This was the worst vacation I've ever been on! The first night our room flooded and all of clothes, electronics, and passports were soaked. With no help from the staff we had to move rooms at 3 am in the pouring  rain. Then if that wasn't  bad enough the hotel closed down halfway through our vacation so we could no longer eat/drink at our resort. The staff didn't care about helping you because they were losing their jobs. The resort then let in hundreds of locals for a small price and they stayed for 3 whole days. They were loud, rude, and harassed us. It was impossible to get anything to eat because the line up at the buffet was so long  and by the time you got there no food was  left. My friend actually had food taken right off of her plate by a local. The food was horrible, I guess because the hotel was closing down they tried to get rid of all of the food they had in storage. I have never been to a hotel that caters more to the locals then there paying guests. None of the  tourists could get any food or drink without having to fight their way past locals who were crowded at the bar and buffet all day long. We were the only tourists in our villa and every other room was occupied with locals who were up until 6 am partying and yelling. The reception staff were rude and unhelpful and would not change our rooms when we asked. I will not be returning!

This was a fabulous resort despite the rain for 4 days! This was by far the best service I've experienced on a resort. The staff gave superior service and always with a friendly smile! The resort was beautiful and clean. The only negative thing I could say which is minor is the air conditioning in rooms could be a little stronger.

The weather was not the greatest for this time of year, however there were many things to do while it rained and when it didn't you wanted to be near the beach and the beautiful pools. Even with the rain my friends and I enjoyed the Riu Mambo very much, and would go again.

The good.. Check in, front desk, scenery. Lots of shade, access to the other 2 Riu hotels. Bartenders were amazing!! Now the bad.. Food was all fried. No 24 hour snack option. Maids don't replace sheets, found my bags and zippers all opened after the bar was stocked, $200 portable speaker broken. Shows were pathetic. Male animation guys liked grabbing the girls.. some really young. In conclusion, I booked a Riu expecting more, but the value was unbeatable. The manager at the Machatta needs to be fired, he yelled at people for having fun in the pool with the assistance of an armed police man, didn't do much about the 20 dominican guys grabbing a girl in the pool, but kicked her out? So, great for the price and a lot of fun people. If your coming for fun and sun, you'll find it. If your a hotel snob and looking for luxury and class, um don't go.

This resort was beyond amazing, I don't have one negative thing to say about my stay there. Everything from the staff, entertainment, food, rooms, beach..everything!!!

site est tres propre et la plage nettoyée tout les matin, l'eau est tres embrouillée, reservation à la carte difficlie, manque de toilette au resto et plage, les show/animation en soirée sont moyens

Hôtel agréable, complexe qui s'étend en largeur et non et hauteur et n'avons donc pas l'impression de promiscuité.
Personnel charmant et toujours de bonne humeur.
Avons utilisé les taxis à 5 voire à 7 pour visiter (Sosua, Puerto Plata. le téléphérique..) et jamais nous ne nous sommes sentis en danger. Allier mer et montagne nous a ravis.

Entouré d'un magnifique paysage montagneux, ce complexe nous sert des repas préparés avec goût, des sourires à profusion, une petite plage extrêmement propre. Seul point négatif: ne pas compter sur les animations organisées par l'hôtel pour s'occuper en soirée.

we enjoyed our stay at the Riu Mambo,room was good and clean, beaches great and always chairs available. nothing bad to say about this place. our third stay at this hotel

Ils y a beaucoup de chiâleux qui laissent des comentaires. Ne vous laissez pas influencer!!! Le site est magnifique, les personnels est très chaleureux et n'attendent pas le tip!!! Ils ont toujours le sourir!!! Seule bémol, l'animation de soirs au Mambo est platte un peu. La nourriture est très bonne et variée!!

Très bel emplacement paysagé,super propre. Belle plage. Pas de vendeurs sur la plage. Nourriture excellente. On a adoré le concept des 3 Riu, déjeuners et dîners accessibles aux trois hôtels. Personnel accueillant et respectueux.
Chaises sur la plage en grande quantité.

This is only a 3 star hotel

Was a great trip and we would return, room was very clean and staff - especially animation crew were very good.

We stayed at Riu Mambo between march 8-15. Smooth check in, took us about 10 minutes, everything was already prepared, rooms were assigned, we had an envelope waiting for us with the room key, the safe key and 3 cards for the pool towels.
The best villas are 22 and 25 from distance point of view but then again, the resort is not that big and a bit of walk didn't hurt anyone. The only minus I would give is for the smell in the room (2211) but the rest was spotless. Very clean, towels changed on daily basis. Great food, great selection. Cocktails and long drinks were ok, riu Bachata has a huge selection, at Mambo they had the Dominican brands but still ok. Great entertaning team, lots of activities, mini disco for kids, then dance, then shows.
Very quiet at night, no loud and "happy" people at 2-3-4am like we saw in some other carribean resorts. Most of the tourists came from UK and Germany. We had a really great, relaxing time.

This was our 4th time at the Riu Mambo. We have gone to other Hotels in Puerto Plata, but keep coming back to the Mambo. It is the only Hotel we have vacationed at where you don't have to fight for a chair at the beach or the pool. The staff are excellent and met all our needs very efficiently. There is an abundance of excellent food at every meal.

Relaxing,very friendly people always looking to help you out. The animation entertainment these people are so entertaing and so so friendly, can not say enough about them. Fantastic!!! The shows at nite where very good also. Food was great and if u left there hungry there is something wrong. Can't say enough so happy alround!!!!

