Melia Cayo Coco

Melia Cayo Coco
4.564.564.564.564.56
4.56 based on 917 reviews
#1 of 20 hotels The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews. in Cayo Coco
Rated 4.5 stars
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Melia Cayo Coco = Retreat for our soul

, Etobicoke, ON
2021-11-14
My husband and I just returned from a week of vacation in Melia Cayo Coco. We have been in Cuba many times, and this vacation was definitely the best one.
Quality of accommodation , food, services, entertainment, cleanness, beach, and most importantly staff who was helpful and always keen to assist us in having the best of the vacation time.
We will happily return back to Melia and will recommend it to our friends group.
Special thanks to Gippsy and the rest of the staff for making our vacation memorable! [Details]
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The strong points
Rooms, food, gardens, beach, cleanness, friendly staff
The weak points
none
Sanitary measures (Covid-19)
perfect
Hotel reply, PR/Marketing, on 2021-11-19
Dear Jasna H, Thank you very much for your fantastic review and for taking the time to share your experiences at Meliá Cayo Coco with other readers of this site. We are very happy to read that of your many times in Cuba your vacations at our hotel were the best ones. We greatly appreciate your praises on our facilities and services. It is so good to know you felt very well cared for by our staff, always striving for providing you with a wonderful experience. I will gladly share your kind words with them. Thank you once again for recommending us and for announcing a future visit. We look forward to your return so you can spend another unforgettable stay with us. With warmest regards, Marco Mazzucchelli General Manager

Wonderful Vacation

, Toronto, ON
2021-11-12
I was very pleased with covid precautions and sanitizing. All staff were double masked inside and out. No one touched (served) food except for staff. A covid rapid test is done before you get a room key.
The resort map is emailed to you however it took 6 hours. For early arrivals like mine this was inconvenient. I had a wonderful lagoon room with both sunrise and sunset views off my balcony. All staff were pleasant but a few were exceptional. Yanelis (buffet and pool bar). Dayan our bartender at the pool bar. My chamber maid Tanya (I'm sure her name is more exotic). I thoroughly enjoyed my first trip in 2 years and I will return. Also Felix a bellman [Details]
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The strong points
Covid precautions Supervisors/bosses helped out when needed. Friendliness Cleanliness of the beach.
The weak points
Too long for resort map Mosquitoes (amount of precipitation this year more than normal)
Certified
Hotel reply, PR/Marketing, on 2021-11-19
Dear Peggy Carter, Thank you very much for taking the time to review us on this important website. We are very happy to read you spent a wonderful vacation with us. We are very grateful that you have appreciated how all sanitary protocols are strictly adhered to in our hotel as the safety of our guests is very important to us. So good to know you liked your room very much and that you felt very well attended by our staff. Yes, they are hotel's greatest asset and we do praise them everyday for their right doing. We really appreciate your opinions and will be more than happy to welcome you once again at Meliá Cayo Coco on your next vacation. With warmest regards, Marco Mazzucchelli General Manager

Hotel Melia Cayo Coco

, Toronto, ON
2021-09-27
Unforgettable and wonderful experience !!!
Classy, small and with the great old Cuban style. Excellent for relaxation. The beach is beautiful with turquoise ocean and white sand. Location for us was great because the scuba diving center was very close to the hotel. The accommodations are superb clean and comfortable.
The food was great, many options , perfectly fine and the international restaurant amazing. The staff is wonderful workers who are making every day the effort to make sure you have a great holidays. From the front desk all over to the manager and customer service always ready to help and find the best solutions. The entertainment is beyond expectations professionals who are putting their heart every night and try so hard to make every one happy. Gym and sports wonderful.
Prevention standards and safety are the priority if the Hotel. The doctor and the nurse always available and walking around the facilities making sure the standards are followed. We definitely plan to come back !!
We highly recommend this Hotel !!! [Details]
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The strong points
Amazing service with wonderful workers who make the Hotel marvelous. Cleaness impeccable. Safety and prevention a 100% satisfaction. Beach amazing. Food and drinks great. Entertainment beyond expectations.
The weak points
Should be a good idea to repair the stage for the presentations at night and to offer the facilities like showers and room for the entertainment team to stay at night and have a good rest they are the key to keep the guests happy which is the main point .
Certified
Hotel reply, PR/Marketing, on 2021-09-30
Dear Sandra, Thank you very much for taking the time to review us on this important website and for your compliments on our facilities and services. Good to read that you enjoyed an unforgettable and wonderful experience with us and that you greatly appreciated how sanitary protocols are strictly applied in our hotel to guarantee the safety and well-being of our guests. We are so happy to hear that you found our beach beautiful, our rooms always clean and comfortable, and our wonderful staff always striving to guarantee our guests a great vacation. We greatly appreciate your comments and we can assure you we will take them into account as the opinions of our guests are very important to us. Thank you very much again for trusting us and for recommending us. We look forward to welcoming you back in the near future. With warmest regards, Juan Pereira General Manager

Amazing resort for relaxation!!

, Pembroke, ON
2021-08-19
Melia is a great resort destination for couples and honeymooners but also for singles who seek a laid back destination. The staff are very dedicated and readily eager to help. I thoroughly enjoyed my stay at Melia. [Details]
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The strong points
The food is surprisingly some of the best food I've had in Cuba. In comparison to other hotels, Melia excels in their food services (buffet or à la carte). The beach is absolutely gorgeous with a lot of room. Free WiFi. Staff are Covid safe!
The weak points
For single female travellers, beware of constant unsolicited attention from Cuban men and flirtation. Because of Covid, they're lacking staff so some activities were cancelled like Zumba classes.
Certified
Hotel reply, PR/Marketing, on 2021-08-26
Dear Mr. Azouz, Thank you very much for taking the time to write your review on this important website and share your experiences with other readers. Thank you very much for all your compliments on our facilities and special services my team provides. It is so good to read that you really enjoy the quiet and cozy atmosphere of our hotel and that you recommend us as a great tourist destination not only for couples and honeymooners but also for singles looking for a quiet and relaxing place to enjoy their vacations. Yes, our staff is very professional and helpful always striving on providing you with enjoyable holiday experiences. We are pleased to read that you found our food as one of the best you have ever had in Cuba. Rest assured that we will take your opinions into account since they are of great importance to improve our services. We look forward to welcoming you back so you can enjoy another wonderful vacation at meliá Cayo Coco. With warmest regards, Juan Pereira General Manager

