Hotel Playa Paraiso

The beach is amazing, some staff are nice like the servers in the buffet and pool bartenders. But some staff, like the front desk workers, act like you are bothering them when you approach them. We had the same dirty white towels for days. I asked for extra bottled water and never got it. We had to share two thin blankets for 4 people, they wouldn't give us any extra. The food in the buffet is terrible. We ate Hot Dogs every day for lunch at the snack bar but they don't have any condiments. I was hoping to enjoy some cocktails on my vacation but they don't have anything to make anything good. Wifi only worked for me in the lobby in the morning. Entertainment staff only acknowledge you if you are young and partying. No fun activities/exercising on the beach like the resort next door. This is our 5th time in Cuba and by far the worst stay, but we made the best of it. [Details]

At first arriving it was beautiful! Had to wait almost 4hrs for our room as check in is 4pm and we arrived shortly before noon. Walked into our room and the smell of mold and mustiness hit our faces. Asked the workers who brought our luggage along with the front desk about it and was given the story about it being the air conditioning and humidity. My husband gotten eaten alive in our room. Didn't bother going to the beach to end up getting eaten by sand fleas. Buffet was the same food and smelled and tasted like fish. Limited selection and didn't taste good at all. Would not recommend this resort to anyone [Details]

Weather was excellent. Resort grounds were well maintained. The resort is "dated" and not everything works. The phone in the room would not ring but I could call out. The shower head had a lot of calcium build up. The water was warm and never hot. The rooms were not cleaned everyday and cleaning when done was minimal and water was given by request only.
Food was adequate, ran out of cheese on day 4. There were line ups for the buffet lunch and buffet dinner every day. The staff for the most part was very slow and not as friendly as they have been previous visits. It was almost as if there wasn't anybody overseeing the operations of the resort.
The service was amazing on Valentine day. I found out later that the owners were on site.
No issues with airport or air transportation. [Details]

Buffet staff were excellent. Smiling and gracious.
The team of Dayanaus, Reiner, Ismary, Osmeluis and Yohanna work very well together
Efficient and watchful [Details]

First off, I want to say how amazingly beautiful this beach is. First time at a smaller resort. Has its charm. Rooms are ok... But it is Cuba. Distance to everything is short walks
Not miles away. Stayed in bungalow #1. Was decent. Bed not as comfy as home, but not the worst. The staff are Amazing! Especially Daniella at the pool bar! And ALL the entertainment team. Had a small issue with ( non valuable) unimportant things taken from maid, even though I left many gifts aside. So that was a bummer and not cool ( No value .. dollar store razor/ shampoo sample) That being said..... I still would come back again. The beach and rest of staff were well worth the return trip. It's one of the closest resorts to the airport. ( 15-20 min) great value at this resort! [Details]

Daniellis and Eliessi are the best bartenders ever!! Great service, always smiling!
Hotel overall great! Lots of sun, breathtaking beach! [Details]

We had an amazing time at Hotel Playa Paraiso. Stayed in building 3 , room 3305 with an ocean view. This was our first visit to Cuba so we only booked 1 week . Ended up wanting to stay longer. One highlight was our housekeeper Kisbel . She went out of her way to make everything perfect. We felt like family by the end of our holiday.
The best way to describe our stay would be to say we are already looking into going back. [Details]

To whom it may concern

We are from Canada. We have been visitors of your resort from January 25th to February 5th 2023.

We have been delighted to met Ms. Liesy Perez , Carlos, Roberto Danielis Elianis at multiple occasions performing her duty at the Bistro 24hrs and the Native Central pool bar.

The way they interact with all of there customers deserve an award!

They're's smiling to everyone, having a professional attitude toward every person they granted with there great level of service. They're knowledgable of customer care. Their expertise as a waitress/Waiter and a bar tender is to a level that should be considered as a standard for an 4 stars location like yours.

These person should be an exemple to all of your staff.

Please feel free to reach out if you need more information.

