Personnel courtois et avenant
Propreté irréprochable
Environnement naturel riche et diversifié
Plage un peu courte et rocailleuse

Très beau voyage et très bon rapport qualité/prix. La nourriture est très bien et variée et le soleil étant au rendez-vous la vie est belle!

Bonjour,
Un mot pour vous faire part de notre voyage qui c est dans l ensemble bien passé;Sauf en ce qui est de la sécurité,en effet dimanche le 3 ma femme et moi faisions une sieste vers 15h dans notre chambre lorsque nous avons entendu un bruit venant de l entrée,comme si qqu un tentait de l ouvrir,j avais demandé des btles d eau et j ai cru que c était le service aux chambres,javais mis le panneau NE PAS DÉRANGER et fut surpris,le bruit cessa..Qques minutes plus tard l impression que qqu un voulait rentrer réveilla ma femme qui se leva et aperçu la lame d un couteau qui dépassée de l embrasure de la porte,elle cria et réflex bon ou mauvais elle ouvrit la porte,un individu vêtu d un haut blanc partit en courant ds l escalier,j ai bondit du lit et me suis précipité à ses trousses,lorsque j arriva au premier étage(Nous étions au 3 ieme,CH 7324.) je vis un employé sortir de l étage calmement et se diriger vers un petit camion blanc plein de sacs de serviettes...le temps que je regarde à droite et à gauche le camion partit et je réalisais que personne d autre n était au environ,bref dans les minutes qui suivirent nous avons été à la réception porter plainte et faire un rapport à un responsable de la sécurité aussi dynamique qu un pois chiche écrasé sur l autoroute,la sous directrice s est joint à nous pour aller constater les dégâts sur la porte de notre chambre ébrêchée,le pois chiche a pris des photos,je lui ai dis en espagnol(je le parle...)que la seule personne dans les environs après l incident était l employé du linge et que d ailleurs le sac de serviette qui aurait dû être ramassé à côté de notre porte était tjrs là,j ai alors constaté que j avais mis le signe NE PAS DÉRANGER à l envers et qu il était du côté FAITES LA CHAMBRE SVP...S est probablement pour ça que le voleur pensait qu il n y aurait personne et qu il a été surprit...La sous directrice nous a alors proposé une autre chambre,nous avons refusé la notre étant superbe.
Là ou le bas blesse,c est dans le suivi..personne ne s est excusé,personne n est revenu nous voir,le elndemain j ai aperçu le légumineux à la reception,il m a vu et n est pas venu me parler,j ai donc été le voir pour lui demander ou en était l enquête,il ma répondu qu une caméra avait dû filmer la scène mais son boss n était pas là la veille et qu il regarderai tout ça plus tard ds la journée...il est déja midi et mon constat est que personne n a essayé d interroger l employé du linge,personne n a regardé la video,personne n est revenu nous voir,personne ne s inquiété de savoir si il y avait un voleur armé qui se baladeds le club...BRAVO...et comble de désespoir le mardi au Check out nous tombons sur l employée de la reception qui a prit notre plainte (Stéphanie) et elle fait notre check out sans même nous demandé quoi que se soit,comme si ce qui est arrivé est tellement commun au Caracol Select Club que finalement tous le monde s en fout...ABERRANT.À notre arrivée j ai écris au directeur LUIS RAMIREZ qui ne m a jamais répondu (il doit être de la même famille que le pois chiche..)
Alors je vous demande à vous de faire un suivi avec cette bande d incapables lobotomisés et de leur rappeler que ce qui est arrivé là-bas n est pas coutume dans les pays industrialisés DIEU MERCI!PHILIPPE LEQUEN
MAÎTRE d'HÔTEL RESTAURANT VERSES
HOTEL NELLIGAN

I can only say this was a lovely resort.The staff were friendly and helpful.The grounds were always being tended,I rarely seen garbage anywhere.The rooms were clean and everything worked.You could always find something to eat 24 hours a day.The resort is very large so if you enjoy walking as I do you will do alot of it.You can call for a cart to come and pick you up to take you to the beach, if you do not like to walk.The beach is not the best I've seen ,but nice.I would recommend this resort to anyone.For the price, it was well worth it.It is also worth the extra cost of upgrading to the select club section it includes alot of extras like mini bar,fridge stocked daily,access to private pool,private area on the beach and other extras.

tres agréable personnel avenant chaleureux

Nous avions hésité avant de réserver à cet endroit vu les commentaires négatifs mais nous n'avons pas été déçu. Les commentaires négatifs sont souvent des expériences personnels et ne représentent pas la réalité. Nous recommendons cet hotel sans hésitation et pensons y retourner.