Great 2 weeks

, Mount Royal, QC
2021-08-16
We stayed at the Melia for 2 weeks from August 1-14. This was our almost 40th trip to Cuba since 1989 so we have lots of experience and know what to expect.
The Melia was an older resort built - 25 years ago. They take great pride in their resort and are constantly upgrading it.
Beach 5*
The beach at Cayo Coco is great. White sand long and wide. Water was still & crystal blue for 1/2 the time we were there and the rest it was a little bit more wavy and not as clear as we were there as Tropical Storm Fred was passing.
Food 5* guests needed to be masked to approach food or would not be served
The buffet restaurant was fantastic. As the hotel was at 1/4 occupancy there were never ant lines for anything. Breakfast was strong with different stations for- eggs(fried, omelets or pouched) sandwich(ham, cheese and other stuff) crepes, smoothies, fruits and cheeses.
A la carte
Mediterranean- Wonderful views as it is on the second floor overlooking the ocean. We had all 3 offering, shrimp, chicken and beef. The beef was tasty but 1 of the 2 times was tough. chicken was stuffed and solid and the shrimps were our favourite.
International- was on the lagoon, also with great views. Same sort of selection chicken, beef and shrimp. Once again we were happy with all 3
Cuban- was directly on the beach. Food was good but it was pretty hot as it is outdoors.
Snack bar- Fantastic! Fried calamari, personal pizza, hotdogs, hamburgers, cheese fingers and sandwiches. Lots of selection and never a long wait. Abel the barman/server was usually alone and did a great job. Made wonderful natural fruit pina coladas that were the best.
Drinks- we were not big drinkers so they were good. Didn't have some of the stuff we were used to like Port or some sort of coffee liquor but other than that the bartenders at the lobby and beach served us quickly and always with a smile.
Room- our room was facing the ocean and was completely renovated. It was one of the best views we have ever had. Top notch!
Staff- 5* The staff really made the difference, what the hotel lacked because of its age the staff made up. Within 2 days the bartenders memorized our orders before we even spoke. The waiting staff was fantastic(Alendro, Katty and more) removed our dishes quickly, refilled our waters and brought us more drinks when we emptied ours. The check-in was a breeze and their customer service agents Gyppsy and Luis really try hard to make your vacation special.
Covid protocols 5* They continually cleaned all surfaces from bars, washrooms tables and chairs.Staff mostly wore 2 masks & faceshields. Patrons needed to wear masks when they were around the food. If you didn't they would not serve you. Most of the Canadians were fully vaccinated and so were the Russians(needed to be for them to get on their plane) We took a covid test on arrival and another one 3 days before we left at a the cost of 30usd(much cheaper than other destinations)

We will definitely return. [Details]
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The strong points
Beach, Food, Service and their Covid protocols
Certified
Hotel reply, PR/Marketing, on 2021-08-19
Dear Cuba traveler, It is so encouraging reading such a fantastic review! Thank you so much for all your praises, thank you for your wonderful remarks on our facilities and services. It is very encouraging to read such a positive feedback from our customers. We know our staff is our biggest pride and we praise them day by day. They will be very happy once they know about your kind and cheering words. Thank you very much for trusting us! We hope to see you again in the future so please, send us your preferences for next time and we will be very glad to look after them. With warmest regards, Juan Pereira General Manager

Wonderful Vacation Location

, Calgary, AB
2021-08-10
It is a lovely hotel, well situated on a beautiful beachfront.
Different choices of accommodation spread out in 2-4 room buildings throughout the grounds.
Large buffet room and several other restaurants available for dinner a-la carte meals.
Very long pool with warm water though very shallow. Great chairs and cabanas available around the pool and beach area. [Details]
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The strong points
Great beaches, 24 hour lobby bar. Variety of food choices. Lots of night time entertainment and dancing.Responsive front desk service.Management always looking after the grounds.
The weak points
Wi-Fi was difficult and sporadic. Service for getting coffee was something you had to ask for.Needs updating in some areas.
Sanitary measures (Covid-19)
Very clean.
Certified
Hotel reply, PR/Marketing, on 2021-08-12
Dear Ron, Thank you very much for posting your review on this site and for so nicely commenting on our facilities and services. We are so glad to read you have encountered our hotel to be so charming and a wonderful vacation location. Thank you very much for your comments; based on all your opinions we can work on improvement to make our hotel a better place to all our customers' satisfaction. We hope to see you again in the future so please, send us your preferences for next time and we will be very glad to look after them. With warmest regards, Juan Pereira General Manager

Great holiday

, Saskatoon, SK
2021-08-09
My wife and I were at Melia Cayo Coco from July 31- August 7/2021
We thoroughly enjoyed our stay from check-in to check-out.
The food ranged from very good to excellent with great variety and creativity.
From the General Manager to all the waiters, waitresses, bartenders, cleaning staff, front desk , groundskeepers and servers a big thank you for all your attention and work.
Our room was a lagoon view room and was spacious and very comfortable.
We spent time at the beach and pool and found both to be amazing!
I also made use of the medical staff for a minor ear infection and a special thank you to them.
A special than you to Tamara, Beatriz, Arley, Angel, and Pedro.
Thanks again for a great holiday and we will see you again! [Details]
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Certified
Hotel reply, PR/Marketing, on 2021-08-12
Dear Mr. Jackson, We are so glad to know we have provided you with such an amazing experience! Thank you very much for sharing your Meliá Cayo Coco experience with other readers and for so generously commenting on our facilities and services. We are very happy to read that you found our food excellent and very varied and that you really liked your room overlooking the lagoon. It is so good to know that you felt very well taken care of by our staff. I will share all your remarks with them, they always provide service up to a high level and are hotel greatest asset. We look forward to welcoming you again so please, rebook and let us know if there is any request we may honor, as we would be very glad to assist. With warmest regards, Juan Pereira General Manager

