The resort is over rated, more 3 star than 4. The room we where given was small and run down, in order to change rooms we had to pay an upgrade fee. Only really good points where friendly wait staff and good food.

Second time at a Barcelo resort. Good value for the money. Food is good, beds are comfortable, and the staff are excellent.

This hotel was smaller than some of the all inclusives I have stayed at but I found it to be the perfect size. From each of our rooms it was a short walk to the beach, pool or restaurants. I went with a group of 7 other friends and every one of us had a great stay. The food was great, lots of variety and the service was fantastic. The hotel was very clean as well as the beach. The location was perfect if you wanted to pop into town, just hop on the public bus and within 10 minutes you are strolling the streets of Cancun or visiting the city beach (awesome).

It was a good vacation for us... The service was fantastic!!!! But is not to the point to rate the hotel as 4 Stars... 3 maybe, even the chipest hotel in some other places have free internet and free local phone calls... Room upgrade is just ridiculous... the room we got it's just a tool to look and ask for an upgrade and pay more. All of these things need to be advertise!!!! Will be ideal to have that information before hand!!!

First Id like to say that I went there with my hubby as we were celebrating his birthday. Next This hotel is in an excellent location! Right in between the Downtown hotel zone and Cancun city where the locals live. The hotel is located right next door to the Playboy Casino. STAY AWAY!! This place charges u $20 for a life time membership yet you get no card? or receipt? The casino is very small. Besides that the hotel staff was super friendly however front desk and management weren't very helpful at all. We had requested a King size bed when we had booked our trip. Well when we first got there they still hadn't received our reservations so they made us pay $120 with our credit card. It was refunded the next day. Anyways through our whole trip we had 2 double beds... How romantic right? NOT Every day when we went down to the front desk to ask if a king size with an ocean view (since we paid extra for that)and everyday they told us they had nothing! They didnt even offer us to an up-grade or anything. The food was incredibly TERRIBLE! The mashed potatoes were instant, the cheese would over heat and sweat, the hamburgers looked like it was a few different meats mixed together the cake was soaked and would leak water, the fruit had no flavor... I could go on and on but I bet you get the picture. The Hotel is located on the bay right next to the pirate ship boats. We never went because of the outrages prices however we heard it was a great experience. The water is NOT turquoise blue and the beach is kind of small with a lot of seaweed. But your right where the lagoon and the ocean meet which is pretty cool. The entertainment team is amazing and sooo funny! When we went there was a lot of large groups and they all seemed to be having the most amazing time. Over all it was a good trip, but everything was over prices. I suggest you go buying souvenirs and tours OUTSIDE the hotel as it is much much cheaper. Especially the spa!!

Amazing staff, super clean

Premièrement, j'arrive a l'aéroports ma valisse est ouverte et je nais plus ma camera numérique. Deuxièmement la plage étais infect et ce que je veux dire par la c'est que la plage étais épouvantablement déguelasse il y avait des alues des mégots de cigarette et jen passe

everything you need in a small, well designed resort.

Had a great time at the Barcelo Costa. All the staff was very nice and helpful from our arrival to our departure. Our room was nice and clean, the food & drinks were good. The pool is very nice and cleaned daily. The beach is small but has lots of chairs and shaded areas too.. Very small resort so not much walking around which is great, everything is close by. Lots of young people so we made lots of new friends which was awesome. Very casual and cozy resort. I would definitley go again if the price was good.

De façon générale nous avons apprécié notre séjour au Barcelo Costa Cancun. L'hôtel est très jolie et la plage, bien que petite, est charmante. En autobus, nous sommes à 10 ou 15 minutes du centre-ville de Cancun (bien qu'à mon avis il n'y a pas grand chose à voir à Cancun même...). Je tiens également à souligner le travail du personnel qui est particulièrement sympatique et souriant.

La nourriture est correcte mais un peu répétitive et les restaurants à la cartes sont ordinaires. Rien n'est vraiment mauvais mais rien n'est excellent non plus. Également, lorsque nous voyageons, nous aimons bien se sentir dans un autre pays. De ce fait, on aurait vraiment préféré qu'ils changent le "boom boom" américain qu'ils nous font jouer pratiquement en permanence autour de la piscine par de la musique typique. Heureusement, nous avons séjourné après la période des "spring break" car on nous a dit sur place par des voyageurs qui étaient là depuis quelques temps que les semaines précédantes le vacarme était terrible jusqu'aux petites heures du matin.

À cause de ces points négatifs et du fait qu'il manque un peu d'activités et d'installations (comme un jacuzzi extérieur) qui donnent un plus plus, je dirais plus qu'il s'agit d'un 3 étoiles et demi plutôt qu'un quatre étoiles. Le Barcelo Costa Cancun n'est pas un mauvais choix mais je recommenderais plus de vous diriger si possible vers Cozumel ou Playa Del Carmen si vous voulez aller dans ce coin là.

très bon service,propre,personnel courtois,bonne bouffe

From the time we checked in to our departure everything was fantastic. Service was good, friendly. The Hotel was clean and so was our room. I found the food was very good and had no troubles making a reservation at one of the three restaurants. The beach is small but never did I have a problem finding a lounge chair in the shade or sun which ever I decided. The resort in smaller than I was use to, but hey everything was just a 5 minute walk. Night shows were good and local buses to day time shopping. Felt very safe at all times. I would go back

Hotel rooms and outlook well maintained. Staff are friendly,helpful and professional. Hotel located closed to the helicopter airfield which makes a lot of noises early in the morning.

