Pullman Cayo Coco

Arrived in late evening-hallway lights in corridor not working-found many problems with room,moved to another room next day.In new room shelf holding tv was coming out of wall had to put suitcase to keep from falling,informed management and they said someone will take care of it, no one did. I have been to cuba before and loved the food this time was very different.We travel to an island every year and I'm very sad to say we won't be returning to Cuba .The people were wonderful! [Details]

We chose Pullman Cayo Coco - Cuba after much research and wow, was it the perfect choice. From the moment we arrived at the resort, we were surrounded in peacefulness, the blue ocean ( the only resort to show you the ocean when you get off the bus), a warm, caring and professional team (thank you for treating us so well!), excellent food offerings (buffet, Italian, Japanese, French were all enjoyable-loved all the desserts & smoothies! Some shortages, minimal disruption in our appetite!) amenities galore, exciting excursions(the Jeep Safari and Pilar Beach trip both worth doing! Recommend booking ahead of time), fantastic entertainment (Michael Jackson tribute & Rock Night were our favourites!), a beautiful and quiet suite w/ocean view (loved the 3400 block- away from the pool area, cleaning staff were prompt and we always had bottled water, a spotless room & fresh bath/beach towels) and mimosas as far as the eye could see! [Details]

We thoroughly enjoyed our stay at the Pullman Cayo Coco. The rooms were clean, and supplies (toiletries, towels etc) were reliable. Although warned not to expect much re: the food, we found the food to be very good. Water bottles were plentiful and we were able to keep the water chilled in the mini fridges in our room. The staff were friendly and very helpful. [Details]

The resort is beautiful. The room was big and very clean. The pool area is awesome. Lots of space, clean as well.
There are a couple of stores, cigars, a few souvenirs, but nothing else. If you are coming down here in the next week or so, bring your condiments, ketchup, mustard, mayo, chips, chocolate bars, salt and pepper. They have none of the above.
There is 1 snack bar open 24 hours and serves fries, pizza, pork sandwich and chicken sandwich ( which isn't the greatest).
The food, is basic, bland. That's where your condiments come in. There is a lot of rice, pizza, little or no cheese, lots of vegs, lettuce, tomato's, cucumbers, maybe bring your own salad dressings.
I'm
Still trying to find the workout room. There is a bus that leaves the Pullman at 9:20 am everyday and goes to a market in town somewhere (trying this tomorrow).
There are day trips as usual.
We are finding the staff to be helpful, happy, and courteous.
This is our first time here at the Pullman. We would come back, but for a week instead of 2
The beach is beautiful for walking. Been a bit windy here the last couple of days. Somewhat over cast. Gives your sunburn a day off. Lol.
The currency is a little confusing. Some want Canadian and some American. Even there own currency. Just check at the front desk for tipping and day trips what your suppose to tip with.
We brought a lot of stuff for the locals and they love it.
We flew with Sunwing and our ride down was a bumpy one due to a weather system over the States. We arrived a little later then planned.
They have beer on the bus, $5 Canadian.
Sign in was simple, fast. Then we found the 24 hour snack bar and went drinking !
Safe travels. [Details]

We spent our week from January 27 to February 03. When we arrived at the hotel we were greeted and welcomed. Waited for the room couple of hours and at the end we were very happy with our deluxe room with the view onto the main garden.
Building 31 [Details]

Always taking into consideration that this is Cuba everything about the hotel, the front line staff, the food and services was very good BUT. There was no running water on our first 4 days and sporadic running water for a couple days after in our hotel and apparently the entire island. The front line staff did their best at keeping us informed but the General Manager was no where to be seen during this major event [Details]

Nice resort, great beach and pool with lots of beach huts. Great lobby bar, snack, pool and beach bars. Restaurant s were good, buffet's were average. No white wine and not a great selection of alcohol for cocktails. Great nightly entertainment. Has to wait 3 days for beach towels and had to get our room key reset everyday. Staff were very friendly and helpful and resort was clean, could use a little tlc in the rooms. Resort only 15 mins from airport. Overall a good resort and good experience. [Details]

Entertainment Staff, Activities, Servers and Gardeners were amazing. A la Carte meals were good.

