Cayo Coco

During our stay at Melia Cayo Coco, staff was friendly, kind and respectful. Their service is quick, reliable and they are easy to socialize with. The facilities are well cleaned and well maintained with cleaning staff always around. The beach is clean and the Nautical Club staff that offer snorkeling were wonderful and safe. We will definitely be back again! Some honourable mentions were Lisa from room service,the prince Yanquiel (community manager) and Jose and other morning shift staff at the snack bar, Herman and Alberto from the Nautical Club.

We just came back from the 2nd vacation week from the resort. The first time was in march 2022, the 2nd time in June 2022. We met people visited this resort several time per year. Overall this is a very nice resort which meets our demands: - Nice ocean, no wave, full of sea creatures. - Attentive and very friendly staff, good services, especially Yenia who is a communication manager and she helped us with arrangments. - nice ocean view room and also has option to have connecting rooms for family. But AC does only have 1 temperature. So it is either too cold or too hot at nite. - good drink with variety of drink mix, cocktails, I enjoyed their spanish coffee, ice coffee, Daiquiri, etc. - very nice services in fine dining restaurants. The food is medium due to the lack of material. We did not expect too much anyways since Cuba is embargoed. The Japanese restaurant is my fav. Food at buffet is ok, some thing to eat everyday, love chicken drumsticks and omelet and tropical fruits. The kids love ice cream there. - nice swim up pool, some shade areas to hide away from hot afternoon sun - variety of nite entertainment performance. Love their efforts to entertain guests. And many more. To sum up, we definitely come back again because we and our kids enjoyed the resort so much.

Beautiful beach and sea , gardens well maintained (mostly hibiscus everywhere ).Rooms and bathroom OK. Food left much to desire , but that's already known for Cuba ...service was good and people were very pleasant ...we liked the Cuban A la carte .. Free wi-fi in the lobby only

Had been two yrs since last visit because of covid and me and my wife were anxious to soak in some sun and cuba's beautiful beaches. Firstly for 3rd visit didn't get the room we wanted no king bed, and room was second class had to move to better room second day. Asked for compensation and they offered a diamond suite but we didn't want to move again so asked for diamond club and was turned down, now if you expect to talk to the manager forget it you won't even if they promised since their not on sight most of the time since I guessed they work at several hotels. Secondly no bread for 4 days and no butter either, no yogurt and cookies for the whole time. Now when I go to Cuba I don't expect great food but this was a first. Thirdly the toilets were often out of order and closed in the hotel quarters. The staff was good and helpful and aware of the food and drink shortages ex cola, brandy, pina colada ingredients to name a few. The sun was there and present every day though, near 30 degrees, beach and pool great. So all and all for the price will not go back, they should at least make certain that 3rd time customer is satisfied or what's the point.

I have been to five different resorts in Cayo Coco. This is a gem!

This was my first time at a small resort, I enjoyed being able to leave my room and walk 30 seconds to the towel shack, 1 minute to the beach, 1 minute to the buffet, the lobby, the pool and 2 minutes to the theatre. It was very windy the entire time so we were unable to enjoy the non motorized activities until the last day. We loved the staff. I went with my 18 year old daughter and her best friend. We went to the beach every morning and then enjoyed the pool area and activities in the afternoons. We participated in a few contests, the nightly lobby entertainment, the nightly theatre show and disco afterwards. We usually were the last ones up. The staff is amazing and not one person to complain about. We are very social and spent a fair amount of time getting to know the staff. Some of my favourites were Ernesto the DJ and animation team which included Maidel, Jormer, Fidel and Denia. Yosvany the pool/theatre bartender makes great drinks and Carlos the Maintenance worker/electrician is so sweet. We visited Playa Pilar twice which is a beautiful beach and did the excursion on the Glass Bottom Boat which included a swim /jump off the second level, snorkelling on a coral reef, drop off at an Island to swim and enjoy a Lobster dinner/drinks and entertainment for $40 CAD. The resort was able to accommodate both my daughter and I with gluten free options as we both have Celiac Disease. Neither one of us got sick the entire trip and twice the kitchen staff brought out Mousse directly from the kitchen to avoid cross contamination. Reception gave us a paper to give to the cook staff but it wasn't needed because we have learned over the years how to say we are allergic to gluten in Spanish and it wasn't an issue. The snack bar doesn't have any gluten free options nor the airport. The lobby is beautiful, open and so inviting and was a nice place to hang out for an espresso or iced cappuccino in the day. The entertainment in the lobby was good. We enjoyed a group dance with the models after the show our last evening. The theatre dancers/entertainers are talented, beautiful souls and I looked forward to their nightly greetings when I entered the Buffet for supper. There were many Cubans on vacation in the hotel and my daughter and her friend spent a fair amount of time enjoying their company. If you want to sit on a beach all day, you can do it here. If you want to sit by the pool, get drinks at the pool bar and enjoy music then you can do that as well. We never went hungry or thirsty. Every bartender, cook, and buffet staff were attentive and friendly. We always received water and extra toilet paper in our room. The rooms are dated I guess, but we had everything we needed, I mean it's not a new resort. Were there a few things that bothered me? maybe, but only for a moment and then I remembered why I was there. It's not the staff's fault if clients have bad hygiene habits at the buffet or butt in line. The incredible part is the amount of patience and attention they give to their clients. I never felt pressured to tip, but we always do because for the service it's well deserved and appreciated.