SMALL, CLEAN, FRIENDLY HOTEL.
BEACH SWIMMING AREA IS AWFUL AS THE BOATS/SHIPS PASS CLOSE BY AND CHURN UP
THE WATER. BEACH SWIMMING AREA SMALL AND ROPED OFF.

love it I would go back again

We were much surprised on the cleaniness of this resort. Our room was on the 7th floor overlooking the pool and ocean front. It was clean and odourless compared to some resorts we have stayed at. The food was amazing. We only ate a pre-reserved restaurant once our entire week. We like the smaller resorts compared to larger ones. The evening entertainment was good, however the Michael Jackson show was the best. No shortage of drinks and the quality of alcohol was better than some resorts we have stayed at.
We would go back again.

This was a very nice time away. Considering it was my boyfriend's and my first time travelling to another country for a vacation, it went fairly smoothly. On the flight there we received champagne to sip on so it was a good start. Landing at the Cancun airport was probably more of a hassle because they were doing renovations. We had a bus that trasnferred us from the airport to the resort. Once we arrived at the resort, we were pleasantly surprised. It was a nice hotel with very friendly staff and a decent system with which to check in to your room. We were given a wristband to classify us as all-inclusive, however, it had sharp corners where they cut it to your size so I kept scratching myself with it.. The beach itself was much smaller then pictured. A volleyball court takes up about a 1/4 of the beach and the area to swim in was quite small.
I recommend you book a snorkelling excursion or a swimming with dolphins excursion with your flight representative at the hotel, its definitely worth it! :D

Un site de propeté pouvant satisfaire toutes les bouches dans sa restauration. Acceuil un peu lente.

It was ok, but the time share people that sit in the lobby and pretend to be staff of the hotel that want to upgrade you to gold level... not impressed with that.

We booked this trip last minute and it was well worth it. The hotel was very clean, fairly new and well maintained. The staff was very friendly, funny and quickly became our friends. The nightly shows were entertaining and original. The food at the buffet was great and provided a good variety. The only "downside" of the resort was the small beach area, which was a bit crowded but still offered plenty of lounging chairs.
Would definitely go back :)

The Barcelo Costa Cancun is okay. We enjoyed our stay but definitely would not return. The food was repetative. The beach was very crowded. The pool area was great and there was enough activities provided by the entertainment team. The room was just okay. The bathroom was moldy. The tile grout in the shower was black and the bathroom door was all chipped and moldy. The light colored wood trim on the walls and furniture was dirty looking. The daily housekeeping in the room was good but the room needed a thorough deep cleaning. The front desk staff were polite but not accommodating. Pay a little more and go somewhere else.

We had a fantastic week!
The food was great and the staff worked way to hard!
Remember that tips go a long way for these people, you will see how long they work, they will be there in the morning and when you go to bed.
The beach was small but still always could find a tanning chair.
There was always something to eat. The restaurants are available for breakfast and lunch without a reservation. For supper you will need to make a reservation before noon.
The resort is a ways from night life, so you will have to catch a taxi or bus.

You get what you pay for with this hotel. Clean, small, quiet. Located at the very end of the Hotel Zone, small beach, small pool...small everything. Very noisy in the rooms because everything is contained in a small area. No kids menu other than chicken nuggets and fries or pasta for every meal at the A la Carte restaurants. Evening Entertainment in the lobby consists of a man and woman duo three or four nights a week (The man is great, the woman is terrible). There are very little activities during the day. Not much action here. Barely a 4* however the cleanliness and the good food push it over the edge of a 3.5*

Overall rating is more a 3 rather than a 4

the hotel was beautiful & in a great location---right on the beach. the staff was so friendly & accomodating. we would recommend it to anyone. if we ever go again we would want to stay there.

J'y retourne l'an prochain. Mo et ma femme avons grandement appréciés l'expérince. Une semaine, ce n'est tout simplement pas assez! Il es très agréable de ne pas a avoir a se levé à 7am pour pouvoir profiter d'une chaise sur la plage. Nous avons mangé tous les oirs au retaurants à la carte et la nourriture y est excellente. La propreté à l'hotel est incroyable. Bravo à tout le personnel!

The hotel was all that was had expected and hoped for. We are repeat Barcelo customers and will certianly be so again. The hotel itself was immaculate. All of the staff very pleasant and accomodating. The food was wonderful in all of the restaurants. The pool activity co-ordinators were great, particularly a young man named Alan, who made our stay even more enjoyable. If we may offer two cirticisms, to hopefully generate small improvements for future visitors it would be these: There was always a shortage of staff at the check-in/check/out desk. Our check-in and check-out experiences were very slow with line-ups and with or, at the most, two hotel staff at the desk. The other criticism was the DJ at the pool often played rap on the loudspeaker with lyrics laced with the F word. we thought this to be inappropriate with young families present. On one occasion I went and asked him to change the music and he did. In all, our stay was absolutely wonderful and we have definite plans to return to the Barcelo Costa next January. We stayed at The Barcelo Punta Cana in April and heve plans to do so again thsi year.

BEAUCOUP DE BRUIT TARD LA NUIT LES GENS REVIENNENT DES BARS AVEC L'AUTOBUS , LE PERSONNEL DE L'HOTEL NE DIT RIEN

the hotel was pretty good, but would not consider it as 4.5 star - maybe 3.5 star.

Déception, 1ere chambre face a la piscine et a la scène des spectacles trop bruillante et très petite. Après plusieurs discussions changement de chambre un peu mieux avec mini balcon. Le buffet pour déjeuner minimalement car autres repas répétitifs et minable comme goût. Il faut aller aux restaurants du site mais réservation à 7:00 du matin sinon tout est complet. Propreté impeccable, gens très serviable, belle plage même si petite. Eau de la piscine très très froide.