Cuba

Another great stay at the Paradisus resort. Great food and awesome service.

We had a very nice time there. The resort was beautiful and the staff were very accommodating , we will go back again

The accommodation has a problem with the air conditioner at night, the air conditioner is very loud and very cold, about 21 degrees. Lunch It's the same every day, no change. Dinner has few choices, few tables for guests. But the service is good everywhere. The swimming pool has no waitresses to serve. You have to walk to order your own drinks. The staff working at breakfast At some point the face doesn't smile. The room cleaning staff is very good. Right on the beach, very good service staff are waiting to serve drinks. This resort it well recommended for friend and family for relax The restaurant at the beach alway close when we want to get dinner there not sure why Over all it good for vacation

Hotel is ok, lots of walking to get places to eat and shows which is ok I guess, towels got smaller and fewer each day, food well it's Cuba first off so just ok, lines for pasta every night over 20 minutes at least, bathrooms in lobby smelled horrible never had paper towels as ex and that's all week,

I had the chance to stay at this wonderful resort for a second time, this time I stayed in the Level Adult section. This trip was also amazing, great hotel, great food and all the personal is very friendly. Arrival: upon arrival I was greeted by the management which was a great way to start the trip. Lisset, the Level Adult manager, made sure to make me feel welcome and helped me to get organised. Concierge service: Andy and the rest of the team was just amazing, every time I needed something he would get on it right away, great service! Food: The food was unreal, sooooo good! The service I received at the restaurent was very professional, efficient and the staff always had a big smile. They even taught me Spanish during my vacation. Julio and Ernesto were amazing and very nice, I developed a strong friendship with them, fell like I knew them for years. Cigar: The cigar lounge is very nice, they offer great cigars and rhum. The staff is very knowledgeable, it was very nice to discuss cigars and rhum with Yaniris, she's an expert in cigar and rhum! Animation: Bébé is sooooo good at her job at animation, she's very funny and very nice. Her catch phrase is Ciao Ciao Mickey Mouse and it cracks me up everything I hear it. Entertainment: The entertainment at the Melia is perfect. The shows are very classy and fun. The talent displayed by the entertainment artist was simply amazing. You would pay money to go see artists of that caliber in Canada. Rooms: the rooms are very modern and nice, if fact they are perfect! To conclude, I would like to thank the Melia staff for a wonderful vacation. Thank you, Stef

Overall pleasant experience however hotel could use an update and attention to details.

We are going again for the 4th time in October 2021. We have tried 2 other hotels but shall never change again. The staff is truly amazing! Gino, Javier and the awesome event coordinator (I can't remember her name sadly). I felt at home in a far away destination. They remembered my step son's name etc. It may be our only destination ever it left such a warm feeling. They are family to us now. Love them all see you in October ;)

The staffs are spectacular and the service is excellent, I would definitely choose this hotel a thousand times for my vacation

This was our 6th stay at this resort, my partner has Parkinson's and has a very difficult time getting around. We always stay in the villa section of this resort. For us it is close to everything, quiet and more relaxing area. We have always had a great experience here, the whole resort is easy to get around (we use a wheel chair or walker). There are 5 a la cart restaurants, many bars. There is a board walk along the ocean and other resorts to a public beach bars and a few places to eat that are all safe, the pizza there is awesome. We always have a great time, staff remember us and treat us very well. You have to remember you are in Cuba and they may not always have what you want but they go above and beyond to do what they can. I cannot say enough about how amazing the staff are to us.

Dhawa is one of the nicest, most beautiful resorts we have ever visited in Cuba! The grounds were spectacular with gardeners constantly watering and looking after the upkeep. We can not comment on the pool area as we are beach people. The beach was awesome - deep with a sandy bottom - great for swimming. Grill house/ Bar right on the beach which was wonderful. Public washrooms always had toilet paper and soap as well were very clean. The staff very pleasant and helpful. Food for most part, best we've had in Cuba ( as long as you take into consideration the constant shortage of supplies. Except for the day our usual maid was off, our room cleaned nicely daily ( her day off nothing was cleaned) My biggest complaint was the lack of mix ( especially coke ) and the shortage of wine in the LOBBY BAR which was the main bar on the resort - we have NEVER experienced this before in any resort They had absolutely no White Wine / Rose Wine for most of our 2 week stay and the last 4 days no Red Wine either All that being said, we heard later that ANYTHING was available for a fee or large tip if you approached the “right” person - that did NOT go over well!!