I went to Cayo Guillermo 2019 and fell in love with this island. During last three years I've been dreaming to return there and finally my dream become reality. I choose this hotel because it's small and the bungalows are on the beach. I have all my expectations fulfilled! My room was facing the ocean, it was sparkling clean with a good air conditioner, always hot water. The people… I love you, guys, you are doing your best and more for us so we could have a really good time. Thank you! All the stuff is amazing, I'm not going to write your names because I'm afraid I'll forget someone but I can't forget your smiles and the wonderful work you are doing. The food is good, so just ignore the people who complain. The beach is simply amazing and the ocean too. Wonderful vacation, be back as soon as I can.

This was our 4th trip to the Melia, we brought our daughter and her boyfriend for the first time. As always the place is amazing. There was constant improvements and upgrades happening all week. The beach bar was getting worked on, upgraded outdoor shower facilities at the pool and the beach. They are painting everything, all new lounging shelters up top. People as always were fantastic, always a smile and welcome greeting.

My wife and I have visited this hotel over 15 times before the hurricane and after. We have stuck by them all along but after this trip we no longer will be supporting this resort. We were there for the 25th anniversary party week and cannot believe the lacklustre party put on by this group. The repeaters dinner on the anniversary day we entered the Fontella at 6 pm as our invitation said and at 745pm we left without even being served. We addressed the headwaiter and received no answers. This was a table of 5 with a 90 year old woman also with us who has been at this resort many more times than myself. Even public relations was present and nothing resolved at all. After numerous complaints of no a/c, tv, or hot water. after our maid helped herself to some of our belongings I formally had a meeting with the general director and our travel rep but as the days went on nothing was rectified at all. Please everyone take note as we are not complainers, we do not demand anything just what we paid for and the last three trips this year we have not received this. We were a part of 40 repeaters back for the 25th anniversary but the majority of us will not return until the hotel starts repairing the stuff we pay for not just paint the buildings to make them look pretty. This was an amazing resort that we fell in love with 9 years ago BUT it has turned into a poor managed and run wore out hotel and this is very disturbing to a lot of us who called it our cottage.

The staff was not the friendliest. If a local walked in they attended to them first, or ignored you and kept talking with the locals. There was only cool water for showers, not even warm water. Seem to be an on going problem that one cares to fix. Animation was talking very fast, no English, only Spanish. Bass at performances was way too loud. They did the same style every night. No variety in shows. Food lots of time they did not have things on the menu for al a cartes. Or not exactly as stated. I realize that is part of going to Cuba. Food okay. Best thing about whole trip was the people we went with. Front desk not helpful. I needed a bottle of water because staff did not leave in my room. Was given run around, finally after making some noise, she went into back room, and gave me a bottle. No idea why it had to be so difficult to get a basic need....water. No face clothes in bathrooms. Our room staff not always remembering to do things in the room...water, towel.