This was my first visit to the hotel. My friends had visited pre-COVID and recommended the location. It is an adults-only, well established resort. Predominantly comprised of middle aged/older guests - this is not a party resort, but a more sedate vibe.
The room was spacious and clean. Good variety of spaces, with ample seating and lounging areas. Some interesting outdoor spaces to explore.
The biggest challenge was due to food/drink shortages and this is where a guest needs to manage expectations. Buffet fare was the same each day, some items (like papaya and lettuce) made inconsistent appearances. For example, the salad buffet consisted of onions, white cabbage, carrots, beets and sometimes cucumbers. Don't expect broccoli, cauliflower, kale, mixed greens, or peppers. The fruit on offer was apple, star fruit, white grapefruit and pineapple. You won't find mixed berries, watermelon, mango or grapes. I don't believe this is unique to this resort in Cuba.
Vodka and rum were in large supply but there was no tequila, gin, club soda, diet pop or ginger ale.
If you have food/drink intolerances, dislikes or allergies, your options may be minimal.
The best places to eat were the beach restaurant and pool bar restaurant (food was made to order). The Cuban and International a la carte restaurants served the best quality wine.
You can tip in Canadian, USD or Cuban pesos. Note that only paper money is accepted (ie, no coins). Many staff have worked at the resort for years and get to know repeat guests. Overall, they are polite, and friendly. I never experienced any mediocre or rude behaviour - only smiles, and a willingness to serve within the limits that exist.
Overall, if you don't have high expectations in relation to the food and drink, if you enjoy beautiful beaches and a quiet space, you will happy at this resort.