We had very nice trip, the hotel is very clean, I would not suggest any one with a phyical problems as there many stairs. The resort is 5km to town, to walk cost of cab is 80pesos or 7.00 us.We felt very safe walking in town. We will return here again.

I throughly enjoyed my week at the Park Royal. The staff are very friendy, the pools are great and the weather was awesome. Fantastic snorkelling right put front of the hotel.

D'abord les aspects positifs, parce qu'il y en a plusieurs et que ce serait malhonnête de les ignorer: la nourriture est exquise, l'hôtel est d'une propreté impeccable et le personnel est exceptionnel. Voici cependant les facettes cachées de cet hôtel: il n'y a pas assez de chaises pour les clients. Je devais me lever avant 6h30 pour être certaine d'avoir une chaise. J'ai vu des clients de chicaner pour une chaise. Cette situation est aberrante et elle créée un stress inutile entre les clients. À part les chaises, qui prend une place prépondérrante, il y a la plage, ou plutôt le « manque » de plage. Ne vous attendez pas à aller macher sur des kilomètres de plages. L'endroit est génial si vous n'êtes pas amateurs des grandes plages. Il s'agit plutôt d'une petite baie. Et finalement, l'hôtel est toujours très envahie par des touristes qui débarquent des navires de croisières et qui achètent des passes d'un jour pour venir à l'hôtel. De là, sans doute, la raison du manque de chaises mais surtout de l'achalandage constant du personnel des ventes qui tentent de leur vendre une chambre « à vie » et du va et vient continue des touristes qui circulent entre les chaises des pauvres clients qui ne cherchent qu'à relaxer! Bref... je ne retournerai pas à cet hôtel.

The hotel &staff were 5star,the beds not so good,also were promised king bed &beach view didn't get it,but we won't let that ruin our vacation,Cozumel is a great spot would go back in a minute.

Resort was an excellent choice, clean, food was great, location was good, felt save at all the time

Il a fallu qu' on se debate pour avoir une chambre avec une meilleure vue. Nous avions opte pour une chambre deluxe.Si il y avait une plage plus grande je penserais bien y retourner. Endroit tres secure meme a l'exterieur dans le village. Hotel tres bien situe -on peut facilement sortir et marcher - aller au village - mexicains tres polis - village tres propre.

Nous avons beaucoup apprécié notre séjour à cet hotel. En général c'est un très bon hotel avec un personnel courtois et une excellente nourriture.

From our arrival to our departure we thoroughly enjoyed our stay. The premises are extremely clean and tidy, the staff is hard working and friendly.
The buffet was fantastic. Always a huge variety of food, something to please everyone. Beach is a snorkellers dream! Loved the "massage" pools and infinity pools with wet bars. The drinks were tasty and not watered down. Great location with a quick taxi ride downtown or a short walk to local stores, restaurants or bars. We will definitely be going back to this resort next year!

We really enjoyed our time at the park royal and thought it was very good value for our money. The whole facility is kept immaculate and all the staff are wonderful. The food was OK at the buffet (we were there 2 weeks and I think 2 weeks of any buffet would be tiresome). The a la cartes are both excellent. The mixed drinks are also excellent at this hotel and contain noticable amounts of alchohol (unlike other all inclusives we've been to). The grounds are beautiful and the beach is small but nice. The thing that pleased us most was the excellent snorkling right from shore. The thing that disappointed us the most was the expensive wifi but there are many places off the property that offer free wifi so not a big inconvenience. All in all a great vacation and we hope to return soon.

Impeccable, la classe. Tres propre, qualitee de la bouffe excellete specialement pour amateurs de poissons. Tres belle endroit pour decouvrir ou redecouvrir la plongee sous-marine.

This is the cleanest resort I have ever been to.The staff is constantly sweeping and picking up garbage left by guests too lazy to clean up after themselves.The al a carte restaurants are excellent. The wait staff are friendly and attentive to ensure your dining experience is complete.I recommend the specialty in the Mexican restaurant...coconut grouper..

everything was clean and well kept,food was good, pools and beach really nice.It took about 1 hr. to walk downtown but was a nice walk.San Miguel was nice to walk around in. took cab back to Park Royal and paid $10. with tip well worth it after walking to town and then around for a couple of hours.It was nice to watch the ships come and go (there were 4 a day)

Stayed 2-weeks (January 11-25th, 2012).
We've travelled 6 of the last 7 winters and have enjoyed resorts in the Dominican Republic and Mexico. The Park Royal Cozumel exceeded all of our expectations and previous all-inclusive experiences.