Safe Covid escape in Paradise

, Verdun, QC
2021-01-20
This was our second visit to Melia Cayo Coco. We tried it in October 2020 and fell in love with the resort. My husband refused to consider any other hotel and chose Melia Cayo Coco to spend our Christmas 2020. This was not just ‘a trip' for us but a lifelong dream of my husband to spend a Christmas down South. Thank you Melia Cayo Coco for making this trip so special.
It was an excellent stay with great food, exceptional service and quality accommodations. We will return to this hotel.
Safety: We had a PCR test at the airport. At the hotel, the staff is constantly disinfecting, washing their hands and wearing their masks all the time. Furniture is placed to respect distancing and hotel is at reduced capacity. Mask wearing is required to get food at the buffet. Employees are serving food, or it is presented in individual portions. There is staff watching the buffet and enforcing mask wearing. I felt very safe. Staff do their part but we guests have to do ours as well.
Rooms: We were in the Lagoon rooms Sunset views and we loved it. I had a large outdoor balcony with a sweeping view of the lagoon. Sunsets were unbelievable. Room was large, clean, with coffee & tea maker, a fridge, a safe, shower & bathroom area separated from the sink. Walking to and from my room, admiring the lagoon, looking at the fishes and little medusas, was a delight each time and very relaxing.
Food: We find the food exceeds our expectations at this resort. We are in a pandemic so the A la carte restaurants were not all opened at the same time, and some nights it was only the buffet available. This resort is not a cheap resort but you get the quality you pay for. Compared to other resorts in Cayo Coco, there was much more fresh fruits and vegetables here and cuts of meat were of higher quality.
Lunch: often served at the beach restaurant buffet form, with a band every day. When it got a bit cold or windy for 3-4 days, lunch was served at the inside buffet. If you get tired of the buffet, the snack bar makes hamburgers, sandwiches, pizzas, fries, and serves some desserts.
Breakfast was at the buffet, there were always egg & omelette sections and often a pancake/banana foster station. I often found smoked salmon available as well as selection of cheeses and cold cuts, as well as all breakfast items you are used to.
Dinner buffet: plentiful with a grill section and a pasta section, a roasted piece of meat every night. We really enjoyed the buffet. There were sea food options at the grill every night.
Restaurants: we enjoyed all the restaurants. The Cuban is near the beach and can get very windy but food was really tasty. International & Mediterranean served enough options that we did not get bored. My husband tried a Chef special (ox tail stew) and found it delicious.
Birthday meal: My husband had arranged for a special dinner for my birthday, which was hosted around the pool (as other locations were windy that night). It was a surprise dinner and I was not aware. While I was lounging at the pool I saw the staff cleaning the palapas that were to be used later for the dinner. There was a server just for us and some romantic music. My meal was Sea food galore: delicious smoked salmon entrée, warm and tasty sea food bisque and a very creamy Lobster Thermidor as a main. Everything was great and hot and the setting felt intimate. I really feel the staff goes out of their way to make these occasions special.
Christmas buffet: it was impressive. Lots of seafood available, roasted turkey, ham and pork, they really went all out to offer special salads and appetizers, and the desserts were works of art. It was one of the best buffet meal I've ever had.
Pool: not too big but an organic shape with quality accommodations: bali beds, little alcoves near a little lagoon where you can see little fishes and two tortoises, every spot respecting distancing.
Beach: is beautiful and swept for seaweeds every day. Plenty of palapas – I could always be two palapas away from any other person.
Drinks: Drinks were great. When you ask for a cocktail you get the same cocktail each time. Although options at the pool and beach bar are not as plentiful, their drinks were well balanced. No cheap juices made from powder. No white slushes called ‘pina colada'. I enjoyed the Spanish coffee most of all. My husband does not drink alcohol and enjoyed Banana mamas & Pina coladas sin rum. Once more, you pay for quality.
The staff: They make this place special. We've been to tens of other resorts and never really connected with staff. Here, we were treated warmly, like friends. Although staff were wearing masks, you could see their smiles in their eyes.
I apologize for misspelling some names
Gipsy: although we did not meet her, she made sure of our well being and checked on us from afar many times. She really cares about the satisfaction of the customers.
Niurka greeted us personally at arrival and checked with us every day. She answered all our questions and took time to tell us about the situation outside of the resort. She was charming and helped us better understand the Cuban culture. She made sure we had a special stay.
General manager Juan could be seen all over the resort, constantly checking on everything. He was checking on the employees, visiting all the restaurants, supervising renovation work, greeting new arrivals – this resort is well-managed and you can see why by watching Juan.
Yunismy at client services was extremely attentive to our needs and made sure I had wine waiting for me at arrival and a bottle of cava for my birthday. Even when she was not at the resort she checked on us, and made sure to greet us everyday she was at work. She made us feel special and we miss her smile. She helped my husband organize the surprise birthday dinner.
Kennier at client services is such a gentleman and checked on us daily as well. He took the time to answer some questions we had and talked to us every time he was at work. It was fun to see him waive and come to us to make sure we were happy because he is so warm & friendly.
Maite from the entertainment team was a delight. Her positive energy was contagious and following the yoga classes, we spoke about spirituality and she helped me get motivated to pursue yoga at home. As well, she taught me some mambo and told me about some history of Cuban dance. I really enjoyed her positive energy.
Aniuska from the entertainment team helped me work on my hips while practicing salsa. She is warm and attentive, and the lady can dance something fierce! Her sense of humour is very sharp.
Servers: Yarima always had a smile and a joke for us. We often sat in her section just to get to say hi.
Anysbel?? Recognized us from our last visit and made sure to speak to us in French. I swear I could see her smile under the mask. Victor as well made sure to speak to us in French and enquired after our well being at each meal he served us.
Bartenders/Servers: Yamil is very funny and I enjoyed watching his antics as my husband and him were teasing each other over ‘Despacito'. He brought us drinks and a laugh!
Osvaldo we remembered from a special dinner we had last time and he was our server. I always enjoy asking him to surprise me with a new drink. He's the one who introduced me to the Brandy Alexander cocktail!
Quick mention to Noel, Jorge, Angel, Joel (or Yoel?) & Abel as well, thank you for a great service!
We are already planning our next stay. We feel so safe in this region of Cuba, with their optimal health system and the care & precautions taken by the staff of the Melia Cayo Coco, that we will come back even if Covid is still active. [Details]
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The strong points
The staff is amazing The food is better than general in Cuba Cocktails are delicious Rooms are very clean, big and well situated
The weak points
Only one pool
Sanitary measures (Covid-19)
Very safe: cleaning, distancing, staff wearing masks constantly, staff serving you at buffet
Hotel reply, PR/Marketing, on 2021-01-22
Dear Anniep,Thank you very much for posting your comments on this site. We are glad to know that you enjoyed your vacation and happier because you have already announced your return. Thank you very much for all your compliments on our facilities and special services our team provides. Have shared all your remarks with them, it is always my pleasure telling our team how positive their right doing influence on all our customers' holiday enjoyment. What more can I say after reading such an amazing review. Everyone who reads your comments will exactly know what Meliá Cayo Coco is about, because you have not missed a thing. Thank you for providing so many details and for all your compliments every time you share your experience with other readers from this site. We know we have to go the extra mile for that is what makes all the difference, and your comments along with the positive feedback we constantly get are a definite proof of that.Thank you so much again for the time you have taken to review our hotel. Meliá Cayo Coco is already looking forward to seeing you again in the future. Just let us know what your preferences are for your next time and we will be just too glad to assist with them. With warmest regards, Juan Pereira General Manager

Vacances merveilleuses et sécuritaires

, Salaberry-De-Valleyfield, QC
2021-01-09
Vacances inoubliables du 14 décembre 2020 au 4 janvier 2021 Distributeur de désinfectant partout sur le site. Médecin et infirmière qui font la prise de notre température à tous les jours. Tous les employés portent le masque en tout temps.
Toutes les précautions ont étés prises contre la COVID du début à la fin de mes vacances.
Buffet : Excellent choix. On pointe la nourriture que l'on veut et ils nous servent.
Restaurants à la carte : Le service est attentionné et la nourriture excellente.
Souper à la plage et à la piscine : Bravo à toute l'équipe qui a organisé ces merveilleux soupers. Au-delà de mes attentes. Merci.
Animation : Son Del Rio excellent groupe qui nous divertit avec leur musique. C'est le party garantit. Les danseurs et l'équipe de l'animation font un très bon travail. Bravo Edelier.
Service : Bar, buffet ou les restaurants, le personnel est toujours souriant, aimable et s'assure que nous ne manquions de rien.
Entretien plage piscine : Carlos (Carlito) qui désinfecte nos chaises pour plus de sécurité.
Entretien général : Bravo aux jardiniers, femmes de ménage (chambre, salle de bain etc.) qui font un excellent travail pour que le MCC soit un endroit d'une propreté impeccable.
Un merci très spécial au GM Juan Pereira , Niurka et son équipe du service à la clientèle qui ont tout fait pour nous mettre à l'aise et s'assurer que nous manquions de rien durant notre séjour. Merci MCC de me sentir en sécurité. [Details]
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The strong points
La gentillesse du personnel et la qualité de la nourriture. Propreté des lieux.Protocoles sanitaires suivi et respectés.
The weak points
Nourriture pourait être plus chaude au buffet.
Sanitary measures (Covid-19)
Excellente mesures sanitaires.
Hotel reply, PR/Marketing, on 2021-01-12
Chère Claude Gis, Merci encore d'avoir publié votre opinion sur ce site important pour le client canadien. Nous sommes très heureux d'apprendre que vous avez apprécié vos vacances dans notre hôtel. Étant des clients fidèles, ils savent que nous faisons tout notre possible pour les chouchouter tous! Merci d'avoir mentionné les noms de ceux qui se sont démarqués par leur charisme et leur dévouement, et merci d'avoir noté que je répondais aussi personnellement à chacun de leurs besoins. Je félicite tout le monde pour leur excellente performance. Nous espérons vous revoir au Meliá Cayo Coco, sans aucun doute votre résidence secondaire! Recevez un salut cordial, Juan Pereira Directeur Général

What a nice vacation!

