Accueil à la réception formidable. plage de toute beauté,service aux chambres correct, nourritures passables à médiocre
spectacle correct pour les gens qui y vont pour la 1ère fois mais après 9e fois du réchauffé on y va avant tout pour le SOLEIL c'est plus un 3* mais la plupart du personnel sont agréables

C'est environ la 8eme fois en 4 ans que j'allais à cet Hôtel et d'une fois à l'autre, les choses semblaient se détériorer peu à peu. Toutefois, lors de ma dernière visite, beaucoup de changements !! Les chambres de la section de gauche ont toutes été rénovés (Douches, télévision écran plat, etc...). Et la section de droite sera elle aussi rénové prochainement. Au buffet, il y a beaucoup plus de choix maintenant. Moules, crevettes, etc...La variété est beaucoup plus présente et saura convenir à tous. Le service est fait avec sourire et gentillesse. Le nouveau directeur est toujours présent et est toujours facile d'accès pour les suggestions. La piscine est toujours aussi belle, ainsi que la plage !!! Si le soleil est présent, vous passerez certainement de très beaux moments au Playa de Oro....

Really enjoyed our stay!! We had an unrenovated room, they are dated but still not bad. Was very clean and had all amenities. Was warned about the food, but I had no issues. Previously went to a 5 star in Mexico and would say food was comparable. People treated u as u treated them. I was curtious and kind and received the same in return. I would deffinitly recommend to a friend

Tha hotel was great and very accommodating.Sunwing however should try to accommodate their customers a lot better. Our flight landed at 730 am ,we were at the hotel within an hour,great customs system at airport.But check in time was at 400 pm.We had to wait 6.5 hours in the lobby after a long flight.Not very accommodating,my husband is over sixty and we were exhausted! Perhaps the Flight Center should help correct this poor booking practice.I do not think we will be booking holidays with you anytime soon ,if that's the best you can do!

C'était la 3eme fois à cet hotel et la dernière. Les pattes des meubles et les cadres de portes dans la chambre étaient pleins de moisissure causée par l'humidité. Le vent entrait par une fissure dans le coin près de la porte patio (chambre 2310). Les murs étaient pleins de bariolages et sales. Jamais le cabinet de toilette n'a été nettoyé, ni les miroirs ni rien, sauf le lit qui était fait (c'est la moindre des choses!!). Les passages ne sont jamais balayés,encore moins lavés, il y avait une pince à cheveux par terre près de l'ascenseur et elle y est restée les 10 jours que nous avons séjourné!! Les barman au lobby bar ont l'air bête, on semble toujours les déranger. Ils ont toujours été comme ça, on s'y attendait, par contre la gentillesse des serveurs partout ailleurs sur le site compense largement. La pelouse est brulée à la grandeur du site, les plantes sur les balcons sont désechées,les fauteuils dans le lobby sont à recouvrir, bref ça ressemble à du laisser-aller généralisé.
On s'arrange bien pour la bouffe (gueules fines s'abstenir). Serviettes de tables en tissus tachées de rouge à lèvre eurk , nappes blanches à éviter eurk aussi!| Reste au moins la plage...

Beau voyage, pour nous 2 semaines c'était trop long. Les activités pour les touriste sont décevante ( rapport qualité/prix) Faite le tour de la Havane pour avoir de l'information sur le pays et comment vive les gens, mais pour le reste, garder vos pesos pour les transports en commun ou taxi. La réserve naturelle vaut la peine d'etre visiter plus que tout, seulement 5 pesos par personne. Ce que j'aime de cuba, Il n'y a pas trop de queteux et ils comprennent lorsque l'on dit non. Demander une chambre dans la nouvelle section, de plus cet hotel est un 3 etoiles au maximum dans les nouvelles chambre. Tres beau voyage en general.

Staying in playa de oro was amazing. the staff was absolutely amazing. The resort was so beautiful, and relaxing. The only thing i did not enjoy was the food. im quite a picky eater, so i lived off of beer, pasta, and ham and cheese burgers. when i come back to cuba, we will be staying at playa do oro again.

