Nous avons séjourné au El Cozumeleno du 28 janvier au 04 février 2012, la propreté des lieux ainsi que le service de cette hôtel est extraordinaire, elle se mérite facilement un 10 sur 10, la nourriture du buffet par contre est très ordinaire mais le restaurant à la carte lui est vraiment très bon. La plage n'est pas très large et il y a qu'une dizaine de palapas vraiment pas assez. La mer est très belle mais apporter vos souliers il y a de la roche, vous allez voir des poissons en entrant dans l'eau c'est magnifique. Nous avions une vue imprenable sur la mer, nous étions au 7ième étage. Malheureusement la météo n'était pas vraiment de notre bord mais ça rien à voir avec l'hôtel.

It was a very relaxing vacation. The staff was very friendly and made your stay enjoyable. If you are looking for a quiet motel then this is for you. No loud music or partys at night. Very peacefull. The food was ok, but your in Mexico so what can you expect.

vraiment bon rapport qualité prix,a proximité de tout, très très propre, vue magnifique sur la mer, très très tranquille le soir endroit à éviter si vous aimez faire le party. plage petite mais correcte, parfait pour faire du snorkel, nourriture bonne mais pas assez varié, buffet à la carte par contre très bon. je recommande cet endroit sans hésiter

un hotel merveilleux,la bouffe étais super et surtout le service et super éfficace.

This was a great place if you just want to relax which was fine by me, because that is why I went, It is clean, the food was good, could have had a bit more variety, but good. We had a great vacation at this resort

À quelques minutes seulement de l'aéroport. Le check-in s'est fait tout aussi rapidement, génial lorsqu'on arrive aux petites heures du matin. Hotel extrêmement propre. Personnel très courtois. Beaucoup de service par du personnel souriant autant à la plage qu'au buffet. Ce dernier n'est pas très varié, mais c'est bien. Possibilité de manger au resto à la carte chaque soir. La nourriture y est excellente.
Très tranquille côté activités et animation sur le site ainsi que pour les soirées. Parfait pour s'y reposer. Si vous voulez faire la fête, endroit à éviter!!
Impossible de marcher sur la plage aux alentours pieds nus, beaucoup trop de petits coquillages qui font mal aux pieds! Par contre juste devant l'hotel, le sable est très beau. Plusieurs rochers qui empêche d'entrer à l'eau n'importe où, mais un bel endroit sablonneux pour s'y rendre faire de la plongée et voir de magnifiques poissons. Vive la chaleur du Mexique!! :)

Nous avons été à cet hôtel pour une semaine et ce fut a première fois que nous allons hors de Cuba. Mes attentes étaient haute car on nous disait que si on allait ailleurs que Cuba, on y retournerait pas. Et bien c'est faux! Du moins pour cet endroit. L'hôtel est bien, très propre (ch 1417) et le site aussi. Il y a toujours des employés qui frottent sans arrêt. Le site n'est pas très grand et la plage aussi. Des employés transportaient du sable sans arrêt pour refaire la plage bordé par des sacs de sable. Beaucoup de corail en entrant dans l'eau. L'endroit rêvé pour ceux qui ne veulent pas s'éloigner et voir des poissons en aptnée.

La boutique de souvenir na presque rien et tout est très cher. À St-Miguel, les boutiques sont en bon nombre mais c'est normal car des bateaux de croisières y font escale. Les prix doivent toujours être négocié ce qui devient harassant de s'astiner avec les vendeurs.

On a fait une excursion dans un petit sous-marin et le feeling est agréable. La pêche en haute mer n'a rien donné.

Le buffet: pas beaucoup de variété pour un hôtel du Mexique. Très répétitif souvent les même plats le midi et le soir. C'est bon mais très restreint. Oubliez la musique du sud ou du Mexique, c'est des airs américains du jour qui y joue sur le bord de la piscine ce qui devient irritant. Pas de spectacle à tous les soirs ce qui manque. Les bars ferment tôt et après 22h, oubliez ça si vous voulez quelque chose. Pas de frigo dans les chambres à moins d'avoir une suite. L'anglais et l'espagnol sont les seules langues parlés.

Conclusion; bon hôtel pour pas cher mais il y a beaucoup mieux ailleurs, hors Cozumel, pour le même prix.

Content d'y avoir été mais je n'y retournerai pas.

