Food was outstanding and the entertainment staff were exceptional. We found the resort to be too far from town as well the lighting was poor on the walkways at night.Great time however not our favorite location.

Tout est vraiment très bien à propos de ce resort. Seul bémol est qu'il n'y a pas de snorkeling accessible sans bateau et que l'accès à l'eau ce fait à partir du quai. Plongée un peu cher mais très pro. Le reste est paradisiaque.

We choose Cozumel as a location because of the coral reef. Iberostar as a hotel because it was the furthest south and close to the reef.
We went on one snorkeling trip, it was a bit rough and we did not see a lot. My husband completed a PADI certification course onsite and went for two dives and saw a lot more. We enjoyed swimming at the beach in front of the hotel and snorkeled there, although the water is clear and beautiful blue, there were some but limited fish but still nice to see.
Beds were hard, but not the hardest we have had, we asked for the extra foam and that helped. Pillows were fairly flat. Room was always cleaned spotlessly. Furnishings are dated.
It was nice to have a walk out unit very close to the beach and we could see the ocean Very peaceful.
Flamingoes, Macaws, Peacocks on site as well as some small turtles and large iguanas. Very fun to watch.
Food was good, some items were great, such as the oven roasted chicken at lunch every day (a favourite) and fresh fish at all meals. Always a large selection of fresh fruits and vegetables, cheeses, breads, crackers, as well as varied hot dishes. I liked the soup at the steakhouse ala carte, I did not care for the steak, to me it tasted as if it was chemically tenderized, not everyone thought so. Liked the Mexican a la carte more and the buffet.
No real "prime" cuts at the buffet but at each meal there was always something that we really liked a lot.
We used the hobie cats and kayaks and enjoyed those.
There is a lending library at the towel hut and made use of that. Selection varies as to what other guests leave behind but it kept me in reading material for the week.
Shows, some were better than others.
The activities team was busy keeping everyone entertained that wanted to be and easily left you alone if you did not want to be involved. A very nice balance and nice to see them so active in real activities such as pool volley ball, beach volleyball, beach Bocci, ping pong, soccer, aeorbics etc. as well as some inventive games with coconuts as horseshoes etc. More imaginative games here than I have ever seen as well as the basics.
It is a $20 US one way cab fare into San Miguel. We did not go as we have been there twice on other trips.
Overall, it was an extremely relaxing vacation, perhaps the most relaxing in years, a nice balance of activity, decent food and interesting people.

Nice resort, villa type rooms, private with lovely gardens and alot of wildlife. No need to get up early to play the chair game.

J'ai beaucoup apprécié les installations de plongée sous-marine.

Un tout-inclus facile à vivre. Le personnel est ultra gentil et courtois. L'emplacement est très sécuritaire, la nourriture est bonne et la chambre est très confortable et propre. J'y retournerais...

Overall, this was a great resort! The staff were very friendly and attentive. The grounds were beautiful and well maintained, and there was great variety in the food. The beach area was mainly composed of reef making it difficult to enter the water. It was possible to swim off the pier, but we spent the majority of time in the pool.

hotel propre tres jolie et chaleureux.la nouriture est tres bonne et varier.ideal pour la plonger.les chaussures sont recommendées pour la
beignade,la plage est tres rocailleuse et dangereuse avec la vague

The proximity of the pool to the beach is wonderful and the animators (Viktor, Montserrat, Mario, Francisco, Eber, Diego and Alejandro) are fabulous. Swimming/snorkeling in the reef along the beach front was a neat expeience.

Les gens, la place, la nourriture et les chambres tout était parfait.

Sauf....Le café, il est vraiment mauvais.

Donc, je vous conseil ce resort sans aucun problème, mais apporté votre café et des souliers de plage.

Very nice resort, amazing snorkeling right under pier. Room smelled musty, but hard not to in such a humid place. Entertainment was very well done with lots of enthusiasm buy "Francisco" and the rest of staff. If you go, make sure you try the "Polaris Adventure" and walk south of resort on beach, you will find a beach patio "Palancar beach" about 2 miles down and nicer beach for swimming. There will always be complainers, so some will say bad things about resort. it is what you make it. not a 5 star, but a solid 4 star

The hotel would not accept our reservation or it was not communicated to them. We were asked to put up $900 or 12,000 pesos or we would not be given a room. Customer checkin desk was not sympathetic to our documentation showing reservation so we did put up the money. Everything else was average at best. Poor in room amenities food was ok. Staff that could speak English were just ok and reluctant to help with much. Good for divers but otherwise avoid the hotel or the booking institution.

Steven

Was a nice surprise. Very lush resort with lots of iguanas and peacocks running freely about the grounds. Found the resort very laid back with lots of chairs by the pool and the beach. Found All staff was extremely friendly from checking in to the last minute of checking out. Resort is starting to look a little tired but did not hamper our stay. 10 friends went to celebrate a 50th Birthday. Was an Excellent Holiday for all 10. Food was plentiful as was the drinks. The only negative was the resort is like a maze. Need better signage around the resort to get back to lobby or the restaurants.

