Check In Time Not Guaranteed
If obtaining your room at or close to the check in time of 3:00 pm is important to you, then the Chateau Laurier is not the hotel for you.
We booked a King room on January 5, 2016 for a 2 day stay starting July 12, 2016. When we arrived at 4:30 pm on July 12, we were told our room was not ready but should be ready in a half hour. In fact, our room was not made available to us until 6:45 pm, almost 4 hours after the designated check in time. Apparently, the prior occupant, as a "Platinum Member" was permitted to stay in the room until 5:00 pm and we were just expected to wait.
A complaint resulted in a initial offer of a 20 % discount on the first night fee. When our bill was delivered to our room on our last day, a discount of less than 10 % had been applied. A further complaint resulted in the 20 % discount and a free breakfast.
This type of treatment is not what one would expect from a purportedly 5 star hotel and we will not stay at the Chateau the next time we visit Ottawa.