Assez bien dans l'ensemble. Bouffe correct et chambre correct. Bref, ce fut de belle vacance.Je vous suggère le Riu Bachiata si vous le pouvez.

If your looking for a good resort , that caters to all , this is the place to go. Rooms ok , food good , entertainment could be better , beaches good , location great , staff good.
Would i go back .... yeah

Has everything you need, just book and go for it if price is right.I paid too much $1175, the week after I got back was $800.
No difference between the 3 Riu hotels on strip to justify more money.

Nous avons eu notre chambre tres rapidement. Notre chambre a été propre tout au long de notre séjour. La nourriture était excelente au buffet et le restaurant italien était tres bon nous avons choisi le steak. Pour ce qui est du steak house nous n'avons pas aimé.J'ai beaucoup aimé les smoothies le matin.La plage est de toute beauté avec une multitude de palmiers il ne manque jamais de chaises longues. La mer est rocailleuse sur le bord mais si vous allez un peu plus loin le fond de l'eau est sablonneux. L'équipe d'animation est super Pineapple est incroyablement drole ainsi que Janet Jackson. Il faut aller voir le point de vue au bout de la plage tout pres du Riu Bachata c'est suoper beau. Vous avez acces au 2 autres Riu. Nous y retournerons sans hésiter. C'était notre 14e voyage dans le sud et c'était
excellent. Il a fait beau toute la semaine.

My husband and I enjoyed a very relaxing holiday at this hotel. The staff were all very nice and made you feel special. We did not experience any issues with food and felt great the entire week. We are beach people and loved the beach and swimming in the ocean so I can't comment on the pool experience, we did not have any sand flea issues at all..The rooms are fine, nothing fancy however, the beds are very hard and pillows flat. I did not sleep well the entire week, I think they could look into slightly upgrading the quality of the bed and pillows. The shows are average but that is to be expected. There could be more use of the lobby at night ie: spanish coffee station, etc.. I've experienced that at different resorts and found this resort just a little quiet. The other two Riu's are nice and seem a little more up-to-date and in future, we would probably stay at the Merengue or Bachata..They offered slightly more food options and I enjoyed the fitness centre at the Bachata. Overall, I would rate this 4/5 because of the great service, cleanliness, quality food and you do have access to all three resorts including their shows.We were not able to enjoy an a la carte dinner as you had to reserve before 10am, when in truth you had to be there at 7:30am because it would fill up so by 9am it was full. I think a different booking system would be fair for those not awake by 7:30am. All in all, we would go back and miss it already! Menor is the best!!!!

Our room was in the furthest back building, smelled very strongly of mould, and was so close to the road the early morning truck traffic roaring by woke us up. One bed was broken, and the other was covered with mould (we have pictures). When we asked to change rooms, we were told there were NONE available. We were asked to come back the next day. We told them about the broken bed and the mould and were told they would send a "technician" right away. No one came. No one came the following day. Room service did not clean the room because they were told we were changing rooms. It took four days for the room to be cleaned and for the broken bed to be fixed. The mouldy bed was never replaced. It smelled disgusting and unhealthy. We had to keep the balcony door open at all times to try to reduce the smell of mould. Four and a half stars for this hotel is a gross misrepresentation. While the grounds were well-kept and the food was quite good, the room was deplorable. I do not recommend this hotel - the "recommended for" field is mandatory so I picked "sports activities" for lack of a better option.

Nous avons passé 1 semaine agréable a l'Hotel Riu Mambo.La plage est tranquille, idéal pour se reposer.Le buffet et les table sont toujours bien décorer et plein de choix pour manger.Je recommande a tout le monde cette place.

We have been in Riu Mambo Puerto plata from Feb. 16, 2012 till feb. 23, 2012.
We had a really good experience in everything. Food was good, bars were full, the weather was perfect. We reallu enjoyed it.

I had a wonderful experience at this motel. The beach, rooms, and the cleanliness of the motel was above average. The entertainment was average. The staff are wonderful, very friendly and cater to your every need.

Had a great vacation, not much to complain about...would go back again!

Very attractive property...well laid out and very clean. Throughout the RIU complex there are lots of bars with great bartenders. We were disappointed that there were no premium liquors. They even kept the Brugal rum under the counter. Most unusual for a RIU.
The rooms were nice and the furniture appeared to be new or recently refinished. Only complaint there were the flat lumpy pillows.
The food was good in the buffet restaurant, not great but good. some seafood other than calamari would have been nice. The menu at the al a cartes was excellent. Unfortunately it was very difficult getting reservations. Our Sunwing tour rep. actually arranged for us to have reservations when we repeatedly were told at 7 am. that there were no more reservations available. They need to increase the number of available tables at the al a carte and have a better way of making the reservations. Having to book supper at 7 am is rather early when you are on vacation.
We did the Outback Safari and had a great time, rain and all...best tour on the island.
the professional shows at night were excellent. The best Michael Jackson show we have seen in 15 years of travel.
Because of the lack of premium liqour and the limited availability for restaurant reservations, I give this a 4* rating, not quite the 5* it's rated at. All in all we had a lovely vacation.

Hotel bien situé, bonne nourriture, boisson gratuite appréciée, plage sable brun cassonade avec quelques algues et petites écailles et roches.

très propre, beau site, excellente nourriture, plage moyenne,personnel souriant et serviable. Très beau voyage.

Excellent resort! The staff were amazing and always eager to help. The food was the best Iv ever had in the caribbean. The beach was great and the bar tenders there rock