Iberostar Selection Ensenachos

Special thanks to Ana and Armando in customer service for providing helpful information and bookings for a la carte restaurants.
negative thing to point out is that at night some alleys between buildings were very dark and we noticed that lights are not replaced promptly.
In general, we believe, that this resort is we would highly recommend it. [Details]

We had a great time at this hotel. Some things seem to be hit and miss between visitors but we were lucky with our stay. Grounds and rooms could use a bit of updating but the staff were friendly, the food and drinks were plentiful and the beaches were amazing. The resort was very quiet when we arrived and none of the kids club activities were available however my 6 year old made friends easily with other travelers and played in the kids pool. The plus side was there were always chairs at the beach or by the pool, no need to get up early to save them. It was hard to know what was going on all the time with the entertainment as some nights there was a kids show and other nights there weren't with no real warning. The room was large with a walk in closet, large bathroom with shower and separate tub, balcony and two double beds. The beds were pretty stiff and not very comfortable and the drawers were falling out of the dresser but it was fine as we spent most of the day out of the room anyways. The Ensenachos beach was probably one of the nicest beaches in the Caribbean, soft white sand, clear water, fish and starfish along the beach, it was truly paradise. I would definitely return to the hotel again. [Details]

The resort is getting dated, but we could see that they are trying to maintain as well as they can. Very friendly staff all around.
The food is good always plenty to choose from at the buffet. The à la carte were only so so.
The beaches are the most beautiful ones around. [Details]

Arriving at resort, it seems older and needed some updates. The room was clean, but the mattress was really bad. Customer service was touch and go. If you asked for change at the lobby they did not have any. They suggested we asked waiters. The 24 hour food bar was lacking. All they had was grilled cheese with ham. And for my daughter who has celiac lettuce and cheese on the side. No salt in shakers. The food was not good. Very plain food. Not much variety in desserts. If you ask for an alcoholic drink sometimes they had piñata colada and sometimes not. Walking back to our rooms the road had poor lighting. Arriving at our area at night all the lights were not on making if scary to walk alone. Diarrhea was bad. My son went to the gift shop to buy pepto. They don't sell it we had to see the doctor. My son went first and the refuse to give him anything. Stating he had nothing but intervenious. I went later on my own and he gave me amodium to take. Why would he refuse to give my son Imodium is puzzling. Cleaning ladies were friendly in bathrooms handing out soap and giving flowers but no toilet paper supplied daily. Reserving dinners at ala carta restaurant. It looked very night but the food was not good. They showed on their menu certain desserts but only had fruit and a cake. Fruit was bad no taste In pineapples and melon was all white. When leaving the restaurant saw three cockroaches under the table. Glad to be home. Beaches were beautiful [Details]

It is our second time back to this resort, but nothing compares to it. We fell in love with the place and people from the first time, our second stay just reinforced that . If you are looking for the "bling" this is not the place for you , but if you want to disconnect from everything and enjoy the white sand and turquoise water this is the place . Everything is clean, the resort's grounds well maintained . The staff is very friendly, well trained and always at your disposal. [Details]

A friend suggested the Iberostar Ensenachos Hotel and he was completely right because we had unforgettable moments. The beauty of the beach is unbelievable, we spent most of the day swimming and snorkeling. The workers are courteous and friendly, specially Ana and Javier from Costumer Service. The maid Anita did a nice job decorating with the towels and keeping the room cleaned. [Details]

We had a wonderful time there, it's our second time back and it was a dream.
The resort clean, well maintained, lush vegetation.
The buffet was good, food fresh, well made.
The staff really friendly, professional and always there.
Our waiters were sensational, we have to thank Javier and his team for making us feel welcome and special!
Now....the beach... One word: pristine.
We recharged our batteries for an other year.
Be back next year! [Details]

The resort is only at their 10% of capacity which is a shame but i am honestly glad since we got to spend time making friends with the staff. It would have been nce if they could have spent more time with us. It's really toooo bad that the Cuba's economy is suffering.
Cubans are wonderful people and it is about timw the unite states stopped the meddling with sanctions.
However I enjoyed nice chat whit Ana and Javier from the Customer Service and thanks to Geysi for offering me the Colonial special dinner, she also had patience to listent to me and explain me how things are working at the hotel.
Hopelfully next time this resort can be at their highest capacity and things get better here in Cuba. [Details]

One of the best hotels in Cuba...I traveling with my partner and I have to say that this is beautiful. Incredibles beaches, staff all friendly that make you feel like home.
I would like to highlight Geysi's job also her employees at the Public Relatiosn Department, always ready to hel and solve all your issues.
I sill have mre days here but since now I would like to recommended this resort for sure.
By the way, I'm ready for the dinner show next Wednesday in the mail lobby!!!!! [Details]

Our visit was very enjoyable. Resort layout is spectacular and gardens beautifully kept. Many repeat guests which tells you a lot about the resort. [Details]

