Grand Aston Cayo Las Brujas Beach Resort And Spa

Grand Aston Cayo Las Brujas Beach Resort And Spa
3.953.953.953.953.95
3.95 based on 169 reviews
#5 of 25 hotels The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews. in Cayo Santa Maria
Rated 4 stars
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Grand Aston Cayo las Brujas Beach Resort and Spa

, Port Lambton, ON
2023-01-28
Our overall experience was great!! We had 2 rooms and 1 was not ready when we got there but it was quickly relaced with one that was ready. Unfortunately, the patio door would not lock and it took until the next day to get fixed. The customer service lady Sulay, is an amazing person. She got them right on fixing it the next day when we went to see her. The food at the resort was good. There was not a huge variety but there was always something to eat. Always bread, lunchmeat, cheese, rice, eggs. It was a little disappointing when going into the restaurants and not being able to have chicken or other things, but its understandable. They get what they can get when they can get it. But they always make the most out of it and come up with some pretty good things to eat. The staff was ABSOLUTELY AMAZING!!!! Not once did any staff pass us and not say hi or nod their head. One of the friendliest groups of people I have ever met. They have golf carts that will take you anywhere around the resort that you want to go which is great because the Adult section is closer to the beach than anything else (which is where we stayed). The Michael Jackson Experience was awesome. Very good show that I was not expecting. The maid service was great but they could try and move some things to clean under them, like the couch. The bathroom rain shower was good but we had water squirting outside of the shower. We always had wi-fi, even on the beach. We started with 4 hours of access before you had to sign in to the network again and then sometimes it wouldn't work so the guy at the front desk put us up to 2200 hours of access and we were able to keep signing into the network with no issues for the rest of the stay. That is something that should be done right from the start. There was always access to hand sanitizer. The resort is 90 minutes from the airport but you get to travel across a part of Cuba's history on their man made causeway. Overall, this resort was amazing. Traveler's need to understand that the food situation is not ideal anywhere in Cuba. Your vacation is what you make of it and the staff. We brought gifts and tipped a lot and never had anyone that was not appreciative of this. [Details]
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The strong points
Beach and Staff
The weak points
Restaurants and food (understandably)
Certified
Hotel reply, PR/Marketing, on 2023-02-07
Dear Beach Gofer: It is been a huge pleasure to have you as a guest in our hotel Grand Aston Cayo Las Brujas Beach Resort and Spa, you always will be very welcome to Cuba as to our resort. Allow us to thank you for take the time to express your opinion, and share your nice experience with the community travelers, for sure this will help and encourage many other possible costumers to decide to spend their vacation in our resort as you do. If you decide to come back to our resort as you are saying, please let us know in advance in order to prepare the best we can for you. Best regards, Sales Manager Yamila Herrera Sanchez

Mr

, Stouffville, ON
2023-01-16
Nice hotel but food is bad [Details]
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The strong points
Beach
The weak points
Food
Certified
Hotel reply, PR/Marketing, on 2023-01-25
Dear Sameh Salama: Thank you for your synthetic review. We'll take your comments into consideration to keep on working in the improvement of our services. We would be much honored to serve you once again. Best regards, Sales Manager Yamila Herrera Sanchez

Not thrilled…

, Gatineau, QC
2023-01-15
Our family arrived at noon and were told the room would be ready at around 4 pm. We went to the beach and were very disappointed. A lot of shells, troubled water. My daughter cut her foot and was bleeding. Looks like a lake not the ocean. The buffet dining room looks like a hospital cafateria. Not inviting… We decided to change hotel and moved to Iberostar Ensenachos. While at the Iberostar, we learned that clients got access to their room at 7 pm. Not ideal when travelling with children. Altough we haven't seen much of the resort, we would not recommend if you are beach people. [Details]
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The strong points
N/a
The weak points
Beach
Certified
Hotel reply, PR/Marketing, on 2023-01-25
Dear Sylvie Chaput: We heartily appreciate your honest review. Even when the services received have not fully met your expectations. We have very carefully studied all issues mentioned in your review and so far, several corrective actions have been put into practice. We really appreciate your help in identifying our improvement opportunities so we are, eventually able to provide a truly excellent service feeling to all our customers. We would be really honored to have once again as our guests in the near future. Thank you so much for your contribution. Best regards, Sales Manager Yamila Herrera Sanchez