Shortages experienced at this resort are beyond imaginable. Snack bar & Buffet are horrible. Never again!

When speaking with others on the beach they mentioned that the other section of the resort - the Collection side was experiencing very little shortages. VERY POOR MANAGEMENT. [Details]

Hotel was okay. Definitely needs renovations. Food was extremely disappointing. Barely any vegetarian options. Same food was served every day pretty much. Staff was great but felt very sorry for them because they travelled by bus every day (each way 1 hour) and they looked exhausted. Wouldn't go back to this resort [Details]

First off, the staff were great, so this review is not a reflection on them. The Pullman is quite run down. There were problems with getting water in the room(s), the beds were very hard and uncomfortable and the general repair of tiles, paint and doors was not good. Tiles are missing in the pools, the walkways are painted poorly, but natural stone would have been a better choice.

The staff at the buffet were very kind and helpful. The food wasn't wonderful, but there was a lot of choices, so no chance of going hungry. [Details]

Avoid staying at this hotel even if you must cancel your trip. I have been fifteen times to Cuba and have stayed in different hotels but have never been to such a miserable one. We had booked a “luxury ocean front” room but the size and furniture were like those found in cheapest motels. Torturous was sleep quality on the mattress. One very small face towel per person like those little hand towels in cheap motels. Take your wet swim towels to your room as I tried at least five times during our one week stay to change them but never available. Reception and terrace are located above swimming pool area with more than thirty steps. We were told that their only elevator was not functional since a month before our arrival. Guests rush to the terrace after dinner to line up for a drink from the only bar open. Only cheapest drinks are served, better ones simply not available. There are around one hundred constantly occupied seats available on the terrace for a hotel that has several hundred guest capacity.
Buffet restaurant is not an exception to serve poor quality foodstuff. There was a tipping vase on every counter where staff put something on guests' plates. A heart-breaking experience if you did not tip each one and if you did, your poor-quality dinner would cost around ten dollars just in tips. Full serve restaurants are somewhat better in quality but poorer in quantity. Briefly, this hotel wants to give you as little as possible. Simply stay away. [Details]

Everything was great. We got a great deal for 2 weeks & we're finally able to come to the Pullman Cayo Coco. Definitely no regrets!! Hope to come back. [Details]

This was our 3rd trip to the Pullman and it gets better every time. The staff is amazing from the time you meet the receptionist at the front desk to the gardeners taking care of things. The bar staff remembered our drinks and at times we didn't even need to order and they were already on their way to our table. The food is amazing everyday along with the staff in the buffet. The resort and the rooms are very clean. We have tried one other resort in Cuba but will now only go to the Pullman. This is a 5 star resort all the way. [Details]

Excellent & very friendly staff , excellent food, sometimes food was very cool, room was very comfortable, updated & very clean, great toiletries in the room , we were not very happy with the drinks, same bars ,drinks were very different by different bartenders, lots & lots of lounge chairs , excellent beach, great entertainment, great pools , we found the resort was very clean but in dire need of lots of TLC, there are many many trip hazards, no elevators in the buildings, we were on the 3rd floor , & I had a bit of a rough time with them but just took my time . Checkin & out was very fast & efficient. Internet is free but only 5 hours at a time ,so when you go off make sure you turn off the wifi or it will continue to count down , poor reception in the room ,none at pools & beach ,main lobby had excellent reception.m [Details]

My husband and I really enjoyed our stay. [Details]

We liked everything except luck of wifi [Details]

Fantastic hotel, great friendly staff, delicious food, awesome entertainment. The quick drive from the airport was an added bonus, as well as the beautiful ocean just steps away. The adults only section is a wonderful escape for people just looking for quiet and relaxation. [Details]

We were travelling in a group of 8 people (5 adults and 3 kids)

Check in - was smooth, no issues, they gave us the rooms we requested when we booked

Food - large variety of food for both kids and adults. Fish everyday, pasta, pizza, burgers, etc
My only issue with the buffet, was they had no kids area for food, which was a challenge. We did have to wait in line at the buffet to get pasta (which the kids loved) but we would have to wait at least 20-30 mins. They didn't have pasta already where you could serve yourself. That being said, the pasta was delicious.