We really enjoyed our stay at the Iberostar resort. The hotel was beautiful and well kept although it was starting to show its age.
The people who work there are wonderful and very friendly. They try to make do with whatever little they have. [Details]

It is our first visit to Cayo St-Maria and we really enjoyed our vacation. We've already visited a few hotels in Cayo Coco though this is our favorite, we will definitely return. The food was good, had fish, seafood and delightful lamb. I was happy to see no more plastic cups &straws, we brought our own termos bottles also reusable straws. Honestly it helps a lot, we see no more plastic throw everywhere. The cocktails are fair enough. The beach is absolutely splendid. We went twice to Playa Pilar (one of the most beautiful beachs in Cuba) and the Ensenachos beach is quite similar to Pillar. The staff is very nice and respectful, we liked the entertainment team, thank you Odalis for the positive energy you shared we us to make our stay even more enjoyable. [Details]

Gorgeous beach. Staff was incredible. Our favourite waiter was Osneil!!
Osneil went out of his way everyday and so friendly. Cleaning staff very friendly. [Details]

Easily one of the most beautiful beaches in Cuba
Staff were friendly and hard working
Food was delicious and plenty of choices [Details]

from arrival to departure we had an amazing time with all the great staff. Geysi in customer relation ensure out trip was again. Damarys, Guerra, Adonis, Eduardo, Camilo, Danay and Salvador, Adolfo and Yuri on the beach. The life guards Pablo and Joel. special thanks to these teams for making another great vacation. Our room was very clean every day thanks to Yoeidis. Reception again was excellent at all times. thanks to all the teams at Iberostar lead by Sr. Franklin and his team . food was good at all locations we ate at.
My biggest disappointment is that our carrier would have taken us back today buy due to the Covis 19 all trips have been cancelled. I must say that our Ontario carrier has been amazing during this time with us in cancelling and bringing non client back home at no cost even if the were not originally book with them. We will continue to travel with them again when the Virus has been eliminated. Thanks to our Ontario carrier and Thanks Iberostar Ensenachos for excellent service. [Details]

Well, this is our favorite hotel in Cuba. Best beaches, best site. It is our third visit here. First observation, the hotel needs a facelift. The otherwise nice and spacious room smelled mold. The facade of the hotel on the back needs repainting. The public toilets are in bad shape. Either no soap or no toilet paper. Some urinals out of service.
The food is good for Cuba. No potatoes, the side dishes are not very good. Undercooked eggplant, pumpkin, banana chips. A great thing, lots of guava, our favorite dessert. Fried bananas with caramel too. Bread is very good and there is a variety of cheese, rare for Cuba. We ate and it was fresh and tasty. On day 4 there was no white wine. Only rosé. On day 5, no rose, only sparkling wine. On day 6 the rosé reappeared. My wife drinks only white wine, so it was a problem. From people on the plane we found out that other hotels at Cayo Santa Maria didn't have white wine too. Friends of ours came back from Varadero and there was no red wine there. So it is probably bad management.
There is no more lobster in the Mediterranean restaurant. We went to the Colonial, where you pay and it is the only place where you can eat lobster now. Two years ago we paid 15 pesos per person. We were told it was 25 now. We went anyway. There were three out of 6 main courses and one out of five cold entrees not available. We ate the lobster, so it was fine. At the end we had to pay 37 pesos per person because they supposedly have increased the price. For a hotel pretending for 4 1/2 stars this is not acceptable. And we paid more for our trip than the last two times.
Changing of the beach towels was a problem too. Around the swimming pool there were no towels in the afternoon. We had to go to the lobby to change them.
The last day we reserved a courtesy room to take a shower after the beach. They gave us a key to an occupied room. Thank God the people were not there. We went back to the lobby and it turned out the key was for the wrong building.
So the hotel is still good, but the decline is remarkable. Is it because they have build too many hotels in the region and now the management is getting out of hand? The hotel is probably 3 1/2 stars presently. Having said that, we still had a great time, the staff is very friendly too. It is Cuba, OK, but isn't Iberostar a Spanish company? [Details]

Overall pleasant experience however hotel could use an update and attention to details. [Details]

We have been to this resort several times and have always loved it. We have outgrown the kids park now but our main reason for saying this will be our last time here was a foul smell in one of our two rooms that was likely mold in the A/C (they described it as humidity in the A/C vent to us). They just sprayed some chemical and left it at that. There are many great aspects to this resort - the two beaches, the food, the staff, the large winding pool are all great and the internet has been upgraded and is usable throughout the resort but I do think the buildings are showing their age and they need to invest in repairs. My other annoyance (which is more about the guests than the hotel) is the reserving of beach chairs with no intention of using them for hours if at all. all chairs are reserved with guest towels early in the am though most chairs remain empty all day. This is a new thing here, it was never like this in the past (other guests said they same). It's something the hotel should consider intervening and managing better though. [Details]

iberostar selection ensenachos. Great place, very Grandiose ! Loved the place, the people, the pools and the beaches. Did not feel comfortable with people opening my safe when I was not in the room. Multiple times. I spoke with other guests and we shared similar and many stories. [Details]