Grand Aston

, Mississauga, ON
2022-12-18
Overall great experience, common areas always kept clean, some outdoor chairs by pool and beach need to be repaired, rooms were clean but not great, little details missed.
Buffet and snack bar were great, food was delicious and people serving were wonderful.
Front desk was efficient but not very welcoming, the lady that checked me in was the only one to always say hello and smile throughout my stay, everyone else were not friendly.
Outdoor maintenance of gardens was beautiful, gardener very friendly,people at beach bar and chair moving were very helpful and friendly.
Lobby bar servers were ok, not all of them were friendly, A la carte had great service but main dishes are not great tasting, it was very hard to get a booking for it, my son had to repeatedly go back throughput the day as there was no one ever there.
Golf cart drivers were very friendly and helpful, entertainment was very good, Michael Jackson imitator and dancers were fantastic, Singer in Show Cuban night I think was also very great.
To my family and myself, it was an overall very enjoyable time, we will certainly recommend and come back. [Details]
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The strong points
Great food, good and friendly staff, beautiful amenities.
The weak points
Chairs by pool and beach need repairs, floor and shower cleaning in rooms need a tiny bit more work.
Certified
Hotel reply, PR/Marketing, on 2023-01-25
Dear Estela Silvera: It has been a real pleasure to read your comments about your stay at Grand Aston Cayo Las Brujas Beach Resort and Spa. It satisfies us to know you took a good impression of the hotel and its facilities in general and I want to thank you for all details you offered to the readers. Thank you for consider our hotel a lovely one and it is nice to know you would stay here again. Please, let us know when you decide to come back. We will be waiting for you! Best regards, Sales Manager Yamila Herrera Sanchez

Marvellous Comfortable Resort, Very Friendly Staff

, Vancouver, BC
2022-11-29
I stayed in Fiesta, Adult section In 1154, a lovely very spacious quiet 3 rd floor 1 bedrm suite with ocean views from every room which were spectacular overlooking the 2 km crescent of white fine sand beach. Pablo, the room boy, kept my room spotless as was tthe rest of this large property. Beautiful maturing gardens with many lovely shrubs including fragrant Mariposa Jasmine and spider lillies. The bay is very calm and shallow protected by the headland to the south and is excellent for ocean swimming. I snorkelled several hours a day seeing a turtle, a “cleaning station” with large fish gone over by a juvenile French Angelfish. ( Black with bright lemon yellow vertical bands), 1” Grass Squid - the smallest squid species, coloured like little bumblebees, baby High Hats and about 10 other species and 1 large and sveral “baby” barracudas ( no danger) and Lots of pretty shells. No Biting bugs at all, inside or outside! The balconies are well screened. I ate in the specialty restaurants with fine food washed down with Catalan Cava which I like. The buffet was good. Delicious hamburgers and pizza in the poolside snack bar in the Fiesta section. Cuba makes the most with what food it has given the terrible and illegal US blockade. Ronny , my butler was excellent and could help solve any concerns such as obtaining refills on my Cuban Sim card time. It is a very well managed hotel.Staff from the General manager to gardeners and cleaners were friendly. I enjoyed several Swedish massages in the Ubud Spa which is the nicest spa complex I have seen anywhere.
I have been to Cuba 100 times and this is one of the best hotels I have stayed in [Details]
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The strong points
Room comfort, beautiful gardens, spectacular beach, calm warm ocean, very friendly eager to help staff at all levels, easy check in and out.
The weak points
Very large complex so lots of walking. Electric Carts are readily available to drive those who want it. Limitation of food variety due to the US blockade but the chef's creativity in flavouring and presentation overcame this. 2hr bus ride to Airport.
Certified
Hotel reply, PR/Marketing, on 2023-01-25
Dear Kenneth Dent: Thanks for your nice review and for consider our hotel, the best hotel you have stayed in. We are glad to know you consider it was a pleasant stay and thank you very much for letting us know. Such comments are the best award we may receive for our work. Once again, thank you very much and we will be waiting for you in your next visit. Best regards, Sales Manager Yamila Herrera Sanchez

