Valentin Cayo Cruz

Valentin Cayo Cruz
3.783.783.783.783.78
3.78 based on 100 reviews
#1 of 1 hotel The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews. in Cayo Cruz
Rated 4.5 stars
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Nice resort... but lots of weak points

, Kingston, ON
2020-03-09
We had a great time, wonderful weather. We stayed in building 1 which was near the buffet and restaurants and pool but right beside the entertainment and was really loud late in to the night. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
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  • Cleanliness
  • Food & Restaurants
The strong points
Beach was amazing (Manny was helpful and friendly) Room decent size,
The weak points
Pools were not heated, tonnes of stairs, no tub, towels and room smelled, food was barely luke warm or tasted reheated,
Certified

Kind of Disappointed

, Truro, NS
2020-02-19
The quality of the rooms in this resort were top notch for sure. Large, clean, beautiful showers and washrooms, comfortable beds, lots of closet space and drawers....top notch. The resort overall was very clean and is relatively small, so not too hard to get around. The main lobby was nice; however, not many other comfortable seating areas around the resort itself. Most the of the places you could sit and relax were metal or plastic chairs and the lounge chairs were not comfortable and were actually quite dangerous. When you sat on them, the back would fly up and hit you in the back of the head.... For a 5 star adult resort, I expected to have some lovely seating areas where you could enjoy a nice book, a coffee or a drink and just embrace the peace. Maybe geared a bit more towards partying and not comfort. The restaurants were okay...however, I have been to 4 star family resorts that had much nicer A La Carte's and a nicer selection of food at the buffet. I also found at the buffet, if you weren't there right at the beginning things were cold and often not restocked. This is not a place I would return to; however, being new, I am sure there is much to learn and over time it has the potential to be a very nice resort if these reviews and comments are used to help with that. [Details]
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Certified

Valentin cayo cruz

, Chute A Blondeau, ON
2020-02-09
We loved our 11 day stay. Rooms were lovely and clean! Wonderful weather and the staff were truly amazing. Played many games around the infinity pool enjoying music. My only complaint would be that they need and larger buffet with more varieties. Food was tasty though! [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
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  • Food & Restaurants
The weak points
Buffet has not a wonderful variety of food. Also they need more staff at the bars for service! Other than that our stay was wonderful!
Certified

The beginning of something very good!!

, Saint-Jean-Sur-Richelieu, QC
2019-12-17
I was at the hotel with my girlfriend for 10 days in late November 2019. As the hotel had only just opened 3 weeks before, I was expecting, as usual, a couple of growing pains. Quite honestly, it was a beautiful stay with this new resort and its great accommodations, its nice beach and pools etc. The food was OK and considering the price we paid, and from what I had also gathered talking to other patrons about the price they paid, anyone who complains about this resort at these rates needs to have their head examined. For sure the staff are young and inexperienced but we found them very endearing, very eager, clean and serviceable. The entertainment was world class stuff with the dancers, and musicians who entertained us throughout the resort. Look at it this way, where in the world can you get a direct flight to a southern beach destination that includes all transfers, taxes, beautiful room, all food, all alcohol, for 10 days under $1000.00 CDN. If you have another somewhere like this please contact me and sign me up. By the way, I really dislike all you towel reservation people who get up at 06:00 am to reserve your spot at the beach or pool. Some of you even go down to the beach at night..Really not a classy activity for a first class adult resort. Another annoying thing are you people who do not respect the dress code in the a la carte restaurants..I guess that you can't read as it is very well indicated on your reservation slip. No beach shorts, flip flops, or tea shirts..Show some class and by the way leave a tip, at least 3 to 5 pesos.. [Details]
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The strong points
Great staff, beautiful resort, acceptable food..Incredible low price for the services received.
The weak points
Elevator to lobby and pool level is non functional. This is a problem for people with mobility issues. The stairs are very steep. Get rid of the towel warriors who reserve areas and loungers at the beach and pools with towels. Limit them to 1 hour only.

Decu

, L'Épiphanie, QC
2019-12-15
semaine du 6 au 13 dec
arrive vers 15h check in tres long 1.45h beau site belle chambre [neuf].le buffet,pas tres variee et repetitif,plats tiedes et meme chose d un cote ou l autre,bar a pate ouvert 2 fois seulement dans la semaine, c etait bien le dimanche pour le lancement off..beaucoups d agents de voyage[ poudre aux yeux] car le lendemain meme routine,manquer d oeuf et de beurre certain jours.le service est ordinaire certain se donne d autre pas.
j ai fait 3 resto sur 4 pratiquement la meme bouffes presenter differament.impossible d avoir la langouste au fruit de mer ,on me repond y en a plus.
beaucoups d intoxications allimantaire durant ma semaine.
au loby seul place pour animation avant et apres souper avant spectacle, le service au bar est tres long et manque de stafs,moin long d aller au snackbar pour un drink,les gens fumes dans le loby ca sent le fond de cendrier pas tres invitant.
manquer de bieres ,mohito,et pina toute la semaine.
la plage est belle ,les chaises plastiques blanc tres dur..comme dans les 2*,tres peu de palapas[gros probleme meme a 60%] j imagine quand ca va etre plein,1 bar a l extrimite avec un seul barman [pauvre lui ]souvent plus de biere et pina ,mohito.
j ai fait d autre ouverture mais celle ci est la pire.
sur l affiche de l hotel c est un 5*,vendu comme un 4*et demie mais cet hotel est un 3* sans plus. [Details]
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The strong points
hotel neuf...plage
The weak points
services ,nouritures,permis de fumer partout ,chaises a la plage,manque de tout

Valentin Cayo Cruz

, Oshawa, ON
2019-12-10
This resort was amazing, super clean, great entertainment staff, oh and the best saxaphone player I have ever heard in the hotel lobby. Bar staff great especially sports bar (Jenner) and pool bar (Sylvia). Beach was lovely but narrow and sand very soft. Bell boy George was very pleasant when taking you and your luggage to the room. Rooms are lovely, clean and spacious. Buffet was better than any other ones I have been to, although I think they need to add at least one more toaster. Ala cartes were good, especially the Italian restaurant , Seafood curry bowtie paste was yummy. All the pools were great except freezing when you first get in with it being winter at the moment, but you soon get used to it with the sun shining. Takes 1hr from airport on a comfortable bus. Do not take US dollars they do not accept them, CDN only. Internet is 1 cuc per hr and can be used throughout the resort, but if you turn it off when you are finished, it will last you a lot longer. Entertainment, so energetic and entertaining overnight at 9:30p.m. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Activity staff. Bar staff. Saxaphonist Rooms clean and spacious. Beach lovely soft sand Internet great reception for 1cuc per hr.
The weak points
Pools too cold, but no big deal you soon warm up. Nothing close by to go shopping.
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