First time to Acapulco and this hotel. The hotel is a little tired and the rooms are nothing fancy. The rooms were clean and lets face it you don't spend a whole lot of time in them anyway. All the rooms face the ocean. The hotel, like all of them in Acapulco, is on the main road which is noisy. It’s a busy area and they are constantly beeping their horns. You walk out of the front of the hotel and you are on the main street. You can grab a local bus anywhere anytime on the street by sticking your hand out into the street. 6 pesos for a regular bus 7 pesos for an air conditioned bus. We took both. The 60 pesos bus is a hoot. You get on and it is like being in a disco, flashing lights and loud music. You can take the bus down to the local Wall Mart if you like or stop anywhere along the way. They have all the stores that you would find in your local city plus the markets that you are use to in these places where you can bargain. We went to both. The streets are constantly patrolled by municipal, state and federal police toting machine guns. I was advised by the locals that the police were there for us. Stay on the main street, and the beach and you are perfectly safe.

The back of the hotel is on the beach. There is a pool with a bar and then a roped off part of the beach for hotel patrons. The local vendors cannot enter the roped in area. Your standard umbrellas, palm trees and plastic chairs to lounge in through out the day. The beach is very nice and clean. The Ocean was safe to go into and we would bob around three or four times a day to cool off. We were there the end of February and it was hot, hot, hot. Blue skies everyday, you could not buy a cloud.

There is one buffet area where you eat. Typically they had the same thing daily, lots of Mexican fare, spaghetti of course, and meats in sauces. I am not a Mexican food kind of guy but those with me thought the food was good. I always found something to eat. At lunch there is a little grill next to the restaurant that makes a decent cheeseburger and hot dog if you so choose as well as nachos.
There is one ala carte restaurant that you get to eat in on one day of your stay and they pick the day. I figured the food would basically be the same as the buffet but I was pleasantly surprised. It was a fine dining experience with excellent food and service. Don't miss going. They even had decent wine, which they don't have at the bars and buffet.

Two bars, one at the pool and one outside the buffet next to the beach.
The hotel is right on the beach so you don't have to walk far for refreshment. As well there is often a waiter that will bring you drinks to your umbrella if you like. Give him ten pesos and your golden.

Unlike another place I have been in Mexico the drinks were not watered down or home made booze. The Corona came right out of a large bottle that was on ice and the liquor was in store bought bottles. They made a decent margarita and daiquiri. The wine was horrible. They had large jugs of cheap wine that they poured into small wine bottles and the waiter would come to your table an serve you out of this bottle. If you want some wine with your meal buy it locally. The wall mart has a great selection. Buy the way if you are going to tote some booze back home, buy it at the wall mart.

Each night there was entertainment if you wished to partake, same old, same old. We typically had supper and then went and sat at the beach with an after dinner drink. Some nights different hotels would have fireworks which you could enjoy anywhere in the harbor. The beach is lit up all night and you can safely walk down it anytime.

We took the four hour City tour which was 28 bucks a head. There was the four of us and the guide in a van. Interesting tour and you got to see the basic layout of the City which is built around the harbor. At one end you go to the cross at the top of the hill, beautiful view of the harbor, at the other end you get to see the cliff divers. In the middle of the tour they stop at a high end silver jewelry store where you can buy anything form five bucks to five thousand if you like. They give you free drinks inside and the sales people are helpful and not pushy.

We got pulled over by the police at a road stop when we were coming back from the cross. The driver was out with the officer for about 15 minutes and then came back and told us that he had to pay 150 pesos as a bribe. My friend and I watched closely and did not see any money changing hands. My personal belief is that it was a scam. Having said this the tour was worth the 28 bucks a head as you see the highlights of the city and didn't waste hours upon hours on a bus.

Overall this was a good place to kick back for a week in the sun. All in it was 13 hundred bucks for the pair of us so I can’t complain. If you have not been give it a shot.