, Keswick, ON
2020-11-30
I travelled alone and met 2 other solo travellers in line to check in. We pretty much spent the week together. The service here is second to none. I've been to butler service resorts and this place can keep up. The food was good. I'm not picky. The seafood was excellent and always a wide variety. I had an updated room and it was kept super clean. Very comfortable beds and pillows. AC worked perfect. Customer service here was fantastic. They looked after any request immediately. Kennier (custommer service) and Aniuska (yoga/entertainment team) and Tamara (bar/bookings) went above and beyond. The manager at this hotel is literally everywhere making sure things are #1. I've never encountered such a hands-on, involved and professional manager. The grounds are beautiful and if you mention that a light bulb is out on the path, they immediately ensure all burned out light bulbs are replaced. The staff everywhere are so wonderful. I will be back. [Details]
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The strong points
The staff here are so helpful. You feel at home at this resort. Very relaxing. Great evening entertainment where the animation staff actually engage with guests.
The weak points
I wish there was drink service on the beach. No big deal though because the walking exercise allowed me to indulge all week without gaining an ounce.
Hotel reply, PR/Marketing, on 2020-12-01
Dear Beverleeann, Thank you very much for posting your review on this site. Thank you ever so much for your compliments on my person, I´m always striving to make all our guests feel welcome and I always strive to perfection, your holidays are the most important task and I feel very involved in any needs or desires you have. With my team is the same: Any, Kennier, Tamara, are such wonderful workers that will be congratulated for their professional doing. We are very happy to know that we had a varied food selection to cater your needs and the room you got was comfortable. This is the intention we pursue everyday: that our guests feel like at home while staying with us. Thank you very much again for your comments and for announcing a second visit. Let us know in advance any room request you have, as we will be very happy to fulfill any request you may have. With warmest regards, Juan Pereira General Manager

Amazing Resort

, L'Île-Bizard, QC
2020-11-29
I travelled with my wife, and my daughter to Cayo Coco, and we stayed in Melia Cayo Coco for a week. When we arrived at our hotel we were greeted by all of the staff, music and dancers. We were overwhelmed by their sincerity and friendliness and this continued for the whole of our stay.

The hotel is excellent. Lobby bar is fabulous and all the drinks were good, nice to have well made cocktails.
Hotel is beautiful and well kept.
Cleaners and gardeners all are so friendly and excellent at their jobs.

Food was very good, so much choice in buffet and the staff in restaurant is lovely. A-la-carte restaurants (twice a week) are all good too.

Evening entertainment was very good. Different shows each evening at 9:30, every night.

The beach was nice and only a very short walk from the hotel's room, also we could even eat at the Beach grill .

I want to thank the hotel and staff for its amazing hospitality and personalized service; specially the customer service and entertainment staff, the best by far, even during this pandemic the staff worked so hard. All the staff wore masks and there was sanitizer dispensers all over
I strongly recommend Melia Cayo Coco and will be back again soon [Details]
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Hotel reply, PR/Marketing, on 2020-12-01
Dear Refaat G, I feel very proud of my team every time I read a review like yours! Thank you for so nicely commenting on all the services and facilities of the hotel. I'm happy to hear the food selection was to your liking and the cocktails too. It means we are succeeding in our daily efforts to provide you with great and memorable stays, like the experience you just described. Customer service and entertainment staff are great assets for the hotel and for the guests, the staff is the most sincere and friendly one will ever met. Thank you again for trusting us your holidays in this difficult times. We will be very happy to welcome you back in the near future, so please if you have any room request let us know as we will be very happy to assist. With warmest regards, Juan Pereira General Manager

Harry & Shawna

, Spruce Grove, AB
2020-11-25
We have recently returned home from a two week vacation in paradise. The Melia Cayo Coco in Cuba. We were fortunate enough to stay in one of their suites looking over the Lagoon, absolutely stunning. As is the breathtaking beach. The whole resort is very nice just needs a little TLC after the storm which maintenance is working hard at.
The staff is amazing all of them. So happy, friendly, helpful and just go above and beyond to make your stay enjoyable. The entertainment is great, always wanting you to participate whether it be yoga, aquasize or dancing after the nightly shows, which are incredible.
The food could be a little warmer but all in all very good. They have 3 a la cartes, International, Mediterranean and Cuban which are very good.
I would highly recommend you book your beautiful get away with the Melia in Cayo Coco.

Thanks again,
Juan (Manager)
and the lovely staff [Details]
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The strong points
The staff are the best
The weak points
storm repairs underway
Sanitary measures (Covid-19)
Excellent
Hotel reply, PR/Marketing, on 2020-11-27
Dear Harry & Shawna, Thank you so much for taking the time to post your comments on this important site. Thank you very much for posting your review on this site. We are very glad to know you enjoyed your vacation and our facilities and services were up to your expectations. Thank you for so nicely commenting on our staff, specially on ur entertainment team, they work so hard and are always coming up with new ideas so that you enjoy of the best vacation ever; I can not wait to congratulate them personally; they will be so thrilled!!We have taken note on your observations regarding the temperature of food and will inform our area managers about; thank you so much for honest opinion. We hope to see you again in the future so please, send us your preferences for next time and we will be very glad to look after them. With warmest regards, Juan Pereira General Manager

Melia Cayo Coco

, Nepean, ON
2020-11-24
We have visited this wonderful hotel compund from 15-22 November and we want to congratulate Manager Juan and his crew on an excellent conditions provided for a week of full enjoyment and satisfaction. We have been impressed by professional work of hotel staff - from clean facilities, food etc. to services provided everything functioned so well that it was a real pleasure being there. Some of the staff impressed us immensely, like waiters Nayma, Osvaldo and Tamara, cleaning lady Lisyen, Felix at reception desk and every single employee was so friendly and helpful that we were enjoying every single second in this fascinating hotel compound. We will be definitely returning this time for two weeks as we always feel here safe and more then welcome. We strongly recommend to all Canadians to visit this wonderful hotel and its staff - first class and best value for the money. Congratulations Melia Cayo Coco. [Details]
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Hotel reply, PR/Marketing, on 2020-11-26
Dear Boris and Liliana, What a fantastic review! I have so much enjoyed reading all your comments on your recent stay in our hotel. Thank you very much for reviewing your positive experiences on this site. We will certainly share your very nice words with the staff, your comments make us feel very proud of the way they serve you all and have already acknowledged them all for such a positive attitude. I feel so proud of my team every single day! We are already looking forward to welcome you back in the near future so please, drop us a note with your requests, as we will be delighted in looking after them. With warmest regards, Juan Pereira General Manager

