This resort was above expectations. It was absolutely beautiful. The food was incredible, people were extremely friendly and the entire vacation was fantastic, best trip we have ever had. Will definitely be returning to Melia Cayo Coco. If I had one thing to say that was not positive, it would be that the bed was a little harder than we are used to at home, but nothing to get excited about!! Thank you for a wonderful holiday! Hola!

Had a wonderful vacation, great weather, and pure rest and relaxation. It was a small and quiet resort - mostly couples.

This was our 3rd vacation in Cuba. First 2 were in Veradero. We were pleased with the resort, facilities and ambiance. It is definitely a quieter resort with no ocean water sports that we saw (paddleboats, sailboats). The surf was quite rough most days but we could still swim. The lobby bar is the "go to" place with lots of places to sit. The food, in general, was the best we've experienced in Cuba,particularly the meat grill in the buffet which was exceptional. We were upgraded to a lagoon room and were quite pleased with that.

Check in was quick, you're greeted with a refreshing glass of bubbly, the bellman was ready to take us to our room. Thanks Felix and Abel for driving us around. We had the standard room which was clean and spacious, the maid did a great job, she even straighten out our shoes. The shower worked well, the bed was comfortable, aircon worked great and the mini fridge was stocked daily. What more do you need.

We were pleasantly surprised by the food. There was a great selection in the buffet, in fact they even had lobster several nights. All the food was tasty and hot. A la cartes - we only ate at the Italian and International ones, we didn't try the Cuban. Tip: make all your reservations early.

The animation team was great, always getting the guest involved in their games, sometimes you don't even have to leave your lounge chair to participate.
The lobby bar had entertainment every night, with a piano player and a live Cuban band. It was a great way to socialize with fellow guests while having a cocktail before the main show. The bar staff was quick to bring your drinks.
The grounds are absolutely beautiful, with mature tress and lovely flowers. The gardeners do great job at maintaining the grounds and will always say Hola when you pass by.
Yes the resort is starting to show it's age and the beach towels are getting a little worn out, but the management and staff are making vast improvements to the hotel. They go out of there way to make your stay pleasant and enjoyable.

Ceci était notre 3e voyage à Cuba, et de loin le meilleur. Cet hotel mérite ses étoiles dans tous les domaines. Pas trop gros, de la place pour tous, tout est près, jardins magnifiques, très belle plage avec des chaises en abondance.
Très courte distance à marcher du Lobby à la mer. 18 ans et plus tranquillité assurée mais sans l'ennui.Très belle équipe d'animation. Le personnel est poli, gentil et souriant en tout temps.
Et j'en vient à l'exceptionnel....la nourriture était parfaite, que ce soit au buffet ou à la carte! Les autres destinations de Cuba devrait prendre exemple de ce complexe hotelier. Chapeau au Mélia, ils nous reverrons c'est certain, je recommande cet hotel à tous les voyageurs recherchant le meilleur et cela quelque soit leur âge.

Plus que pour mon argent!

La deuxième fois: 2011 et 2012...
Toujours aussi séduisant. Ils ont changés les menus aux restos à la carte, une amélioration à mon avis. Le Las Caletas (resto Internationnal) avec 7 services vraiment délicieux. Un personnel qui veux vous plaire et c'est sincère. Avons retrouvés nos préférés avec plaisir. Je vous donne un exemple du buffet le soir(différent soir):une énorme cuisse de boeuf,de l'agneau,des sushis, des crevettes, du crabe, de la langouste, du poulet, des chops de porc, du filet mignon etc....toujours frais...vraiment très bien coté bouffe, une côche de plus que les autres hôtels à Cayo Coco.
Nous adorons cet hôtel.
Les chambres sont propres...bon matelas récent...l'air climatisé à bien fonctionné les 2 semaines et l'eau chaude n'a pas manqués...mais auraient besoin d'une nouvelle salle de bain avec grande douche au lieu du bain. Vraiment rien à redire de cet hôtel. Nous le recommandons fortement...
SUPER!!!
Merci encore une fois à Livan FG au snack-bar de la piscine, à Ketty Lady le soir et Jorge Mantillas le matin (qui parle un français impeccable) au buffet...et bien sûr Pepe "coconut" qui est toujours aussi drôle...
Laisser faire les étoiles...c'est le meilleur de Cayo Coco un point c'est tout...
P.S. mettez une serviette de plage dans le bas de la porte pour empêcher les "brulots" d'entrer le soir. Mon mari a été obligé de voir le médecin de l'hôtel à cause de ces moustiques.

