Cayo Coco

Tres belle accueil. Nous avons passer un très beau séjour. Vraiment une belle place. Merci a Yenia Rodriguez Batista pour sa présence, son beau travail a veiller a ce que tout soit parfais. Merci a Oney Cerra, notre Mixologue de la semaine, ces drinks etait tout simplement delicieux. Michel et Crosswell aux activités tout pour nous divertir. Et Gérald au bar de la piscine, un très bon Barmaid. Aux 2 serveuses Ana et Alouska, acceuillante et souriante! Vraiment des gens extraordinaires!!! Hâte d'y retourner.

Can't say enough wonderful things about this place. Weather was perfect, staff was super friendly and accommodating to whatever we needed, pools were stunning, grounds were immaculate with gorgeous greenery, our rooms were clean, cool and had amazing views of the entire resort as well as the ocean. The food displays were gorgeous and they served the food with obvious pride in the restaurant. We ate mostly at the buffet in the “snack bar” and there was always many choices of interesting foods to choose from. The entertainment was fantastic as well. The young staff who ran daily events at the pool side were quite engaging and super friendly. I only caught one evening of entertainment in the main lobby as most evenings I was exhausted from lounging by the pool! The “International Show” was spectacular-dancers were very professional and the young man who sang a Whitney Houston song blew my mind!! The little bugs called noseeums were bothersome to me and it made sleeping difficult with the itching but certainly not the fault of the resort, rather nature & rainy season. Beautiful beaches a short walk or golf cart shuttle away! The views are stunning from anywhere- infinity pools, ocean, look out points at water front

Had an amazing experience at this resort! I went there to "work on the beach". The wifi connection was good the first two days in the room however after a whatsapp call, I couldn't access the wifi anymore as I believe I went over the limit. I had to open my hotspot which worked just as fine but had pay for the extra internet usage to my phone company. Will have to consider getting a better internet travel package for future trips. I HIGHLY recommend everyone visit this resort. Its beautiful and its only 5 mins from Pilar beach. There is a bus schedule for pick up and it only cost $5 to go there and to come back. The beach is soft white sand with crystal clear water that you can see through. Its a MUST see! The staff is also really kind and sweet :) The BEST part was waking up for the sunrise and watching it come as I had my early morning cappuccino from the 24-hour open bar. The view was incredible.

Memories caribe is no good

My mom Maria Teresa and I loved everything about this hotel! It is esthetically very pleasing and comfortable. Everything was on point. Beautiful swimming pool, elegantly decorated premise, well kept landscape. The best part was the staff who offered exceptional service and who made us feel valued and cared for. Like a 2nd family!

This was my first time at a small resort, I enjoyed being able to leave my room and walk 30 seconds to the towel shack, 1 minute to the beach, 1 minute to the buffet, the lobby, the pool and 2 minutes to the theatre. It was very windy the entire time so we were unable to enjoy the non motorized activities until the last day. We loved the staff. I went with my 18 year old daughter and her best friend. We went to the beach every morning and then enjoyed the pool area and activities in the afternoons. We participated in a few contests, the nightly lobby entertainment, the nightly theatre show and disco afterwards. We usually were the last ones up. The staff is amazing and not one person to complain about. We are very social and spent a fair amount of time getting to know the staff. Some of my favourites were Ernesto the DJ and animation team which included Maidel, Jormer, Fidel and Denia. Yosvany the pool/theatre bartender makes great drinks and Carlos the Maintenance worker/electrician is so sweet. We visited Playa Pilar twice which is a beautiful beach and did the excursion on the Glass Bottom Boat which included a swim /jump off the second level, snorkelling on a coral reef, drop off at an Island to swim and enjoy a Lobster dinner/drinks and entertainment for $40 CAD. The resort was able to accommodate both my daughter and I with gluten free options as we both have Celiac Disease. Neither one of us got sick the entire trip and twice the kitchen staff brought out Mousse directly from the kitchen to avoid cross contamination. Reception gave us a paper to give to the cook staff but it wasn't needed because we have learned over the years how to say we are allergic to gluten in Spanish and it wasn't an issue. The snack bar doesn't have any gluten free options nor the airport. The lobby is beautiful, open and so inviting and was a nice place to hang out for an espresso or iced cappuccino in the day. The entertainment in the lobby was good. We enjoyed a group dance with the models after the show our last evening. The theatre dancers/entertainers are talented, beautiful souls and I looked forward to their nightly greetings when I entered the Buffet for supper. There were many Cubans on vacation in the hotel and my daughter and her friend spent a fair amount of time enjoying their company. If you want to sit on a beach all day, you can do it here. If you want to sit by the pool, get drinks at the pool bar and enjoy music then you can do that as well. We never went hungry or thirsty. Every bartender, cook, and buffet staff were attentive and friendly. We always received water and extra toilet paper in our room. The rooms are dated I guess, but we had everything we needed, I mean it's not a new resort. Were there a few things that bothered me? maybe, but only for a moment and then I remembered why I was there. It's not the staff's fault if clients have bad hygiene habits at the buffet or butt in line. The incredible part is the amount of patience and attention they give to their clients. I never felt pressured to tip, but we always do because for the service it's well deserved and appreciated.

Great staff, perfect beach

The property is a little big, so if you're looking for a more personalized experience, then I would recommend somewhere else. However, all the staff was extremely friendly, especially Roy in the hotel buffet area. The swim-up pool bars were the highlight of the trip. The bartender would make any drink you wanted, as long as they had all the ingredients. And they weren't watered down either. I would definitely stay there again. Osmani the cab driver was amazing as well so if you need a cab, try to get him. He took us off the beaten path and we saw some very beautiful things.

Wonderful place to spend a leisurely vacation.Staff are very friendly and helpful. Beaches are absolutelyamazing. No one bothers you on the beach, no local people trying to sell things, very private. Food was great.

Hotel was pretty and rooms are great! the food was okay (it is cuba afterall) but the ala cartes were terrible. The beach is amazing - the pools are old but others seemed to enjoy. the service is disappointing - would not go back, but don't regret it.