Site: C'est vaste et très propre. On peut marcher beaucoup mais toujours des choses à voir. Beaucoup de verdure, animaux sur le site (oiseaux, paons, ânes, perroquets, singes, ratons...), cenote, parc aquatique pour les petits, films en fin de PM, coin des sportifs très vaste.
Resto: Beaucoup de resto pour les déjeuners-diners (Laguna, Italien, Brésilien pour les brunch (section Club) et un au centre du complexe ou on peut manger en tout temps - crème glacée, nachos, burgers....). Bon choix de restos à la carte. Nourriture excellente et variée.
Chambres : Propre et très vaste. Nous étions du côté Select Club. Jamais manqué eau chaude, serviettes... Pas entendu de commentaires négatifs.
Plage: Très belle et assez de Palapas et chaises pour tous (hotel était complet). Pas besoin de souliers d'eau car on il y a des accès sans coraux.
Piscines - Trois piscines de dispo dont une pour adulte, une avec animation et une autre tranquille près du resto Brésilien avec coin enfants pour les gens en Club Select.
Réception: Personnel très courtois et gentil.
C'est un hotel eco et de gros efforts sont fait en ce sens. Intéressant comme concept. N'hésitez surtout pas.

Ce site je le recommande avant tout pour les familles ayant de jeunes enfants, allez-y sans crainte. Que ce soit à la mer, à la piscine et à l'aqua parc les enfants seront comblés ainsi que vous les parents.
Pour nous les gens sans enfants ont y trouvent également tout ce qu'on veut. La bouffe est bonne et en plus pour le club select on a droit au restaurant à la carte le midi sans avoir besoin de réserver, on y mange très bien et le service est excellent. Pour les buffets on y trouve un grand choix et si vous réservez en arrivant vous aurez droit aux restaurants à la carte qui sont très bien en général. Le restaurant Brésilien est ordinaire mais pour les autres ils sont très bien.
Si vous aimez la marche la plage est très longue donc pas de problème. Nous sommes allés à Playa Del Carmen par la plage et on a pris notre temps pour faire des photos et la durée a été de 1 heure 30, on peut le faire en 1 heure.
Donc je recommande ce site et nous sommes assez exigeants.

We enjoyed our time there was lots to see and do our room thou was very far away and by the end of the day my legs were killing me! The food was good lots if different resturants. I was super dissapointed with the kids club zero supervision

I can't write enough good things about this trip and this amazing resort. We travelled Thomas Cook Airlines and I was surprised with the ample leg room, friendly service and, a hot meal. This is refreshing due to the new "no frills" service with our airlines today. Although we did not pay an additional fee for seat selection, Thomas Cook takes the effort to keep group travellers together, which is another added bonus.

Now to the resort. I travelled with five other adults, two of them being 18 year olds. Needless to say, there was something for all of us. Although we did not have children, this is the place to bring them, as they have so much to offer such as a water park, an enclosed play area/jungle jim stuff. The resort also had two "new release" movies playing each night in the Sports Bar at 5:00 p.m. and 6:30 p.m.

The resort was lovely and well manicured "breath taking" like most resorts. This is the ninth all inclusive resort I have been to and the staff at this resort were the happiest I have met. I also over heard a woman serving drinks on the beach telling a gentlemen that this resort treats their staff very well. This is good news to my ears because I believe that all people should be treated well. I certainly like to spend my money at a resort that respects not only their patrons, but all of their staff. I visited a 5 star resort in Punta Cana and I quickly noticed that the staff were the unhappiest people I ever met. This did not sit well with me. Needless to say, I would never return to a resort under this name.

The only negative comment I have is that the staff at the lobby are obviously trained to say key phrases to guests that placate for the moment. This continued for me and my husband for the entire week. My entire group booked the Select Club and at the time of checking in, we learned that the resort was over booked. My husband and I were down graded, and the young gentlemen checking us in tried to deny it. This is the first I ever heard of people being down graded to the most basic, the resort has to offer. Finally, by midnight of the our last night before returning home, we received our complimentary alcohol that was a "welcome gift" of the Sandos Select Club. My husband and I had to pressure various staff members, every single day, to receive the "welcome gift." We never received our bathrobes to use for our trip though. I don't drink; however, it was the principle and being shrugged off started to get to me. At checkin time, I asked when I could be placed close to my 18 year old daughter's room. I was advised that I could return in two days. Needless to say, I went to my Sunquest Rep the following morning and my Rep got me a new room, in the Select area, that day. The room was immaculately clean and new, which I like. We had a great big shower with lots of hot water. The marble floors added a nice touch to the ambience. Although the down grade experience was frustrating, everything else at this resort made up for it.

