Utensils, pots, and pans are not clean at the start of the stay. Asked for a shower cap and was told that the cleaning staff will bring it up to your room. Only to find out 1 or 2 days later that the item is not available. Toilette paper is only available in your room, but, not available in any washroom within the hotel complex. We like to use the balcony in our room, but, it is dirty. Asked the front desk for cleaning and the answer was "yes, we will tell the cleaning staff", yet, the next day things are still not cleaned. Got charged 1.5 CUC (CS2.00) for a slice of cheddar cheese on a hamburger. The hamburger initial cost was 3.5CUC, but, end up costing more. It seems that you as a customer MUST ALWAYS ask if there is a charge for every condiments you ask for. There is no mention of additional cost for condiments (cheese, butter, etc.) on the menu. Paid (5.00 CUC for an hour) internet access is available thru hotel computers. However, internet access from your cell phone is restrained/controlled by intervals, by Cuban government?, e.g. it's available for a few minutes then off for a few hours, don't know how long, then it's back on for a few minutes.