Grand Memories Holguin

Grand Memories Holguin
3.943.943.943.943.94
3.94 based on 17 reviews
#10 of 15 hotels The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews. in Holguin
Rated 4.5 stars
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Amazing Vacation

, Porters Lake, NS
2023-01-16
Our first trip to Cuba, it most definitely won't be the last. We stayed at Grand Memories Holguin. I joined the Facebook group and met the amazing Yosbel. The resort is amazing, staff are amazing, lots to eat beach is beautiful. Yosbel is highly recommended he has help us thru our whole vacation from the moment we chatted on What's App he has been amazing anything we need we have. We will most definitely be returning to this resort. Bad wifi which is fine a week without my phone isn't a bad thing, not a lot of drink choices, no waiters at pool or beach im assuming it's short staff but if that's what u are looking for it's not there. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures (Covid-19)
The strong points
Staff wonderful, super clean, big, lots of places to sit, beach amazing, plenty to eat
The weak points
Bad wifi, not a lot of drink choices, no waiters at pool or beach

Excellent Vacation

, Lake Echo, NS
2023-01-16
We were 1st timers in Cuba. This resort is amazingly beautiful. Spectacular. The only thing better than the hotel and grounds is the staff! We arrived late middle of the nite Check in was fast and painless our room was not right but we stayed for the nite and got the right room the next Day Thank you Yosbel, Yosbel is the Community Manager whom I have as in contact with before the trip. I highly recommend getting in contact with him. He bent of backwards to make our trip he best. Including our new room.
The lobby is absolutely breath-taking. Spacious. Open air. Comfortable seating everywhere.
We got to our Suite and it was amazing, It was new, modern, large. Two bathrooms, a beautiful tub and The bed was amazing. The shower was large, lots of pressure and hot water until day 7, but I'm told that's a Cuba thing
We had a beautiful view of the pools and ocean!
Every staff member we had contact with, was friendly, and always accommodating.
We spent many mornings and evenings at the lobby bar enjoying the conversation and drinks with the staff that were working. Anibal ,Marcos, Magui, Luis, Kenia, Jose, Dianelis , Jesus are doing a great job. They are such a great team! (Sorry if I forgot someone) Luis makes the best Expresso Martinis ever.
Front Desk Argelio and Suilen were very helpful
Food- There was LOTS and a decent variety. My only complaint, the lamb at Mondo was amazing We had this one waitress, that we absolutely loved at the morning buffet We always tried to sit in her section. She was always happy and smiling, I'm sorry I didn't get her name but when we return she's getting something special for sure. She was a real sweetheart.
A la cartes. Food here was great We were fortunate enough to try multiple ones as it wasn't busy that week.

Pools- there are SO many big pools. When we were there, a couple of them you could have private to yourself if you chose to. The only bar pool open was the main pool so that's where we planted ourselves when we were not at the beach. The other pools were never full of people. Lots of places to sit , lounge and relax..
Roman where you book your a la cart so sweet
The grounds were SO clean. No litter anywhere.
The beach- the beach was wavy, but alot of fun. There was sea grass not like Mexico but constantly cleaning it up as it washed in Lots of beach chairs. And people bringing them to where u chose to sit.
The resort is not fully opened I believe when it does it's going to be amazing. The Entertainment was ok but we truly enjoyed meeting so many wonderful people.
We look forward to returning in March or April. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures (Covid-19)
The strong points
Staff, cleanliness, comfortable, always something to eat.
The weak points
Shortage of staff, no one serving at beach or pool I'm sure it's a staffing issue like the rest of the world, wifi not good Should sell SIM card packages for this area.

A terrific week!

, Cornwall, ON
2023-01-03
We were 1st timers to this hotel, our 2nd time in Holguin and probably our 20th time in Cuba. This hotel is beautiful. Spectacular. The only thing better than the hotel and grounds is the staff! We were greeted by Marcos with delicious pina coladas while we were waiting to check in. Check in was fast and painless.
The lobby is absolutely breath-taking. Spacious. Open air. Comfortable seating everywhere.
We got to our "standard" room and it was everything but standard! It was new, modern, large. The bed was amazing. The shower was large, lots of pressure and hot water. Anyone who knows Cuba, knows this can be an issue.
We had a beautiful view of the pools and ocean!
Every staff member we had contact with, was friendly, and always accommodating.
We spent many mornings and evenings at the lobby bar enjoying the conversation and drinks with the staff that were working. Anibal ,Marcos, Magui, Luis, Kenia, Jose, Dianelis , Jesus are doing a great job. They are such a great team! (Sorry if I forgot someone)
Food- it was probably some if the better food we've had in Cuba. There was LOTS and a decent variety. My only complaint, the put olives in very random things. And I hate olives. We had this one waitress, that we absolutely adored. We always tried to sit in her section. Yenisel was always happy and smiling, and never let my glass empty haha!
She was a real sweetheart.
A la cartes. Food here was amazing. We were fortunate enough to try multiple ones as it wasn't busy that week. Hector, is doing an amazing job with the staff there. They all know how to hustle and smile doing it!
Pools- there are SO many big pools. When we were there, a couple of the pools weren't being used as they were green. Pool staff were working on cleaning them. The other pools were never full of people. So even though a couple pools were green, there was lots of swimming space for everyone. Lots of places to sit , lounge and relax..
The grounds were SO clean. No litter anywhere.
The beach- the beach was wavy, but alot of fun. There was seaweed in some areas, and would wash up, but again, it was always being cleaned. Lots of beach chairs.
We look forward to returning [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures (Covid-19)
The strong points
Staff!! Views Room Grounds Elevator
The weak points
Olives in the food lol Entertainment. The nightly entertainment is held inside, so it felt very stuffy..this is also where the disco at night was. It would be great to have it in a more open space Long enough ride from airport. 2hrs approx

Great Hotel

, North Bay, ON
2023-01-03
The hotel was really nice and beautiful, it was laid out with the adult side main side and family side all separate. All pools amazing although the adult one was closed during our stay. The el Carter were very good. The buffet was also good however because many of the locals attended and took huge quantities of food and removed it in bags leaving many items lacking. This made the buffet not enjoyable. They tried to combat this and made everyone leave all bags at the door which helped a lot, but after two days they allowed bags again and it started all over. We had a lot of shortages no red wine, no mix except peach juice, and very limited liquors which was disappointing. Booking el Cartes they said attend at 9am which we did for 3 days and only told all booked up, even being third in line. By fourth day we showed up at 830 and found out they started booking early. Finally they opened a second el carte which helped getting them for the remaining four days. They staff were very nice and polite and the beach was awesome as was the weather. It has just changed ownership and I hope the new management which make the adjustments. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures (Covid-19)
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