Best Cuban Resort By Far

, Chateauguay, QC
2022-10-04
This was our first post Covid trip and it did not disappoint - from the room (we had Oceanview) to the food (a la carte's and the snack bar variety). What a lovely little place to relax and enjoy the sun, so much so we are planning to go back in a few months when winter is upon us!
We were warned in advance about the long bus ride into the resort from the airport so we booked an early flight to be able to enjoy the view and see the small towns we drove through and are glad we did - it shows you where the staff are from and if you get to know them you find out so much more about this beautiful area.
The best has to be the staff, I hope they remain with the Aston when other resorts start to reopen as I know the economy has been hit hard during the pandemic and some resorts were forced to close for awhile and will reopen for high season but you have the best of the best! Do what you have to to keep them ♥ They turn the resort from good to GREAT!! [Details]
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The strong points
#1) The staff make the resort!! Meylin at the lobby bar will NEVER be forgotten, the entertainment guys Fito, Emilio to the buffet staff, Janet and Javier! #2 The food! Tasty a la carte's and the snack bar is unreal - they serve mini pizza's at lunch! ♥
The weak points
The beach is very calm and shallow, good for families with small children as there is not much movement of water.
Sanitary measures (Covid-19)
Excellent, always cleaning up - hand sanitizer was available if you wished to use it as it was optional due to the restrictions lifting.
Hotel reply, PR/Marketing, on 2023-01-25
Dear Danyell: We have been honored with your presence at Grand Aston Cayo Las Brujas Beach Resort and Spa and we heartily hope that this visit will not be the last one. I´m completely sure that the next ones will be even greater and you will enjoy more our services and offer. See you soon! Best regards, Sales Manager Yamila Herrera Sanchez

One of the best resort in Cuba

, Toronto, ON
2022-07-01
Out Standing Resort -- Hugh lobby very clean [Details]
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The strong points
All staff are very helpful friendly and nice special Javier, Myeline, Frank (Bell boy)
The weak points
Some of the other guests and their children -- did enter the adults only pool from time to time.
Certified
Hotel reply, PR/Marketing, on 2023-01-25
Dear Marta Camilleri: Thank you for your review. Best regards, Sales Manager Yamila Herrera Sanchez

Gorgeous resort

, Cambridge, ON
2022-05-24
The resort and grounds are gorgeous. The large lobby and bar area are welcoming and well served. The pre show musical entrainment was great.
We stayed in the adult area which is quite far from the main bldg/dining but the shuttles came quick.
It is unfortunate that such a gorgeous resort is lacking in key areas.
The last few days the pool there was getting pretty murky and green on the bottom, lounge chairs very dirty. The washrooms were neglected there as well, 2 of 6 were functioning and rarely had toilet paper. The same in the lobby bathrooms.
It has so much potential [Details]
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The strong points
The resort and grounds are beautiful and the grounds well maintained. Housekeeping staff were excellent and all staff friendly and helpful especially Danita at reception at check in and other times prompt and helpful.
The weak points
Dirty pool and lounge chairs in adult area. Bathrooms lacking repair, toilet paper and attention in all common areas. Food in Cuba is what it is but have had better. The seafood ala carte was not good and several went to the buffet after.
Certified
Hotel reply, PR/Marketing, on 2023-01-25
Dear Nancy: We very much appreciate your review which points out some interesting matters. I understand your experience was not exactly perfect but you can be certain that all your comments have been taken into consideration. Much to our satisfaction, we have already been able to solve most of the issues mentioned in your review. We certainly hope you give us the opportunity to serve once again and provide you an excellent holiday. Thank you so much for your contribution. Best regards, Sales Manager Yamila Herrera Sanchez

Great hotel

, Québec, QC
2022-05-23
Great hotel with an excellent staff. Has beautiful beaches and views! The food it's amazing! The hotel has a variety of activities for you to do either with your family or alone. [Details]
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The strong points
Great staff. An excellent quality of service! Beautiful beaches!
Hotel reply, PR/Marketing, on 2023-01-25
Dear Salvadormm: We are so proud to know guests may get such a good impression of our resort! It feels really nice to receive such nice compliments! We are certain that future travelers will benefit from your experience when choosing their next relaxing hide-away. See you soon! Best regards, Sales Manager Yamila Herrera Sanchez

Paradise on earth

, Kawartha Lakes, ON
2022-04-07
This is the second time I have been to this resort and would not want to vacation anywhere else! Top tier rooms, food and entertainment every single day! A big shout out to Luis, Dana, Alfredo, Yeleinis, Manu, Piti, David, for being the entertainment for the week, they are amazing! [Details]
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The strong points
Animacion
The weak points
None
Hotel reply, PR/Marketing, on 2023-01-25
Dear Amy Ware: Receive most respectful greetings to you from Grand Aston Cayo Las Brujas Beach Resort and Spa. I would like to thank you for this nice review expressing how it felt to stay at our resort and experience our natural environment, service and human warmth. Hoping to see you soon, Best regards, Sales Manager Yamila Herrera Sanchez

