Riu Palace Antillas

Great all-inclusive [Details]

i just got back from this hotel i've been there 3 years ago and it was amazing decided to go back.And it was a nightmare they served my husband raw hamburger and my self a raw veggie burger when the manager came up to me she apologized and asked me for my room number so that she will call me to check on me and my husband no one called the night before we were leaving i got food poisoning omg was i ever sick i was vomiting all night and all day even on the plane horrible experience again when i told the manager he didn't even offer me a glass of water. The drinks don't taste like alcohol the hotel needs up grading horrible nightmare experience i will never go back there again. And the staff are grumpy and rude. [Details]

This place is absolutely beautiful and filled with everything you could possibly need on a vacation. [Details]

All good, rooms were disappointing [Details]

The staff, the food, the drinks were all 5 star.
We were not told about the renovations that were in play inside the hotel.
Jack hammering, grinding, hammering on all floors. The chemicals we were breathing everyday made our eyes water and difficulty breathing. Tip toeing around workers in the hallways and contact cement on the floors was a bit too much.
The hotel should make amends for the discomfort people endured.
We were there for 2 weeks Nov. 15th. to the 29th. and it is not anywhere close to being finished. DO NOT GO THERE anytime soon!!! [Details]

We were booked for dates 11/2-11/27 and had no prior warning that this hotel was under major renovation and next door is a construction site that works 7 days a week 6:30 am - 7:00pm.
This was the worst vacation I have had in the 7 times I have been to Aruba. We have stayed at Rui Antilles 6 of the 7 times that we have visited. There is construction happening on every single floor or this hotel. It starts prior to 7:00 am Monday thru Saturday and finishes after 7:00 pm at night. There is constant construction debris in the hall ways, smell of paint and glue at all times.
Outside the hotel there are fences put up so you do not have direct access to the beach - only access is via the pool making everyone go out of their way to reach the beach.
Paid for an Ocean view room and we got 13th floor next to construction site
I would not recommend this hotel at all - in its current state it is not even a 3 star hotel. [Details]

Awesome experience that I would recommend to anyone looking for a great hotel location, meal plan, beach!! [Details]

Started off great but we didn't like the location of the room so we changed to the 14th floor where the corridor has a strong moldy/musty smell. We thought maybe they are fixing the Ventilation system as the air was stale, but the odor was going into the room at night and consequently both of us got irritated throats and breathing issues. Email was sent and front desk was advised, but by Friday we got in worse shape so we bought tickets and left a day earlier. The beach is nice and the food is great but it was unfortunate the air quality in the hall and room were really bad! Also, the day we left we asked the front desk for a bellman to help bring luggage down and no one showed up so we dragged them ourselves. And that was our 20th anniversary trip! [Details]

Some renovations are now in order but overall the hotel is maintained as are the grounds. Hotel staff were efficient in looking after any requests I had, buffet had sufficient variety of choices and the staff gave the same level of service as in the specialty dining restaurants. Lots of entertainment provided and guests were encouraged to participate. Poolside service was efficient and the trays of fresh fruit and ice cold towels offered poolside were a nice treat. [Details]

This was our third stay and it was just as wonderful as the first time. Great service . [Details]

Always a great place to visit. Love the food, beach, people and atmosphere. RIU for two years in row you haven't failed us. Looking forward to next year:) [Details]

This was out 4th winter holiday at Riu Antillas, it is our favorite hotel in Aruba. We already planned to go back next year may be for two weeks. [Details]

For the most part it was a very nice resort. The food was good, service was good and amenities were good. It was very clean. Although we had requested an updated room our room was large but quite dated. We loved that it was an “adult only” resort however the Riu family resort which was located directly beside ours was much larger, brighter, newer and much more extravagant looking. [Details]

Overall Aruba as a country is a great destination. Loved the European influence.
Our honeymoon in Aruba was average.
We had made mention that it was our honeymoon but no extra perks were done even as a welcome to make us feel appreciated.
Our first room smelled of mold so finally our third room would have to suffice.
I would definitely return to the country just not the same hotel. [Details]

While in Aruba we stayed at the Antillas. The food, entertainment and customer service was excellent. We would definitely go back. [Details]

Great hotel, we enjoyed every minute of vacation [Details]

Diamond 4* customer service amazing team, knowledgeable in all aspect of resort services, shopping, excursions etc... Very courteous and pleasant, I do alot of Caribbean vac my husband and I have never felt so at home here in Aruba at the RIU . We will be returning next yr 100% if not sooner. Restaurants are first come first serve Italian is the best by far the Hostess Monica and server Eduardo AMAZING... I love the fact they remember you and makes you feel so welcomed. Entertainment is great always something going on, beach awesome..windy which I loved you do not feel the heat and do not feel sticky ..Disco alot of fun and Casino...24hr already made food room if your hungry late at night ... best ever you have to go... Thank you RIU to you and your team for a wonderful Vac. [Details]

We loved our stay at Riu Antilles 2017/2018 new year celebration, and well deserved winter vacation. We were 2 families with adult children and are seasoned travellers. This resort was so clean and beautiful, well looked after.
We loved almost everything but would like to mention ‘things to improve'
1. Deserts were rubbery and tasteless most of them. Needs better quality coffee.
2. Restaurants were amazing but would not allow extra or seconds, which we are used to everywhere we go. ( very disappointing as we wanted to share a duck entre and were not accommodated)
3. Spa was not fair(no toiletries, payment before services rendered) spa had no lounge, rest area. Extremely disappointing.