Kind regards,

Elizabeth MacDonald Bernier
Vincent Couture [Details]

Good 4 star hotel. Food is average. Free pizza sugar cane juice fish fry at the beach. [Details]

We arrived in Cayo Coco on the evening of October 8th 2022 and checked into the resort we had booked. Playa Paraiso. Once arriving to our rooms the smell / visual of mold, broken tiles laying around, blood in the bedding were to name just a few things in our room. We were also shocked to find the room looked nothing like the website.
We went to the front desk to speak to the representative working that evening and because of the time of evening we were told they would show us a different room in the morning between 9-9:30 am. Morning came & the gentleman that said he would help us in the morning, saw us but then avoided us, wouldn't come anywhere near us so we could discuss the room. In fact he was missing in action the entire time we tried to get things worked out. We went to the front desk and spoke to a lady working the desk. Explained our concern and that we were to be shown a different room this morning. Her response to us was you need to contact your Rep. Even after telling her a gentleman we spoke with last evening said we would be shown a different room and he is here can we speak with him…he is busy. Knowing the the rep wasn't coming to this resort until noon. we asked for a number to the rep. She replied with we don't have those numbers.
.We tried to talk to the lady to get her to help us but no luck - poor poor customer service. We tried to use the app on our cell to contact a rep but that was getting us no where. After wasting almost 2 hours getting no where we asked to transfer to a different resort and got told we couldn't. Which is untrue, I've been going to Cuba for 10 years and have seen lots of people transfer within resorts. The front desk lady was just not willing to offer us any help at all.

We did finally get a transfer to another resort but not with the help of this resort ! All they did was try to make things so much more difficult than it needed to be. I have travelled to Cuba many many times, my standards are not high, but I do expect to be treated with the same Respect that I give on each and every visit.
We will not be recommending this resort to any family or friends nor will we return to this resort [Details]

We did our due diligence online by visiting websites, YouTube etc.
When we arrived we were informed our rooms are the best at the resort with an ocean view.
Checking into the room there was excessive mold along with a strong mould odour. Floor tiles were cracked and missing, but to top it all off there was blood on towels, walls, lampshades everywhere. Totally disgusting. We then went to the lobby to have a drink and I could barely drink it, way too much booze, 90% booze and 10% mix. We were tired and rested for the night. The next morning we went for breakfast. I would have rather eaten out if a garbage can. In less than 24 hours we had to get out!!! We voiced our concerns to the front desk and was completely ignored. Very rude and non helpful. We were told this was our airlines carrier problem and had to talk to the rep. Little did they know we already was in contact with managers of another resort we previously stayed at.( they were suppose to be closed until November but opened early). We were told a sales rep would have no trouble getting us a transfer to another resort. When we asked for the sales manager, guess who comes out of the back. The same rude person we originally talked to. As we found out later she was not the sales rep, the sales rep was off for the day, and was married to our airline carrier rep. After a few hours of arguing the second resort made the changes happen. Playa parisio would not answer emails or phone calls. This is the worst travel experience I have ever had. [Details]

Beautiful beach and sea , gardens well maintained (mostly hibiscus everywhere ).Rooms and bathroom OK. Food left much to desire , but that's already known for Cuba ...service was good and people were very pleasant ...we liked the Cuban A la carte ..
Free wi-fi in the lobby only [Details]

The front desk staff are horribly rude and not helpful when there is an issue ( ie we had no hot water, complained to the front desk and 3 hours later had to find the hot water pipes ourselves and turn the hot water back on). They ignore guests, roll their eyes at guests with complaints, never follow up on issues or complaints, whisper to each other and stare at guests. They could use some customer service training.
Lobby bar waitresses, bar staff, buffet workers, Portuguese and Italian a la carte workers, groundskeepers are all phenomenal, friendly and helpful. Cuban a la carte wait staff are rude (upon arriving for our reservation, we waited 10 mins to be seated, with only 2 other tables occupied. We then waited an additional 10 mins to be asked our drink order. Waitress was rude and not helpful with our questions about the menu. She failed to inform us about items missing from the menu until we were placing our order. Huge disappointment). Room is dated but we just needed a bed to sleep in so we didn't mind. Make sure you hold the towel rack when entering or exiting the shower. It's a big step over the side of the tub.
But aside from those, overall, the resort is great. Everything is within close proximity of the rooms and main lobby. It is clean. Beach is beautiful. There is limited entertainment but we tended to make our own with friends we met there. Drinks were good. Food was decent. The pizza at the beach is delicious. Skip the coffee at breakfast and have fresh made cappuccino at the lobby bar. You'll thank me [Details]

