Gran Muthu Almirante Beach Resort

Gran Muthu Almirante Beach Resort
4.004.004.004.004.00
4.00 based on 3 reviews
#10 of 14 hotels The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews. in Holguin
Rated 5 stars
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Beautiful but ...

, Gatineau, QC
2021-11-20
Arrived Nov 18, well over an hour for check in. We were brought to the wrong room category. Only found out around 9pm since our room keys were not working. Reception had supposedly fixed the keys knowing we had been assigned a wrong room. Went back up, keys still not working. Went back to reception to be then met up with management to be told we had to pack everything up and change rooms. Our documents stated the room number we had been given in the first place. We were assigned a new room but this time with 1 bed. Our reservation was for 2 beds. Once again sent to another room with 2 beds. Beautiful room but shower was not working, had someone come by and fix it quite quickly. I have been asking for diet cola since day 1, after 6 visits to reception and guest services, still nothing on Nov 20, 2021. Requests are slow to be dealt with. Food in buffet is ok, very limited in choices. If you see something you may want, take it while it's available. Once the tray is gone, there is no more. Best drinks are at the lobby bar. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures (Covid-19)
The strong points
Room, housekeeping, service at lobby bar and drinks. Beach
The weak points
Food limited but ok. Reception and guest services when you have requests.

Almirante in holguin

, Scarborough, ON
2021-11-17
Overall experience is above average, the staff was very courteous and professional.
The property layout is nice and spacious for these times.
The pool facilities exceeded 5 star
There are always room for improvement so it's will be ongoing work to maintain such standards [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures (Covid-19)
The strong points
Very clean Staff very professional Large and spacious Excellent pools and facilities Nice location In general it's all above average
The weak points
Food can be to a better standard and quality, Bacon too oily and burnt Beef too tough more hot peppers soft boiled eggs Bread can be more soft More information to facility these times Air conditioning system very difficult to adjust
Sanitary measures (Covid-19)
Clean and posh
Certified

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