Cuba

Cette hôtel est des plus magnifiques, autant par sa propreté que par les merveilleuses personnes qui y travaillent. J'ai été époustouflé par les paysages et les gens qui s'y retrouvent. Un mot tout spécial pour notre ami Yanquiel (Mr le prince) qui offre un service impeccable et à la hauteur de nos besoin. Si vous devez vous choisir un endroit à Cuba pour vos futurs vacances, choisissez le Melia hôtel cayo coco et demandez Yanquiel pour vous guider

This was my first visit to the hotel. My friends had visited pre-COVID and recommended the location. It is an adults-only, well established resort. Predominantly comprised of middle aged/older guests - this is not a party resort, but a more sedate vibe. The room was spacious and clean. Good variety of spaces, with ample seating and lounging areas. Some interesting outdoor spaces to explore. The biggest challenge was due to food/drink shortages and this is where a guest needs to manage expectations. Buffet fare was the same each day, some items (like papaya and lettuce) made inconsistent appearances. For example, the salad buffet consisted of onions, white cabbage, carrots, beets and sometimes cucumbers. Don't expect broccoli, cauliflower, kale, mixed greens, or peppers. The fruit on offer was apple, star fruit, white grapefruit and pineapple. You won't find mixed berries, watermelon, mango or grapes. I don't believe this is unique to this resort in Cuba. Vodka and rum were in large supply but there was no tequila, gin, club soda, diet pop or ginger ale. If you have food/drink intolerances, dislikes or allergies, your options may be minimal. The best places to eat were the beach restaurant and pool bar restaurant (food was made to order). The Cuban and International a la carte restaurants served the best quality wine. You can tip in Canadian, USD or Cuban pesos. Note that only paper money is accepted (ie, no coins). Many staff have worked at the resort for years and get to know repeat guests. Overall, they are polite, and friendly. I never experienced any mediocre or rude behaviour - only smiles, and a willingness to serve within the limits that exist. Overall, if you don't have high expectations in relation to the food and drink, if you enjoy beautiful beaches and a quiet space, you will happy at this resort.

I recently visited Playa Pilar for the first time with my friend and it was absolutely amazing. The beaches are so beautiful - one of my favourite beaches i've ever visited by far! The rooms, beaches, and resort are very well maintained and super clean. The staff are all so nice and caring. Yenia is so sweet, and made us feel very welcome and comfortable at the resort. During our stay i developed a heat rash, and Yenia got aloe vera to help with my rash! Mary, Darrien, Babo, and Dennis also made a huge impact on my experience at the resort. They are all so fun, energetic, and inviting. I will defiently be visiting this beautiful resort again, and i cant wait to meet all the amazing friends i made at the resort again! :)

Had little expectations from previous Cuba visit. This place blew my mind! The property is beautiful. The staff was outstanding. The restaurants were great service and great food. Compare this resort with previous best vacations.

This resort is a beautiful, well maintained hotel. The beach, the grounds, the rooms and the staff were all lovely.

Beautiful resort, nicely laid out on a beautiful stretch of beach. Rooms are modern and spacious and the swimout rooms are a perfect addition at the end of the day after you finish at the beach! A la Carte restaurants were good with many choices. Lots of small bugs to still get ironed out before this resort will earn top stars. If you want to try a new resort with good value before the price goes up it is worth it. Customer service was a big downfall, with them not being able to speak English when they answered the phone. Calling for room service isn't helpful if they do not understand you. The wifi is free but you must get tickets for it. It is not open. Entertainment crew really put on a good effort. Menu boards on the wall would be helpful at the snack bar, very confusing as to which menu is for today and the plastic sign being passed from table to table is passing germs along and won't work when it is bus

We enjoyed our stay at your hotel. Food was great, grounds excellent, beach...what can I say. And for all you "birders" out there, you will have lots to see in between the hotels if you walk to the right. Lots of beautiful birds, bring those cameras. And most importantly a huge thank you to each and every staff member catering to guests under the ongoing difficult power supply situation on the island. We really APPRECIATE your warm Cuban smiles when you came to work. Keep up the good work and we hope it settles sooner than later. See you again soon.

Arriving at resort, it seems older and needed some updates. The room was clean, but the mattress was really bad. Customer service was touch and go. If you asked for change at the lobby they did not have any. They suggested we asked waiters. The 24 hour food bar was lacking. All they had was grilled cheese with ham. And for my daughter who has celiac lettuce and cheese on the side. No salt in shakers. The food was not good. Very plain food. Not much variety in desserts. If you ask for an alcoholic drink sometimes they had piñata colada and sometimes not. Walking back to our rooms the road had poor lighting. Arriving at our area at night all the lights were not on making if scary to walk alone. Diarrhea was bad. My son went to the gift shop to buy pepto. They don't sell it we had to see the doctor. My son went first and the refuse to give him anything. Stating he had nothing but intervenious. I went later on my own and he gave me amodium to take. Why would he refuse to give my son Imodium is puzzling. Cleaning ladies were friendly in bathrooms handing out soap and giving flowers but no toilet paper supplied daily. Reserving dinners at ala carta restaurant. It looked very night but the food was not good. They showed on their menu certain desserts but only had fruit and a cake. Fruit was bad no taste In pineapples and melon was all white. When leaving the restaurant saw three cockroaches under the table. Glad to be home. Beaches were beautiful

The prices for all inclusive were very reasonable. The staff was very nice, helpful and welcoming. The services delivered at the resort were excellent. The buffet had a large variety of food and chefs were very hardworking and nice. Overall experience was very good.

All the staff were very helpful. Need more selection on alcohol drinks and food dishes.( Vegetarian diet) most of the dishes had pork. Need sanatory inprovment in the food section Lots of flies on the food in the buffet Overall experience Good