Starfish Cayo Largo

The best part of our trip would have been the sunset catamaran excursion including snorkeling, starfish, iguanas & a lobster or chicken dinner watching the sunset. [Details]

My wife and I have been to Cayo Largo before but have never stayed at Starfish ( Pelicano ) , really enjoyed the week , very clean tidy resort , staff were exceptional, always a friendly Ola from everyone, were greeted by Roxanne on arrival at front desk , very courteous, took to our room efficiently, room was in fairly good condition, always cleaned top notch , loads of hot water , air conditioner worked perfect , stayed in 42 block with decent ocean view, visited buffet on arrival, we're lucky to sit in Victor/Janet's area , enjoyed their hospitality and professionalism all week for breakfast /dinner , never actually booked an a la carte , had lobster one night which was an upgrade but well worth it, buffet had lots of selection, some days different but always a lot to select from , even a selection of salads every meal , enjoyed soups , my wife enjoyed the lovely crepe/French toast lady most mornings, dinner pasta station cook was very nice, lunch buffet at La Ranchon by beach good and snack bar/bbq by pool good choices but pizza we found was best lunch .. Drinks were typical Cuba quality, never disappointed, during our visit no Gin or Tequila but otherwise excellent especially slushy lemonades with Havana Club , draft beer was Cristal and nice and cold , cans were a Spanish beer that was quite good , beach bar staff very good, front desk bar had good selection, Spanish coffee etc, nightly shows were just held in lobby , they were ok but difficult for everyone to crowd in , for us this was no big deal , store on site had very limited selection, alcohol prices a bit better than airport, cigars limited , no snacks whatsoever so bring this with you, no sunscreen or bug lotion available, we found certain times of night got some bug bites so wished we had brought bug stuff, we were lucky that the beach was fairly good for our visit , sometimes waves would reach the chairs, we spent every day at beach , ocean was fairly aggressive most days but nice temps, pool we only used twice , it was also good, Sunwing rep Monica was excellent, very helpful and always available, front desk staff excellent, manager always around and helpful, waiters/bar tenders will always help you exchange your Can$$ for tips which is a great help , overall we were very pleased with our stay at Starfish, great value for the $$ , weather was perfect warm temps, nice breeze daily and no rain, congrats to Starfish for an amazing vacation…. [Details]

What really sets Starfish apart is the staff... Everyone from the receptionists, servers, managers, etc. were all so incredibly kind and attentive to our every concern and need. Even the gardeners and maintenance staff could always be counted on to offer a kind greeting when I passed by on my way to the saltwater pool (very cool experience if you haven't tried it since you become quite buoyant and float effortlessly on the surface). I really got the sense that staff genuinely enjoy working here, and, after speaking to one of the managers (Harold), it was clear that they pride themselves on offering impeccable service. It's no wonder so many veteran resort-goers say that Starfish Cayo Largo was their favourite destination in all of Cuba (especially in the wintertime, since the North of Cuba can actually be too cold for swimming)!

The Beach is steps from the resort, never crowded, and absolutely pristine - I saw the most beautiful sunsets/rises every day over the crystal blue water and soft white sand! Notably, there's also free daily shuttle service to Playa Sirenna, one of the most beautiful beaches in the world, where you can ride the catamarans, paddleboats and kayaks, and also eat at the buffet on site for no extra fee!

Food was plenty and delicious (and nothing beats hearing the live Cuban band playing every lunch hour at the beachside buffet!). The Rooms were clean and comfortable. Daytime activities were low-key but fun (I had the privilege of receiving private dance and Spanish lessons from the highly accommodating staff - Gracias, Alfredo y Masiel!). And the Evening Dance & Musical performances blew me away. I was shocked and delighted by the calibre of the artists in this homey hotel, which boasts all the offerings of a classic resort but with the warmth and community of a quaint small town! :)

Two quick anecdotes to underscore how fabulous the staff are:

1) Another visitor told me that she left her whole purse at the bar one night but it had been safely picked up and set aside for her by the bartenders with everything in tact.

2) I suffered a heat stroke on my last day... The receptionist (Janet) saw me struggling to cool off in the lobby and she and the airline rep took the initiative to call the nurse and doctor to make sure I was okay. They even gave me a free late checkout so I could rest and recuperate before flying out that evening. I was in such good hands and felt so well cared for all throughout.