The beach was nice but it can get very windy. It was windy 5 out of 7 days we were there, so they cancelled all non-motorized activities. There were lots of annoying vendors. In order get a sunbed and a hut, you have to get up early like 6am and reserve one either at the beach or at the pool. You can't get any beer at the beach until 12:30pm, you have to walk back to the pool bar to get it after 10:30am or to the lobby bar if you want beer before 10. At night, the lobby bar don't serve alcohal after 11:30pm. So you have to walk to the beach bar or the disco to get drinks. Bring your own Bubba thermos. Food was ok but repetitive and not much to choose from. We emailed ahead asking for a renovated room. We got a renovated 1320 on the 4th floor in building 1 next to the lobby building. Mini fridge is not stocked up. You only get a bottle of water on arrival. You have to deposit 10 pesos per towel and there were never any fresh towels to be exchanged in the afternoon. So bring your own beach towels. Staffs had no smiles and cranky unless you tip. Some don't even smile and say gracias even you tip. I can never understand why they have so much to talk about amongst themselves. Just yapping non-stop and don't pay much attension to patrons. All in all, we enjoyed a greet week of sunshine, but we will not return to this hotel.

Nous avons passé une semaine formidable avec de la belle température, de la bonne bouffe une belle chambre et du personnel gentil.

Il fallait par contre réserver les chaises tôt le matin (entre 6h30 et 7h00) mais aucun problème pour moi car je suis un lève tôt.

Le seul problème est que nous ne pouvions boire du vin blanc autre que dans les salles a manger ce qui pour nous était un gros problème car nous aimons prendre du vin au 5 a 7.

Beau voyage malgré tout.

This was a good place. The beaches were wonderful, as was the staff, the price, food was interesting and good. For the price, I have no complaints. The kids enjoyed themselves, lots of activities for them to do. The only downfall was there seemed to be no control on the young people at the resort - they were a little out of control, and the staff did nothing until the final day. Overall, I give this a good rating.

beach was great, sevice was good, rooms clean, food not so good!

The hotel - 2-star maximum, very old rooms with very old and often damaged furniture, bathroom not good looking, no drinking water in the fridge, no daily towels change, no daily cleaning, hard to open/close doors, a/c panel not working, etc. Had to request room change, the first one they offered was terrible. The hotel needs complete renovation.

The restaurants - food not bad, but slow service. You'll need to line up for almost everything. Part of your vacation will be waiting on the line. Not very clean restaurants, but acceptable. The staff is friendly, no complaints.

The beach - nothing special, dirty with leaves and branches from trees near by. Water is nice, clean and blue. Not enough beach chairs, after 9AM no chance to find one. After 1PM no chance to get dry beach towels.

Entertainment - Excellent! 2-3 shows daily by the pool, at the lobby bar and in the theater. Very good professional dancers and musicians. Many sport events by the pool and on the beach. Won't be disappointed, this is Varadero!

When we arrived, the hotel room was ready for us .we were given one key, which meant we had to go back to the front desk wait in line and get another.The room was facing the garbage bins from another resort. We are return visitors to playa de oro and felt we should have had a room with some kind of view water ? Gardens ?
We had ants in the bathroom ( take Raid). The handle on the door was broken and did not close. But the room was relatively clean . We thought ! Next morning we just pulled the sheets up , noticing soiled sheets on the one bed ! That did it, we had to go back to the desk. Wait in line , come back 3 x times before we could even speak to the manager. Then come back 2 x times to see if in fact we do get another room. The manager was more than helpful and prepare door our move . Well here we go again., No one to help us , no cart to move our luggage , completely ruined our first day there. As far as the manager she was more than apologetic , and assure us it was their mistake . This was the 4th time at playa de oro and I would go back. It is clean, food is so so, the beach and water is fantastic. We were never able to get A reservation in the Restaurant , we were VERY disappointed. Because the food is much better there.Friendly staff nice place to relax.

Overall nice vacation - above average entertainment, room very decent but only in the new wing, very poor service at the buffet actually none and a food was so so - I was eating and drinking better for the same money.