This is a great resort. The layout makes it super easy to get around. You are usually close to everything. The food is excellent for Cuba. [Details]

This was my third time at this resort and I highly recommend it! The first time was as a family with our 14 year old and 20 year old sons. The second was just hubby and I. And the third time was a girls trip with myself and two other ladies. They were all amazing vacations in their own way! This resort is perfect for any type of getaway! I have been to Cuba about 14 times and this is the only resort I have gone to this many times and I will continue to return! [Details]

First Impression was Terrible. We paid alot of money for a Cuba vacation and were prepare for a less than perfect experience based on Cuba. And it was definitely not the perfect getaway, I'm sure mostly because of the state of the world right now.Everyday got better. [Details]

Very dirty , worse food and they try to charge me for the food that I never eat. [Details]

Mais c'est tout. La bouffe était terriblement pas bonne et c'est toujours la même chose jour après jour. Très belle plage. Le personnel avec aucun sourire malgré nos effort pour les faites rire. Cet endroit est trop gros. [Details]

We had an absolutely fantastic time at the Playa Parisio in Cayo Coco. The beach is beautiful, lots of food... no one goes hungry, loved the pool and pool games. But the people are what made are stay so amazing ❤ [Details]

This was an older resort. Appears to have never been updated. Main entrance fountain not working for some time. While I stayed for only 7 days. My toilet stopped working, lost hot water 3 out of 7 days. Poor water pressure for 5 days. I had 2 beds in my room, both mattresses were terrible. Woke up in to much discomfort the second day and asked reception to change it. I think they just flipped it over it never got much better. Dinning was also poor. Every night should have been in separate restaurants. But with no reason given they changed 3 nights into buffet in one room for all. Not good during Covid. No Covid rules were ever explained for dinning. Food service, quality, supplies and quantity also poor. Limited fresh fruit and all juice very watered down, this was surprising. No beach towel exchange. Only if you could find and speak to a maid. [Details]

Stayed at the hotel for 7 days at the end of February. Good hotel, nice beach, alot of bars and restaurants.

Food was ok but nothing special. Not alot around the hotel on the outside besides a small market 5 minutes away. [Details]

En premier lieu, les points positifs. Le personnel est chaleureux et très sympathique. Merci à Yane au Lobby le soir et au Barman qui était simplement fabuleux. On pouvait presque croire qu'il était une pieuvre à 12 bras ! Merci à la personne du Grill le soir (je ne me souviens plus son nom), mais très sympathique. Yailin au buffet, très sympathique ! Toujours un plaisir de la voir dans notre quotidien. Leanny, superbe avec les enfants et sympathique en tout temps avec son beau sourire ! L'animateur, grand avec des lunettes et une coupe de cheveux au carré ! Wow ! Il a de l'énergie et très sympathique ! Notre femme de chambre, merci pour les petites attentions. Le service médical pour un problème de santé avec ma plus grande fille a été très efficace sur site. L'infirmière et le médecin ont bien cerné la problématique et ont traité le problème avec diligence et à des coûts raisonnables sans actions superflues. La plage ! Juste wow. Un horizon de sable blanc. On pouvait avoir de l'eau jusqu'à la taille sans problème et ce, sur une grande distance sans corail, sans algues. Lorsque la mer était calme : un grand bain. L'eau limpide et le sable tellement fin qu'on pouvait se croire dans une piscine.

