Fairmont Chateau Laurier Ottawa

Fairmont Chateau Laurier Ottawa
4.504.504.504.504.50
The average rating for this hotel is not available at this time. No recent reviews have been submitted.
Traveller pictures (2)

Travellers Reviews in

Filter reviews by
Sort by

Check In Time Not Guaranteed

, Winterbourne, ON
2016-07-23
If obtaining your room at or close to the check in time of 3:00 pm is important to you, then the Chateau Laurier is not the hotel for you.

We booked a King room on January 5, 2016 for a 2 day stay starting July 12, 2016. When we arrived at 4:30 pm on July 12, we were told our room was not ready but should be ready in a half hour. In fact, our room was not made available to us until 6:45 pm, almost 4 hours after the designated check in time. Apparently, the prior occupant, as a "Platinum Member" was permitted to stay in the room until 5:00 pm and we were just expected to wait.

A complaint resulted in a initial offer of a 20 % discount on the first night fee. When our bill was delivered to our room on our last day, a discount of less than 10 % had been applied. A further complaint resulted in the 20 % discount and a free breakfast.

This type of treatment is not what one would expect from a purportedly 5 star hotel and we will not stay at the Chateau the next time we visit Ottawa. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Pleasant staff
The weak points
Policy of preferring platinum members over other guests

Perfect Location, perfect hotel!

, Terrace, BC
2016-01-27
This hotel is in the perfect location! This was my first time in Ottawa and I was traveling by myself. It was within walking distance to many sights, shopping and restaurants. The staff at the hotel was very friendly and helpful. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Location, location, location!
Pro

Click to
see hotel on
Google Maps

Ottawa's best
Overall Impression Quality vs Price Food & Restaurants Couples Families Singles Seniors

Are you a hotel owner?

Copyright © Monarc.ca 2008-2021