The food was excellent and high quality. There is less selection at the buffets than other resorts I have visited, but again, the quality in the meat made up for smaller overall selection. We went to two al a cartes, which were the Brazilian and the Oriental. The Oriental was fabulous. All of us loved the food at this restaurant. We were freezing with the air conditioning,but thoroughly enjoyed the food. The curry chicken was delectable. The chicken had a butter like texture. Needless to say I ate the whole plate. Every meat dish that I had, was the same. I am not much of a meat eater, but I had more than my share during this holiday.

The entertainment was excellent, the drinks were refreshing - we did miss the straws though. I love my coffee and found the best coffee to be first thing in the morning at the buffet. Also, the lobby and Select Club on the beach make an amazing Mocha coffee, which is like a cafe late with chocolate drizzled on the bottom. This is listed on their drink menu - try it.

The pools and beach. The pools are lovely; however, the beach is about a 2 out of 10. There's a lot of rocks in the water and we wore water shoes. It cannot compare to other resorts I have been to. I stayed at Playcar area last year and the beaches there are a piece of heaven.

I have a lot more to say, but do not want to bore you. Overall, I highly recommend this resort. It was particularly nice having the animals around. We never had time to do the nature trails, or see the Cenote on the resort. There is still much more to see and do on this resort and with the excursions, which is why we want to return next year, and stay for 10 - 14 days. This is by far, the best trip I have had to date. The Riu Tequila in Playcar is a runner up. Oh, by the way, we liked the beds and the lumpy pillows are great. I wanted to bring one home. Enjoy and what I have learned is that your trip will be what ever you make of it. We have to take the good with the bad. These resorts really try their best to please us. I have never been to a 5 star resort in Canada or the U.S, so my ratings are coming from a completely subjective place with the reference being my heart and spirit with a touch of humility.

We were in the Select club area of the resort. The rooms are identical to the other rooms on the resort, the Select Club upgrades are the welcome fruit platter & bottles of alcohol..nice gesture. It also includes the select club area at the beach with its own bar & snack area and the upstairs area with 3 computers & internet for free use, pool tables and a wifi area if you have your own laptop. We were also able to book our 3 a-la-cartes very easily at the Select Club desk. The select club also had its own pool area with snack bar, we enjoyed lunch there on 2 occasions, it is a sit down lunch and you order from the menu. the fajitas were great. You can also exchange your towels at this pool so you don't have to go down to the main pool..all nice extras.
We were very happy with this resort, it had 3 buffets, the international which is the largest buffet and the Italian and the Mexican. We visited the Italian and the international, both very good. Although the food selection wasn't as large as where we went last year (Riu Tequilla), I felt the food tasted better over all. The beach is nice however, the water is rocky in areas when you go in. You can either take water shoes, solves the problem, or go down a little ways in either direction and can go in without the water shoes.
We liked the rooms, spacious and clean. The bathroom was big and had the shower area separate so 2 people can use the b.r. at one time. We were on the 1st floor and our room did smell a little musty, but you are in a country with high humidity. I bring the sponge 'odour absorbers' which you can buy at Canadian Tire and leave one in the closet area and one in the room and this helped a lot.
The only 'down side' for some of our group was the lobby area. Other resorts we've been to all had large opulent lobbies where we spent time hanging out. This lobby was small, somewhat plain lobby with a small bar area. No music or much happening overall. We did make our own fun though, we played some dice games while enjoying cafe mocha's, cafe lattes and drinks in the bar / lobby area.
Overall we were very pleased with the resort and would recommend it and go back again. We're already planning for next year. Oh yes..we had two 18 yr olds with us who found enough to keep them busy, they met other young people and although at first didn't like it as much as the Riu Tequilla, decided it was better than the RT and want to go back again next year.

