Cuba

Another great stay at the Paradisus resort. Great food and awesome service.

We had a very nice time there. The resort was beautiful and the staff were very accommodating , we will go back again

My husband and I really enjoyed our stay.

Following a forced stay home for almost a year we decided to take a family vacation and spend 2 weeks at the Playa Pesquero one of the resorts that we frequently visit given the friendly overall atmosphere, the beauty of the beach and the diversity of the food and beverages offered at it's outlets. However, this year's vacation was quiet a surprise as although we were expecting shortages due to the COVID-19 pandemic but what we experienced was not very pleasant . Aside from the shortages in staff and food , we were overwhelmed by the high number of local clients who were at the resort during that period of time . Nevertheless, the hotel did not adjust the number of employees to match the surge of clients and the situation turned extremely chaotic. Constant shortage of supplies at the buffet ( ended up serving canned vegetables) clients bypassing people waiting in line so sometimes had to wait for 15 minutes to get a plate of food. What made it worse is that the chefs and employees who were serving were not even trying to tell those clients that there was a line to respect as if such a behaviour was normal rendering a lot of clients extremely frustrated and angry. Even on the last day when waiting in line to do our check-out flocks of local clients were bypassing the line of people waiting to do theirs and again reception employees were. It addressing the issue . Finally , we hope that what we went through was an exceptional circumstantial situation not to be repeated as if it does it will definitely negatively impact our decision to go back to the resort again .

Overall pleasant experience however hotel could use an update and attention to details.

We've been to the Playa Cayo Santa Maria 5 times now with my favorite airline, Air Transat (Raul) We just got back and we're planning our next visit there already. Nothing else to ad except for the strong and weak points I will be writing down.

The staffs are spectacular and the service is excellent, I would definitely choose this hotel a thousand times for my vacation

Great week at this hotel.

Great staff, perfect beach

All of the staff were very nice during our stay. The hotel room was big and clean. The hotel buffet food was ok for the most part, but the other specialty restaurants there had much better tasting food, some of which was amazing.