Firstly, I'd like to mention that this resort is very well managed and maintained. The staff is always cleaning and maintaining everything both front and back of house. There were plenty of washrooms throughout the resort they were constantly cleaned, stocked and smelling fresh. (We were very impressed with the resort's cleanliness!!)

We stayed in #2519 (5th floor) with a very nice very ocean/cruise boat view...thanks Mildred!! The beds (two doubles) were firm, but we acclimated to them quickly. The rooms were well appointed, nicely decorated and maintained. We enjoyed our balcony watching the cruise ships and sunsets! The hot water worked on 12 of the 14 days, but it wasn't a big deal.
Note: Wish the room was equipped with a mini-fridge...that would make it perfect!

The grounds are very well landscaped with numerous varieties of trees, shrubs, vines and flowers. There are many resident Iguanas that we had fun feeding and observing throughout the resort. The cobbled paths are beautiful with many shell and coral fossils found within the rocks and wind though the resort.

The underpass to the beach is well lit and has beautiful tile and plants...you do not even notice the road that separates the resort from the beach as there is a high wall at street level and the separation looks like it is part of the landscape. The beach is small...but the layout of the two infinity pools (complete with swim up bars) and bubbly cool tubs complete with various levels of decking are amazing. There are a variety of areas to sit in down by the beach, for both shade and sun lovers, and plenty of lounge chairs for everyone!! Reserving chairs was not necessary at the Park Royal.

The beach area is smaller and there really is no beach to walk on...but the snorkeling is AMAZING in the roped off swimming area! I have never seen such a variety of fish so close to my resort before...from needle-nose fish, octopus, sting-rays, eels, angel fish, puffer fish, sea urchins and tons of other fish that I don't know the names of...every colour, shape and size!! Was a new and fun experience in the water every day...take in a banana, bread or frosted flakes breakfast cereal and you will see more fish than ocean right in front of your eyes!! (if you peel the banana a bit at a time and hold it out...they will eat right from your hand) I recommend bringing your own snorkel gear...and if possible a waterproof camera.

The drinks...all of the bars had name brand liquor...their standard rum is Bacardi. The bartenders were great...a special shout out to Wilder, Luis, Oscar and Miguel! They all make a really fantastic Mojito with lots of lime and mint!! YUMMY! They had both light and dark Dos Equis on tap.

The Food: The Buffet for breakfast, lunch and dinner is the BEST resort buffet we have ever experienced!! The head chef is French and there is always a wide variety of foods to try. They have different theme nights and there is always something great to try...a lot of sauce and flavour varieties...not just plain basic foods. The salad selections were fantastic...both prepared and the large variety of ingredients available to make your own creation. Lots of fruit, cheeses, antipasto selections, sauces, hot/mild salsas, etc. The waiters were great...constantly cleaning away dishes and refilling drinks. A special shout out to Oscar, Fernando, William, Miguel, Manual, Omar, Alfonso, and the hostess girls!! We tried the Italian restaurant and the food was good...the service was excellent! Angel at the beach snack bar makes a fantastic burger and has a great personality...always making sure we were enjoying our stay! Nice nacho chips…pico de galo and raw veggies available at the snack bar as well.

Shopping...you don't have to go downtown. There is great shopping by the cruise ship docks where Carnival Cruises is typically docked. It is only about three blocks away from the resort and on the ocean side of the street. Walk until you see a fountain and a couple of really large parking lots full of rental cars. Walk past the fountain and it will bring you into the complex where all of the stores are located. They have stores where everything is the price on the shown on the price tag (good deals) and others where you can haggle. There is also a little kiosk shopping area approximately two blocks from the hotel on the same side of the street where we also found some great masks and got good deals as well. (at this one you can haggle for everything)

We would like to thank the entire staff for making our vacation AMAZING and one to remember!! We thoroughly enjoyed our stay at the Park Royal and would return!!!

I have to say the strong points of this place is the beach/pool area. The staff the no hassles was exactly what we wanted. The hot tub could have had hot water but hopefully next year they will have resolved this. Food was okay, did not starve. A la carte was not worth the time, but okay.For the ones that snorkeled it was just absolutely awesome. If you go to this resort make sure to bring water shoes cause going into the ocean is hard on the feet. Planning next year already. See you all there.