Beach - was beautiful and lots to do for the kids and family. Free catamaran on the resort, volleyball, basketball, tennis, ping pong. Pools were super clean and always games for the kids to play
Lots of chairs, we did reserve ours, but there were so many.
You can also take long walks on the beach which was nice
We did encounter some jellyfish but they didn't sting, so no issue

Rooms - beautiful, big and super clean. I loved the bathroom, where you can shower and bath at the same time :)

Last time I was in Cuba was 10 years ago, they really stepped up there service and food quality. I went not having high expectations, but I was pleasantly surprised how good everything was

Entertainment - was average, some nights were good, some were a bit boring (only when they did stuff with the audience - that was 2 nights out of the 7)

Overall great trip, only 10 mins from the airport! [Details]

Le séjour était correct mais n'a pas correspondu à nos attentes. Selon notre avis, l'hôtel est un bon 3.5 étoiles et non un 5 étoiles.
L'hôtel en général (installations extérieures, aires communes) est négligé et mal entretenu: l'ameublement du lobby est sale et usé, des carreaux de céramique des piscines sont manquants, les accès en bois (passerelles vers la plage) sont défraîchis et la peinture est élimée, la propreté est généralement défaillante. Le site le plus impropre est la salle de restauration du buffet: les murs sont souillés d'éclaboussures de nourriture, les pattes des chaises sont sales. Un matin, il y avait encore des saletés de la vieille à terre, mêlées à 2 mégots de cigarettes dans un coin (???). Les machines à café automatiques coulaient régulièrement et il était fréquent de voir des guenilles à terre pour absorber l'eau. Aux heures de pointe, il manquait régulièrement d'assiettes et nous n'avons jamais réussi à avoir un ustensile de service par plat (il fallait utiliser le même ustensile pour plusieurs plats car il manquait toujours de cuillères ou de pinces pour se servir). Le buffet était très abondant avec beaucoup de variétés de poissons, viandes, fromage, salades, etc. Tout n'était pas toujours très bon mais c'était varié pour Cuba. Par contre, c'était répétitif midi et soir. Aucune thématique.
Mention spéciale au buffet du 31 décembre qui était spectaculaire autant au niveau du montage que des choix de plats (abondance de fruits de mer; langoustes, crevettes, pétoncles, couteaux, etc., charcuteries, fromages, viandes: cochon entier, cuisse de boeuf rôtie, etc.)
Les restaurants étaient impeccables, joliment décorés, au goût du jour, avec un personnel appliqué et courtois et un service très professionnel. Nous avons beaucoup apprécié d'autant que c'était très bon (français, italien et cubain très bons mais japonais plus ordinaire). À savoir: les heures et le choix de restaurant sont pré-déterminés au check-in, c'est un peu difficile de faire des changements mais en insistant un peu, nous y sommes arrivés. Donc gros écart de qualité entre le buffet et les restaurants.

La chambre était propre et semblait récemment rénovée. Confortable et agréable. Nous avons choisi côté "lagon" mais le lagon est un bras d'eau qui ressemble plus à un canal qu'à un lagon... Par contre, c'est le coin le plus tranquille. Les femmes de chambre sont particulièrement dérangeantes le matin au moment de leur tournée de nettoyage. Tôt le matin, elles se parlent d'une chambre à l'autre assez fortement sans égard à la tranaquillité des clients.
Il y a une basse-cour sur le site de l'hôtel: nous étions situés proche et il y avait un coq qui chantait à n'importe quel moment de la nuit, et un autre volatile lui rendait sa chanson, La première nuit nous avons trouvé cela comique mais rendu à la fin du séjour, on n'était plus capable d'entendre le chant du coq aux petites heures du matin (3h, 4h, etc).

