We were not given the room we had booked. The room was in the middle of the coplex and looked outo a rocky beach facing Big Bay. They were very reluctant to move us and downgraded us to a Studio Suite. They would not re-imburse the difference or even give us a credit for use at the resort. They were not busy and the 1 bedroom suites in our complex were vacant. The housekeeping control was sloppy with 3 days without kleenex and 2 days without paper towels being replaced. They had a very complex and expensive list of penalties for violations of their rules. Example: if you were one hour late on checkout the penalty was $100US. As I mentioned they were not busy as it is low season but when we requested a 30 minute extension on checkout they told us it would cost $50US so we had to sit in the guest lounge for 2 hours before our airport transfer came to. I would seriously consider whether I would go back to that facility.