We went on a weeks notice, what a great pick. The weather was sunny and HOT for 7 days. The local buses were great and passed by our door so we jumped on and had a great tour of the city. Don't let the low rating keep you away, take a chance and have some fun.

It was not bad. The room has a wonderful view and most of the staff was courteous and attentive. However, the entertainment needs improvement and the activities need to be more appealing to the guests. Tis hotel should have aquatic sports including the ski doos free. In addition, they should offer more tours for free. What I can see, they charge for everything and that is a deterrent to visit this hotel again.

We were a bit apprehensive about our trip because we had heard such negative things in regards to the location (Acapulco) and the hotel (Trip Advisor reviews), it got to the point that we were so paranoid that we were going to cancel! Fortunately for us we didn't. The moment we got out of the airport and were shuttled to the resort, met the staff and longtime patrons (very Canadian heavy) we were hooked. Every morning we would have breakfast and then head straight to the beach. The locals were great, and yes I would recommend that if you are worried about safety, then your nervousness will attract attention, generally tourists are fine, the violence that occurs in Acapulco involves drugs. We went to local restaurants, a lot of them aimed at Canadian tourists, which was great. The fact that it is on a major street, it's great for walking to flea markets, restaurants, the museum, night clubs, and major parks. The panhandlers on the beach are a bit excessive, but you get used to turning them away, it just proves how dependant this city is for tourists and the money we bring. The beds were a bit hard, but that could be a good thing if you swim all day and/or have a bad back (orthopedic mattress) All in all, it was a great trip and a great experience and we are definitely going again in the nearby future. Lots of activities to do and see, and how can you beat the weather!

Decent hotel, with very nice room split in kind of family room with a couch, table and TV, and the bed was facing the window towards the bay. Food was very good, personnel very friendly and careful. We would go again to this hotel.

tres bon hotel et personnel

J'ai bien aimer ma 1ere expérience au Acapulco Ritz . Tout était parfait. Le personel a la Réception , les serveurs a la salle a diner ( tout les repas etait excellents ) , a tout les Bars ,les animateurs a la piscine , spectacle Las Vegas et La Soirée Hawaienne ( groupe de jeunes tres talentueux ),était TRES polie et toujours avec le sourire. La chambre était tres propre a tout les jours , la vue du balcon était a couper le souffle . Bref , tout était excellent , je vais y retourner c'est sure .

This is our third year in a row, we like to sit on the beach and relax, food is great entire hotel is kept very clean and they have alot of repeat business, great food, they theme every day for the food, italian, mexican, mediterranean. You are so close to the beach and the pool and bars that it's not a chore to get up from the beach to go for a drink or any of your meals, all rooms overlook the ocean, great rooms, we get the one with the sitting tv area and bedroom is somewhat seperated, rooms extremely clean and the casino is across the street, if you like to take a walk over after dinner
We have been travelling to Acapulco for the last 20 years,we have tried most of the hotels on the strip and prefer this one over the others.

Overall, very satisfied with the experience...

Overall, I was very pleased with our vacation experience. We went over the Christmas holidays so the hotel was very busy with mainly mexican families, everyone spoke spanish and we felt a little left out. All the activities and shows were in spanish so we had a hard time participating. All the hotel staff could speak a little english so it was possible to communicate. The TV in the room only had 2 english channels so there wasn't a lot of variety but that didn't bother us very much. The food at the buffet was ok, good but not excellent. However, you could almost always find something you liked. The snack bar made awesosme hamburgers and cheese burgers. My kids really enjoyed the beach and the waves in the ocean. We also did a few activities that were a lot of fun. We went scuba diving, parasailing and on the banana boat. There were a lot of vendors/locals walking on the beach trying to sell you stuff but as long as you were polite they didn't give you a hard time. Acapulco is a very busy city and the Ritz is on the main street. We could walk to McDonalds, KFC, Dominos, the corner store (OXXO) and shopping. We also took a taxi down to the Walmart and went by bus to a water park. The weather was amazing, super hot and sunny every single day.