Frankly, I left half my heart here and it is my dream to return.

One tip before you go:

If you are Canadian, get some $1 USD bills for your small tips. Despite what you might read online, Cuban banks do not accept loonies & toonies, so resort workers usually have to collect enough coins to exchange them for CAD bills with guests. Also, do prepare some bills for [Details]

i think its a good hotel but the beach is way to small and theres a 3 foot drop to get to it (i guess this was due to hurricane) they don't have the wild life do to the hurricanes the iguanas are gone and many other animals. i would recommend it in about 3 years when everything has been fixed [Details]

This (Jan 26 - Feb 2) was our 4th time at Pelicano and once again the service was excellent. Some of the same faces that we saw 15 years ago are still there.
The weather was spectacular for the entire 7 days.
We had ocean view room which was great.
We always had hot water for showers.
The food was better than expected, with selections of fish, pork, chicken, pastas, omelet, pancakes. The 2 ala Carter's were also good...that ran out of eggs in the last 2 mornings, but when the sea is rough, the supply boat can't make the trip from the mainland...(we heard that there was no beer for a couple of days the week earlier)
There is a great pizza restaurant but they had no cheese.
The zumzum poolside restaurant was great for sandwiches, fries,etc....the bbq man was busy every day at lunch bbqing chicken and sausage...delicious.
We visited all 3 of the beaches on the west end of the island, with the Mal Tiempo one being our favourite. They have palapas(free) and sun bed rentals(2 pesos each).
The wifi in the lobby (1 peso per hour) was lightning fast, but you have to surf in the lobby area which is lovely and has lots of space.
We did not see mosquitos but still got some bites from these things called no-see-ums... there were also an abundance of house flies everywhere which we never saw on our previous trips. [Details]

We were pleasantly surprised! This resort even though not fairly new was very well maintained and according to some in our group who were returning tourists had done a lot of renovations! Everyone is friendly and service is great! Accommodations are well kept and clean!
Entertainment is great also! Too bad the mosquitoes and no see ums were there almost every night as my husband reacts badly to them he was not a happy camper after being bitten so bad !!!
Beautiful beach also with great service there too! [Details]

Very accomodating. We changed from a 2nd floor to a 1st floor within 1 day. Had a ride with our bags to our rooms: nice. Because we were with returning guests we were welcomed and felt right at home. The rooms were clean and pretty good sizes. The staff went out of their way to involve you in activities. The hotel grounds were large enough to get exercise but not too large to make it a burden to get around. Food was varied and tasty. [Details]

The Pelicano hotel is once again our favourite resort on Cayo Largo, The personnel are outstanding in looking after us. the resort is going through a major painting program where all the buildings are being painted in vibrant colours . The food is very good. , [Details]

We had the good fortune to discover the Pelicano in January 2003 we were there for 2 weeks and enjoyed it so much we returned 2 weeks later for an additional 2 weeks .
Since then we have returned every year 1 or 2 times with vacations lasting 2 to 6 weeks
February 2019 we will once again return for 4 weeks to our favorite vacation place
We keep returning here because of the beaches and wonderful people there
There is times they run short of supplies but we have always had enough to drink and eat
The rooms dated but are always clean
We always look forward to our return there [Details]

Older hotel, value for money, staff very helpful, you will not go hungry. Only negative for me was no tonic or soda water. Lol beach amazing. Guys on the beach try really hard, but if you are late no umbrellas left. That is not hotels fault other travelers that take them then only use them for a short time. Overall a very relaxing week. [Details]

I would rate this hotel a 3 star at most. The band that played at the hotel lobby and restaurants was awesome. The hotel needs some TLC and repairs ie taps, door handles, paint, guest bathrooms. We had a nice room on the second floor with an ocean view. The room was clean and the bed comfortable. The lobby was simple but passable. I would suggest a facelift of the resort. I would also suggest a supply of beer each day in the fridge and a few bar huts on the beach and more Palapas on the beach for shade. It is an island with no connection to mainland other than water or flight, I would recommend a warehouse for supplies in the marina area to be overstocked so they don't run into issues as we experienced. It was not the end of the world but oh boy where there a lot of guests complaining. It was annoying. Remember all it is a poor country. We had an awesome vacation. [Details]

we were there 2 years ago and we had no complaints then. unfortunately everything else being the same the food really went downhill at the buffet. some days no juice for breakfast . they had no vodka , they ran out of beer. it just seems like management is not doing a good job of running the place. we won't be going back unless things change ! [Details]