Semaine de vacances et de repos telle qu'espérée sinon mieux. Nous avons adoré notre séjour et recommandons cet hôtel à tous ceux et celles qui veulent vivre un moment d'évasion de la routine.

Endroit sans enfants donc plus calme.
Personnel très acceuillant et toujours souriant. Très bon service. Plage Pilar à vior absolument, paradisiaque.

Hôtel, service et personnel super. Chambres très propres. Serviettes et literie changées à tous les jours. Petit réfrigérateur dans les chambres rempli chaque jours. Nous avons très bien manger, la nourriture au buffet est très variée et appétissante. Le service des serveurs et serveuses au buffet est exceptionnel ainsi qu'au restos à la carte. Même les jardiniers sont sympatiques et attachants si on prend le temps de leur parler. Hôtel très tranquille pour les gens qui veulent se reposer et relaxer p-c-q adultes seulement. La piscine est bien et la plage magnifique. Il y a des chaises longues pour tout le monde même si très achalandé. Je conseille cet hôtel à tous les gens qui veulent se reposer et désire des vacances en toute tranquilité. Nous y retournerons sans aucune hésitation.

L'hotel est très joli et propre,tous les employés sont dévoués pour nous, par contre, la nourriture dans les restos à la carte (soit Italien et steak house cubain ne sont pas à la auteur).l'international est très bien !

Nous avons séjourné au Mélia Cayo Coco du 13 au 20 mars 2012. Quelle belle place pour se reposer. Le personnel est très sympatique (du jardinier au serveur. La nourriture est très bonne beaucoup de choix. Pas besoin de se lever de bonne heure pour réserver des chaises à l'ombre à la plage et à la piscine. On y retournerait sans hésiter.

The hotel was amazing - great staff and very nice location, layout and proximity to the beach and airport. Food was above expectations.

Nice property, rooms outdated, wonderful staff.

We had a very relaxing vacation and were treated like royalty right from o a the moment we arrived at the melia. A room wasn't available that night so we were asked to stay at the sister resort next door for 1st night but then we had a free room upgrade to a lagoon room which was nice and private. The entire place is relaxing and gorgous grounds..the gardeners work VERY hard to keep the landscaping and greeted us everyday with little handmade gifts made out of flowers and palm trees. The room was bright and clean with fresh towels and a bathrobe & slippers to use during your stay. Overall a great time & amazing staff....see you all next year!!!

We had a great week at the Melia Cayo Coco. The food was good. The employees were nice. We needed a rest and that is what we got. It was our second trip to this hotel and we think it is the best one. This was our 6th trip to Cuba and our 4th to Cayo Coco.

A warm and caring staff. Our best trip yet to Cuba and a resort we would return to.

Nous en étions à notre 2e visite en sol cubain et première fois à Cayo Coco. Notre visite précédente était à l'Ibérostar Varadero, ce qui mettait la "barre très haute" pour ce voyage!

J'ai consulté les commentaires de monarc.ca avant de faire l'achat de ce voyage. On disait vrai! Mon conjoint et moi avons vraiment apprécié ce lieu de repos et de détente. La clientèle qui séjourne au Mélia Cayo Coco est en mode "relax", personne ne fait la fête. "Resort" pour adultes seulement, la clientèle est composée à 50% de gens de 50 ans et plus (donc 50% entre 18 et 49 ans), majoritairement en couple.

Mon conjoint et moi sommes très satisfaits de la qualité de la nourriture et de la propreté des lieux. Tout le personnel de l'hôtel fait les efforts requis afin de rendre votre séjour des plus agréable. Nous avons mangé dans les 3 restaurants à la carte (petit conseil, faites vos réservations dès votre arrivée auprès du personnel du snack bar près de la piscine).Notre favori a été l'Italien, ensuite l'International et le Cubain. Les musiciens du restaurant Internationnal (un vilioniste et un guitariste)donnent une ambiance romantique à votre souper!