Buffet très petit et qualité du manger très ordinaire pour le Mexique,une place pour se reposer, car il n’y a presque pas de spectacle en soirée,mais le service excellent pour un 4étoiles même du service de bar sur la plage

Stay in the new tower, old building not good. Poor plumbing crappy beds.

We were very disappointed with how the product at the El Cozumeleno has been reduced in quality compared to our visit in April 2007. Apparently new ownership has reduced quality and dumbed down the Mexican experience here(windy). We spent most of our time at the pool, hot tub or in the ocean (great). The wireless internet would not work half the time (in the lobby). We were told it was the waves, the weather but when we hired a cab on two occassions and went downtown internet service was fine where we went. The rooms are large and king bed we had was OK, but the sofabed for our young son was decrepit so they gave us a cot (good).
The ala carte Veranda restaurant we visited in the evenings once served filet mignon, lobster, giant shrimp four years ago. This time around, the offering was limited - steak like shoe-leather, house wine sour, tiny handful of shrimp, "garlic" bread a piece of dough. The main outdoor restaurant would offer pork and chicken most of the time, sidedishes such as broccoli or cauliflower just cheap and boring.
One bright spot was the home made quesadillas installation. Breakfasts were basically usual boring eggs, bacon bbrittle, reminded me of Cuba 3 star.
No sign of a chile pepper in any of the bland offerings. The coffee served out of styrofoam cups in the lobby or in the restaurants always dilute and terrible dishwater and there is no coffeemaker in the room. It's a shame given Mexican coffee is so spicy and delicious. Place aches for espresso. The poolside buffet had hardly edible fast food with dirty plates. We complained and they decided to remove this buffet, blaming its condition on reparations that were going on to fix the palapa (grass) roof, which had a hole in it. Service by constantly fawning waiters made the mediocre food even more annoying, however, we tipped most of them, bartenders, chambermaids as well as the front desk as we heard they worked at the hotel due to pressing need rather than much desire.

On the entertainment front, in 2007 we remember elaborate nightly shows with dancers and singers every night which we could watch outside or from our balcony. This time around they had no shows, just a hired bar band that would play rather lame covers of old American tunes - rather pathetic. We enjoyed the food at the Caribbean night which was held on the 2nd floor, but instead of a steel band or something, this band was hired to play rather bad rock and roll!
FThere are very few activities at this hhotel, no pool volleyball, no exercise cclasses, nothing for kids to do (they hhave a kids room but totally empty as the place seemed to cater to the 55 ccrowd, no disco. Not much to do at this place at all except eat and drink.

excellent resort just love it.
it is a must go.

The resort was great as for food and cleaness. The Beach was NOT good. The beach is filled with pebble rock and hard to walk on the beach with no shoes. The bathroom sink wasn't draining properly and there was a bad oder coming from the stand up shower drain. Internet connection was always out. You could work for a few min and then be seeking for a Wireless connection.

We had a fabulous time at the El Coz. It was relaxing with beautiful weather and delicious drinks! It is great that you can either order from the menu or eat the buffet at lunch. The items that can be ordered were delicious!

We have been coming to this hotel for 10 years. It has been a consistent place for us to holiday. I was a little disapointed that there was a little March Madness going on this year which was non existent in past years.The hotel has been well maintained.The method of booking for the indoor restaraunt could and should be handled differently.Clients should not have to line up for an hour to book.How about doing some advance booking for this as part of the trip limiting 2 or 3 visits per room to help avoid or eliminate the line up every morning at 8am.Perhaps an upgrade to the outside dinner area would entice more clients to use it instead of the indoor area.Beach space is at a premium particularly if you need shade.These are small details however for some they are major concerns.Although I love consistency of this hotel, there are some changes that could be made to:
1)prevent the lineups for the resteraunt
2)make better use of the beach area

The hotel is clean, no beach. Has a beautiful view of the ocean. The food is horrible, not too many choices. The egg station is the worst. She speaks no english and is just there for the job.

Very easy to reach from airport just 6 kms drive, took us just 10 mins or less. Sunwing rep received us at the airport and arranged for transport. Check in and out was easy and hassleless.
Great beach &pools for swimmimg and snorkeling. Drinks were good. Town and airport very close. Unlimited A la carte dinner with reservation. Wireless internet free.
But the greatest complain is the poor qulaity food at buffet, there was no taste, no variety, items were recylcled and are was unhygienic and uncleaniness. They got to improve a lot at the buffet.