5 days in Paradise

, Montréal, QC
2022-02-21
Part of me doesn't want to give this resort the review it deserves because I do not want this perfect place to be spoiled by disrespectful travellers. Make no mistake, it is exactly as advertised! As a solo traveller, I was treated well, but it is such a romantic environment that I think I will bring my partner next time. There is an adult side and a family side. The children's enthusiasm was awesome so I did not mind to be around them, but I appreciated the quiet adult side when it was time to sleep.
I worked out on top-notch gym equipment, enjoyed tropical fruit smoothies, met nice people who work at the resort and enjoyed the pools and the ocean. I love Cuba. It was my first time over in Cayo Las Brujas area but it will not be my last. Oh yeah, the entertainment was international level. I felt like I was watching the Grammys. [Details]
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The strong points
The pools, gym, buffet, entertainment, staff, the layout of the buildings…
The weak points
Only one negative: I didn't use bug repellant and now I am sorry. Make sure to use bug spray at night!
Certified
Hotel reply, PR/Marketing, on 2023-01-25
Dear Sylvia Stewart: It has been a pleasure to know, through your lively review, how pleased you felt with our facilities and services. It is very rewarding to receive such nice comments which certainly stimulate us to continue working in our service quality. Thank you so much. We hope to host you again, pretty soon, at Grand Aston Cayo Las Brujas Beach Resort and Spa. Best regards, Sales Manager Yamila Herrera Sanchez

Awesome hotel

, Hagersville, ON
2021-06-06
We are going again for the 4th time in October 2021. We have tried 2 other hotels but shall never change again. The staff is truly amazing! Gino, Javier and the awesome event coordinator (I can't remember her name sadly). I felt at home in a far away destination. They remembered my step son's name etc. It may be our only destination ever it left such a warm feeling. They are family to us now.

Love them all see you in October ;) [Details]
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Hotel reply, PR/Marketing, on 2023-01-25
Dear Dee: Thanks a lot for your review!!! We feel very proud to have inspired this review you have posted! It is really a pleasure to be recognized for our good service and offer It is very good to us to receive these nice comments that stimulate us to continue working in order to improve our service quality. Best regards, Sales Manager Yamila Herrera Sanchez

Amazing Vacation

, Toronto, ON
2020-03-07
My family and I went to Cuba from February 13th to February 20th 2020. 
We typically love Cuba and we go over here. This year we decided to go to Cayo de las brujas and we were not disappointed.(the only down size is the drive to and from the airport it takes about an hour and a half) The resort is absolutely stunning. It is under 2 years old. I personally didn't find anything broken or anything that wasn't well-maintained. The bed was fairly comfortable. The staff was unbelievable. They went far and beyond to make sure you were well taken care of.

We went to 3 el la carte. The restaurants themselves were beautifully decorated. 

One of the reasons that we went to Cuba was to celebrate my son's birthday. We were meaning to speak to somebody about making birthday arrangements for him. But we never got around to doing it because couple of nights before his birthday, we befriended one of the pastry chef's named Micheal. We told him that they were there to celebrate my son's birthday, he offered to make him a birthday cake. I thought that was a nice gesture, but I really didn't think much of it. Micheal asked us for details. We told him that we booked one of the el la carte for that evening. 

Once my son's birthday arrived, we had a beautiful dinner and right at the end they shut off the lights and the pastry chef Micheal himself along with the staff walked in singing Happy birthday, with the birthday cake. It was such a beautiful and kind gesture and it didn't cost me anything additional. That will be a memory that our family will cherish.

As for the nightly entertainment there was always something going on in the main lobby. That was where we spent most of our time. The staff were constantly trying to make sure everyone had a drink (Dianelys, Lorena, Imirssi) and were well entertained (Javier Gonzalez) My son would be in our room watching Spanish cartoons. Cuba is the only place that I can left my son see you in the room without worrying.

The beach itself was fairly new. They were constantly adding more sand to it (making it longer along the coast). They were currently building a BBQ area, so we had no food once we were at the beach. You would have to go back to the buffet / snack bar to get food and depending where you were staying it was quite a walk. But the staff were very helpful they would pick you up in golf carts and take you where you needed to go.