Ritz location is excellent. Good food and specialty drinks readily available. Two captains for morning and Carlos are excellent making vegetarian curried dishes every day. I would recommend anyone to stay at Ritz Acapulco.

I was bitterly disappointed with the room. We booked a room with a balcony and just got a window that opened and they were not able to give us a different room. The view however was spectacular and took my breath away! Food and activities were okay. Beach was nice but loaded with CATS doing their business...this is the reason I would never, ever return! Staff were fabulous, very friendly and helpful.

Saff were okay ,the food was good,sevice good , the shows were great,the beach was great, to many vendors,the only thing I had a promblem with was the music that was played every day and at night they need more up to date music and some in english, the weather was the best ever sunny and hot every day loved it.

Pour le rapport qualité/prix, c`était bien. La nourriture au buffet très bien, surtout le poisson qui était excellent. Mais si vous aimez pas les gangs de Québécois ..colons parfois! Abstenez-vous. La plage est très bien et on peut marcher à volonté. Il ne faut cependant rien laisser sur la plage en dehors des cables de l`hotel.. pour la gaignade à la mer ..ce sera un vol assuré de vos choses. Nous y retournerons probablement, car le soleil et la chaleur à Acapulco...on s`y trompe pas.

Enjoyed our staying..
Good value for money.
clean and tasty food. Could improve on variety.
Good drinks, could improve on presentation

Nous avions choisi Acapulco pour avoir la garantie de beau temps et de chaleur. Notre dernier séjour à Acapulco remonte en 1998; malheureusement cette toute première destination soleil a perdu des plumes et semble boudée par le tourisme. Dommage ! On s'y est quand même senti en sécurité malgré toute la publicité. Nous avons pu aller librement dans tous les coins touristiques. De nombreux hôtels sont en très mauvais états. Il faut absolument qu'Acapulco redevienne une station populaire. Les restaurants sont quasi déserts... Nous étions à peine 20 personnes lors de notre petite croisière sur le Bonanza... Pour ce qui est le l'Hôtel Ritz Acapulco, ce fût un excellent choix: l'Hôtel fête cette année ses 51 ans... endroit tranquille et confortable avec la majorité des services qu'on peut s'attendre; propreté exemplaire partout; personnel sympatique dans l'ensemble; la nourriture est bonne et on trouve toujours un met qui nous plait; un buffet reste un buffet ! Service d'animation de base mais personnellement je préfère cette tranquilité: bonne qualité de spectacles le soir par l'équipe d'animation. En allant sur la plage, si on marche une centaine de pas vers la droite, vers l'Hôtel Avalon, on peut se baigner en toute sécurité: aucune vague de fond ou de resac au moment où nous y sommes allés. Service de connexion internet gratuit dans le lobby de l'Hôtel. Malgré que certaines personnes aient dit que la piscine était trop petite, je précise qu'on n'en a jamais souffert compte tenu du faible taux d'occupation de l'Hôtel: il ne manque jamais de chaises longues... En bref, le Ritz Acapulco est un excellent choix avec un très bon rapport qualité/prix... Nous y retournerions sans hésitation et le recommandons si pour vous la tranquilité et la propreté sont importantes...dans une destination où il fait toujours beau et chaud...
Bon Voyage !

Parfait pour emplacement, mais je ne retournerai pas à cet hotel.

Nous avons que de bons commentaires envers cet hôtel.

plus que mon attente

la nouriture n est pas assez varie

Le personnel est très gentil et serviable, il ne manque pas de parasols et chaises ou matelas, la nourriture ne manque pas, mais la variété est ce à quoi on peut s'attendre d'un 3* J'ai l'impression d'en avoir eu pour mon argent et je recommande cet hôtel.