It was a good time. However, it was a short 3 nights vacation.

Average, but it was expected.

Hotel location, staff and setting were great, 5* staff friendly, happy to assist, helpful. Great beach -get rooms in the newly renovated building
Food was terrible.
pool bar closed prior to the beach bar opening

Our first time in Cuba. We stayed Mar22-Mar29/12, we paid $615/person CDN for hotel and flight, fantastic weather, I liked the pool mostly and beach, the pool is great for kids and it's shaped like an H with one side ankle deep and great for very young children, other side 1.9 meters deep no diving board, lots of lounge chairs and canopy shade for me who burns easily, I seen lots of couples, seniors and families with young kids, I gave the hotel room a 3 only because there was no bath plug for wife to take a bath, but shower was great with lots of hot water, and room also had no coffee maker, so if your a Tim Hortons regular search ebay for a portable 220v coffee maker, also Cuban plugs are 220 volts so leave your electric razor home, I used shaving foam and a straight razor, there's a excellent hair dryer in the bathroom and a wall safe for your valuables, also put away 25 pesos tax in the safe for each person to leave Cuba and don't lose your passport or else you can't leave Cuba. Taxi cost 12 pesos from Varadero town to hotel, or take the double-decker bus but it stops running after 4pm but plenty of taxis. We flew Sunwing which I recommend. The hotel has a person to change Canadian dollars into pesos, I also used my Visa credit card to get pesos, I got 100 pesos for $103.35 CDN, Oh and if you bring pesos back to Canada with you my Scotia Bank will not buy or sell pesos, I'm stuck with them, so spend/exchange your pesos in Cuba before returning to Canada.

Fantastic trip ... Can't wait to go back next year

Le site est très bien, mais à notre arrivée on nous a donné une chambre assez miteuse. Nous avons demandé une autre chambre, que nous avons eue 2 jours plus tard... c'était beaucoup mieux.

Overall we recieved what we needed- a room, food and a beach. We thought the Hotel was 'tired' and in need of some renovations and that the staff seem complacent, not really trying to make our HOLIDAY special. The beaches were beautiful and the maid for our room did do a good job.

L'hotel Playa de Oro est vraiment a eviter.Nous sommes arrivés a 6hrs du matin pas de chambre avant 9h30.Chambre miteuse manque a 2 reprises de papier toilette nous étions 4 alors assez important.Ils vous donne UNE bouteille d'eau en arrivant pi arrangez-vous avec ca pour la semaine....obligé d'acheter l'eau au petit magasin de l'hotel et surprise le prix change a tout les jours et ne manquez pas de creme solaire car encore la il charge 23-00$ oufff.Pas de debarbouillette alors amenés-en.Les serviette pour la douche sont grande comme des serviettes a mains.Pour conclure choissisez un barcelo pour cuba cest une valeur plus sur...Par contre la plage est belle mais sale car il ne nettoie pas les déchets tres souvent.Maintenant la bouffe est infecte et tres repétitive meme a la carte arkkk.Svp allez ailleurs

l`hotel est tres vielle et installation desuet mais tres propre. tres facile de se faire comprendre en fraicais,la nourriture ok pas de wow a l`exception du restauranr varadero de l`hotel

Chambre:
Il fait demander pour être dans le pavillon le plus récent. Dans l'ancien à droite, les lits de l'ancien sont très inconfortables et les chambres sont beaucoup moins belles. Prévoir truc pour chasser les fourmis, il y en a beaucoup dans les chambres.

Nourriture: On y trouve de tout, je ne suis pas difficile alors j'apprécie beaucoup tout ce qu'ils offrent dans les buffets. Prévoir d'apporter du vin rouge si vous aimez les bons vins, car le vin laisse à désirer!

Transport: Taxi coute environ 10$ l'allée pour Varadero, les scooter 19$ pour 3heures ou 24$ pour la journée, 2$ l'allée pour le mini train et 5$ allée retour pour l'autobus/navette pour la journée

Internet: 5$/30 min, internet extremement lent, donc peut prendre un bon 15 min juste pour accèder à FB et envoyer 1 courriel!