I strongly recommend this location. I can't wait to book my next trip back to Cuba. [Details]
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Certified
Hotel reply, PR/Marketing, on 2023-01-25
Dear e costa: First of all many thanks for take your time writing a review. We are so happy to see that you enjoyed your stay with us. For sure that we will share this review with all people you are referring us. It will be a pleasure to receive you again. Best regards, Sales Manager Yamila Herrera Sanchez

Family Beach Resort

, Stouffville, ON
2020-03-02
It's a nice two-storey Bungalows resort, modern design and fairly new. [Details]
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Certified
Hotel reply, PR/Marketing, on 2020-03-09
Dear The Zohan Thank you for choosing our hotel to enjoy your vacation. We are pleased to know that you like the design of our facilities. But we can see from his scores that he was not completely satisfied with our services. Although in your comment we do not have many details of your experience at the resort, I assure you that we strive daily to improve the quality of our services We hope you visit us again to see for yourself Sincerely Erisbel Echevarria Herrera Quality Manager

Awesome

, Kenora, ON
2020-03-01
The staff was always so pleasant and helpful. Always smiling at what ever job they were doing.
I can't believe that people complain about the food in Cuba as the amount of food available if some one can't find something to eat there must be something wrong with them. The food was amazing. [Details]
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The strong points
Cleanlyness Smiling staff Food All in all just great
The weak points
When waiting in line and some people bud in line and get served they should be maid to wait like everyone else
Certified
Hotel reply, PR/Marketing, on 2020-03-09
Dear Rodney Bencharski Thanks for your review We thank your honesty and we feel very proud to acknowledge you look so glad about having spent your holiday with us. Our potential travelers will certainly be helped from all your comments and recommendations and we very much appreciate the good advertisement you are making for us. Do not hesitate to contact us for your next visit. Best regards, Erisbel Echevarria Herrera Quality Manager

Nice beach

, London, ON
2020-02-24
Large property located on a bay. Main lobby, pool, buffet and snack bar at one end and beach access and adult rooms at the other end. Lots of walking to get back and forth. Beach is nice but nothing going on. Staff do a decent job picking up all the small plastic drink glasses off beach-help the environment and bring your own drink glass. Grounds well kept. Good for quiet vacation but NO night life. Bring bug spray! [Details]
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The strong points
Beach
The weak points
Nothing to do
Certified
Hotel reply, PR/Marketing, on 2020-03-09
Dear Rita C Thank you for sharing your experience and for your positive comments. We note that due to the scores in some aspects we were not up to their needs but that they are not detailed in the comment. But your recommendations will always be heard and attended as guest satisfaction is our priority. Hopefully you will visit us again very soon. Sincerely Eriabel Echevarria Herrera Quality Manager

Grand Ashton Las Brujas

, Ottawa, ON
2020-02-13
Stayed 7 days and didn't want to leave. Second time there. Staff were all very friendly and helpful. Rooms and public washrooms were very clean as were the grounds. Food was very good with lots of variety. The beach is amazing. You can walk for kilometres and because it is in a cove it never gets too wavy to swim. Only problem is the small bugs that bite but only seem to like certain people. They spray often . Recommend you take bug spray and you will be fine. [Details]
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The strong points
Beach and location and cleanliness. Staff are very friendly and entertainment is very good.
The weak points
Bugs.
Certified
Hotel reply, PR/Marketing, on 2020-03-09
Dear Nana4boys We have been honored with your presence at Grand Aston Cayo Las Brujas Beach Resort and Spa and we sincerely hope that this recent visit is not your last. I am completely sure that the next ones will be great and you will enjoy more of our services and offers. Although as we are on an island it is a bit difficult to control the issue of insects, the hotel takes all the necessary measures to minimize its effect. See you soon! Best regards Quality Manager Erisbel Echevarría Herrera

Amazing Stay

, Windsor, ON
2020-02-06
Beautiful hotel, food great, very clean and great service [Details]
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The strong points
Cleanliness Food Pools Entertainment Staff
The weak points
Beach just ok! Personally I prefer some waves but great for walking and wading Bus ride ( they need an airport on the island)
Certified
Hotel reply, PR/Marketing, on 2020-03-09
Dear Sylvia Bradfield Thank you very much for choosing our hotel to enjoy your holidays and for spending a minute of your time to share your experiences. We thank you for your positive comments, and it is a pride for all our staff that you have had an unforgettable experience. We look forward to your return. Sincerely Erisbel Echevarría Herrera Quality Manager

Great Family Vacation

, Regina, SK
2020-01-22
We took our two daughters ages 6 and 11 for a week long vacation. The resort was a beautiful place, and well designed. We were on the first floor of Block 4, which was steps away from the poolside bar, and the pools. The room was very clean, the beds (doubles, not queens) were comfortable, and there was a ceiling fan as well for air circulation. The cleaners were wonderful and made special towel animals and objects daily, which the kids loved to see!