110% Satisfaction (and Safety) @ Melia Cayo Coco

, Wellington, NS
2020-11-19
We have recently returned from our 5th visit to the Melia Cayo Coco - a week in our true paradise!
Because of the drastic changes in the travel world due to the CoVid situation, we were a little hesitant as we began our journey. We had been following the reports through Facebook and the news, but information can be confusing. However, immediately upon our arrival in Cuba, all our concerns were put to rest as we observed the protocols and attention to every detail taken by the Cuban staff.
Known for moving people efficiently, the (masked) airport staff had us through the temperature checks; hand sanitizers; CoVid rapid test (two nasal and 1 cheek swab – printed results in 24 hours); Customs; sanitized baggage pickup and onto the buses. The entire flight was processed in less than an hour. The MCC is close – “ a one beer trip”! There, another temperature check; hand sanitizer; welcome from the (masked) management & (masked) dancers and instructions for the changes in procedures because of the new safety protocols. These included the wearing of masks when attending the food area of the buffet or dealing directly with the staff face-to-face; sanitizing your hands as often as possible (dispensers are all over the Resort) and beach towel exchanges done daily in the rooms.
On site, the sanitizing requirements and safety precautions were evident at all times. At the restaurants and bars, the tables were cleaned and sprayed the moment you left and often again as the new guests sat down. All buffet food was served by gloved and masked staff so there was no shared contact with serving utensils. Portions of certain items, like appetizers or desserts were arranged in individual serving dishes for you to select as much or little as you wanted. The bathrooms were immaculate (the chlorine scent confirmed the constant care!). Public areas, like the Lobby and building stairs, were washed and wiped down constantly. The beach beds were collected and sanitized, then brought out individually, as needed. A Doctor and nurse are on site 24/7 and everyone's temperature was taken every single day. All workers have to test negative on a CoVid test before arriving at the Resort. Once there, they work a two week rotation (working fourteen-sixteen hour days); staying just off-site, away from their families and homes for the duration of their rotation.
I cannot say enough about the staff. Running the property with 100 guests and a reduced labor force , you would think something would be lacking. Not at MCC….they all worked twice as hard, often doing “double duty”. Expect to see your breakfast waiter later serving drinks at the bar or the Resort Manager helping serve a guest at the Beach Grill! No detail forgotten, no service too small. And always with a cheerful “Hola!” and a smile. (My husband and I began to refer to them as the “A Team”, because they were first class all the way!)
Food is always a bit subjective but we felt there was absolutely no lack of quality, volume or variety! Everything we had enjoyed during previous visits was there – in the Buffet, the pasta, fresh grill, omelet, carving, dessert and ice cream stations were all up and running! Same can be said about the quality and variety at the pool and beach restaurants for lunch. One small change was the availability of the a-la-carte restaurants – they were open for two evenings and staff was divided between them for service.
The only places where the effects of the pandemic, combined with the existing embargoes was evident was related to some building and grounds maintenance. Building materials and paint are still in short supply, so a few structures are showing a bit of “wear ‘n tear” after being hit repeatedly with the tropical storms in the last few months. Reduced staffing reflected in a few areas of the resort where the usually pristine grounds await the return of the full gardening staff. Also, because of travel restrictions, some of the usual lobby entertainment and Cuban bands was not possible, but the Entertainment Team/Dancers provided lots of energy and a nightly evening show – one being held on the Beach, which was a blast!!!
Take note of the currency changes – they are phasing out the two tier structure. They CANNOT use the Canadian coins, so either convert to the CUC's at the desk or, better, bring US $1 dollar bills for tipping. Please note that you need a credit card (MasterCard or Visa) to purchase hotel services like Internet cards, any excursions, souvenirs or alcohol and tobacco products.
We would go right back “in a heartbeat”! The things that matter – service, beach, good food, ambiance, safety– are all there…110%. I would love to list all 150 people who came together to make our visit the wonderful experience we so happily anticipate the moment we set foot on the resort!! But a special “Thank You!” and “Tip of the Hat” to Juan Pereira (General Manager), Gyppsy and Yuismy (Customer Service Stars), Yamil, Tamera, Joel, Jorge, Idolina, Yanima, Yordanka (service staff) and Saily (airline representative)!!!. Our deepest thanks to every one of them (and ALL the staff) for their hard work and dedication!
If you can go – please do. We felt safer at the MCC in Cuba than we do taking a trip to our local grocery store. The Cubans need our support and we need their smiles and sunshine! [Details]
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The strong points
Service, service, service! Best beach and warm waters!
The weak points
Not a resort flaw, but embargoes make it difficult for certain items to be readily available (i.e. building supplies).
Sanitary measures (Covid-19)
Outstanding - very safe and constant attention to cleanliness and sanitizing protocols.
Hotel reply, PR/Marketing, on 2020-11-23
Dear John&Susan,, Thank you so much for taking the time to post your comments on this important site and specially for recommending us to future guests. It gives me so much pleasure to learn that you enjoyed of a wonderful holiday vacation and that you felt safe and well taken care of by my team. Thank you so much for mentioning those members of the staff who stood out the most to you, they are the greatest asset of Meliá Cayo Coco and I personally take so much pride on the incredible work they carry out daily. During this Covid pandemic our hotel has enforced several hygiene protocols to guarantee safety of our guests and staff and we are very strict in its accomplishment;that's why your review will be very useful for future travelers who want to visit our destination. Thank you so much for all your praises on our facilities and services and do not hesitate in contacting us when you are ready to come back, we will be more than happy to assist you in your every request. With warmest regards, Juan Pereira General Manager

Amazing getaway

, North York, ON
2020-11-11
General Overview

Cuba is one of my favorite countries in the world. I try to visit Cuba every year. I had been to Cayo Coco before and I loved the beaches and resorts.
This time I decided to stay at Melià Cayo Coco for the first time and I was impressed by the hospitality, warmth, attention to guests by the staff at the resort. We were welcomed like family and every single employee at Melià Cayo Coco went extra miles to make our stay the most memorable and enjoyable.
The resort is gorgeous, same as the beach. There were not too many people at the resort because of the pandemic but for some of us it was even better. We (the group of wonderful people I met at the resort) had entertainment right there, danced our heart away every night. It was such a great time no words can explain. Also, there's opportunity to go on tours like Catamaran, which was the best Catamaran tour I have ever been too. Everyone had a blast!
The rooms at the resort have been recently renovated and look very neat and cozy. There are 4 restaurants at the resort (2 a la carte and 2 buffets). The variety of dishes is surprising. One can order delicious lobsters for some extra money. The staff at the restaurant is super friendly and attentive.

SAFETY

Cuba is famous for her outstanding high professional doctors and safety.
Upon arrival at the airport you will be tested for Covid-19. All the bags and luggage are being sanitized. It's mandatory to wear a mask upon arrival at the resort and also sanitize your hands.
The test is absolutely safe and the results are ready the following morning. Until the results are ready you will have to wear a mask in all public places at the resort especially restaurants. You'll be able to go out and enjoy all the facilities at the resort. No problem! The beach has no restrictions at all. One can enjoy it all day long.