As a family of 4 we had a good vacation here.
I never have stomach problems but this time became very ill for 2 days on the 2nd day. Saw a Doctor very quickly and recovered very quickly. Figured it was something I ate.
Many complaints about the lack of of beach chairs etc. The biggest issue was people would go to the beach at 4-5 AM and reserve their spot under a Palapa with a towel. We saw and heard stories of this nature and then the people that reserved these spots barely used them, went into town etc.
I have heard of other hotels that will remove "reserved belongings" if nobody occupies the spot for 1 hour.
Sounds like a good idea.
I found the beach area very good with great snorkelling. Lots of fish to look at.
The staff were awesome. Friendly, Attentive!
While sitting by the water they constantly came around bringing drinks.
Suggestion for the hotel: Provide lime for the beer.
The bars did not have limes available for the beer.

Tres belles vacances, eau bleue magnifique. Gens serviables et souriants charmant peuple. Paisible si désiré. Agreablement surprise de la bonne nourriture. wow wow J y retournerai.

I went to the El Coz with 3 of my girlfriends. We are all in our mid 20s and we had the best time! It is definitely not geared toward our age group, but we still had a fantastic time. There was definitely a majority of couples and families, but we partied with them too!
The rooms were immaculately clean. As was the rest of the resort. The outdoor buffet was gorgeuous! Right on the ocean and it looked gorgeous at night with all the white lights.
The snorkeling was fantastic; although, because the beach is all coral ( hence the great snorkeling) you want to be sure to bring water shoes! Even if you don't plan on snorkelling and still want to go in the ocean, be sure to bring water shoes.
There are lots of activited to partake in, but we mostly just tanned on the beach and around the pool.
The drinks were great. I read many rewviews before visiting this resort that said the drinks were weak or had a soap-y taste. Not true at all. We mostly drank blended drinks during the day, and I actually found them to be quite strong. If you do find them a bit weak for your taste, you can simply ask for a double! Oh, and if you prefer certain brands, you just need to ask for them.
The service was outstanding. The staff work very hard and are ALWAYS smiling. The only complaint would be the service at the swim-up bar. It was often very slow there and there was some kind of weird smell around it. But, there are constantly servers walking around th ebeach and pool to bring drinks right to you.
If I had to say something bad about the El Coz, it would be the food. It was fine by my standards, but there wasn't much variety and it was always room temperature. BUT, there is ALWAYS the option to order food fresh from the menu or don't forget the FREE room service! A lot of the other guests didn't realize the room service was free. We ordered coffee and fresh fruit to our room every morning.
Remember, this resort is about a 3 1/2 star, so if you go there expecting a 5 star, you will be disapointed. You get what you pay for, and at the El Coz, I htink we got more than that.
Don't forget, you're on vacation... ENJOY YOURSELF!
Oh, and it is only $7 to get into town. You ABSOLUTELY have to go to Guido's. It is an italian restaurant in town and it is TO DIE FOR! Best food we all had, ever! Senor Frogs is a fun place to go drinking!

Thought we were going cheap and cheerful but was pleasantly surprised to find this little treasure in the ocean. Would recommend this to first timers to get spoiled and experienced travellers to remember there are less pricey gems out there.

We absolutely loved this resort. The oceanfront room was huge and always kept extremely clean. We did not eat at the buffet for lunch or dinner, but heard from others that it is quite repetative. Breakfasts were repetitive and got very boring after a few days. The a la carte was fantastic. We had dinner there every night. The menu changes every couple of days. The staff at the resort are all extremely friendly and helpful.
If you are looking for a beach, the beach in front of the resort is smaller, but it will do. The beach is being cleaned regularly.
Our trip was spent mostly scuba diving, and that was preplanned, but I did see quite a variety of activities for the guests. A really nice addition is the 18 hole mini golf. It was very popular with the guests and as with the rest of the resort is kept very clean.
As in previous vacations to Cozumel, we found the island to be very safe. We rented a car for the week to enjoy our own freedom and timetable. It's not hard to find anything we wanted and you can't get too lost with the limited roads available. Nice to not to have to keep using the taxi mafia on the island.
We loved it here and would definately return.

A wonderful resort at a great price. We would rate this hotel high on service, cleanliness, friendliness and enjoyment. The rooms were clean and well maintained. The food was excellent with many tasty choices everyday to try. Daily activities and nightly entertainment were also provided. Staff were hardworking, friendly and were very accommodating. Grounds were clean and well kept. We will be back!!!