Les 2 spectacles auxquels nous avons assisté étaient très bien, menés par des professionels du spectacle (la soirée brésilienne était réussie). Les petites prestations musicales dans le lobby au moment de l'apéro étaient sympathiques et plaisantes également. Pour ce qui est des animations de l'équipe de l'hôtel, elles sont conformes à ce que l'on peut avoir dans un tout-inclus si on aime les activités de partys autour de la piscine l'après-midi.

La plage est belle et propre, le sable est fin et blanc, aucune algue. Il y a des chaises longues en abondance et c'est la première fois où nous n'avons pas besoin d'aller réserver nos chaises le matin puisqu'il n'en manque pas à aucun moment de la journée.

Nous nous sommes fait dire à quelques reprises que le Pullman était un des 3 meilleurs hôtels de Cayo Coco. À la suite de notre séjour, nous nous questionnons sur la prestation des autres hôtels de cayo coco ou si simplement la réputation/classification du Pullman n'est pas surévaluée - à moins peut-être de se loger dans la section Collection qui semblait réellement être de catégorie 5 étoiles... Bien que le séjour fût agréable en général, nous ne pensons pas retourner au Pullman. [Details]

One of the best Resorts I have stayed in Cuba, the room was huge plenty of space very clean, amazing views, well located, amazing cleaning staff.
Pool ground are very well kept, grass always cut, trees trimmed, very clean grounds. The bar men, well knowledge on the drinks . I found that the workmanship for a 4 year old Resort was poor but that might have to be with the contractor NOT Pullman Staff. I will always recommend this Resort to any one..... I love it [Details]

Just spent a fabulous week at this hotel. Spent most of our time swimming in the ocean. You can't beat the beaches in Cayo Coco. The evening entertainment was phenomenal! We especially welcomed our afternoon breaks in the air-conditioned Cigar bar with Ernesto and Alexia. Internet connection was sporadic. Wished Rogers had a Roam like home plan like Bell and Telus to be able to communicate with home. Enjoyed the French restaurant but also had reservations at the Italian and Japanese restaurant. The buffet offered an abundance of choices. Hotel was understaffed in restaurants but wait staff worked their best, always with a smile to serve guests. Kudos to them! Check out horseback riding on the beach with Jaicel and his horses. [Details]

I spent a week in late October at the Pullman and had the best experience. There were 4 adults in our group and this being our first time at this resort, we could not find fault with anything. There were a large number of Canadians during our week there, both French and English speaking and all guests were friendly and inclusive. I especially appreciated the beautiful beach and abundance of shade covers and loungers as we spent so many hours on the beach and in the ocean. Aside from the disco which I did not go to, the nightly entertainment was awesome and plentiful, the best I have seen at an all inclusive resort. All the staff without exception were so friendly and seemed to love their jobs.The Buffet was great and the three specialty Resorts were really good as well. The Italian Restaurant was very under staffed and slow service due to a wedding we believe but the food was good. Our accommodation was really nice, quiet and comfortable. I have been to many All Inclusives and rarely go back a 2nd time but plan to return to the Pullman for sure. [Details]

Good:
Food was good. Great location. Beautiful beaches. Awesome entertainment and activities. Good size bedroom and clean.
Hotel is clean.