There was amazing trails to explore close to the ocean coast, and great walking paths throughout the resort. The kids enjoyed the pools, and the beach. Be sure to pack swim shoes, as the sand and beach have many broken shells, so you are at risk of a cut if you step on one. The sand and ocean was glorious, as it is in a bay, so the waters are calm.
The main lobby was open, large and comfortable to hang out in. The entertainment was great in the evenings, and the dancers were amazing!
The Kids Club offered supervision, and even had a room with Nintendo Switch and many games for the kids. Our kids spent most of their time with us, but the Kids Club was always available from 09:00-5:00pm daily, and was located very close to the pool. The workers were kind, and they also did a kids "Mini Disco" in the evening prior to the main entertainment.
The food was plentiful. We ate at the snack bar, and the buffet. Lots to choose from, including pasta, breads, fruits, veggies. We did bring Ketchup as recommended. The servers were very kind, and attentive to serve drinks and get you what you needed. The coffee was made to order, and was delicious.
The beach was beautiful, and had plenty of loungers and places to sit in the shade. They were building a larger beach bar sitting area if you wanted to sit at at table.

Bring your own snacks if you want potato chips, choclate bars, nuts, pretzels etc. as they do not have any for sale if you want to snack.

We went mostly "offline" for the week, but you can pay for wifi if wanted at 1 Cuban Convertable peso per hour. Each adult gets 1 hour free initially, so you can let people at home know you arrived safely!
They have a bank on site to exchange your currency, so you can have currency for tipping, and buying a few souvenirs if wanted.
There was plenty of filtered water and ice available at the bars, and your room had a mini bar stocked with water beer and cola.
We were happy to escape the cold weather, and had a wonderful time. We thank the people working at the resort who made it such a great experience! [Details]
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The strong points
Friendly, accomodating staff. We met so many kind, gracious people from Cuba, who did their best to help us with any questions, or concerns.
The weak points
If your hotel block is further away from the main area, it would be closer to the beach, but a long walk to the pool. It is a place you should be prepared to walk, although they do have carts to drive you as needed from the lobby.
Certified
Hotel reply, PR/Marketing, on 2023-01-25
Dear Jopho: We really appreciate your having taken the time to post this review describing in details how it felt to stay at our resort. We thank your honesty and we feel very proud to know you look so glad about having spent your holiday with us. Our potential travelers will certainly be helped from all your comments and recommendations and we very much appreciate the good advertisement you are making for us. Do not hesitate to contact us for your next visit. Best regards Sales Manager

Awesome resort!

, Toronto, ON
2020-01-19
Great resort! Great people, great services, honestly can't say a single bad thing. We will be returning :) [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The weak points
Beach wasn't very pretty. Lots of construction made it sore on the eyes so we stayed at the pool.
Certified
Hotel reply, PR/Marketing, on 2023-01-25
Dear Venus Razzaghi Sanbat: Thank you so much for your review!! Best regards Sales Manager

Sem 29 décembre au 4 janvier Bien 3.5/5

, Saint Leonard, QC
2020-01-06
Vacance en Couple Section adulte mais il y avait des enfants partout. Nous avons payer 3400 $ ce qui est beaucoup trop cher pour ce qu'ils offrent présentement
Bel établissement très propre. Belle plage en U sur laquel on peut faire une marche de 2-3h. Plage calme toujours des chaises de disponible, peu de vague. L'hotel en changement d'administration alors le service laisse à désirer, pour le moment . Les employés ne connaissent pas les inclusions du Club supérieur. Mais les gens sont gentils et courtois.
La vrai partie Adulte ouvre en mi-janvier. Il y a un beau spa propre, massage abordable mais peu relaxant. La nourriture est peu varié comme partout à Cuba, autant au buffet que dans les 4 resto disponible présentement ( 2 d'ouvert par soir ils alterne Francais/italien/cubain/ japonais).
Il y a de l'animation à la picine principale, coté adulte aucune animation c'est très tranquille. un peu d'animation d'un coté de la plage en avant midi.
Le soir les spéctales au lobby sont agréable, ceux du théatre sont moyen. Bonne Connexion internet au lobby avec les cartes acheté 1h/carte.
Les superviseurs Max et Vergilio font un travail incroyable pour pallier aux lacunes des employés, merci à vous deux de nous avoir permis de passé un bon séjour malgré les petits pépins. Ils m'ont promis que cet hotel sera le meilleur de Cuba dans quelques mois, j'y retournerai dans 1 an pour comparer. [Details]
  • Room
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Certified
Hotel reply, PR/Marketing, on 2023-01-25
Cher Hossam Ased: Ce fut un plaisir de reconnaître, à travers votre avis, que vous avez passé un agréable séjour dans notre complexe. Nous vous remercions tout particulièrement d'avoir loué la gentillesse et le professionnalisme de notre personnel. Nous apprécions chaleureusement vos idées concernant les aspects qui ont vraiment besoin d'être améliorés. Nous continuerons à travailler dans le seul but d'obtenir la pleine satisfaction de nos clients. Ce sera très agréable de vous accueillir à nouveau dans un proche avenir. Cordialement. Directeur commercial