No real issues with resort - it was what we had expected. Good service and clean. Food and a la cartes restaurants were the norm - nothing really stood out. The hotel was under review (by Iberostar) the first week of out stay - so, staff were really putting on a show and not as friendly or quick to serve you the next week. The only real let-down was the beach (could't walk out) - but I guess mother nature had something to do with that?

I really liked the area, the pools and the houses. Especially the lots of animals. Made us feel like in the real world. Trees and bushes are so wonderful, we had a great vacation.

We had an amazing vacation at Iberostar Cozumel: paradise-like location with lots of palm trees and other exotic plants, beautiful flamingos, peacocks, big iguanas, delicious food, good entertainment, good and ready-to-help staff. We would like to go there again one day soon :)

Everything about this hotel was great - The staff, the food, the drinks(especially the tequila) and the ocean. We had great rooms that were located close to everything. The beach is rocky but that coral is the reason the snorkeling is good. You need to go see Gaspar at the hotel lobby bar - he was great. We traveled with another couple and we all had a blast. Rent a jeep and see the island - especially the east side, it is simply spectacular. I won't go on and on. To summarize, go to this resort - you will love it!!

C'est une destination à 1000$ pour un bon rapport qualité/prix.La clientèle de l'hôtel était là pour la plonger et se reposer alors, l'entertainment n'aie pas très développé parce que les gens ni participe pas.Louer une voiture pour le tour de l'île, c'est environ 80$/jour et c'est la 2ème plus belle barrière de corail au monde alors, il faut essayer la plonger.Si vous voulez faire du scuba diving renseigner-vous au centre de plonger avant de booker votre tour et vous êtes mieux d'être certifier avant, ça évite le court en pleine vacance si non, le tour de snorkling vous montre de très beau récif.Si vous voulez aller à Playa Del Carmen, renseignez-vous pour aller coucher au Iberostar, certaine personne ont été coucher gratuitement.La nourriture était bien, les restaurants à la carte très ordinaire.La chambre n'a aucune fênetre qui s'ouvre mais, le balcon privé et chaque unité à une entrée privé alors, on se sent intime.La place est très vaste et on a jamais manquer de chaise mais, il faut des sandales dans l'eau pour les récifs.De très belle vacance !

The resort is beautiful, clean, lush greenery. The service is excellent. The only downfall is the beach. While the beach itself is white sand, it is difficult to walk into the ocean because it is rocky in the shallow water.

This Resort is a 4 star Staff, service were great! The grounds are incredible...actually spectacular and the layout is very well done...I will be back!

We enjoyed it - not as fancy as the four other Iberostars we have stayed in, but there is snorkelling off the pier, the pools are excellent, nice size, iguanas, flamingos, peacocks are fun. Room is somewhat small, but loved the porch with hammock. Rocky beach - need beach shoes. Probably not good for toddlers since beach is too rocky.

Lovely setting, very helpful and friendly staff, good food at the buffets, also Steak House and Mexican restaurants decent. Good for scuba, snorkeling and sailing. Rooms smallish and ageing, but picturesque setting. Sand beach, but coral entry to water, so bring shoes, or drop in 4' water off dock. Lots of friendly activity staff if you want to do group stuff; some evening shows good. They charge you for using wifi or internet.

Notre expérience a l'hotel a été tres agreable. La végétation de l'hotel est luxuriante. Le dressel club est l'endroit d'excelence pour commencer la plongée dans la mer . Je recommande cet hotel tous les débutants en plongée.

Excellent dans l'ensemble,
staff très sympatique,
bonne nourriture,
le centre de plongée du resort était très bien organisé, mais malheureusement très dispendieux pour ceux qui ne prennent pas de forfait d'avance. Par contre c'Est possible de plonger avec un dive shop de centre-ville pour moins cher, et ils viennent vous prendre au quai de l'hotel.

je viens de passer une tres belle semaine a cete hotel.c'est un endroit de reve pour la plongé par contre la plage laisse a désirer,beaucoup de roche a l'entré de la plage.le personnel est tres courtois et gentil,la bouffe est tres bonne,je un 4* a cet endroit.

Belle emplacement,beau décord,terrain très propre et pein d'animaux.Mignonne chambre très bon services,manque de rien.Belle place pour la plongée, belle équipes bon bateau. Nourriture en grand nombre beaucoup de choix et bon drink.Je recommande cette hôtel et cette île magnifique avec tout ces excursions.

Très belle expérience même avec une température pluvieuse . Le seul but du voyage était la plongée .

We stayed at Occidental Grand a few years ago. It is sure Occidental has lager space and bigger pools, but Iberostar had much better services, better foods and more relaxing ambiance, netherless to say pink flamingos helped for that.

Parfait pour la plongée, les couples et la détente. N'y allez pas seulement pour la baignade à la mer. Accès à l'eau difficile. Personnel cordial, nourriture correcte. Beaux aménagements extérieurs et belle diversité de la faune présente.

We had a great time and were treated so well. The staff was so friendly and went out of their way to help us.