En général:
Hotel assez grand fait pour ceux qui veulent s'amuser. Je ne le conseille pas pour les famille ou retraités. Très propre et bonne animation. Beaucoup de sollicitation de la part des employés pour acheter des cigares. Piscine assez grande, mais devient sale très rapidement avec la lotion solaire, huile etc.

Rappelez vous que tout est négociable à Cuba, faites attention pour ne pas surpayer les souvenirs, taxis, resto etc.

Si vous voulez plus d'info, n'hésitez pas à me contacter marie_jo_1@hotmail.com

The Hotel was listed as a 4 Star (I believe it was in 1960!!) ... the bar fridge was rusted on the bottom, the bed mattresses seemed military by being hard and of low quality!! We requested a King size bed but received 2 double.
The Air Conditioner worked very well unfortunately the control didn't forcing us to put extra blankets on the bed at night!! I also got a sore throat, a cough, and the sniffles from the A/C when my immune system was down due to the food poisioning!! NOT A VERY GOOD EXPERIENCE AT ALL!!

pas d'eau chaude les 2 premiers jours. Je savais que la bouffe était ordinaire à Cuba, mais à ce point ! La bouffe de cet hotel est vraiment pas bonne, sauf les ommelette le matin, le pain. Fruits manquant. Les pâtes ok.... si vous les aimez bien cuites !!!

Hi, my name is Laura I am 22yrs old and I went on vacation to Varadero, Playa De Oro with my boyfriend feb/2012.

I have been to a 5 star and also a 3.5 star in Cuba, and I would have to say I would rather go back to the 3.5 star hotel than Playa de oro anyday.

Let me tell you a bit about my experience.

The first day we arrived, the people were not friendly as usual in Cuba. Our room, the bathroom door did not close also not to mention finding a junebug in our bathroom(which i thought was a cockroache)

In the hotel description it says there is a pool bar HA !there is, yet no one works there, also same with jacuzzi. Its there but no jets. Very busy lines to get drinks at the bar during the day.

Beach was beautiful although. Never enough chairs on the beach to lay down and relax. Must wake up at 7am if you want a chair. Half of the time they did not have enough clean towels to exchange our beach ones in for new clean ones daily.

The buffett was disgusting. I lost ten pounds over 7 day vacation. For breakfast omlette is the best, lunch the buffett by the beach, and dinner I ate pasta at the buffett which isnt that great but the best thing there. For the a la cartes, the beach one was gross and the indoors one I found much better.

None of the food is labelled at the buffett, I was scared to try things that look unfamiliar to me.I was calling it the "mystery food" or "mystery meat".

If you go to Cuba anywhere in general, I suggest you buy raid that kills bedbugs. $10 at Canadian tire. Trust me, I have been 3 times even at 5 stars they have bed bugs. Its well worth spending the $10 to feel comfortable at night in your bed and not feeling the sensation of being bit all night.

The hotel is slowly being upgraded. The food has definitely improved since our last visit 6 years ago...:)

Une semaine avec du beau temps...le soleil etait au rendez-vous...Mais le reste etait decevant!La plage et les lieux n'etaient pas tres propre mais ça c'est la faute aussi des touristes qui ne savent pas ramasser leur restes et les laissent trainer en s'attendant que le personnel netoye apres eux. :( Les chambres a l'etage ne sont pas mal, mais celles aux rez de chausse sont pourries. Il n' y avait pas un grand choix de nouriture. La description sur le site de l'hotel date depuis deux ans....mais depuis les choses sont changées. Pas ce que je m'attandais!!!! Vous voulez une belle vacance??? Chercher ailleur!!!!

The best beach I have ever vacationed at! The rooms were adequate and chambermaid service was excellent. We understand there were better rooms than ours at this hotel. The food was better than we thought it would be after having read other reviews of food in Cuba. The drinks were a little disappointing but that is not our main concern on vacation. All in all we were very satisfied with this resort and would go back to the same one again.