Bahamas

I had a very enjoyable time. The hotel was spotless, the staff was friendly and the food in the buffet was incredible.

It took a few days but once we got to know the hotel and recognized the hotel was not new but rather had character that a new hotel can't provide we absolutely enjoyed our stay. All the staff and the food in the buffet couldn't be beat. The first week we were there the alcohol choices didn't impress but they eventually stalked the bars with top shelf spirits. My thoughts were a supply chain issue but it could be just the guests requesting better. I have Celiac disease and was pleasantly surprised with food descriptions whether it contained gluten. I didn't have any food issues.

I'll start with check in, I think they did the best they could checking in 100 people at a time. I was disappointed I requested a king bed and ended up with 2 double beds. The rooms were ok, we stayed in a renovated room. The shower set up is awful as the glass doesn't go far enough and you end up flooding the bathroom floor. You get 2 bottles of water for the week and they do not replenish it which is not acceptable considering you can not drink the tap water. There is a small fridge that is empty for the week, would be nice to get a few waters, pops or beers. The lighting situation in the room is terrible, a few more lights in the room would be good. The beds were ok, not overly comfortable. There is a safe in the room that you need to pay extra for, I suggest you don't charge for a safe as it is unnecessary. Now for the food and bars. There is a buffet and beach grill. The buffet is similar to a cafeteria vibe, no ambiance whatsoever. The food is ok, nothing special. I was surprised that the staff do not clear tables as you eat or get drinks. Which I haven't experienced in all of my vacations. The beach grill has your standard burgers, fries and hotdogs. One thing I felt was missing was some traditional Bahamian food. I heard so much about conch and never had it once while there. The Ala cartes were easy to book all at once. I was pleased with the food in all three though I waited 75 minutes to receive my food at the pizza restaurant. Pretty disappoineting. We also had the special dinner (lobster and steak) which was good but it was served in the buffet, why not serve that in an.ala carte with some candles on the table or something to make it a "special dinner". There are 2 bars the lobby bar and the beach bar. The drinks were standard, they ran out if beer 3x during my 7 days stay which is not acceptable at all! The coffee bar was great! The property was good, it was clean. The pool was.clean but very cold! The hot tub was nice but closed.for 3 days while we were there. The pool tables were broken while we were there. You could always find a chair at the beach however at the pool you could not ever find a chair. The beach washroom was disgusting, the doors didn't have a lock that worked and it didn't appear to be cleaned at all while we were there. Didn't get to do any water sports. The shows were good, the animation staff really worked hard at everything they do. I will say I was a bit disappointed as I would have hoped to hear Bahamian music on the resort, at the pre party or in the disco and for the most part heard only Spanish music. Internet access was availible through most of the resort.

The place was outdated, dirty and over priced. Not many affordable food options, many times food was unacceptable for the price charged. Pool staff not friendly many times at the pool bar we were told we do not have this or that after staying in long lines. If you are travelling with small kids you will not have many options for affordable healthy meals.

frendli service, price is rihgt, super rooms,

Since our last visit to Emerald Bay 2 years ago a number of changes, supposedly to reduce costs have been implemented. Reduced bars quality in room,restricted menus in restaurants and quality of food provided. We have also noted Sandals always promoted an all inclusive experience but they are now charging surcharges on certain restaurants and transportation costs for airport to resort and return. NOT TOO ALL INCLUSIVE. For the amount being charged on a daily basis this is gouging wouldnt you say? For future trips to Sandals we will have to make a serious decision to return even though we have been to Sandals 4 times.

Overall good experience. The resort was as expected from other reviews. Older facility with some upgrades. Food was good but not exceptional. Al a carte restaurants were ok. Disappointing to see items on these menus that were not all inclusive. Some meals were disappointing. Beach was beautiful. Hard to find chairs by the pools. Only 2 hot tubs that were always crowded.

Multi Billion dollar resort going up next door. No money being spent on this hotel. Nobody at the pool all week. Spent all of our time at the resort next door. Would not go back until it gets a facelift. Staff was the only good thing.