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Hotel Review

Grand Sunset Princess
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Grand Sunset Princess

(4.17)
Based on 1257 reviews

Overall Impression: #18 of 98 hotels in Riviera Maya.
Quality vs Price: #12 of 98 hotels.
Food / Restaurants: #32 of 98 hotels.
Beaches: #43 of 98 hotels.
Families: #39 of 98 hotels.
Couples: #17 of 98 hotels.
Singles: #11 of 98 hotels.
Seniors: #58 of 98 hotels.

Detailed note 


Traveller pictures (380)

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Travellers Reviews

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 Wow quelle semaine!

Tres bel hotel, les villas sont extras luxueuses, nous avons adore notre sejour, on y retournera!
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The strong points
Propre et courtoisie du personnel

The weak points
Bouffe et plage

Mylene Gingras
Brossard, QC
Review for hotel Grand Sunset Princess
from 2014-04-08 to 2014-04-15 (7 days)

 Rivera Yucatan Adult only

Awesome, we had a swim up room, in the Yucatan Adult only section, with poolside service. Resort was very well looked after, food was great. All the staff were top notch. Highly recommend the Japanese al a carte. Would go back to this resort in the future. Oh and free wifi in the rooms. Well worth the price.
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The strong points
Staff, food, location, and one can't forget the cocktails.

The weak points
Don't forget to bring sun screen, I you do resort will soak you 38.00 US for a bottle

Great times
Battleford, SK
Review for hotel Grand Sunset Princess
from 2014-03-22 to 2014-03-29 (7 days)

 An awesome week!

We thoroughly enjoyed our week at the Grand Sunset Princess. Everything was excellent - the room, the buffets, the ala carts, the pools, the beach, the service, the grounds - WOW! The beach is very large so it is quite easy to locate yourself away from the vendors for a great view of the ocean. It is a very large resort, so we did lots of walking which we enjoy anyways!
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The strong points
We had a Junior Suite with a king size bed - I can't imagine needing a better room than we had! The maid service always left our room sparkling clean.

The weak points
You had to pay for on-resort wi-fi so it was a bit of a chore to communicate home if you needed to.

Very Pleased
Weyburn, SK
Review for hotel Grand Sunset Princess
from 2014-03-22 to 2014-03-29 (7 days)

 The good, the bad, and the ugly...

The good - Beautiful, huge hotel. Stunning lobby, public spaces and pools. Because it is so huge you will do a LOT of walking. Nightly entertainment both in the plaza and the theatre is good.

The bad - charges for things that should be included in 5star - WiFi, certain liquors, no robes, etc. Food was ok but not great. Not great for teens - pool/sports activities were very limited.

The ugly - a long row of Mexican merchants shacks set up across the front of the main part of the beach. The hotel loungers are behind this string of "shops" so you cannot have a view of the ocean. Instead you sit staring at this eyesore. It ruins the beach!
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The strong points
Huge pools. Large rooms and bathrooms. Beautiful modern architecture and the marble floors are breathtaking.

The weak points
Food is average. No special cook-to-order stations. The beach is ruined by the vendors booths stretched all across the front of the beach.

vanclan
West Vancouver, BC
Review for hotel Grand Sunset Princess
from 2014-03-19 to 2014-03-26 (7 days)

 Vacances de reves

sensationnelle et fantastique
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The strong points
Le service, l animation, les plage, les restaurants,les piscines et j en passe...

The weak points
pas assez de fruits de mer

Marc Tourangeau
Review for hotel Grand Sunset Princess
from 2014-03-16 to 2014-03-26 (10 days)

 Excellent (mostly)

Hotel was quiet, comfortable and very clean. Beautiful location and excellent weather.
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The strong points
The resort was beautiful, very clean & very well maintained. The staff were very friendly & very helpful. There was always a quiet comfortable place to read, rest, unwind & visit with others close by however you are never very far from fun activities.

The weak points
Resort is so huge you will do a lot of walking. My legs were sore for the first few days. Room was musty, probably due to the persistent humidity. 10km from playa del Carmen so you need a shuttle or taxi just to get into town.

Anthony Enns
Landmark, MB
Review for hotel Grand Sunset Princess
from 2014-03-19 to 2014-03-26 (7 days)

 Gail and Karens vacation

Beautiful clean resort
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The strong points
Beautiful resort very clean

The weak points
Internet access to expensive

Karen Elizabeth Ruest
Alexandria, ON
Review for hotel Grand Sunset Princess
from 2014-03-15 to 2014-03-22 (7 days)

 Premier voyage à Riviera Maya

Très bel emplacement. Hôtel très propre, très belle plage. Nous en avons eu pour notre argent.
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The strong points
Personnel courtois, poli. Endroit très propre.