Le négatif maintenant : La désuétude du site. L'ensemble de l'hôtel aurait besoin de rénovation. La chambre était très minimaliste. Une odeur d'urine mélangé avec l'humidité. L'air climatisé était efficace cependant et pas trop bruyante. Elle pouvait sortir l'humidité, mais pas l'odeur d'urine... Un tapis très louche qu'on a sorti de la chambre qui avait une odeur de tout ce qui pince le nez... Les couvres matelas étaient tous troués ou inexistant dans certains lits. Les matelas, on pouvait y voir des traces de sang, de selles ou d'urine. On était bien content d'avoir amené des couvertures qu'on a mis par dessus. Pour les commodités dans le frigo, il faut payer 15 CUC pour avoir des boissons à chaque jour. Les bouteilles d'eau sont plutôt rationnées ainsi que le papier hygiénique. Les serviettes propres sentaient parfois plutôt bizarre... comme si l'on avait oublié de mettre du savon dans la machine à laver. On a échappé un verre en vitre une journée. Nous avons retrouvé du verre sans cesse jusqu'à la fin de notre séjour. Les salles de bain publique sont très peu hygiéniques. Il faut dire que la pression de l'eau n'est pas la même et le réseau d'aqueduc non plus qu'au Québec. Il faut donc jeter le papier dans une petite poubelle. Aussi, quelques cabines n'ont pas de portes, faute de réparation ou de loquet. La piscine, beaucoup de céramiques qui décollent au fond... On se barre les orteils dans les trous. Dans la piscine des enfants, où un drain... il manquait le capot, très dangereux de se coincer un pied dedans.

La nourriture était très de base. Fruits en conserve de type DOLE ou MOTTS, sauce en conserve... salsa et fromage aussi en sauce pour nachos. On y retrouve malgré tout un certain éventail de salades froides et de viandes froides. Je n'ai pas pris de viandes, mais j'ai plutôt pris des salades. La plupart était bien. Par contre, très peu de fruits frais. Des bananes, plutôt rare. Des réserves à se faire lorsqu'il y en a. Le bar a pâte est standard. Les grillages ? poulet, porc et boeuf. Parfois, des petites brochettes. Grill a poisson aussi qui était pas mal non plus. 3-4 sortes de poissons possibles. Cependant, la quantité manquait parfois à l'appel lorsqu'il y avait beaucoup de monde sur le resort (transition entre les départs et les arrivées). Les jus sont principalement du jus de concentré. Les restaurants à la carte, même repas qu'au buffet, mais avec une présentation plus raffinée.

L'aspect propreté est très dichotomique avec notre réalité. Pour eux, nettoyer les tables est plutôt épousseter les tables. Les petits napperons ne sont pas réellement nettoyé. On balaie les miettes et on passe une lingette rapide ainsi que sur les tables. On utilise souvent les mêmes linges pour nettoyer pendant toute une soirée. Il n'était pas rare de retrouver de la nourriture séchée sur les napperons. Pour des gens qui ont des notions d'allergies sévères à des aliments, les napperons sont à retirer et un nettoyage avec une lingette est requis sur la table complète.

Pour votre information : mes enfants ont des allergies. Une aux noix et arachides. L'autre intolérance à la volaille et allergie oeufs.

Une valise de nourriture fut nécessaire, oui, mais elles ont quand même pu manger là-bas. Les noix et arachides sont pratiquement inexistante sur le site (aliments couteux $$$). De plus, nous pouvons demander aux chefs sur place. Ils peuvent nous aiguiller sur le contenu de leurs aliments. Amenez de la nourriture et préparez-vous une lettre pour du moins vous faire bien comprendre et ce, en espagnol. L'anglais et le français des locaux est de base. Ils peuvent discuter de nourriture, de boissons... mais lorsqu'on sort des discussions de service (What would you like to drink ?, How are you ?, etc), ça devient plus difficile. À moins que votre espagnol soit bien à niveau. Le mien ? Il ne l'est pas ! ;)

Comme j'ai mentionné plus tôt, le personnel fait en sorte d'oublier un peu les éléments négatifs, mais lorsqu'on revient à la chambre et que ceux-ci ne sont plus dans l'équation, on regrette un peu notre séjour parce qu'il y a un grand inconfort sur la salubrité et sur le confort en général de la chambre. Des gens avec des problèmes intestinaux... c'est assez fréquent... et à voir la propreté des lieux comme j'ai mentionné plut tôt... ça explique l'incidence des cas avec des diarrhées, nausées/vomissements... Les matelas seraient à changer dans l'ensemble je dirais... Pour ma part, la nourriture était ok. Je pouvais prendre l'énergie nécessaire avec un certain plaisir, mais en restant conservateur. Cependant, si nous comparons notre nourriture et celle d'ailleurs (Mexique ou République), vous allez être déçu.