Wonderful vacation at Grand Aston!

, Orleans, ON
2020-01-05
Our family of 4 enjoyed a wonderful week at Grand Aston. Accommodations, staff, food, and facilities were top notch for the price point. Food was actually the best we have ever had in Cuba. As it is with most resorts in Cuba they were missing certain products at various times, but we always had something tasty to eat. We stayed in building 3 which was perfect location, close to lobby, restaurants and pool with a side view of the ocean from third floor. Buildings are all 3 stories with no elevator. Beach is a 5 minute walk from there and there are carts available for a lift if you wish. The beach is not what we expected. We knew it was a bay but it is deeper than we expected so initially gives a feel that you are almost surrounded by land. It quickly grew on us though and we appreciated the calm, warm waters, long walks, soft sand, kayaks, pedal boats and water sports.
We enjoyed Seafood, French and Cuban a la cartes - all very good with Cuban being the favorite. Make sure to get yours booked early as they are well worth it. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
FOOD ROOMS (large, comfy beds, rainforest shower head, cleaned spotless every day, safe, big balcony...), STAFF (very kind, many speak English and French).
The weak points
Casual dining options during day- could have used a beach snack bar or grill.
Certified
Hotel reply, PR/Marketing, on 2023-01-25
Dear Jennifer Blaise: Thank you so much for reviewing your experience at our resort. It feels really good to receive such nice comments regarding our services and our staff. We hope you visit us again in the near future to enjoy another special vacation. Best regards Sales Manager

Family vacation

, Winnipeg, MB
2019-12-24
From the minute we arrived we were treated exceptionally. The staff trying to accommodate anything we required and going above and beyond. We could not have asked for better service. The grounds were beautiful, the pool was clean and loads of fun for the kids, the food was good could have been a bit more consistent but not a big deal. The wife loves the fact the drinks came in glass not plastic. This beach was amazing as always in Santa Maria but this resort had a secret beach which snorkeling was great, seeing hundreds of fish, crabs [Details]
  • Room
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Certified
Hotel reply, PR/Marketing, on 2023-01-25
Dear Michael Zylstra: It has been a real pleasure to receive such a nice comment. It is very rewarding to know that your visit to our resort has inspired these good feelings on you. It would be very nice to have you as our guests in the future. Thank you for your contribution. Best regards Sales Manager

First time

, Blyth, ON
2019-12-23
First time in this area and enjoyed it very much.The only down side was the 2 hour bus ride in the dark.
Loved our balcony, lobby, lobby bar and buffet restaurant. [Details]
  • Room
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Certified
Hotel reply, PR/Marketing, on 2023-01-25
Dear John Stadelmann: Thank you for your beautiful review!! If you decide to come back don't hesitate to contact us. Best regards Sales Manager

Amazing time

, Laval, QC
2019-12-03
We had a great time. Stayed 10 days. Beach is almost always calm because of the bay. Beautiful color. If you are not staying in the vip adult section , then keep in mind that it's abit of a walk to the beach. But there is always a shuttle to take you if you wish. To bring you back , you will need to call from the beach bar and request. Staff is amazing, entertainment excellent, food is very good quality and tastes good. Variety is there. But in general in Cuba , things could be lacking for reasons beyond their control. Staff is excellent especially waiter Hector, you will notice his continued smile And excellent service with or without tips. Front desk and customer service excellent, always smiles and trying to help for example Judith, Diane, Gathia and others. It helps to have a smile. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Beach, staff service especially in restaurants Fairly new hotel.
The weak points
Not too much. Beach is abit far to walk but you can take shuttle. Plus, it was good to walk sometimes and enjoy weather.
Certified
Hotel reply, PR/Marketing, on 2023-01-25
Dear Stevey: First of all, many thanks for take your time posting a review. It has felt very good to read your review. We understand you have had a really good time, even when your experience has not been exactly as expected. For sure that we will share this review with all people you are referring us. Our potential travelers will certainly be helped from all your comments and recommendations and we very much appreciate the good advertisement you are making for us. It will be a pleasure to receive you again. Best regards Sales Manager