Otherwise, this was a spectacular vacation! [Details]

Because of my wife's visual handicap, she needed a room with a walk-in shower. Thanks to Dany, he upgraded us without charging. The food was good and abundant. All the staff were very friendly and helpful. The beach was very well maintained and the ocean water was warm and clean.
We are looking forward to going back. [Details]

We had so much fun, we definitely would go back, majority of the staff at Antillas were very friendly, food was Delicious, place needs little reno, head staff Henry Gomez at Antillas restaurant was wonderful to us, he made us feel at home, you need more people like him at the resort, some did not care about us, but if you tip them, than only they would serve you better, even Head chefs were not as friendly, only one lady that made eggs always had smile, too bad we did not get her name, she was in the middle area of the egg station, otherwise our trip was amazing. [Details]

My spouse and I had a wonderful time and the hotel was an essential part of it. As this was our very first all-inclusive vacation we were a bit apprehensive, but almost as soon as we arrived we were put at ease. Our room was ready (we had arrived around 11:30 a.m.) and very clean and spotless. There was one minor issue(loose toilet seat) which was VERY promptly resolved by the staff. Food at the buffet was very good, and liked the choice of themed restaurants, entertainment and activities. Staff was attentive and polite. We were presented with a nice little cake for our anniversary. We loved the fact that it was a very short walk between the beach and the pools. I would recommend this hotel to others, and we are considering coming back here in the future. [Details]

Everything was wonderful. The staff is amazing and so accommodating. [Details]

Resort had everything you need. Sun.food,entertainment,great staff,great location. Very relaxing and beautiful. [Details]

We had a great time at the Riu Palace Antillas. We cannot wait to go back.

The beach is stunning, the food was good, and the people were very friendly.

Do not miss out on the market area across the road from the hotel if you want to check out a bit of shopping or some new restaurants to try out. [Details]

I would return to Aruba but would never stay at a Riu again. We were with out power for over 20 hours. No air conditioning for over 48 hrs. My husband and I both got very sick due to the mildew coming out of the air conditioner. Beautiful island and great staff but stay far away from Riu (18 ). [Details]

When I booked the vacation I was told the hotel was new..not the case it is dated and for the most part needs refurbishment it is very noisey not only during the day (at the pool) but at night until around 11. This is from the riu palace right next door When I asked at reception if it was noisey every night she said yes the room we had was what we paid for...The comment was most unnecessary....

When I booked this vacation I was told that the hotel was new...not the case it is very dated and for the most part in need of refurbishment the rooms are very clean but need painting the air conditioning is so noisey you cannot sleep with it turned on..The bathroom again needed painting the bath tub was chipped and scratched..on the side of the hotel that overlooks the riu palace it was very noisey until around 11 at night...I asked the young lady at reception if it was noisey every night she said yes we got the room that we paid for..A comment that was totally unnecessary..The main buffet was closed at lunch time two smaller restaurants were open but we're very crowded you had to wait for a table most days depending what time you went to eat of course..The upside was that the [Details]

Entertainment could have been better. [Details]

We did enjoy our stay atbthe Antille's in general. Our bathroom did have some issues that need attention. The caulking around the tub was falling out. The wall hook fell out of the wall when I hung the towel on it. It took at least 2 flushes to flush the toilet and no vent fan.
The staff was all very attentative to all guests. The Restaurants and buffets were as good or better than some of the Cruises we have taken. The food and beverage manager, Justin, was a delight. [Details]

rooms were clean but need to be updated [Details]

Well managed Resort - friendly/welcoming staff - Buffet food choice/selection was very good. Alacarte Restaurants were excellent - would recommend the Steakhouse as it had amazing service/food. Our room was spacious - kept very clean (however it could have used an updating) our Room on 17th floor gave us a partial oceanview with outdoor patio. Weather was consistent throughout the week - Sunny with cloudy times 88 to 90 degrees -
Aruba is windy (gust from 5 to 45 km/hr) which
makes it very comfortable - beware of sunburn (take lots of sunscreen) - ladies forget about your
hair or take a head band to keep it in place. Really nice gift shop on pool level with hand painted plates/bowls actually from Aruba. Lots of shopping in area around resort (down road to the left) - very safe to walk around or take a bus. Numerous excursions available. Nightly entertainment was ok. [Details]