My daughter, 6 year old grand son and I arrived at the Toronto airport at 1 a.m. Shuttle was on time and check in at hotel was quick.
Room - clean and comfortable. I was asleep before my head hit the pillows.
Breakfast - Great service and food. Price higher than needed for the food we were served. $20.00 per person for buffet or $16.00 for pancakes.
Check out was confusing. I noticed they forgot to charge me for parking. Honesty was not the best policy in this case. I asked to have my bill changed and the parking added. I told them the rate I was quoted with parking. When he returned with my updated bill it was $100.00 more than the original bill. When I questioned, my new bill rate and why it was not the amount originally quoted, he told me that there were no more discount rates left for last night. ?? Strange I could have walked out with a bill $100 less if I was not so damn honest.
Now called International Plaza Hotel Toronto Airpo
Previously DOUBLETREE TORONTO for this review
Suzanne B., Sudbury, ON
2016-03-24
**Convenient overnight stopover just a few kms from airport **Stayed here pre-flight on 15-2-16 & post-flight on 26-2-16; nightly rate very reasonable & included free parking during our 10-day vacation; quick & efficient check-in, friendly staff; our room & bathroom both clean, king bed & linens very comfortable; flat screen TV, coffeemaker & free wifi; complimentary scheduled round-the-clock shuttle to/from airport just a few kms away; had a nice meal of chicken wings, fingers, fries & drinks in Harry's Bar-very limited other dining choices on premises; Starbucks in lobby; nice large indoor pool area [Details]
Room
Quality - Price
Front desk & Reception
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants
The strong points
excellent round-clock shuttle to nearby airport; reasonable stop-over rate includes free parking; nice indoor pool area
The weak points
older property needs updating;large Chinese restaurant on-premises closed indefinitely;
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Great Nights Rest
Room - clean and comfortable. I was asleep before my head hit the pillows.
Breakfast - Great service and food. Price higher than needed for the food we were served. $20.00 per person for buffet or $16.00 for pancakes.
Check out was confusing. I noticed they forgot to charge me for parking. Honesty was not the best policy in this case. I asked to have my bill changed and the parking added. I told them the rate I was quoted with parking. When he returned with my updated bill it was $100.00 more than the original bill. When I questioned, my new bill rate and why it was not the amount originally quoted, he told me that there were no more discount rates left for last night. ?? Strange I could have walked out with a bill $100 less if I was not so damn honest.
Checked out on Feb 25, 2017. [Details]
Now called International Plaza Hotel Toronto Airpo