Currency Exchange and TIPS

Due to Covid-19, they do not accept cash at the resort. You will have to pay for extra services by debit/credit card so please don't bring a lot of cash with you but for tips. Tipping is very important. You can either exchange some Canadian dollars at the bank in the airport for pesos but remember there's no currency exchange at the resorts at this time due to Covid. You will have to use your banking card to pay for all extra services like mini bar, Internet, tours, gift shops etc. The best tipping suggestion is to either pay in $1USD, $5CAD or Cuban pesos (no Canadian/US coins). Cubans didn't have a chance to work for 7 months due to Covid so your tips are very important.
Once again, I had outstanding vacation at Meliá Cayo Coco and I highly recommend this resort to everyone. I will be definitely coming back.

Tamara T. [Details]
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Hotel reply, PR/Marketing, on 2020-11-16
Dear Tamara T, Thank you so much for taking the time to post your comments on this important site. We are very happy to read so much praises on our facilities and services my team provides from an experienced travelers that is so fond of Cuba. There is no greatest feeling than to learn that our effots have paid off and that you got to enjoy a wonderful vacation that you are loking forward to repeating again. Thank you as well for explain the currency and money exchange situation to the future traveler which they will find very useful. It was a pleasure serving you as so it would be every time you come back to stay in our hotel. Please, let us know your booking details and preferences, we would be just too happy to look after another great time in Meliá Cayo Coco. With warmest regards, Juan Pereira

Amazing Vacation

, Collingwood, ON
2020-11-11
I had a wonderful time at Melia Cayo Coco. The staff was exceptional and went out of their way to make me feel at home. The food was great with lot's of choice and variety, same with the drinks. The resort is so clean and sanitizing is a priority. I am a travel agent and usually never go back to the same resort but I would definitely be back to this resort. [Details]
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Certified
Hotel reply, PR/Marketing, on 2020-11-16
Dear Janice, Thank you so much for taking the time to post your comments on this site. We are delighted to read you enjoyed a marvelous time while staying with us and that my amazing team made you feel special and took good care of you. Thank you so much for all your praises on our facilities and services, I cannnot wait to pass them on to my team!! We are so looking forward to welcoming you again; therefore when you are ready to come back do not hesitate in contacting us, we will be more than happier to provide you with another memorable experience. With warmest regards, Juan Pereira General Manager

People are missing out

, Point Edward, ON
2020-11-03
First time at the Melia, it was absolutely a one in a lifetime experience. There will never again be a time that you will see that few customers at this resort. Literally one on one with staff. No dinner buffet but that was no problem at all with the great a la cartes. [Details]
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The strong points
No lack of great customer service and great food.
The weak points
The poor entertainment team did not have enough people to get some activites started.
Sanitary measures (Covid-19)
Over the top. Many things were carried out to the max when they didn't need to be, but if it makes everyone feel safe.
Hotel reply, PR/Marketing, on 2020-11-10
Dear Terry, Thank you very much for posting your review on this site for the Canadian travellers. Thank you for trusting us your vacations! Happy to see you enjoyed and hope you will be back soon for another visit. With warmest regards, Juan Pereira. General Manager

It is wonderfull to be back!

, York, ON
2020-10-27
My wife and I visited Melia Cayo Coco from october 10th to October 17th 2020...
In a few words, it was like our first time in Cuba! (after some 20 trips) : fantastic, existing, pleasant! This was our first trip after 7 months of lockdown and uncertainty!
Of course we had doubts before making the decision to go, but it absolutely worth it!
We cleared our thoughts of day-to-day worries, improved our health, and had a wonderful time!
And it turns out, the airport and flight had safety precautions and sanitation spots everywere, you get a covid test in Cayo Coco airport upon arrival, your negative result is confirmed the next day and you can relax 100%!
So, Melia Cayo Coco is open, fully functional and the staff is exceptional!
As the manager of the resort, Nuirka told us, "you snap your fingers and tell us what you wish and we'll deliver immidietly!"
The food was also incredible, especially the lunch buffet and grill near the ocean. Both breakfast and dinners were served "a la cart"! The chefs were so great and attantive to every ones tastes!
Lets not forget the bars, they were first class - signature cocktails made right in front of you with fresh ingredients! I am still making mojitos at home now!

Special thanks to the staff I remember:
Hotel manager Nuirka .
Customer service manager Luis.
Sales manager Gippsy.
Bartenders Heney, Dany and Pedro.
Waitress Yordanka.
Beach manager Carlo.
And many more workers, whose names I don't remeber:
Doctor and nurse, housekeepers, gardeners, sports and entertainment workers, construction workers.
They all did heroic work - reopening resort after 7 months of idling and uncertainty...

So, my wife and I definitely recommend Melia Cayo Coco Hotel for your next Cuba trip!
In our opinion, It is the best on Cayo Coco.
Please prepare your Canadian dollars for tips (no pesos this time), lots of 5 dollar bills. No coins please! Don't forget your credit card - it is exepted now for resort payments!
The staff also appreciate donations, so bring some clothes, stationary, toys, and anything else you can think of!
Hope you go there soon, relax, and have fun!
You deserve it! [Details]
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Hotel reply, PR/Marketing, on 2020-10-29
Dear Valeri B, WOW, thank you so much for that amazing review! We enjoy so much reading your comments and compliments on all our facilities and services. You can rest assure we have shared all your remarks with our team and the Area Managers you make reference to. It is a pleasure for all of us looking after all our customers' needs, especially after our loyal community. Thank you so much for every time you have taken to review us, getting to know the positive opinion of our customers makes us feel like we are moving on the right direction! Your family at Meliá Cayo Coco is already looking forward to seeing you both again in the future. With warmest regards, Juan Pereira General Manager

Five Star Hands Down!

, Hamilton, ON
2020-10-20
We were fortunate enough to stay at the Melia Cayo Coco in October 2020, during COVID-19 pandemic. The staff were absolutely phenomenal and treated us like we were VIP from start to finish. This 5-star resort is very well maintained and hygiene was an obvious priority. The beach and pool are terrific for relaxing, for snorkeling we hired one of the catamarans for $25 CAD to go snorkel the reef and I highly recommend doing so! We saw dozens of different breed of fish and a nurse shark!! So cool. The food and drinks were great. We travel to Cuba annually and the fodd at the Melia is by far the tastiest food we have enjoyed. The gentleman at the vehicle rental booth was amazing and we were so glad that we rented a scooter to get out and see the sites of the island on our own schedule.

Niurka the manager was incredible and made sure that we were enjoying our stay by checking in almost daily. Pedro the server/bartender and the lobby bartender Gheny kept us hydrated and satiated at all times. The entire team was great but we didn't catch everyone's names.

We look forward to returning next year! [Details]
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The strong points
Very well maintained, beach was beautiful, pool was very clean, food was excellent, staff was phenomenal
The weak points
Bugs were so bad despite the resort spaying every AM and PM. Not a fault of the resort at all. Resort does not have a counter for currency exchange but we rented a scooter and got to the bank pretty easily.
Hotel reply, PR/Marketing, on 2020-10-22
Tanya Van Monsjou, In first place, we want to thank you for taking the time to share all your comments about your experience at Meliá Cayo Coco with future customers. What a great honour we felt when reading so many compliments on our facilities and sevices! You have posted a glorious review full of details and praises. Thank you very much. Nice to know you enjoyed our beach and snorkelling so much. You must have some nice memories of your Cuban adventures! We are so glad to read it has been such a great time shared with our team! Do not worry because we will let our staff know about your cheering and positive comments. We know they are for sure a credit to our hotel. We truly hope to see you again soon and we thank you for your high score and positive comments. With warmest regards, Juan Pereira General Manager

Our Second Home

, Halifax, NS
2020-04-14
Well, we went back to Melia Cayo Coco, Cuba again and to say that it was the best trip yet would be an understatement. This was our third time vacationing at the Melia Cayo Coco resort and I could not have been happier.