We have stayed at this resort four times now, and each year we see more changes, some not for the best. While the food selection four years ago was outstanding, it is simply good now. That might not be a detriment to someone coming for the first time. The biggest complaint we had was the accessibility to the restaurants. In previous years we never had to wait to go into a restaurant. This year we almost always had to wait in a line-up, sometime for ten minutes or more. We would be told by a staff person positioned outside the restaurant that it was full, but when we finally got in, only half the tables were occupied. The problem appears to be that they have reduced their wait staff, and cannot clear and reset tables quickly enough to accommodate diners. The overall impression is that like so many other businesses they are trying run more "efficiently", i.e., getting by with fewer people on the payroll.

Stayed here about 3 years ago and brought some friends due to the fact you could go where the action is or sit back and relax in other areas. Wasn't impressed with the "Lazy Pool" being converted to a water park for kids. Great for the families. Food was good as expected, entertainment was mixed as usual. Experienced Playa Del Carmen's 5th Avenue at night and had a great time with some of the bar entertainment. Some of the resorts may want to take in some live music and book them in the all-inclusives.

Second time at this resort. Enjoyed the new Kid Club location and ping ping tables at the far end way better. Good move there. Select Club still very nice.

This hotel could be much better, if they change the management. Reception is very unorganized, it took us 2 hours to check in. Requests are not being regarded. As soon as you start complaining about something, they pretend not to understand you. service at the restaurants is slow, and the same thing if you are not happy about something, all of a sudden they don't understand you anymore.
This resort is great for the kids and the natural surrounding is really great.

They made a couple of changes this year and it was a bit hard to get oriented around the new stuff... Otherwise, the beaches were fantastic (including the select club bar) and the wildlife is unparalleled on sea land and air, even though this is our second year that we have not seen a toucan -.-" Great resort. I recommend it.

cette hotel mérite 4.5 étoiles, que se soit la qualité des chambres en passant par le service aux chambres, la plage est tres tres tres belles pas de roches ils prennent soin de la protéger, pas algues.
la nourriture excellente bon choix theme différent a tous les soirs, resto a la carte tres bien, et il y a beaucoup de choses sur le site parc aquatique pour enfant, animaux en liberté, cénote, boutique souvenir, animation ect.
le seul petit reproche que je peut faire c'est le service dans les restaurant il manque un peu de personnel mais c est tolérable.
a 10 minutes de palya del carmen.
c est sur que j y retourne.
je n ai pas de photos présentement mais si vous en voulez je le ferai envoyer moi un courriel a luc1958@hotmail.com

Good experience at hotel as this was our first time at an all inclusive. Staff were excellent, friendly, courteous and hard working. Food was good and well prepared with lots of selection. The only downside was they only served two kinds of beer (draft).

En règle général, magnifique club, parfait pour la famille ou les couples. Un peu trop de fumeur à mon goût, devrait avoir des sections non-fumeurs et enelever les brises vagues sur la plage. Mais magnifique hotel et quel beau paysage.

Some construction going on during our stay but you could barely hear it. Our travel agent *did not point* out that the main pool was closed and there are no sea views for the Select Club, in fact there are about 5 pool view rooms in Select Club. Because of the renovations going on and the main pool being closed reception was sending regular paying customers to the select club pool which is rather annoying since we pay more to get exclusive services, other than this glitch, the trip was fabulous. Loved every minute of it. If you have kids under the age of 12, they have a fabulous pool for them.

Vraiment content de notre voyage. Belle hotel avec beaucoup de diversités sur le site. Nouritture très bonne. Il faut vraiment être difficile pour ne pas aimer cette hotel.

We really enjoyed the Hotel...The food was excellent. The staff were very friendly and they couldn't do enough for you. The Hotel was very spotless and the beach was clean.
We would recommend this hotel to anybody

We were not told that the hotel was under renovation. Not all restaurants were open because of this. It was quite a long walk to the beach, and hard to get a golf cart...we called twice and had to bring our luggage by hand to check out to avoid missing our bus.The food was ok, and the staff really tried their hardest to make our stay a good one with what they had...

