and it was very convenient and accommodating. Kids club and small aqua park was working regularly and we could pay for babysitting $10 per hour to leave kids with club worker. Shows are everyday. Nice drinks and premium alcohol are included. The hotel beach is amazing. Rooms are cleaned perfectly everyday. We had amazing dinner at the restaurants requiring reservations. Lobster was deliciously cooked. Extra lobster could be served for $25 anywhere in any of the restaurants. The resort was half-empty. It was a great trip with our 2 small kids.

The worst part of our stay was definitely the resort. Our room had no hot water the entire week we were there and no water pressure for two out of the seven days so showering was out of the question. Cuba in the other hand was absolutely amazing. The culture, beaches, sun and people were everything plus then we expected.