Cayo Coco

Hi there we are a straight couple who transfered to this hotel after not being happy at one we had booked. It was so fun and everyone so welcoming. Do not go here if you are not excepting of LGBQT community and if so it would be your loss .Lovely people and great staff . Rooms are beautiful...food is cuba but lots to choose from...Thanks to Yenia for all she does....We will be back.

Nice resort, great beach and pool with lots of beach huts. Great lobby bar, snack, pool and beach bars. Restaurant s were good, buffet's were average. No white wine and not a great selection of alcohol for cocktails. Great nightly entertainment. Has to wait 3 days for beach towels and had to get our room key reset everyday. Staff were very friendly and helpful and resort was clean, could use a little tlc in the rooms. Resort only 15 mins from airport. Overall a good resort and good experience.

We had an amazing time at Hotel Playa Paraiso. Stayed in building 3 , room 3305 with an ocean view. This was our first visit to Cuba so we only booked 1 week . Ended up wanting to stay longer. One highlight was our housekeeper Kisbel . She went out of her way to make everything perfect. We felt like family by the end of our holiday. The best way to describe our stay would be to say we are already looking into going back.

Here is a review of the week of Jan 7-14, 2023 at Memories Flamenco. Overall, it was a great week and even if there are some occasional shortages, like just two or three types of juices one day, no big deal and there is plenty of alcohol, pretty much all types. PLENTY of food and the taste is great. Big improvement since Jeorge the Food Manager is always there and it shows by the quality of food, which was great for Cuba. Best thing is to check the pictures I attached and see for yourself. And a few IMPORTANT points to keep in mind and you'll see how much you're getting for your money as part of the all inclusive package, especially at Flamenco: - for most Canadian flights, you're actually getting between 6-9 hours back and forth, which itself it is a nice trip that costs around 500$-600$ - all meals for 7 days, including à la carte restaurants - great choice of alcohol including Rhum Gin Vodka Whisky Scotch Brandy Liquor Creams Wine Champagne Beer and many other types and cocktails. And if you took the Diamond Club upgrade, additional premium drinks like Glenlivet 1824, 7years old Rhum, Jameson, Ballentines etc. Special dinners as well, and separate restaurant. - a nice coach bus ride to see the area from the airport to the hotel - prosciutto and great selection of cheese from Europe - great shows every night including some like Magic Show or retro that you'll easily pay 50$ in Canada to see - great coffee and specialty coffee - clean rooms with cold AC, mini bar - insane beaches - free catamaran ride which again could easily be over 50$ - free wifi - free pedal boat rental and I could continue.... On top of these you see different places and cultures. So for fun add a reasonable price for everything you get and you'll see that 750$ to 1100$ depending of the departure city/time of the year etc, which is what most people pay it is a real bargain to be at Flamenco. We should be grateful that we have access to these types of trips at such low costs and appreciate the efforts that locals are doing to please tourists. Would I go back? Sure and not the first time going back to Flamenco. Thank you to everyone at the hotel for doing your best!

been to Cuba 4 times and found this hotel put more effort into serving its guest then the other hotels I have stayed in Cuba. The beach and bar area were one of my favorite places to relax and enjoy (served ham/cheese sandwiches and served beer rum pina colada`s etc. The hotel seems to be gaining a lot more Cats, but they did not bother me as I found them entertaining to watch run around the resort chasing off all the insects. It is an older resort I did find so I cannot say too much downside as to the upkeep as most Cuban resorts are having to be fixed and patched up constantly. The Staff/Management did put in an effort to welcoming their visitors to the resort. I found that the size of the hotel was designed to hold 5 times more the people then it had staying there. I found that it was very pleasant and not overcrowded.

I have visited Cayo Coco many times in the past. This was a first time I had the opportunity to stay at Hotel Colonial. I choose this hotel based on their amazing beach, attractive Spanish colonial style of architecture and beautiful lush gardens. My room had gorgeous garden view , very comfortable bed , hot water and great air conditioning. There were plenty of food options and as vegetarian I greatly appreciated the efforts of the chefs to cater to my needs. Customer service was exceptional in all areas from reception, chamber maid, bartenders, pool maintenance and the management. I would like to thank ALL the workers and the management for the hospitality and your excellent service.