The hotel was not bad but I would not return. The biggest complaint we had was that they only had entertainment twice a week. there was nothing to do there the rest of the week. They had movie nights on the days that they didnt have entertainment, but the movies were really old. The entertainment staff should get up to speed to what some of the other resorts are doing to entertain their guests. It rained all day on our last day there and we were so bored. At that time there should have been a lot of activities but the "fun team" was no where to be seen.

It's a nice hotel in a good location with terrific staff. The food is unfortunate (not cuba bad, but not far off) but there is always something to be had. There is NO nightlife so better for families. All in all a nice time.

Dès notre arrivée nous avons été ravis par la grandeur et la beauté de la chambre 1601 au 6e étage qui surplombe la plus grande des deux piscines. La vue sur la mer des caraïbes est à couper le souffle. Très bel endroit pour séjourner.

Sable cassonnade sur les bords turquoise et bleu de l'onde poissonneuse - à certains moments, nous nous serions crus dans un aquarium - sous les chauds rayons - 28 à 30 degrés C - pendant toute une semaine dans un grand hotel au service impeccable avec vue imprenable sur la mer de Caraïbes

Nothing to complain about here, snorkeling was what we came for and that's exactly what we found. We cut through the abandoned hotel to set out snorkeling further down and eventually drifted back to our resort (approx) 25 mins. Do not go outside the bouy line at the end of the pier, we found out the stupid way(very heavy current in this area). Keep your eye out for the wild dolphins and stingrays about 40ft outside the buoy lines. Hardest working resort crew in all of Mexico without expecting tips, your command was their pleasure!!!

Have traveled quite extensively and it's the only resort we would return to, that's saying alot. Kind of quiet after 10:30pm but because we snorkelled all day, I suppose we were lucky to have

I have to say, it was an overall great experience. The hotel was clean, rooms were huge at least ours was in the older section. The restaurant in the lobby was top notch!! Food was fantastic and the piano player made the meal very enjoyable. The staff are friendly everywhere. Our kids enjoyed the snorkeling on the beach. Myself, I don't usually enjoy the ocean but I spent more time there than the pool. The ocean water was warmer than the pool water it seemed. Our family recommends this location for young and old.

Overall we found the hotel was very clean, grounds kept beautiful and the staff, friendly and helpful. The food was satisfactory, what we would expect from an all-inclusive resort. The beach was rather small but we stayed by the pool as you had to get up by 5:00 to reserve a chair for the beach, so instead we got down to the pool at 6:30 to place our towels on the chairs. You have to play the game unfortunately. For the price we paid we would highly recommend this hotel and we would go back most certainly. Rooms were very clean and everyone has a spectacular view of the ocean. We were on the 9th floor and we would ask for that floor again. The only thing negative is watch what the taxi drivers and people at duty free tell you. They want to make money and at duty free going home they told us we were allowed 2 litres each of liquor which is so not true, so know the rules before you buy. Oh yes and don't let them take your wrist bracelet off until you are close to check out time because if you get it off too early you wont' be able to get a drink or anything to eat. I would also recommend you bring water shoes because there is a lot of coral in the water and it's makes it easier to get around. As for the a la carte restaurant, do not order the filet mignon, please. The shrimp were wonderful and so was everything else.

After reading the reviews we were a little skeptical about this resort due to the negative comments on the Trip Advisor site. You can't please everybody. We were 13 hrs delayed (airlines fault) and didn't arrive until after midnight. The front desk was genuinely sympathetic to our plight and rushed us through as quick as they could. The resort was very clean and well groomed and the rooms were huge with great views (cruise liners, ocean etc). Buffet food was good, not great. Outside grill was handy as you could just wander in and grab a snack whenever you wanted. Wings were great! Lobby always had popcorn, cookies and fruit available. All staff members were polite, friendly and tried to involve the guests into the various activities. The beach was a little hard on the feet in places but looked a lot better than some of the other resorts south of town where they were quite rocky. Swimming was good and the snorkeling was awesome right off the beach. Did not hear of any stomach or bowel issues the entire week and no problems ordering brand name drinks. If they ran out, they would go and get another bottle. Only suggestion would be to install a clock in the room and have toasters set up at the buffet for breakfast. TIP-take your bread to the egg station as the cook grills it for you while cooking your eggs. All in all it is a very nice resort and would re-visit.