Park Royal is a spectacular place. My review may be a bit long, but please read, if you have any doubts about staying here!! When I was looking to book this place, I saw some negative reviews and naturally felt a bit concerned about staying here, but I have to say, some people are just NEVER PLEASED!! This Resort was AMAZING!!! Ok so first off, some people said that the beds are rock hard.... there not! unless you currently sleep on a bed where it is so soft, that it curves to your back (which can not be good for your back)you will agree with me, they give a good support, but are comfy. Some people fussed about the water being cold in the hotel room.... we were in the building closest to the Kids club/theater,peacock's pen and our water got super hot very quick. we were on the third floor. (which on this floor you can still see the ocean from your room.)so don't panic if you think you will only see tree's. My sister who was in the other building (close to the lobby) she said her water was not super hot, but warm.....so maybe the people complaining of the water were in that building. Our room was unfortunately facing the construction that is happening beside the resort.. I believe they are building a plaza or something, but PLEASE, REMEMBER the resort has NO CONTROL over that, so don't make there life SOO hard on something they can't do anything about. Just view it as an alarm clock, so you can have more time to enjoy this beautiful Island, and resort. The beach, yes if you've seen pics, it's not a "walk on the beach" kind of beach, but it had the perfect amount of sand to still feel like your on a beach, and the snorkeling was amazing right off the beach, which if your coming to Cozumel, i'm sure it's for the snorkeling or scuba diving. I have a 7yr old and this beach was PERFECT for him, as I felt he was very safe, i could see him where ever i was on the beach, and there was no waves, so he could go swimming, make sand castles,collect rocks, etc and had a great time. It has such a cool lay out with the 2 infinity pool looking over the ocean, with the swim up bars in both pools. People complained of the water being too cold... *sigh* it's a POOL!! it's not going to be WARM!...and plus you're in 27 weather... don't you want it to be cool?? The first day or two of getting there, i did notice there wasn't many lounge chairs left, but i just imagine it was from the resort being full...cause the rest of my stay i didn't have a problem getting a chair. If you have Google satelite the resort, you'll notice that there is a road that divides the resort from the beach area, don't get freaked out by this.... they did an AMAZING job with a small walk way under the road to get to the beach... and the amazing thing was you don't even notice you're going under a road, OR even when your lying on the beach catching some ray's do you even hear the road. the only time i actually remembered there was a road behind me was when a siren of an ambulance or something went by, and it only happened once. The lobby isn't huge, but it had just enough seating, not one night that we went to the lobby to hang out before heading to our beds, did we have a hard time getting seats... yes sometimes you'll have to wait for a bit, but that's just what life is... gotta wait sometimes... can't have everything your way all the time. (that comment is to all that feel a need to complain for every little thing) The staff.... wow! they were always smiling, and always trying to help... it breaks my heart, they work soooo hard, and don't get paid nearly enough for all they do, and yet they are always nice, easy going.... oh and they are FUNNY... always cracking jokes!! it's AWESOME!!! Oh and I have to mention one by name Claudia in the Kids Club.... she was AMAZING!!!! my son just LOVED her, he wanted to go back each and every day!! She took great care of the kids, as i watched her at times... had great games for the kids... like a treasure hunt with things hidden in the shawllow part of the pool and the kids had to dive down, to get them... crafts, made bracelletts... things like that. he loved it all, and all because of Claudia, he kept saying to me, "i want to go see Claudia" so she was VERY trusting! i give her a 5 Star for sure! The rooms were nice, bathroom (where it's the toilet and shower) is a bit cramped, but you make do, (and yes to those who wish there was a bathtub.. haven't you had enough of being in pools,ocean) to need a bath?? and yes i know it's more convient for the small kids, but it's not something that will out weight all the other amazing things of this resort! Yes you may get a room with 2 double beds, rather then a king, but who cares?? is that really going to spoil your trip, when your on this beautiful Island?? you should be thinking, i don't plan to be in my room very much. The food, ok I've been to 5 Star resort, and the food was no where near as good as this resort!! The food never tasted re-heated. Always was fresh, and there was a good amount of choices... yes for some REAL BIG food lovers, may feel that it wasn't enough choice....but it is a SMALL resort.... they don't need to waste that much more food to keep a handful of food lovers happy. Only went to the Mexican restaurant, the food was good, but the portion of the food was a bit small... but if your still hungry just go to the buffet after... doesn't cost you anything. Ok so overall the resort is small... or at least smaller then any other resort I've been to before.... but I have to say, I like this WAYYY better, everything is 5 min walking distance....which i LOVE... no waiting for those trains... The internet in the lobby, is a bit slow... but i don't understand how people can spend hours on the comp when there paying so much money to be here, and do somethign you can do at home... yes i went on line, but that was to do brief thing. The timeshare people are dressed in the park Royal shirts, and stay in the lobby... they were pleasant and did not hassle too much. The place was in mint condition, they clean that place SOOO well, and again the staff amazing! You'll love it... i believe this place is a 5 star!