We arrived early evening and were checked in right away. A nice glass of sparkling white wine to greet us while got our room key card. The front desk staff are so nice and very accommodating.

We were driven to our room, which was newly renovated. Very nicely done and a fantastic view of the ocean. The room was very clean and decorated well. Very cozy.

Once changed we headed off the the buffet before it closed and met with staff with hugs and kisses. They truly remember the guess that return and treat you like royalty. Even though we were late getting to the buffet, the food was hot and there was such a variety to choose from. We never had to worry about the food...except on what to eat.

The evening entertainment was absolutely amazing. Such professionals in everything they did. From the singing to the dancing. The entertainment staff are the best. Yinet and Maite are so much fun, you can't help but get up and dance.

The resort was being updated a lot. Everything was looking absolutely fabulous. This place is just so beautiful. With the amazing grounds keepers doing there magic, they make the place look like a true paradise. I can't say enough about the beach. It's one of the main reasons to go back to Melia over and over. The white sands and the many blue and green colors of the ocean, it's the best stress relief one could ever ask for.

I honestly can't say anything negative about this paradise. Would I go back again? Yes, without hesitation. So, if you are looking for an adults only resort that have the friendliest staff and great food, amazing scenery and a beach like no other, then make your way to Melia Cayo Coco. You won't regret it. [Details]
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The strong points
The amazing staff, great food, fantastic entertainment and a paradise to relax in.
The weak points
Nothing that I can think off.
Hotel reply, PR/Marketing, on 2020-10-14
Dear djcomeau, Thank you very muhc for your nice review. We are very happy to hear you enjoyed your stay very much. Our staff is the most professional and caring, I will certaily pass your comments to the ones you mention. Thank you for recommending us on this site! Looking forward to seeing you in the near future, Juan Pereira General Manager

9th time a Charm!

, Peterborough, ON
2020-03-31
Once again we had a fabulous time. It is a home away from home. The rooms are very clean. The beach is fabulous for walking. The staff go out of their way to make you feel comfortable and relaxed. I love it when guests play the piano in the lobby and everyone joins in by dancing and singing at the beach restaurant!
The Loyalty dinner was sucjh a great idea! Thank you for all you do! Much appreciated! See you next year! [Details]
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The strong points
The staff is amazing! The entertainment is amazing! Beach is amazing, with lots of chairs. Love the music at the pool in the morning and again at 5. Such a great way to end the day!
Hotel reply, PR/Marketing, on 2020-10-14
Dear Weston, Wow! being this your 9th time at our hotel, you certainly know us very well! Thank you for posting your review on this site and this way recommending us to others. We will contunue doing the loyal guests dinners, we know they are a plus for the ones that keep returning. Keep safe, we hope to welcome you back soon! Warmest regards, Juan Pereira. General Manager

Best Place Ever!

, Kingston, NB
2020-03-29
No complaints, we have been to many resorts in Cuba and nothing compares to this one! We will be back! [Details]
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The strong points
Beach, staff,entertainment and food!
Hotel reply, PR/Marketing, on 2020-10-14
Dear drisglm, Wow! Thank you very much for your review! we also hope to welcome you back in the near future. Keep us posted! With best regards, Juan Pereira General Manager

Fantastic resort

, Scarborough, ON
2020-03-22
From the time I arrived I was made to feel very welcomed by the staff and other patrons. This was my first visit to a Melia resort , But certainly not my last.

The beach was great, enjoyed early morning walks and shell collecting. The food was good, nice variety to select from.

I'll be back again soon [Details]
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Hotel reply, PR/Marketing, on 2020-10-14
Dear Lisaberg, Thank you very much for your review and for already announcing your return! We have made some renovations that sure will be to your taste and enjoyment. With warmest regards, Juan Pereira General Manager

Great 2 weeks again

, Kingston, ON
2020-03-12
Great staff. We are always treated with care, respect and warmth by all . The entertainment is diverse and extremely enjoyable. The entertainers are world class. A long stunningly beautiful beach is superb for both walking & sunning. Thanks again for a wonderful holiday....see you again next year!! [Details]
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Hotel reply, PR/Marketing, on 2020-03-13
Dear Holabella, Thank you so much for your encouraging feedback, my team will love to hear about it. We can not wait to welcome you again. With warmest regards, With warmest regards, Juan Pereira General Manager

Loyal staff - loyal guests!

, Saskatoon, SK
2020-03-07
It is the people who make a place great! Melia has many loyal employees - some have been with the resort since its inception - and they are what makes this resort a 5-star *****. These employees are likely the reason that so many guests continue to return year after year. I would like to commend each employee who has become a friend over our eight visits, but that would mean specifically mentioning over 70 people and identifying their strengths. As well, I recognize that there are many employees whom I will never meet but whom I appreciate: those doing laundry, building maintenance, food preparation, etc. Love always, Deborah [Details]
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Hotel reply, PR/Marketing, on 2020-03-13
Dear Marazul, We are so glad to know we have provided you with such an amazing experience! Thank you very much for your remarks on our staff. Yes, they provide wonderful customer service, we know they are hotel's greatest asset and do praise them everyday for their right doing. We are already very much looking forward to seeing you again soon. Thank you very much for trusting us! We will be striving in providing you with another great experience in Meliá Cayo Coco. With warmest regards, Juan Pereira General Manager

What a way to relax!

, Barrie, ON
2020-03-05
We visited Melia Cayo Coco Feb. 19 to Feb. 29 - and were not disappointed! From the warm reception upon arrival, to the perfect lagoon room - we had a fantastic vacation. Two ladies behind the scenes, Gippsy and Jessica, make sure everyone is having a good time, and are first to address any issues you may be having. The beach is bigger than it was 4 years ago. We spent all but 1 day on it - lots of sun or shade, and great swimming in the ocean. The food here is great! Selection, quality and presentation are fantastic. And of course the people who work to make our vacations great - enough can't be said for all their hard work - from the ladies cleaning the rooms, to the gentlemen tending to the grounds, the people at the front desk, the bartenders, servers, all the staff at the buffet - there was not one person who did not do their best to make our stay perfect! Will we go back again - yes! [Details]
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The strong points
The fact that the resort is not using straws or disposable cups at the bars anymore - appreciated!
The weak points
No reflection on the resort - I wish that vacationers who smoke, would not leave their cigarette butts on the ground, or even worse, on the beach.
Hotel reply, PR/Marketing, on 2020-03-09
Dear Marianne, We want to thank you for finding the time to post your comments on this important site. They are by the way very positive and rewarding. It pleases us to know you keep coming back year after year, we hope it will be like this forever. We can see you have got to know the staff very well. We will let them know about your cheering and rewarding words, they will be more than happy to know you have such a great opinion on them. It is very good to know you loved both, the food and your room. These are very important aspects and receiving your compliments on them means a lot. It will be a pleasure to welcome you once again, we are looking forward to seeing you! Your friends will receive you with open arms! With warmest regards, Juan Pereira General Manager

Great getaway!