Bad:
Bartenders have very poor customer services. Lack of supervision. People wait head-shakingly long for food. Needs improvement. [Details]

Overall had a great time at this hotel with no complaints. Been to Cuba 9 times and this is one of the better hotels, although a little over-priced. [Details]

The hotel was excellent; the view from the lobby was amazing. The resort was well designed, with breathtaking views and surrounded with very beautiful gardens. The entertainment was enjoyable, and the staff was very approachable and helpful. The food was very good. Ocean front room was very spacious; had excellent view from balcony, bed was comfortable, and shower was great! Will visit this resort again! [Details]

1.Cleanliness
2.mid size resort withe everything so close only a short walk to the lobby,pool, restaurant s,beaches.
3.have elevator at the lobby and wheelchair accessible.
4.friendly staff.
5.cuban live band musics day and night.
6.foods are plenty and good. [Details]

The hotel staff was very friendly and eager to make our stay pleasant. We stayed on the adult side of the hotel (The Collection). It's perfect if you are looking for a quieter vacation experience, while having full access to the entire resort when you choose. The French and Cuban restaurants had the best food, and the cigar bar made the best gin and tonic. Overall I would go back to this resort again [Details]

Was at the Pullman in Cayo Coco a couple of weeks ago. This was a recommendation from a friend. I have been to Cuba 6 times and know the drill. Usually get a kick out of reading complaints but this time we had the issues. Overall the place was nice. The rooms were clean and the staff was friendly for the most part. We found the food lacking but the service was good. We had a sweet little girl helping us out daily in the buffet. The pool was dirty and the grounds were a little sketchy. Obviously the hurricanes took their toll. So that's understandable. What we couldn't get over was our rooms keys deactivating 3 times so 3 trips to the lobby at all hours. There was no diet cola to be found on the resort. Although after 5 days we bumped into a server at the pool who went on a mission and found us a large bottle and gave it to us. This way we could have a drink on our balcony after our day. That guy scored himself a few nice shirts and some body wash and deodorant the next day. I usually bring down a little care package for a certain individual who makes an impression.One day there was no beer and then the next no ice. Although not a show stopper these are the basics for any bar(s). We only received bar service in our room 2 days which again gave us no drinks prior to dinner. Again not the end of the world but it would have been nice and part of our package.. We were also fortunate e to situated across from a rooster pen. That was a bit of a drag as the rooster went off at any time even at night. The ala carts were good although no ice or diet cola. After all of that we still tipped everyone and tried to stay positive. Always had a good time in Cuba. This place was certainly not a 4.5 star resort. I know it's low season but a few things just came off as low budget. After all that we still love Cuba and their people. We will be back some day but its time to set our sites a little higher. Thanks for reading...J [Details]

Went to celebrate my son's 16th birthday, who wanted a vacation just to "chill". He got what he asked for. It was hot and sunny and the beach was beautiful. The water was really warm and calm so we could swim everyday. The hotel is clean, the room was nice (yes the beds are firm but it is what we prefer) and the food is just fine. Enjoyed a fresh fruit/smoothie or an omelette made to order each morning. Lots of options for lunch - pizza, hot dogs, burger, pasta, fruit, veg - there was something for everyone - anywhere you wanted it - indoor buffet, at the pool or at the beach. For dinners we had sea bass cooked to order on the nights at the buffet and went to the japanese (ok), cuban (really good) and italien (also good) on the other nights.
Can't speak to the entertainment as it is not our thing.
It rained about half the time for short periods but generally in the evening on the way back from dinner so we didn't care. Had one major day of rain in the afternoon - torrential sideways rain and thunder which was great for anyone who enjoys a good storm! The staff took it all in stride and by the next day, you would never have known. Side benefit was lots of shells on the beach the next morning.
Went on the Jeep Off tour (snorkelling in the am and over to the mainland in the afternoon for some "off roading" up the mountain to a look-out, a good cuban lunch, a crocodile farm and then a stop for the best pina coladas on the way back (driver not included)....
Went to Cuba (Santa Lucia) close to 16 years ago and hated it. The Pullman changed my mind on this country. [Details]

Stayed on the Collection side which gives you the best of both sides. Resort size is good, easy to get around.
Pools in both sizes are very clean.
Looking forward to returning. [Details]