Pour terminer, il faut comprendre aussi le contexte du pays. Communiste depuis belle lurette... et l'embargo vient réduire les ressources essentielles du pays. Je dirais que toutes les ressources produites localement vont pour les resorts et la demande excède malheureusement la capacité de produire. De plus, les importations possibles ont aussi le même sort. En parlant avec ceux qui connaissent beaucoup les cubains et aussi en parlant avec eux, le manque de ressources de base est grandiose. Donc, oui, donner du pourboire est bien... mais pour la plupart, des brosses à dents, de la pâte à dent... du savon... du linge, des jeux... ce sont des choses qu'ils ne sont pas accessibles. J'avoue qu'on ne donne pas une brosse à dent comme pourboire dans le lobby... mais lorsque vous apprécié une personne... vous pouvez lui donner pendant un moment opportun... ce genre de bien. Par contre, on voit que la télécom est bien sur place et tout le monde a un cellulaire ! On est sur Facebook, mais on n'a pas de shampooing ou de savon... la base, elle est fragile. J'ai passé un beau moment en famille malgré tout. J'ai pris encore plus conscience de la chance que nous avons d'être dans l'abondance. Donc, prenez pas pour acquis qu'ils ont tout eux aussi. Au contraire... ils n'ont rien à comparer à nous. Je ne crois pas y retourner. C'était la 3ème fois. Ça faisait en fait 11 ans que je n'étais pas retourné. Malheureusement, ça n'a pas vraiment changé. Ce qui m'interroge : Le nombre de resort grandit : mais les ressources n'augmentent pas et les systèmes d'eau, de déchets ne sont non plus pas à jour sur le débit touristique que génère le tourisme international. Cuba fonctionne à plein régime en 2020, mais sur un système des années 70 ! Un jour, espérant qu'ils pourront aussi se mettre à jour technologiquement parlant... ceci aura un grand impact sur la qualité de séjour à ce moment là.

En espérant que mon expérience pourra bien vous guider pour le choix de vos futures vacances !

Cuba si ? À vous de décider ;) [Details]

Amazing beach! Staff were friendly and warm. Buildings are getting tired and need to either have a renovation or a really good deep clean. Buffet was always very busy. Food was ok.
I would recomend this place for the beach, very family friendly. There were lots of children. [Details]

Special thank you to the staff in the buffet. Inaluis, Eilen, Thaimi, Roli and Yailin. I loved sitting in your sections and having excellent service always with beautiful smiles. Thank you! [Details]