, Orlean, ON
2020-03-05
The resort is small, everything seems to be central. This was our second time and it was as good as the first time. I personally prefer Rio de Oro in Holguin but the flights were not good for us, thus we ended up in Melia Cayo Coco. Plenty to eat, no problems with drinking water and rooms are smaller but very nice. My wife and I like to dance salsa, many opportunities to dance! Excellent staff throughout the resort. We would and will go back.
The only negative side is the the Cuban government did. When leaving Cuba you must exchange CUC's for Can $ but no all, anything less than a $1 you will get CUC's back, forcing you to leave that there. You can not use CUC's in duty free only Can $ or visa and prices have doubled in some cases.TOTAL MONEY GRAB!!!, this will hurt the Cuban economy!!!
Not a good change for Canadians traveling to Cuba. [Details]
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Certified
Hotel reply, PR/Marketing, on 2020-03-09
Dear Peter Pastorek, We are so glad to read we are considered your second home! Thank you very much for all your reviews and contributions by so generously commenting on your various stays with us. We are already looking forward to pampering you and your friends again at the Meliá Cayo Coco so please, go ahead and make your booking, we will be delighted in serving you. With warmest regards, Juan Pereira General Manager

10 days of total relaxation

, Barrie, ON
2020-03-05
Wow, this is our second time at Melia Cayo Coco. last time was before the hurricane . 4 years ago. the resort still has the beauty, charm, and same friendly and warm staff as well as new staff, who quickly bond with you making you feel you have arrived home. from the moment we arrived off the bus which by the way is a very short 15 minutes from airport we felt relaxation taking over.I want to begin by saying special thank you to two very hard working and behind the scenes mostly, ladies who without their devotion and love of their job would make a difference in this resort. First, Gippsy Lopez Reyes, a non stop first class person who ensured our stay was amazing. Second and by no means less, is her Assistant and partner,Jessica Lidia Melendrez Corzo, always on the run ensuring the resort is well represented. thank you so much.The food at melia is top notch, and the dedication of the food service and beverage staff ensured nobody went hungry or thirsty. Executive Chef Manuel and Chef Duniesky rock this place. as well Raoul pasta chef.The beach was always clean and is so big now. plenty of covered areas to find. Which makes me say that the resort is doing something great for our planet, no more straws and disposable glasses, bravo . there is plenty of reviews about this resort, however I like to mention the hard working staff that went out of their way to make us feel special. Beatriz (buffet server)always hot coffee with a smile, Yoesly (lobby bar, buffet,)nice smile w a joke, student puts his life into his work.Dayron (buffet server)hard working young man, Celia(buffet) smiling biggest hugs,Jesus (beach bar, lobby bar) always happy , drinks made with perfection, Yarmina (snack bar) banana mama 2 thumbs up. Our maid Dayami who ensured our room was always clean and ready for us to mess up ha ha. these are just a few people who should be recognized. we totally enjoyed every part of the resort , and would never hesitate returning again. we wish the hotel lots of luck in their future plans always improving to make it more special. thank you so much [Details]
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The strong points
quiet, clean, friendly beautiful staff amazing
The weak points
cigarette butts left on beach by guests not any fault of hotel
Hotel reply, PR/Marketing, on 2020-03-09
Dear pirateBarrie_ontario, What a wonderful review! I feel touched by your wonderful and sincere review, and have shared every word with all the team. We are so glad to read you have encountered our hotel and staff so good, it is truly an honour to know you felt welcome every day of your stay. Exceeding our customers' expectations is what we are all about and what makes us feel prouder each passing day. Thanks a lot for trusting us! Do email us your preferences when you are ready to come back to your home in the Cayos, your friends at MeliáCayo Coco will be just too happy to provide you with another beautiful and relaxing holiday. With warmest regards, Juan Pereira General Manager

Great place

, Hamilton, ON
2020-03-03
Totally enjoyed visiting this resort! Great food. Great staff. [Details]
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The strong points
Food and staff were outstanding!
The weak points
Lack of hot water many mornings in our particular building. Chairs needed in the rooms. Bathrooms need renovating in rooms not yet renovated.
Certified
Hotel reply, PR/Marketing, on 2020-03-09
Dear Sparky, Thank you so much for taking the time to post your comments on this site. We are so glad to read that you had overall a very enjoyable vacation. Our maintenance department has already been notified about this issue so that it wonñt repeat again and affect future guests and we are planning on renovating this summer as many standard room as we can provided that we receive the neccesary supplies, e are totally focused on our guests satusfaction. We are already looking forward to seeing you again: do not hesitate in contacting if you decide to return and will assist your every request With warmest regards, Juan Pereira General Manager

Wow - Melia Cayo Coco

, Cornwall, ON
2020-03-03
A great adults-only hotel that caters more to an older crowd. Go here for a nice relaxing vacation. The rooms are large, clean and there is plenty of hot (almost too hot) water. Never an issue with either the bath or beach towels. Beach chairs are plentiful and the beach spectacular. When it's windy, the pool area becomes the real center. Forget about the pool-side bed huts - they are 'saved' by really early risers.
Internet - available for purchase in hourly increments. I didn't hear of any issues with it but I was using the service of my home providers out-of-country package and it worked flawlessly.
Food was truly great - and not only for Cuba. Good food selections with night themes. Pasta station, fresh seafood station. Desserts were truly outstanding - awesome French macarons (and I've been to Paris), bananas Foster, delicious ice creams, etc.
The real highlight was the spectacular service from the entire staff - smiles from everybody and they looked happy being there. The pool-side 24 hr snack/drink bar that was exceptionally staffed by a warm, enthusiastic and friendly group of servers - shout outs to Dannys, Dayan, and Orlando.
The entertainment was fine as long as you were not looking for a 24-hr go-go-go type of show. The entertainment staff and shows were geared to a bit older clientele.
Don't go here if you are a 20-something looking to party - this isn't the resort for you. Go here if you want a nice, relaxing place where you can unwind in the warm sun while enjoying some of the best accommodations and food in Cuba.
One last thing and it really can make a difference - please, please, please consider being a truly gracious worldly traveler by leaving a tip for the various services - maids, breakfast, lunch, dinner (especially at the a la carte restos) and bars. To us travelers, it doesn't make a huge impact to leave a tip for good service, but for those hard-working staff, it is huge. They will never, ever expect it but I know it will be truly appreciated. [Details]
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The strong points
Beautiful, manageably-sized adults-only hotel on the best stretch of beach in Cayo Coco. Spacious, clean rooms. Excellent service from the entire staff, especially at the 24-hour pool snack bar. Awesome food too (not only for Cuba).
The weak points
Skews to an older crowd not necessarily looking for a lot of entertainment options. Another a la carte restaurant could be added.
Certified
Hotel reply, PR/Marketing, on 2020-03-04
Dear Travel Agent Dennis, It is so encouraging reading such a fantastic review! Thank you so much for all your praises, thank you for your wonderful remarks on our facilities and services. We hope to see you again in the future so please, send us your preferences for next time and we will be very glad to look after them. With warmest regards, Juan Pereira General Manager

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