Un super endroit pour une vacances avec de jeunes enfants. Nos enfants (7 et 5 ans) ont adoré l'Aquapark. Ils y passaient 4 heures par jour - l'endroit est superbe et les parents peuvent s'asseoir dans la piscine et les chutes. Nous avons aimé la nage dans le Cenote et adoré tous les animaux qui se promènent partout. L'endroit pour se baigner à la plage est un peu petit et pas toujours propre (algues) mais on peut y faire de la plongée en apnée autour des récifs. Il n'y a pas de vagues alors c'est parfait pour les petits enfants. Nous avons apprécié le Select Club - piscine privée, resto privé pour dîner, section privée sur la plage avec lits de plage et commodités privées (salles de bain, bar, buffet en tout temps) et recommandons ce choix. Les restaurants sont bons et variés - 3 buffets et 4 restos à la carte (attention: il n'y a pas de menus pour enfants dans les restos à la carte). Nous avons beaucoup aimé le steakhouse El Gaucho et le Japonais/chinois. Le personnel est génial, attentif et toujours souriant. Le service est excellent. Les spectacles étaient tard (21h45) et assez moyens dans l'ensemble. Alors, qualité-prix, c'est un bon choix mais un peu sous le 4*. À noter: ils font actuellement des rénovations dans les unités près de la plage et de la piscine principale. Ces habitations ne sont donc pas disponibles et il y a des palissades (pas très beau) autour de la piscine principale pour diminuer le bruit - le Select Club est donc fortement recommandable pendant les rénovations. Les habitations du Select Club sont plus loin de la plage, mais cela se marche bien car il y a toujours quelque chose à voir. Les suites juniors sont très spacieuses - idéales avec des enfants.

This was a good value resort...

We decided to choose this vacation spot as we were on more of a budget this year. We will NEVER compromise on the resort again.
This was our 8th trip to Mexico (3rd to the Mayan Riveria).
The overall layout of the resort was nice, very natural. However the dated and small rooms as well as the horrible food at the buffet and open air eating areas just couldn't make up for the beautiful surroundings.
We had to rush through our meals because we were sweating so much (and we LOVE being in the heat). An air conditioned buffet is essential for enjoyment, especially when you factor in mosquitos.
The alacartes were quite good, but again open air with the exeption of the asian.
The girls at the kids club were spectacular. I can't way enough wonderful things about them. The new aquapark as well went over really great with the kids.
Overall, I would say if you are travelling on a budget this is a good choice. However, I would recommend spending the extra money and staying somewhere else if you want to truly enjoy every second of your vacation.

Positif: le sourire des gens de l'hotel avec le soucie de bien nous servir(nous avions le forfait select club). Les restaurants (steak house, méditérané, asiatique) sont excellents. Le tour guidé du site de l'hotel. La visite à Coba. Nous avons pu faire de l'apnée juste devant l'hotel.

Négatif: comme c'est un site écologique et gardé le plus intact possible, le long de la lagune il y a des odeurs désagréables. La mer est un peu rocailleuse et les brises vagues génèrent la production d'algues qui naturellement se détachent par temps ou la mer est plus agitée. Il faut marcher beaucoup pour le repas du midi.

Bref, j'ai bien aimé mon séjour mais je choisirai un autre hotel la prochaine fois dans ce secteur

En résumé, très beau complexe, je le recommande et y retournerais sans hésiter.

tres bon service ,.rapide ,personnels tres courtois,repas delicieux.plage tres belle mais dans la mer porter des souliers..

Super endroit implanté en village. Services excellents. Repas variés et délicieux. Propreté incroyable. Plein de choses pour les enfants. Je recommande.

Vacances magnifique à cet hotel. Excellent rapport qualité-prix. Avec Sunwing avons payé $50. supplémentaire pour réservation des sièges et service 'privilège'. Prix réel du voyage $1292. CDN. Endroit très intéressant pour les familles (kid's club et piscine pour les enfants). La partie 'Select Club' de l'hotel offre des avantages particuliers tels que section réservée sur la plage, piscine et snack bar/salle de jeu privée, etc... Le personnel se dévoue pour faire sentir leur appréciation aux clients. Excellent choix restaurant à la carte et buffet. Il y a des barrières dans l'eau ce qui n'est pas joli cependant vraiment pratique les jours de hautes vagues car l'endroit est sécure pour se baigner contrairement à certains hotels aux environs dont les clients ne pouvaient accéder à l'eau les jours de grands vents. Frigidaire rempli tous les jours, boissons gaseuses, bières, eau. Gratuité à l'arrivé: assiette de fruits, 1 bouteille de champagne, 1 bout. téquila, 1 bout. whisky et 1 bout. vodka. Peut réserver les restaurants à l'avance sauf le 'steak house'. Situé à proximité de la 'Playa Del Carmen' situé à 1 heure de marche ou à 15 min. en voiture par shuttle gratuit ou $10. US en taxi. Très longue plage pour marcher ou même se baigner. Gym bien équipé et spa non chauffé à faire rêver.