Grand Aston Las Brujas Cuba

, Toronto, ON
2019-11-13
We had a very relaxing and enjoyable time at this hotel. It was not too busy in early November, so there were not too many guests. The staff were friendly and helpful. The food was very good quality, well prepared and well presented. There was a good variety of fresh and local foods, fruits, meats, seafood and produce. People raved about the pizza. The cook would deliver it to your table.There was bacon for breakfast! Custom omelettes and grilled fish or meats. The dinners at the a la cartes were excellent for the service and variety of dishes offered. The evening shows were very good. We enjoyed the shows, the singer is excellent. The entertainment crew were all energetic and passionate about their work. The Hotel Manager/Director introduced himself to us and over the course of several days, we met him on site and he always greeted us with a smile and friendly handshake. The hotel is being refreshed so there is modern furniture and decor. The huge lobby is very modern and inviting. Upon arrival, we were greeted by the barman who offered us a refreshing beverage. The staff at the lobby desk processed us efficiently. Our room was comfortable and updated. The beach is lovely, and big, the pools are very clean and nice. All the staff work hard and are friendly. Of all the hotels and resorts we have visited in our 9 visits to Cuba, this was the best so far. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
The first impression upon arrival was to be greeted by a welcome cocktail and a lovely view of a huge modern lobby. The front desk processed us quickly so we could settle into our comfy room. We enjoyed the food, service, decor, pools, beach and ambiance.
The weak points
The entertainment was good but sometimes the sound was a bit too loud. We were not able to order the pizza but we heard from other guests that it was good. Maybe a bit of paint to touch up certain spots on the resort to refresh decor? Spanish lessons?
Certified
Hotel reply, PR/Marketing, on 2023-01-25
Dear Old Cuban Hands: It is been a huge pleasure to have you as a guest in our resort, you always will be very welcome to Cuba as to our resort. Allow us to thank you for take the time to express your opinion and share your experience. If you decide to come back to our resort, please let us know in advance in order to prepare the best we can for you. Best Regards Sales Manager

Loved it!

, Riverview, NB
2019-05-09
This hotel was great! It was clean and up-kept and the staff were very friendly and accommodating! The grounds are lush and beautiful, our room was modern and comfortable! We thought the food was good and had no trouble finding something to eat, The beach and pools were all clean and very relaxing..... entertainment staff went above and beyond, made everyone feel welcome [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
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  • Cleanliness
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The strong points
Staff was friendly and grounds were beautiful with and option to take a trolly
The weak points
No weak points... we loved it
Certified
Hotel reply, PR/Marketing, on 2023-01-25
Dear Melissa Steeves: Thank you so much for you kind review. We are glad you enjoyed your stay at our resort. We will extent your praising words to all our staff. They will be, for sure, very proud of having inspired such enthusiastic comments. Best regards Sales Manager

At the end of April 2019

, Laval, QC
2019-04-29
Hotel isn't old, bathrooms in the rooms are great.
We were at the 1st floor with the view, had ants, but room service was great and helpful. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Beach, clear blue, calm and warm waterfront
The weak points
Mosquitoes (resistant to Off), activities for kids in the evening
Certified
Hotel reply, PR/Marketing, on 2023-01-25
Dear Tala: Thanks for your great review! It will be a honor to welcome you again. Best regards Sales Manager

Great trip

, West Black Rock, NS
2019-04-14
We had a great week at this hotel. Would recommend adult only section if you like a quieter pool. It is a really nice resort. Would go back again. Very relaxing week for us. Not allot to do but that's what we were looking for. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
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  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Beach, staff, hotel was great.
The weak points
Food wasn't the best. Restaurants were better than the Buffett. Have had better food in Cuba.
Certified
Hotel reply, PR/Marketing, on 2023-01-25
Dear Shelly Simms: Firstly, many thanks for your visit our resort and take the time to share your opinion with the rest of the community travelers. It is a pleasure to know your vacations were up to your expectations and that you liked. It will be a huge pleasure to welcome you again. Best regards Sales Manager

Dimitar Tzenev

, Gatineau, QC
2019-03-07
Very good service. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
Certified
Hotel reply, PR/Marketing, on 2023-01-25
Dear Dimitar Tzenev: Thanks for your contribution! Best regards Sales Manager
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