I have never written a review because more often than not, I have found that most of the reviews people share are solely based on complaints. This review however, is the exact opposite. I love Cayo Coco…mostly for the sun, sand, and crystal clear water; but, the resorts have so much more to offer. In my travels, I have discovered that Cuban people are some of the kindest people in the world, and a smile is offered everywhere in this beautiful country. I have travelled to Cayo Coco multiple times over the past few years; in the past year alone, I have visited both Memories Flamenco and Playa Parasio for four separate weeks. Although there are little things that seem to bother some people, I do not have a single complaint…these little things, are seriously little things!
On the last day of my most recent trip, I became very ill. Throughout the week, I had been drinking an excessive amount of water to stay hydrated and did not realize that in doing so, I was flushing too much sodium from my body…who would have ever thought that drinking too much water could be a bad thing. Upon arrival to the airport, I became very dizzy and lethargic. The captain of the flight along with his attendants, determined that I was too sick to travel and required medical attention before I could be safely cleared to travel home to Toronto. I was removed from the aircraft and transferred by ambulance to a local medical clinic to be assessed. Justly so, I was very scared! Having travelled to Cayo Coco a number of times however, I have made friendships with many wonderful people…and in this situation, I could not have been more grateful for these friends. As per my request to the representative at the airport, Jimenez Menes. I asked to be transferred to Playa Parasio once release from the clinic. I contacted my friends' - Mr. Ubisnel Saavedra, Mr. George Fernandez, Adia Tamayo , Ronny Rivas, Alienn Zamora at Playa Parasio and Yailyn Lopez at Memories Flamenco - to explain the situation and notify them that I would be returning to the hotel that evening.
Allien was in the lobby of Playa Parasio waiting for when the ambulance arrived; Adia stayed with me to be sure I was okay; Ronny's love and concern will never be forgotten; and, Yailyn travelled from Memories Flamenco to Playa Paraiso at 6:00am, to check on myself and offer her assistance. These kind individuals went above and beyond, sharing so much love, compassion, and concern; whatever I needed, they did without question. And not to mention, on both Ubisnel and George's day off. Ubisnel worked with the representative, Lester, to make arrangements for a flight home at the soonest time possible, he called several times to be sure my care was being looked after, while George contacted me regularly for updates on my condition and stayed in constant communication with the hotel nurse, Anita; Anita checked on me hourly, alongside Dr. Yoany Martinez. Jimenez, rep, was at airport and assisted with departure details.
Upon arriving home, I went to Canadian hospital. The attending emergency doctor was very impressed with the care and treatment I had received in Cayo Coco. After a few days of being home, I am happy to say that I am beginning to feel better but I am left with a few thoughts regarding negative travel reviews…
Firstly, how can people base their poor reviews and negative comments on sheets not being changed daily…I would bet, that you don't change your sheets daily while at home. Secondly, broken glass around a pool…it's not the hotel staff taking or braking the glasses poolside. And lastly, weather, nature, and bugs in the grass...Mother Nature folks, those things are out of a resort's control.
The names mentioned above have always extended the most professional and outstanding service and now life long friendship. Yet there are so many more names I haven't mentioned at these two resorts.
Memories Flamenco, Gabrielle and Pascual, boys at the beach. Yanela and Zoe, lobby bar. Yarelys and Yirenia, snack bar. Yailyn Lopez, reception, is one of the most helpful, kind, hard working individuals I know.
Playa Parasio, I need to include Pinky, David, Jorge, Mary. There are so many great people always happy to help [Details]

Had a great week. Staff are great and beach is amazing. Resort has a few flaws but if let that wreck your week thats your problem. Biggest complaint was check in for us. Told us to come back at certain times and at third return they told us people in room had late check out. I would of been much happier if I was told this right away instead of giving times and getting annoyed but got over that quickly. Other than that front desk staff were great. [Details]

The beach, pool and weather was lovely. The food was mediocre to bad. Things felt very disorganized, especially if you're an English speaker. There are no written materials about how things work and where things are. Be prepared for very long food lines if you want anything prepared at a station. For pizza near the beach you could be waiting over an hour. We had ants and cockroaches in our room, a toilet that never stopped running and two sinks that would not drain. However, the view from our room was lovely. The staff were all very nice, although many did not speak English which made communication difficult. Do not go outside at dusk without a lot of mosquito repellent. Overall, I wouldn't go back, but loved the water and sunshine. [Details]

Overall for the price it was not a bad resort. There were many little things that could be done to improve the atmosphere and appearance. Like bathrooms at the beach. Better beach maintenance (shells and coral in the sand). Better theatre shows. A drink menu and a drink of the day. Better beds and pillows. Free internet. [Details]

We are a family of four and we were amazed by the beautiful beach. It is a quiet place, no loud partying what we liked the most, the staff was nice, if there was an issue they solved it very fast. Our kids loved the variety of food they were offering especially ice cream, poutine, cheeseburgers and hotdogs! [Details]

First time in Cayo Coco and at The Hotel Paraiso.
Enjoyed our stay, food was quite good with a good variety of hot and cold dishes in the main buffet restaurant however there was no bread available at lunch time or in the evening at the buffet restaurant.
The Italian, Portuguese, and Cuban a la carte restaurants were satisfactory.
Staff was always friendly and ready to help and had a positive attitude.
The buffet staff were quite attentive.
Rooms need some upgrade but were clean. Bathrooms in lobby area were not always very clean.
Cuba is a cigar producing country but we should not have to endure the constant smoke blown in our face and the heavy smell of cigarette and cigar smell in all the common areas, lobby, theater, and pool. We could not enjoy most entertainment events for this reason.
The mini-bar is never stocked and only a daily bottle of water is supplied in the rooms, however we had to often call to get the water and many people were quite frustrated as they did not get any at all and none of the bars have bottled water.
Overall a satisfactory stay and would return. [Details]