Cayo Coco

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Best hotels in Cayo Coco, based on:
#2 Pullman Cayo Coco
#2 Pullman Cayo Coco
Cayo Coco
Cuba
620 reviews
Not bad, but the worst.
Avoid staying at this hotel even if you must cancel your trip. I have been fifteen times to Cuba and have stayed in different hotels but have never been to such a miserable one. We had booked a “luxury ocean front” room but the size and furniture were like those found in cheapest motels. Torturous was sleep quality on the mattress. One very small face towel per person like those little hand towels in cheap motels. Take your wet swim towels to your room as I tried at least five times during our one week stay to change them but never available. Reception and terrace are located above swimming pool area with more than thirty steps. We were told that their only elevator was not functional since a month before our arrival. Guests rush to the terrace after dinner to line up for a drink from the only bar open. Only cheapest drinks are served, better ones simply not available. There are around one hundred constantly occupied seats available on the terrace for a hotel that has several hundred guest capacity. Buffet restaurant is not an exception to serve poor quality foodstuff. There was a tipping vase on every counter where staff put something on guests' plates. A heart-breaking experience if you did not tip each one and if you did, your poor-quality dinner would cost around ten dollars just in tips. Full serve restaurants are somewhat better in quality but poorer in quantity. Briefly, this hotel wants to give you as little as possible. Simply stay away.
#6 Grand Muthu Cayo Guillermo
#6 Grand Muthu Cayo Guillermo
Cayo Coco
Cuba
236 reviews
Great week!
We traveled as a family of 5 (2 adults 3 kids (9, 4 &2) ). We arrived to the resort around noon, there was quite a few of us going there (a whole bus full)..check in was slow and we were not greeted in anyway with music or drinks like we had seen during the week with other arrivals but that's okay. Now since we were early and check in is usually 4pm we knew our room probably wouldn't be ready which is was not. It wasn't ready until 5ish and we had 2 rooms..kinda inconvenient when my youngest was exhausted and needed a nap so she napped in the lobby which was fine. The lobby is one of the biggest I've seen and this is our 3rd trip to Cuba but first time at this resort. The rooms are spacious and beds were comfy. They provided a playpen for my youngest which was great. In our one room the shower was slightly crazy and was spraying up to the ceiling and out onto the bathroom floor so we used the other one in the other room which was fine minus some water leaking out the shower door which was fine with towels down. Never had an issue receiving clean new towels in our rooms and had plenty of toilet paper. The beach was lovely, we only walked down to it 2x as we aren't beach people but it was clean and the ocean was warm. Also on the way to the beach be sure to grab a coconut at the little stand on the way :) The pools were clean and warm especially the little pool closest to the lobby (it's the smallest) it was like a bath tub so it was relaxing. I enjoyed doing water aerobics with Helen in the infinity pool. The food.. well you don't go to Cuba for the food but we never had any issues finding things to eat, fresh eggs in the morning with bread and fruits. Chicken and beef on the grill at lunch and dinner. Rice stir fry, fish, and much more. It was all good. My kids are picky and they enjoyed it. We also went to the snack bar a few times and enjoyed the ham and cheese sandwiches. My kids thoroughly enjoyed the churros from the churro stand and we never had to wait in some "crazy" line it was always quick and we give him credit he's by himself and can only make so many at once :) they were delicious! The entertainment was great at night, my kids enjoyed the mini disco every night and the shows after were great too! During the day the entertainers do games around the main pool and have music playing. There is a market on site about a 4 minute walk from the lobby they have quite a few stands and good deals. You'll definitely find something for everyone! Overall it was a great week and we would definitely return and recommend to others.
#11 Iberostar Daiquiri
#11 Iberostar Daiquiri
Cayo Coco
Cuba
614 reviews
Paradise in the sun
This was my first time at a small resort, I enjoyed being able to leave my room and walk 30 seconds to the towel shack, 1 minute to the beach, 1 minute to the buffet, the lobby, the pool and 2 minutes to the theatre. It was very windy the entire time so we were unable to enjoy the non motorized activities until the last day. We loved the staff. I went with my 18 year old daughter and her best friend. We went to the beach every morning and then enjoyed the pool area and activities in the afternoons. We participated in a few contests, the nightly lobby entertainment, the nightly theatre show and disco afterwards. We usually were the last ones up. The staff is amazing and not one person to complain about. We are very social and spent a fair amount of time getting to know the staff. Some of my favourites were Ernesto the DJ and animation team which included Maidel, Jormer, Fidel and Denia. Yosvany the pool/theatre bartender makes great drinks and Carlos the Maintenance worker/electrician is so sweet. We visited Playa Pilar twice which is a beautiful beach and did the excursion on the Glass Bottom Boat which included a swim /jump off the second level, snorkelling on a coral reef, drop off at an Island to swim and enjoy a Lobster dinner/drinks and entertainment for $40 CAD. The resort was able to accommodate both my daughter and I with gluten free options as we both have Celiac Disease. Neither one of us got sick the entire trip and twice the kitchen staff brought out Mousse directly from the kitchen to avoid cross contamination. Reception gave us a paper to give to the cook staff but it wasn't needed because we have learned over the years how to say we are allergic to gluten in Spanish and it wasn't an issue. The snack bar doesn't have any gluten free options nor the airport. The lobby is beautiful, open and so inviting and was a nice place to hang out for an espresso or iced cappuccino in the day. The entertainment in the lobby was good. We enjoyed a group dance with the models after the show our last evening. The theatre dancers/entertainers are talented, beautiful souls and I looked forward to their nightly greetings when I entered the Buffet for supper. There were many Cubans on vacation in the hotel and my daughter and her friend spent a fair amount of time enjoying their company. If you want to sit on a beach all day, you can do it here. If you want to sit by the pool, get drinks at the pool bar and enjoy music then you can do that as well. We never went hungry or thirsty. Every bartender, cook, and buffet staff were attentive and friendly. We always received water and extra toilet paper in our room. The rooms are dated I guess, but we had everything we needed, I mean it's not a new resort. Were there a few things that bothered me? maybe, but only for a moment and then I remembered why I was there. It's not the staff's fault if clients have bad hygiene habits at the buffet or butt in line. The incredible part is the amount of patience and attention they give to their clients. I never felt pressured to tip, but we always do because for the service it's well deserved and appreciated.
#17 Hotel Colonial Cayo Coco
#17 Hotel Colonial Cayo Coco
Cayo Coco
Cuba
828 reviews
Very disappointed
My wife and I have visited this hotel over 15 times before the hurricane and after. We have stuck by them all along but after this trip we no longer will be supporting this resort. We were there for the 25th anniversary party week and cannot believe the lacklustre party put on by this group. The repeaters dinner on the anniversary day we entered the Fontella at 6 pm as our invitation said and at 745pm we left without even being served. We addressed the headwaiter and received no answers. This was a table of 5 with a 90 year old woman also with us who has been at this resort many more times than myself. Even public relations was present and nothing resolved at all. After numerous complaints of no a/c, tv, or hot water. after our maid helped herself to some of our belongings I formally had a meeting with the general director and our travel rep but as the days went on nothing was rectified at all. Please everyone take note as we are not complainers, we do not demand anything just what we paid for and the last three trips this year we have not received this. We were a part of 40 repeaters back for the 25th anniversary but the majority of us will not return until the hotel starts repairing the stuff we pay for not just paint the buildings to make them look pretty. This was an amazing resort that we fell in love with 9 years ago BUT it has turned into a poor managed and run wore out hotel and this is very disturbing to a lot of us who called it our cottage.

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