We didn't stay at the Krystal -- we stayed at the Fontan.We did not do a "Package" -- we flew with West Jet and made our own accommodation arrangements at the Fontan.

Revise this and I will happily submit a satisfaction survey.

- L. Wallace

Would not stay here, we checked out at went to Barcelo, paid for all-inclusive, it wasn't, they charge for the mini-fridge in room, even if you just want to put water in it, $5 per day. Buffet was little choice and very small, no nightly entertainment, was advertised to have it through selloffvacations but the hotel says they have never had nightly entertainment. Customer service was poor, told they was a charge for internet, but then next day told there wasn't. Old run down.

I was a little dissappointed with this hotel. the food vareity did not vary too much. They didn't have face clothes and the activites were lacking. Also there was no power on in the rooms for two days once from 11 am till 5 and then from 11 till 715

It was awesome the staff is great. Two Thumbs Up!!!!!

LOCATION IS GREAT,STAFF WAS VERY GOOD.
HOTEL IS NICE,BATHROOMS COULD USE AN UPGRADE,CANNOT SWIM IN THE OCEAN IN FRONT OF HOTEL.

The staff was extremely kind and helpful. The resort was clean from the room we stayed in down to the hotel pool. Our only complaint is that it is not a great all-inclusive resort. The drinks were great, however there was very little to choose from in terms of restaurants and the buffet was not very good quality. There were no options for snacks later in the evening and they had some very strict time limits for buffet and bar service. We ventured out and ate at local restaurants which were fantastic. The pool area is also quite small for the number of guests they hold. We reserved pool seats very early in the morning to make sure we had some. They were often all gone by 8am at the latest. Overall, we were satisfied as we went for the weather and the relaxation not the food.

this hotel treated us very well

As always a great trip to Ixtapa. First time at this hotel and would probably return. Book poolview rooms-rooms numbered 01-08 are over the airconditioning units(very noisy)Anamation staff was great and they really try hard although there is not a show every night like other hotels.

Some work is needed to make this a good all inclusive experience. There are lots of rules about what you can and can t have and you are never sure until you check out what extra charges you may have incurred. You have to sign a receipt after every meal and at the end of each day at the beach if you order from the waiters. The food was good but all meals are buffet and choice is limited. We were given a coupon to go to Bogarts, the a la carte restaurant, one night. The meal was good and the ambience is very nice. The hotel is clean and well kept. Check in and out was very quick. The location is good and the beach is very nice. Getting a chair around the pool or at the beach was a challenge on some days and there were not enough umbrellas to go around. The resort is pretty quiet in the evening. Because not all the guests are AI, most go out for dinner. There is no entertainment unless you go to the disco, so not much socializing. Overall we enjoyed our week and we did not incur any extra charges, but the uncertainty was a bit annoying.

Reading other reviews about all-inclusive customers being neglected at Krystal is true. It is so visible. There is a different level of service for different customers. Food choices @ breakfast are good. Dinner not so much. For an AI "resort" one expects more variety. We are not picky people! Do yourself a favor if you want an AI holiday, go to a resort that is solely an AI resort not Krystal. There are more than a few issues they need to figure out.