Paradisus Los Cayos

4.25 based on 44 reviews

#8 of 24 hotels The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews. in Cayo Santa Maria

Rated 4.5 stars

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Fabulous Vacations

Harout, Montréal, QC

2022-08-08

The hotel was very clean and the staff was super nice and helpful especially the Bell Boy Lazaro! We really envoyed our stay and would definitely recommand this hotel. If you want a more private experience then I definitely recommand the upgrade. [Details]

Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants
Sanitary measures (Covid-19)

The strong points

Very clean and the decor is beautiful.

The weak points

The pools could be more taken care off

Sanitary measures (Covid-19)

Yes, the staff members were respecting the sanitary measures.

Certified

Voyage au Paradisus

Richard Labossiere, St Constant, QC

2022-05-31

Bel hôtel.
Toutefois trop gros à mon goût.
Malgré tout le voyage fût très agréable. [Details]

Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants
Sanitary measures (Covid-19)

The strong points

Le service offert par tout le personnel.

The weak points

Le service WIFI qui laisse grandement à désirer. Le manque d'approvisionnement des denrées de base affecte la variété des plats offerts.

Certified

A real paradise!

Maria De Fatima Lima Brandao, Ottawa, ON

2022-04-10

It's was a wonderful time with family and we made new friends. The best sand beaches ever. Perfectly appointed hotel in all aspects. Las Terrassas, a small mall at walking distance or by golf cart, offers from a complete spa, bowling, restaurants and cuban products, plus another beach to enjoy. Food was very good with lots of variety. I love the fruits, the fresh made juices and the impeccable service. A visit to the Delphinarium with a lobster meal is quite good. My best regards to Alvaro, Julio, Freddy and the musicians from Guajiro to Alejandro in a great orchestra. The dancers are all very good too! Don't miss the massages. Price was very good! [Details]

Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants
Sanitary measures (Covid-19)

The strong points

Beaches with free catamarans, kayaks etc; staff, accomodations, food and shows

The weak points

The flight back to Ottawa was by Cancun, which was too long

Certified

Great week!

David, Toronto, ON

2022-03-20

We had a fantastic week at Paradisus Los Cayos. The hotel was still quite empty and we were upgraded to a bigger room. Service was excellent, beach is beautiful, hotel grounds are lovely. [Details]

Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants
Sanitary measures (Covid-19)

The strong points

The staff, beach, hotel grounds. The beach staff will set up umbrellas for you so you can always have shade. Our best experience in Cuba and we've been several times.

The weak points

Some things were closed due to small numbers. Food is great for Cuba, but don't expect it to be like at home. You have to log into the internet each time and it can sometimes be hard to get in.

Certified

Blissful Week at the Paradisus Los Cayos

Lindsay Butterworth, Brooklin , ON

2020-03-12

My husband and I travelled with another couple to the Paradisus Los Cayos on March 2, 2020 for a 7-Night All-Inclusive stay. We had a wonderful experience from start to finish.

Our rooms were in Block 17 - which is conveniently located, close to most amenities; main lobby, pool, buffet restaurant and the beach. The rooms are elegant, spacious and modern.

All staff were friendly and attentive. My travelling companions and I all agree that the staff at the Beach Hut Bar/Snack Bar and the Main Lobby Bar were worthy of extra mention for exemplary service.

The beach is extraordinarily beautiful. We loved the sailing, snorkelling and kayaking right off the beach.

We would highly recommend the Paradisus Los Cayos to anyone! [Details]

Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants

The strong points

The strongest points are most definitely the beach, the resort itself and the staff.

The weak points

The weak point is definitely the food and alcohol shortages, which is not the resort's fault. That being said, the staff/management make a valiant effort to provide the best options available at the time.

Certified

A wonderful vacation

Alda Barcelos, Concord, ON

2019-04-14

Paradisus Los Cayos is a beautiful contemporary resort.
My husband and I loved our week at Paradisus, our favorite resort in Cuba.
We will go back [Details]

Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants

The strong points

Beautiful grounds and rooms. Excellent service all around the resort.

The weak points

A La Carte "Vento" not what we expected. Some of the dishes listed on the menu were not available at the time of our reservation

Certified

Paradise Paradisus

Rino Morettin, Richmond Hill, ON

2019-03-17

Great weather, staff very friendly hotel brand new and very comfortable
entertainment at night great
Food not the greatest and internet very difficult to get through [Details]