Iberostar Coral Esmeralda

Iberostar Coral Esmeralda
4.06 based on 54 reviews
#1 of 3 hotels The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews. in Cayo Cruz
Rated 4.5 stars
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, St. Thomas, ON
Beautiful resort, nicely laid out on a beautiful stretch of beach. Rooms are modern and spacious and the swimout rooms are a perfect addition at the end of the day after you finish at the beach! A la Carte restaurants were good with many choices. Lots of small bugs to still get ironed out before this resort will earn top stars. If you want to try a new resort with good value before the price goes up it is worth it.
Customer service was a big downfall, with them not being able to speak English when they answered the phone. Calling for room service isn't helpful if they do not understand you. The wifi is free but you must get tickets for it. It is not open. Entertainment crew really put on a good effort. Menu boards on the wall would be helpful at the snack bar, very confusing as to which menu is for today and the plastic sign being passed from table to table is passing germs along and won't work when it is bus [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures (Covid-19)
The strong points
Beach, rooms, swim out pools, friendly people, entertainment crew!
The weak points
Communication, not very many employees spoke English, garbage on the beach along the way, drinking water in the rooms, no mini bar in rooms, no drink menus, open the wifi and use a QR code the for menus.
Sanitary measures (Covid-19)
Everything was clean and new. All staff wore masks faithfully. Get rid of the plastic menu that moves table to table, it is not cleaned in between customers.

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