The weak points
Porte de chambre laissée grande ouverte/la femme de chambre ou l'homme qui remplissait le frigo. Nous étions en excursion, quelqu'un a pénétré et utilisé notre salle de bain.Nos effets personnels ont été touchés. Vraiment moche!

Diane
Notre-Dame-Du-Mont-Carmel, QC
Review for hotel Grand Sunset Princess
from 2014-03-13 to 2014-03-20 (7 days)

 Would not choose this resort again!

Food quality and imagination is very important!
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The strong points
Weather, staff.

The weak points
Food was shit, who doesnt offer free WIFI, restaurants and food are to systematic, recipes have no flavour at all? Staff takes bribes for better service, WTF!

John Saikaley
Ottawa, ON
Review for hotel Grand Sunset Princess
from 2014-03-10 to 2014-03-17 (7 days)

 March Break Holiday

Hotel grounds and layout are beautiful. Lots of meeting places and bars. Great nightly entertainment. The food was disappointing though. Didn't provide the quality you would expect from the resort. The resort is huge so be prepared to walk a lot. Got serious sand flee bites on the beach.
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The strong points
Resort is beautiful and central to all having restaurants at both ends. Lots of walking to work off the food. Beautiful pools. Staff were lovely.

The weak points
No free wifi. $20 a day to use from room. Food was not up to 5 star standards. Room smelled musty.

Sunseeker
Elora, ON
Review for hotel Grand Sunset Princess
from 2014-03-10 to 2014-03-17 (7 days)

 Get away!!

The hotel was great we enjoyed that there was lots to do and Guadalope and Ruth in the lobby bar was class A
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The strong points
Had much to do never seemed to get bored and we did not leave the resort at all

The weak points
Soemtimes the staff in buffet areas were very very slow and spent much time joking around and talking amongst themselves. Watch two of them play around for an hour with a cup they were hiding and I had to serve myself coffee

Jack Allan Davies
Airdrie, AB
Review for hotel Grand Sunset Princess
from 2014-03-10 to 2014-03-17 (7 days)

 Grand Sunset Princess

The hotel was beautiful!
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The strong points
The hotel was certainly grand and beautiful landscaping. The variety of restaurants were nice, the market once a week was nice too. Would probably recommend to others. There were a few outstanding servers and hostess that were genuinely very kind.

The weak points
- Vendors on beach block view and harass- been to Cancun two other times and the staff were much warmer and food MUCH better (display gd taste needs improvement)- could use more staff to clean around pool area during daytime

Canada
Rockliff, QC
Review for hotel Grand Sunset Princess
from 2014-03-08 to 2014-03-15 (7 days)

 Semaine remarqueable

J'arrive d'une semaine à cet hôtel.Tout était merveilleux, la chambre au premier étage sentait l'humidité,alors je demandé de changer de chambre et le lendemain c'était fait.Pour ceux qui veulent danser et fêtes ce n'est pas la place.Belle plage tout était parfait.Les représentants Sunwing étaient toujours disponibles pour nous aider et toujours avec le sourire.Je retournerait à cet hôtel sans hésiter
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The strong points
Le personnel ,la chambre,les piscines et la plage

The weak points
humidité dans les chambres au premier étage

Monique Menard
Ste Madeleine, QC
Review for hotel Grand Sunset Princess
from 2014-03-08 to 2014-03-15 (7 days)

 Très beau site

Très bien en général, mais la chambre faisait face à la construction de nouveaux bâtiments. Très grand site, beaucoup de marche, mais il y a des navettes pour le transport.
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The strong points
La propreté et la beauté du site en général. Un resto ouvert 24/24, la gentillesse du personnel, les activités et une section pour adulte seulement sur la plage.

The weak points
Leur système fait en sorte qu'on se sent obliger de laisser un pourboire. Minibar contient que 2 bières et une bouteille de téquila. Il y avait de la construction du côté Riviera, donc beaucoup de bruit. Réservé pour Sunset, mais retrouvé au Riviera.

Anic Leroux
Sainte-Justine De Newton, QC
Review for hotel Grand Sunset Princess
from 2014-03-07 to 2014-03-14 (7 days)

 Hotel Bien

Je donnerais un 4 étoiles et non un 5. La bouffe du buffet est digne de ceux de Cuba mais les restaurants a la carte bon. Aucun services a accueil et ne se force pas non plus et se moque de nous.... Nous avions payé pour le Grand Sunset et ils nous ont mis dans le Riviera Maya. (aucunement respecter notre facture et il n ont fait aucun effort pour changer les 4 reservations) Par contre les demande spéciales ont été respecter. Les mexicains du site nous disent des choses et les représentant de Sunwing autre chose. La plage est belle mais pas comme cuba. Gros site et très beau. chambre belle et propre. Je n y retournerai pas pour le même prix 1395.$$ chère.
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The strong points
Belle hotel et propre

The weak points
aucun services et bouffes

Nancy Pichette
Ste Catherine De La Jacques-Cartier, QC
Review for hotel Grand Sunset Princess
from 2014-03-06 to 2014-03-13 (7 days)

 Semaine parfaite!