Hi! I've been traveling with my spouse and 2 kids under 12. It was not our first time in Cuba, but it was definitely the worst one The hotel is brand new, modern and everything was functional.... except very bad management that made our stay miserable! 1. Beach - nice and clean. Always enough chairs and spots in shade. We expected some water sports, but nothing was available. 2. Pools - nice and clean pools. Separate family section with 3 pools. Great when traveling with very young children. 3. Room - We reserved a family room with 2 beds. Beds are very small, too small for 2 people. Watch out if you are traveling with older kids as 1 room may not be enough. Also, bring your own pillows - each bed have 1 very thin and long pillow. 4. Wi-Fi - it is available and free... however you need to find a spot were your device can actually catch it. Good luck! 5. Location - far from other hotels. About 30 min drive to Cayo Coco. If you whish to go shopping (store is not yet opened in the hotel) or eat elsewhere, taxi charges 200CAD for a trip to Cayo Coco. 6. Entertainment - during the day a strict minimum: volleyball at the beach, 30 min of dance lessons at the pool, 15 min kids games. Evening entertainment even worse. A group of 5 dancers performs 30 min in a lobby bar (the same group every evening, even on New Years Eve). It seems the hotel did not sign contracts with other groups yet, as the hotel is far away from other hotels and nobody wants to come. Moreover, the hotel has no theater or place for bigger evening shows, so I do not believe it will ever have good shows. During our stay everything happened in the crowded lobby bar. If you count on entertainment - this is not your hotel! 7. Restaurants a la carte - difficult to have an opinion, as they were opened only 1 evening during our stay. We have tried the Mexican one. Degustation menu without any choice, not impressive, but it is Cuba. Finally, we ended at the snack bar as kids were hungry. Why the restaurants were closed 5 of 6 evenings - no staff to work there (official response I got from the restaurant manager, Hector) 8. Buffet - nightmare! We knew that we are going to Cuba and we did not expect much in matter of food variety. The only vegetables we got were green tomatoes and sauerkraut. Very limited fruit, no fresh cocktails, poor deserts... meat shortage, basically no seafood, French fries only once!... still, all that was not as disappointing as the bad management and the time we have waisted in lines in the buffet!!! Lines to get, eggs, pasta and pizza. Be patient, or be 30min before opening... otherwise 1 hour waiting in line to order a pizza!!!! There were days that show cooking counters were closed, so pizza or pasta were not even available. Beach bar served lunch few times, but no rules there - today it is opened, tomorrow it is closed! Snack bar - another option, very limited menu (burgers, sandwich, fries), kids liked it... unfortunately, again, 1 hour to receive the order (4 burgers and fries)! So, either eat before others, either scarify 2-3 hours per day to have that egg or pasta or pizza or a burger that your kid wishes to have. We have complained several times to the management and our agency representative. No response, no improvement, no compensation. The only explanation I got: the hotel did not hire enough people!... but still... we have paid for it, and they knew we are arriving... I do not recommend this hotel!

We loved the beautiful landscaped grounds. The buildings were freshly painted with amazing colors and were so pretty. Smaller resort which was GREAT for walking. We both have mobility issues. Careful on the walkways and different leveled flooring. Spent every day on the beautiful beach. White soft sand. Warm aqua water. Great snorkeling. Interesting to watch this hub of kite surfers. Food and drink? What can I say? It's Cuba and there's a shortage since Covid. Great grill station. Chicken and Rice.

Such a great first experience for me. The staff were amazing, especially those who performed or held pool games. The room was always well-cleaned, I would for sure visit again!

This was our 4th trip to the Melia, we brought our daughter and her boyfriend for the first time. As always the place is amazing. There was constant improvements and upgrades happening all week. The beach bar was getting worked on, upgraded outdoor shower facilities at the pool and the beach. They are painting everything, all new lounging shelters up top. People as always were fantastic, always a smile and welcome greeting.