We had a good time and met some great people. Beach was nice and lots of beach chairs. The pool was very clean (as was the rest of the resort) but too shallow for adult swimmers (1 meter). Food was plentiful and good but varied little from day to day. Very little evidence of any liquors other than local brands. [Details]

This was our first trip to Cayo Largo but 6 trip to Cuba. By far this was the best place we've been so far. As with any hotel there are pros and cons.
Pros- Awesome entertainment staff. Larissa, Fran and a few others were wonderful
Lobby Bar- Anita was the sweetest bartender entertaining my 6 yr olds request for drinks and treating him like an adult.
Food- For Cuba, this was surprisingly great. Keilon at the morning buffet and grill at lunch was awesome, Bianca made the best crepes and the staff at Ranchon were the best. The buffet was the same every morning but dinner had a wonderful selection. The Pizzeria was our fave, serving amazing pizzas.
Beach- Despite the left side of the beach being nude, the ocean and beach were spectacular. The sand was like icing sugar.
Room- We ended up with an ocean view which was gorgeous.Our Housekeeper Lala was so nice writing us notes every day. We had another lady after 3 days who was equally as nice.The room was very clean. We always had hot water.
No Disco- Nice to have peace and quiet after 10 pm especially with 2 small kids. Closest disco was at the marina.
Pools- While it was very shallow it was a great area to lounge. Shunky kept the area spic and span. The kids area was awesome with a water slide/playground combo.
Cons- Charging us 2 CUC daily for use of the room safe.
Lobby was a bit dated but the staff was very helpful and friendly
No ice cream at all (important if you have kids)
Lack of options on breakfast and lunch buffet but as mentioned above overall the food was great.
Nude beach. While I don't mind it, it was a bit uncomfortable for my kids as the nude people tended to walk on the "normal" side of the beach without covering up.
Towels/Bedding- Our towels were changed daily but they always had some sort of stains on them. We also found some of the sheets had stains as well.
Mosquitoes- They were really bad the first 3 days. My husband and son were eaten alive despite wearing pants and bug spray. The fourth day-last day they fumigated nightly by plane which made it much more enjoyable.
No fitness facility- I'm not a huge gym person but a fitness centre would have been nice. I chose to run on the beach and around the resort to get exercise.
Kids Club- There is a mini club but it is unsupervised. It would be nice to have a place to drop the kids off for a while.

Overall we had a nice, relaxing week and we will be returning next year. [Details]

We liked our stay in July 2017. The resort is nice, clean, well kept. Beach is OK, but the water is deep - you can't get more than 15-20' from the shore. Staff is friendly. Room is nice and clean (ask for the room close to the beach - it's also farther from the loud music at the pool). Pool is too shallow - 3' max depth. Food is so-so - usual Cuban resort food, very few meat and fruits, no ice-cream at all. Except of your room and the restaurant there is no air-conditioning anywhere - tough for the tropical climate. Wi-Fi is in a lobby only, for fee. [Details]

Cayo Largo is a place for relaxation. The beaches are stunning . One of our new favourite places to vacation in Cuba. The food is what was expected, not amazing but always something good. We rented a four wheeler and explored the island for a day.... totally worth it. The staff was very friendly and always helpful. Tips were appreciated but not expected at the resort. All and all we would return to Cayo Largo and stay at Hotel Pelicano but would also try another hotel. [Details]

Travel agencies, hotels or airlines should issue warnings about beach condition. Air Canada did last year but no one else. Hotels should at least offer free transport to other beaches when theirs is washed out. We chose Cayo Largo because it is quiet and has the most beautiful beaches I have seen. To arrive at a resort with no beach is disappointing. [Details]

All was good at the hotel, with a descent variety of food available. Service at front desk was fine, and the chamber maids excellent. [Details]

this is a three star resort with 4 star service and food.the beach is beautiful,the rooms and resort are a bit plain but clean. the people at the resort and in town were all very nice. [Details]