It was our third time at Ensenachos and once again we were not disappointed. Starting from the reception, through the restaurant, rooms, or entertainment, the staff was very friendly, pleasant to deal with and no delays in requests. We are not very picky eaters, but there was always a selection of different kind of meats, fish, pasta, salads, smoothies and pastries. Beaches in Cuba are unbeatable, including both beaches Megano and Ensenachos there. We also enjoyed massages at the hotel spa. We are looking forward to January 2021 at Iberostar Ensenachos! [Details]

C'était ma troisième fois à Cuba et de loin ma préférée. L'hôtel Iberostar est très grand, propre et moderne. Ambiance calme et familiale. Ne pas s'attendre à une ambiance de "party", peu d'animation. Le service du personnel était impeccable. Ils étaient TRÈS chaleureux et serviables. Connaissant Cuba, mes attentes étaient peu élevées concernant la nourriture. WOW, j'ai été agréablement surprise. Nourriture variée et très bonne. Le buffet est très spacieux, aucune attente en ligne. Le seul bémol serait le manque d'espace à l'ombre à la plage. Il y avait seulement deux espaces à l'ombre et évidemment ils étaient toujours occupés. Je suis sensible au soleil et j'ai dû écourter mon temps passé à la plage à cause de cela. En somme, très beau séjour. J'y retournerais demain !!! [Details]

We liked almost everything except darkness in most area. Very few lights, which makes hard to enjoy evening hours. Other than that , no complaints. Food was well- done. We liked very much friendliness of stuff. Show every evening was also well- organized. But most impression we had from the ocean. That was the best water and beach we ever seen and we been in at least in few other tropic countries to compare. Common area was clean. Surprisingly no insects so we slept with opened window and balcony.
Thank You so much!! [Details]

Wonderful time service could have been better though. [Details]

This resort is one of the nicest ones in Cuba and we have been in Cuba over 20 times. From the food to the beach we were pleasantly surprised.
We stayed at the spa side, as it was newly renovated and for adults only. Initially we were put on the wrong side of the resort, not the spa section and It took the reception the whole day to put us in the spa section, but we did not let that bother us.
The buffet food was very good. The only negative would be espresso that was not good.
The food at the Mediterranean restaurant was also very good. [Details]

We had the good fortune of an oceanfront room and the view was spectacular and relaxing. I thank Iberostar for providing such a beautiful suite to us. The huge suite had a kitchenette, powder room, dining and living room, large bedroom, full bathroom and a large and very private terrace with a full-size jacuuzzi that we spent hours in. The jacuzzi even had a cool light show in the evening. [Details]

We arrived after dark, so it was hard to get an immediate feel for the resort overall, but first impressions of the lobby and buffet restaurant are very positive. While the buildings are indeed nice, they are largely hidden by the surprisingly mature vegetation.
Typically, we do not spend a great deal of time at the pool, as we would rather be at the beach, but the main pool (there are several smaller pools) is very nice and has a swim-up bar; in addition, the restaurant that serves lunch is located near the main pool as well. It became a great place to spend the afternoon...have some lunch, take a swim, have a drink.
Overall, I cannot imagine that there is another resort in Cuba that can match everything that this resort offers. [Details]

This was our 2nd stay at this resort, the fist was just after hurricane Irma hit in the fall of 2017. Clearly, they have done extensive and caring work to the vegetation and grounds. The site is beautiful and well cured. Flowers abound and smell really good.Food. Well, if you manage your expectations, then life is great. You will not go hungry, but may face some issues. We saw the following: yogurt not available for several days, some fruit (papayas) not always there, even pepper not available at omelette stations for a few days. Internet: wow! Major improvement from Feb. 2018. While downloading my daily paper in 2018 was a 5 minute thing, Feb. 2019 was a mere 30-seconds deal. Not far from the 8-10 seconds at home. At 1 CUC per hour, internet access is comfortable.Overall, a very nice stay and we would return. [Details]

This was our 2nd stay at this resort, the first was just after hurricane Irma hit in the fall off 2017. Cleary, they have done extensive and caring work to the vegetation and grounds. The site is is beutiful and well cured. Flowers abound and smell really good. Food, well if you manage your expectations then life is great. You will not hungry, but many face some issues. [Details]

Megano and Ensenachos beaches are beautifull but you have to get up early to get a chair. We opted to go later in the day and usually found empty chairs. I would like to say thaks to their customer service department, their help me with some needs that we had regarding dinner reservations. [Details]

It was totally disgusting from the start of our stay til we left....it is more a 1 star. The food was terrible, even cockroaches crawling on the buns and bread, lettuce, tomatoes etc were never there. We got one beach towel the whole week. The bank was never open. The employees are VERY unhappy. No music by the pool at all. Local talent for a couple of hours at night. The resort smelt like crap everywhere. 11 of us there and all disappointed. We have traveled all over and our first negative experience....will never return to Cuba. [Details]