Le service est excellent, la nourriture variée même au buffet et très bonne. Il y a plusieurs restaurant à la carte mais, assurez-vous de réserver à l'avance. Il y a plusieurs piscine et la plage est grande et belle. C'est le Mexique, il y a de la vague. Plusieurs activités sont proposées et sont bien organisées.
Pour l'Internet, ça ressemble aux autres hôtels mais, si on achète une excursion avec Sunwing, l'accès est gratuit dans leurs bureaux. Sinon l'hôtel propose un service de wifi accessible seulement dans le lobby pour ceux qui ne peuvent se passer d'Internet.
Les chambres sont très belles et propres et le service est excellent. Dès que l'on appelle la réception le service se fait et la réception rappelle afin de s'assurer que le service à été effectué. Le seul bémol, c'est que l'eau de la douche ne s'écoule pas bien dans le drain, jil faut donc la pousser avec nos pieds.
Fabuleuses vacances à répéter!!
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The strong points
Tout!!

The weak points
Rien

Diane
Sainte-Anne-De-La-Pocatiere, QC
Review for hotel Grand Sunset Princess
from 2014-03-03 to 2014-03-10 (7 days)

 Beautiful

wonderful experience. however , pay attention to room when u are booking, so u know what kind of room u getting. this hotel does not have jacuzzi on balcony as advertised. Excellent service,; food was fabulous.
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The strong points
Beautiful hotel. lots to do here.

The weak points
Room category when booking is confusing.

John Roma
Niagra Falls, ON
Review for hotel Grand Sunset Princess
from 2014-03-02 to 2014-03-09 (7 days)

 Awesome vacation

My husband and i stayed Feb. 28, 2014 to March 7, 2014. Beautiful resort, just beautiful! Rooms are a great reflection of the resort, really the only thing that bothered me a wee bit was that the rooms had a little bit of a musky smell to them, but not a big deal at all. The beach is just amazing!! We did the platinum package int the adult only section of the resort, so happy we did, we got treated like royalty! Oh and the staff is just perfect, and make sure you book a a la carte at momma mia!!!
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The strong points
staff and beaches plus the resort is just amazing

The weak points
wifi

Michelle Lee R
Collingwood, ON
Review for hotel Grand Sunset Princess
from 2014-02-28 to 2014-03-07 (7 days)

 Platinum Sunset

Stayed two weeks and had a wonderful time. The resort was clean, well groomed and the staff were very friendly and helpful. We would return again.
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The strong points
The resort is very clean, well groomed and the staff are excellent.

The weak points
Wifi in the platinum suites could have been better. You would lose your connection now and then. As you enter the ocean their are some rocks but water shoes did the trick.

T. Atkin
St. Catharines, ON
Review for hotel Grand Sunset Princess
from 2014-02-20 to 2014-03-06 (14 days)

 GRAND SUNSET PRINCESS

Great hotel, travelled down south 5 times, best place ive been too
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The strong points
cleanliness

The weak points
beach was small

Amanda Helen Morin
Saint Bruno, QC
Review for hotel Grand Sunset Princess
from 2014-02-26 to 2014-03-05 (7 days)

 De belles vacances

Très beau site, la chambre était magnifique, les buffets étaient corrects, les restos à la carte auraient des améliorations à apporter. La plage était très belle contrairement à ce que nous avions entendu parler. Manque de personnel dans la section platinium à la plage et au restos car le service n'était pas terrible mais en général nous avons appréciés l'hôtel.
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The strong points
La plage, la propreté, les chambres dans le platinium et les piscines.

The weak points
Le service, la bouffe aux restos à la carte, le coin platinium à la plage. Il y a de bonnes machines à cappucino mais le personnel préfère se servir de la machine instantanée et il faut insister pour qu'il fasse le café dans la vraie machine.

Mariefrance Latourelle
Laval, QC
Review for hotel Grand Sunset Princess
from 2014-02-25 to 2014-03-04 (7 days)

 Great Resort

This was an excellent place to stay, the staff was very helpful and pleasant. The rooms were very nice and super clean, can't complain about anything. The resort is large so there is some walking involved. The food was very good, many restaurants to choose from, some better than others, I recommend the steakhouse.
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The strong points
Very clean, beautiful everywhere.

The weak points
Fair bit of walking

Peter James Cleghorn
Noonan, NB
Review for hotel Grand Sunset Princess
from 2014-02-23 to 2014-03-02 (7 days)

 Beau complexe mais...