We really enjoyed our trip. Being in a hotel that was clean and courteous helped us feel like we were in a safe environment for our trip. We really appreciated the way that the staff went above and beyond to care for our needs. If you are looking for a smaller hotel that can take care of you then this is the place. It was a great overall experience with a set of favourable memories as a result of our stay here!

Great, very clean hotel on great location, excellent service, very convenient for Toronto travelers.

Very clean, good service, excellente food

This is my second stay at the Park Royal. I have chosen to stay there because it is only a 10 minute walk in the morning to my favourite Cozumel dive shop, Scuba Mau. In December, I had stayed at the Iberostar, which has a much better beach but is a bit out of the way if you want to visit friends in town. However, back to the Park Royal review. My observations on the food were echoed unprompted by a number of other guests that I met. We found the selection to be very good, but most meats, whether veal, pork, beef, or fish to be uniformly overcooked or dried out. Chicken was usually OK. I am not referring to just the buffet food, but in the Mexican and Italiano restaurants (by reservatiion) They sometimes ask you to fill in a comment card, and although the service staff is very professional, and very good, which I commented very favourably on, the impression is spoiled by, for example, a veal Milanese which was almost the texture of what I imagine shoe leather would be, if I made a habit of eating shoes. Beef like rubber, salmon so dried out to be inedible, ....I could go on. I hope they fix it, I made some suggestions on the comment cards. For example, one meat was billed as pork tenderloin (it wasn't what we know as pork tenderloin) and my suggestion was to make the serving twice as thick, but serve only one slice instead of two dried out skinny ones... and of course, don't overcook it

Ce fut de tres belle vacance en famille. Tout était parfait. Les employés sont super fin, le site est tres beau et bien entretenu. La plage est un peu petite, mais jamais bondé de monde. Toujours tres tranquil. Ce fut parfait.

very nice! The food was great,very relaxing,no line ups no waiting for anything.

everything was great, beautiful water, great snorkling, small beach but plenty of loungers with towel service, two spectacular infinity pools with swim up bar service which included Smirnoff and Canadian rye. Restaurant food was plentiful, no problems booking a la carte restaurants. Large rooms with balcony. Definite worth it, rock pathways could be difficult for elderly and young children. As our 17th trip to Mexico, we would definitely return.

Beyond expectations

This hotel was beyond my expectations. I loved it and had a great time. There is lots to do day and night. The hotel staff were mostly friendly and helpful. Luis who works in the sports bar as a bartender is amazing!!!! Pools are gorgeous and the food at the ala cartes was sooo good!!! I would definitely come back to this hotel again.

Wonderful hotel and staff; grounds, buildings, pools were very well maintained. Would definitely stay again, cleanliness was beyond belief.

It was great. The island is beautiful.

I was not aware when I booked that this was a Time share hotel. The first few days we were bothered by people asking to try to help and show us welcome packages. Our travel rep at the airport warned us to not participate in any free events. this would be shared up front with travellers not interested in time share. One week is to precious to give up to sit in meetings with pressure sales. Not able to get into our room until approx. 2 hours after we arrived. This was disappointing. Then to find out we were given a room that is not what we requested.

All in all for the price I'd go back tomorrow! No real issues with the property, service, food, walkways, pools, etc. From previous reviews read we were nervous but in reality all the so called complaints I don't are really warranted. Timeshare people, just say no thanks and keep walking. Food was great, beach small but very nice. Booze was top shelf all the way and even have Clamato and know how to make a ceasar. Highly recommend driving to the ocean side for the scenery. We will definitely be going here again. The beach chair researving with a towel and not returning is an issue which needs to be dealt with but the odd time we got lucky and showed up when some one was leaving. witnessed a pool worker offer to move a towel and give a chair to a girl which was sitting on the pool deck. was great to see. If better enforcement and less ignorance from guests regarding "reserving" a chair was the norm there would be no complaint at all about the resort.

Enjoyable stay...

Second time at the resort this year.

Resort was crowded due to spring break but, no big bottlenecks for service (except at check in).

Loungers in short supply due to the number of guests... need to get up early (by 630am) to get one!

If you think you'll work remotely for business whilst on vacation... Don't depend on the resort's internet service... you WILL be disappointed with it! Ensuring the internet is working, is obviously NOT the resorts priority... you can go for days without a proper connection. You can get a cheap'n'good connection through internet cafes around the corner.

Will visit again...

It was a great vacation