Very pleased with the stay at the Ritz.
Good food, excellent service from all staff, very clean property, lots to see and do

We were not expecting such a great view from the rooms!(pics attached) I had a room on the 9th floor, simple and clean. Elevator was quick and new. Cheap security box in the room, TV with satelite channels, A/C available but Acapulco is not humid at all. Nice pool, nice beach, took a Seadoo everyday! Take 20min a day, will cost you only 120CND for a week!Calm waters in general. Or have a massage on the beach. We played volleyball and waterpolo daily. Drinks free all day if you take all inclusive (best choice and you can still eat at outside restaurants sometimes, not expensive). Buffet is simple, there are always 3 choices, italian, chicken or beef, and seafood. Tastes good. No complaints if you are not going there for fancy food. Simple Hotel to relax and they do know English. Very safe. Infront of the hotel you have a mini casino with slot machines. You can walk for hours around the hotel area, many restaurants and gift shops. Stay on the main street, super safe night or day, but be careful crossing the streets, you ll see why. The hotel is on a busy street in a city that is open 24 hours! No one bothers you in the hotel or on the streets. Acapulco is full of life, you have to visit at least once. You will come back dark if you love the sun.

c est un bon hotel avec un tres bon service et personnel tres amical,tres tres propre partout,agents de securite a toutes les portes donc pas n importe qui peut y entrer,qualite prix cet hotel correspond a un 3 1/2 ,chambres tous vue mer ,les buffets sont assez varies,pour tous les goûts ,musique avec orchestre pendant le souper et ce 6jrs semaine,ainsi que pendant toute la soiree pour ceux qui aiment danser,c est ben l fun.La plage ben c est sûr que ceux qui ne savent pas nager la vague peut faire peur un peu ,mais a quelque pas de marche par la plage ya des bouts de plage où c est vraiement calme et c est pas si loin.Et il fait toujours beau et chaud c est quasi assure32degres,moi je trouve que l on en a eu pour notre argent, et service d un barman a la plage,y retourner je ferais le même choix ,avons beaucoup aime...

I ve been to Mexico before (Puerta Vallarta), but never to Acapulco. It was very hot, and beautiful the whole week we were there.

The hotel was decent, but if you re looking to party, it s defiantly NOT the place to be. We found there wasn t many people our age (25yrs). We just went away to relax, so we were content.

The bed was horribly hard and the pillows weren t any better.

Overall it was a relaxing vacation, nothing too exciting to see or do....just play in the ocean or pool and catch some rays on the beach.

une tres belle semaine belle hotel tres propre et personnel acceuillant

C`ETAIT LA TROISIEME VISITE AU RITZ ET JE SUIS PRES A Y RETOURNER UNE AUTRE FOIS

Nous avons apprecie notre sejour au Ritz. Bon rapport qualite-prix. Hotel de 11 etages avec une tres belle vue sur la piscine et la mer. Agreablement surpris. Nous recommandons cet hotel.

Ce n est pas le grand luxe mais l hotel est super propre la nourriture excellente.

On revient du Ritz Acapulco le 4 janvier 2010. On a adoré notre voyage. Il est certain que ce n'est pas un 5*. Par contre, c'est très propre, rien à redire sur les chambres. Le soleil, la chaleur étaient au rendez-vous soit 33C à l'ombre et 48C au soleil. Par contre,la plage devant le Ritz, là il faut être très prudent. comme on est dans le Pacifique l'eau est chaude, mais il y a des vagues de fond qui sont dangereuses, on dépasse ces vagues et nous voilà les pieds qui ne touchent plus au fond. Donc, il y a plusieurs personnes qui vont dans l'eau avec des bouées gonflables ou planche de surf. L'eau n'est pas comme les plages de cuba. Je crois que lorsque l'on sait tout cela et que l'on veut profiter du soleil, ce n'est qu'un détail. Il faut que vous allez aussi à la plage Gloria à 30 min. de l'hôtel en taxi. La plage est plus belle soit que l'on a de l'eau qui monte graduellement tout en touchant toujours au fond. Woowww! Merveilleux.

Le buffet est basic, mais bon. De toute façon, il y a tellement de petits restaurants dans la rue en sortant de l'hôtel.