Très beau complexe d'une propreté incroyable. On mange très bien aux restaurants à la carte, par contre le menu des buffets est très redondant autant le midi que le soir, très peu de variété dans l'offre. Il faut se lever tôt pour avoir des chaises longues à la piscine autant qu'à la plage... il semble y avoir 2 fois plus de vacanciers que de chaises!!!
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The strong points
Propreté, services du buffet Riviera

The weak points
Variété aux buffets, disponibilité des chaises longues piscine et plage, complexe fait Nord-Sud donc on marche beaucoup pour tous les services

Marco Corbeil
Mirabel, QC
Review for hotel Grand Sunset Princess
from 2014-02-20 to 2014-02-27 (7 days)

 Room issues

Some issues with check in, had to change rooms twice. After that all went well. Good location to activities.
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The strong points
Hotel staff was excellent, friendly and accommodating.

The weak points
Beach is narrow. No bathroom on the beach.

Nancy
Winnipeg, MB
Review for hotel Grand Sunset Princess
from 2014-02-17 to 2014-02-24 (7 days)

 Mes vacances 2014

cet hôtel n est pas un 5 étoiles .
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The strong points
la beauté du site, l aménagement et le décor. La variété au menu et la propreté sont mes points fort.

The weak points
service aux chambres faites vers 16h ou oublier.Manque de serviette a tous les jours et pas suffisamment.Oreiller faite en papier et repas souvent servi froid et café.Et la plage :ÉPOUVANTABLE,roche et algues a volonté.

Ronald Richer
Terrebonne, QC
Review for hotel Grand Sunset Princess
from 2014-02-15 to 2014-02-22 (7 days)

 Température Merveilleuse

Très belle hôtel moderne et propreté impeccable, beaucoup de piscine,très bon service et courtois ,buffet pas assez de variété pour un 5 étoiles,resto à la carte moyen,vin blanc,rouge et rosée non buvable sent le (nettoyant pour ongle) plage avec roche dans l'eau mais c'est la plus belle plage du secteur,la vue de l'océan est caché par les boutiques à souvenir et le bâtiment a massage.
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The strong points
propreté,hôtel moderne,service, piscine

The weak points
vin pas buvable,vue de la plage caché par les boutiques,roche dans l'eau.

Voyageur
Prevost, QC
Review for hotel Grand Sunset Princess
from 2014-02-04 to 2014-02-18 (14 days)

 Grand Sunset Princess Vacation

Overall this was a very good trip and as expected for the cost! Check in and check out were easy, the staff was extremely friendly and genuine, accomodations were clean and pleasant, the resort itself was beautiful with lots of nice detail. It was very big and lots of walking to get around but we didnt mind, pools and beach were very crowded and chairs difficult to find unless they were reserved with a towel really early in the morning,we ended up paying a little more for the chill out area and it was spacious, had nice chairs and drink service on the beach, the grounds were spotless and beautifully manicured, food at buffet was average and restaraunts were good with a variety to choose from, nightly entertainment shows were till about 1030 or so, after that not much more to do, i would recommend this place to couples and families, not singles.
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The strong points
extremely clean, staff very very friendly

The weak points
pools and beaches extremely crowded, not enough chairs, buffet quality and assortment was average and could have been better

Maria Cristina Rotondo
Etobicoke, ON
Review for hotel Grand Sunset Princess
from 2014-02-10 to 2014-02-17 (7 days)

 Great Beach!

Wonderful pools and beach! The food is the only slightly bad part, our favourite thing to eat ended up being the bbq'ed hot dogs and hamburgers on the beach.
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The strong points
Beach!

The weak points
Food!

Heidi S
Edmonton, AB
Review for hotel Grand Sunset Princess
from 2014-02-10 to 2014-02-17 (7 days)

 Dream vacation

Excellent would recommend to anyone, grounds very well maintained and room are very clean.
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The strong points
food was excellent with great service

The weak points
none other than room has a somewhat earthy order.

Vaughn Stephen Christensen
Didsbury, AB
Review for hotel Grand Sunset Princess
from 2014-02-09 to 2014-02-16 (7 days)

 Riviera maya du 8 au 15 février 2014

Très bon service ,bonne bouffe,le personnel est très gentil.chambre très propre.
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The strong points
Propreté et gentillesse du personnel

The weak points
Très grand resort,pour les personnes qui on de la difficulté à se déplacée .

Chantal Lauzon
Gatineau, QC
Review for hotel Grand Sunset Princess
from 2014-02-08 to 2014-02-15 (7 days)


Legend

Evaluation Of Hotel

  • Avoid at all costs
  • Below expectations
  • As expected
  • Beyond expectations
  • A dream come true

Monarc.ca Popularity Scale

The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews.

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