Havana

Music was too loud and until too late. Guest on the lower floors could not sleep till 11.300 pm.

I stayed here for only one night prior to a catamaran trip with G Adventures out of Cienfuegos. This hotel was perfectly well situated to get a taste of the beauty of Old Havana. The music, the terraces, the cobblestone streets, the street life. The room was spacious and comfortable. The bathroom had plenty of hot water. The breakfast was just OK. The hotel staff allowed us (for a small charge) to keep our luggage there while we visited the city after our check out time.

We stayed in the 'modern' section but spent most of our time in the 'colonial' section as it was more inviting and keeping with the ambiance of Havana. Would loved to have seen rooms in the colonial section. Overall our stay was very enjoyable.

Me and family we spent some good days in havana city. This hotel is very good. I hightly recomend it

Overall the experience was good. The hotel is clean and efforts are being made to keep repairs up to date. When notified of issues, the staff were willing to come in and make repairs as needed. We had breakfast included and I almost wish I had asked for lunch as well - the meals were served to order and the service was good. My two main complaints are about the rooster next door (who would wake us up every hour from 3 am until 7 am) and the staff on duty during the night. A few things to note - water is very difficult to get your hands on. The night staff is unwilling to sell it and it isn't provided in the rooms or included with meals. The location is a bit removed from stores and restaurants so you should consider buying extra water on your travels and stocking the in room fridge for emergencies. Security was also quite good. Staff were quick to speak to non-guests on site and the safe key was actually able to lock a huge closet so all of your personal belongings could be locked up easily at no extra cost. Finally, internet service is a bit dicey. You can buy a 30 minute access card for 3 CUC but it will take 30 minutes to login to any account. We walked into Miramar and purchased wifi access at one of the all inclusive resort hotels and found it was much faster at a comparable price.

We found this hotel to be first rate and exceeded our expectations. It is located in the newer part of Havana and is approximately 10 minutes by car/bus into Old Havana or approximately two hours if you walk. The hotel offers a free shuttle service to and from Old Havana on a fairly regular basis. The buffet breakfast which is included in the price offered a wide selection of choices. It was plentiful and tasty. We also ate in the La Piazza and Agua's Grill Bar. The meals were a little pricey but in line with other 5 star properties. We didn't get to use the beautiful pool because it was windy and cooler on the days that we were there. The hotel is right beside the water and at times we could feel the spray from the ocean. We were on the 8th floor and had a Junior Suite which was a corner unit and we had two views of the area. The staff were friendly and helpful. I would certainly recommend this hotel to anyone who doesn't mind being a few miles away from the hustle and bustle of Old Havana.

Utensils, pots, and pans are not clean at the start of the stay. Asked for a shower cap and was told that the cleaning staff will bring it up to your room. Only to find out 1 or 2 days later that the item is not available. Toilette paper is only available in your room, but, not available in any washroom within the hotel complex. We like to use the balcony in our room, but, it is dirty. Asked the front desk for cleaning and the answer was "yes, we will tell the cleaning staff", yet, the next day things are still not cleaned. Got charged 1.5 CUC (CS2.00) for a slice of cheddar cheese on a hamburger. The hamburger initial cost was 3.5CUC, but, end up costing more. It seems that you as a customer MUST ALWAYS ask if there is a charge for every condiments you ask for. There is no mention of additional cost for condiments (cheese, butter, etc.) on the menu. Paid (5.00 CUC for an hour) internet access is available thru hotel computers. However, internet access from your cell phone is restrained/controlled by intervals, by Cuban government?, e.g. it's available for a few minutes then off for a few hours, don't know how long, then it's back on for a few minutes.

Overall a very nice hotel. However when we checked out, they greatly overcharged us for the minibar. Their records were terribly inaccurate. As well, we couldn't go into the pool area after dark for some reason. The lighting was fine and there were various seating areas that would have been lovely to relax in, with a drink and a book.