Fabulous beach with variable wind conditions-sometimes green flagged but not for our holiday. We were yellow and red flagged every day so snorkelling from this beach was not possible. We went to Sirena and Paraiso beaches instead, by taxi, 2 CUC per person each way, much calmer. Our beach was nestled between 2 points, both of them red flagged all the time at those resorts,but we fared better. Rooms were dated but very clean, lots of choice for food, the pizza area beside the lobby bar and the beach snack bar being the best; the buffet was pick and choose carefully what you want but always enough choice to never go hungry. A good place to relax as the island is very small, one road, some small sightseeing, lots of time for the beach and beach walking (can walk for hrs.) [Details]

The hotel is somewhat tired and needs some cosmetic and structural work.Our room was a good size, on the ground floor and the A/C kept it cool, but everything felt damp all week. Lots of hot water and the housekeeping maid kept everything spotless. We received a bottle of water every day. Towels often seemed to be in short supply and face cloths were non-existent. Our room had two twin beds pushed together, which worked well. The safe did not work on arrival, but the next morning it was found to be lacking batteries. The beach was beautiful and we were always able to get a chair. The a la carte restaurants were a nice change, but the food was no better than the buffet.The buffet ranged from fair to okay. Some days/meals were better than others. We found most meals the hot food was cool to luke warm and this is a safety concern. As many people told us, it is the staff that keep people coming back. Everyone was friendly and would do their very best to get anything you needed. They work hard and there are a number of things that would help with organization and workload. Things as simple as signs for lineups, spoons beside the soup and information in the appropriate language. [Details]

5th trip to the island, first time at Sol Pelicano. Room needed some TLC but clean and adequate. Great staff, food was very good overall. Had some rain but overall there were opportunities to enjoy the fabulous beach! [Details]

Great trip to the best beach. Staff friendly and very helpful. Food was reasonable considering all is not available in Cuba all the time. We always found something. Some times there are shortages, but this year seemed a little worse. Transportation and supply chain management is probably the problem. [Details]

I am an annual traveller to Cuba and Sol/Melia hotels >8 times (and I have realistic expectations, and familiar with the "Cuba-isms")). But I never felt so aggravated with lack of hotel service and supplies.
"Noooooo....sorrrrry..." was a common expression, and I have never been left to forage for bottled water and toilet paper while on vacation. Disorganized, no manager was seen directing the staff. Long lines because of short-staffing levels. The beach was the only saving grace for our vacation. Rooms# 58-- are located next to Stage and Disco, so you wont sleep before midnight each night in this block.
This stay turned me off of the Sol Melia chain, and possibly Cuba as well. [Details]

Very nice stuff, the beach amazing nice and quiet. Room was normal, bathroom needs renovation. Food choices are less than other Caribbean countries but it was enough for us. Coctails are super! Children programs are very good. Our son had very nice programs in Kids club and evening time in the mini disco. ODALYS is the nicest stuff in the Kids club, my son liked her very much. We had second vacation in Cuba (first was in Varadero). Here much more nicer everything. I hope we can go back someone. [Details]

OK hotel, clean but not in tip top shape. Nice and helpful personnel. Not too comfortable mattresses. There are a few beaches around that covers almost all tastes, with relative big waves near the resort and calm and almost with no waves a few minutes away(with a taxi) from the resort. Not to many kids, maybe due to the nudist beaches near by but if you are a couple and you seek more intimacy to enjoy the ocean and the sun is a perfect place to go. The food is OK as well but the fruit variety it was very limited and I fount this odd since is a tropical country.
At the end me and my wife, both, enjoyed our vacation and we are sure we will go back as soon as possible. [Details]

This is our 5th time at Sol Pelicano in 2 years. The hotel is very clean, the beach is fantastic, the personnel at the hotel is the best. The food is good.
For the price, you can't go wrong. We will be going back again. This is a hotel with a lot of repeat customers, which says a lot about the place. Complete relaxation during our stay. Ce fut magnifique!!! Gratias Irma, Ernesto a la Llana, Carlos Ernesto, Vladimir ( the Best Pizza maker) Rene, George Luis, Martin, Ana-Margarita, Yamile, Yadarys, Arbanz, Laeticia, y Carlos a la playa,y todo el mundo de Sol Pelicano. [Details]

Had a great time with extended family. The Beach was beautiful and the staff worked so hard to make everyone happy. Room was small but clean and comfortable. Food was ok by 3 star Cuban standard at the buffet. The a la carte restaurants were much better, especially the pizzeria. [Details]

beach, weather and service was great. Food was mediocre as was music. Front desk reception and efficiency was horrible!!!!! [Details]

No service at all. [Details]