Dans le bar du lobby, dès l'après-midi,il y a toujours un pianiste qui joue ce que l'on veut entendre, il sait s'adapter à son public. Il est très bon! En sirotant un excellent cappuccino, c'est un moment de pur bonheur!

À la plage, il y a un bon nombre de palapas et nul besoin de se lever très tôt pour en réserver un. Pour les changements de serviettes de plage, ce n'est jamais un problème! Dans la semaine où nous y sommes allés, il y avait toujours un petit vent. Cependant, je n'ai pas rencontré de moustiques, malgré les commentaires lus de la part des autres voyageurs. Peut-être que janvier n'est pas une période problématique pour cela. La moyenne de température était de 25°C, ce qui est très confortable.Le "hic", c'est qu'en après-midi, plusieurs plaisanciers (bâteaux à moteur) se promènent trop près de la plage.

Pour les gourmands, il y a toujours possibilité de manger, à toute heure! La variété et la qualité de la nourriture au buffet: WOW! Le matin, on casse les oeufs devant vous pour faire vos omelettes;le midi et le soir, variété épatante de viandes, poissons et fruits de mer (très frais!). Tout cela cuit sous vos yeux! Au niveau des desserts, grand choix de gâteaux mais pour les dents sucrées, rendez-vous au coin de la crème glacée! Miam :-)

Profitez de votre séjour pour aller une journée au Mélia Cayo Guillermo (demandez votre bracelet d'accès à votre loby du Mélia Cayo Coco) et à la plage Pilar. 5 CUC par personne pour le bus (à 2 étages) 1h20 de route (pcq plusieurs arrêts dans les autres hôtels). Ça vaut la peine!

Je vous recommande donc cet endroit sans hésiter. Bon voyage, reposez-vous bien :-)

Great vacation. Everything about this hotel is a dream. The rooms are nice and clean, the staff are fantastic, the food was amazing and so many options. Anything you could want is available. The beach was spectacular and the grounds are very well kept. Great experience and will definitely be going back.

Best vacation we have ever had at an all inclusive resort. We will be going back next year.

This hotel cost about $200 more than the tryp,(probably because it was an air canada vacation)Which I have been to 4 times before,the food at the tryp is all in all 10 times better than at the melia,more variety,better Quallity all though we like the fact that there no children here, no bird dance was a real treat! that happens at the trip every night! if you like a nice soft mattress dont go here,they are very stiff and your back will ache, the wire in the mattress in our room 9812 was very bad, at 500am i would get out of bed and walk around because my back hurt so much!, i even put my air mattress that, i brought with us and put it on their mattress the following nights, so i could sleep a bit better, i also went to customer service and complained, and she said they would send a new mattress, well that never happened, also being on a ground floor, the sliding patio door had a chain on it but the actual lock was broken and you could see where it had been pryed open before, the electronic safe was very handy holding my camera and our passports and wallets, ac/hot water worked perfect! although the hot water is too hot! but there are warning stickers,a couple of times the guy filling the mini fridge would only give us 1 beer out of the 2 alloted per day even though the fridge was empty! the staff is very good and go out of their way to please you, especially after a $5 peso tip, lol! If your a man like me, i dont appreciate standing in the urinal and having a female worker just come in and start to clean, it happened at the lobby washroom 2 times in one day, yikes! also being a non smoker, it would be nice if people and or managment would have some disgression about smoking in the lobby and food areas, i found the nightly shows very good, as they have a roof in case of rain! we also like the fact that you can visit the sister resorts, but hope that some day they will allow you to have dinner at them also, as you are only allowed to stay until 5pm at the sister resorts,all in all we had a great time there, the weather was sunny and warm from sunday the 8th of jan until sat the 14th of jan, the poor people that came on sunday the 15th,it was very cloudy and cooler, lol! oh well!also pay the extra $$$ for the vip departure, We did, not knowing what to expect, there was about 400 people ahead of us at the airport for the return trip back to canada, but because we had the vip, we had a line of 6 people in front of us, then beat our way through the lines of people to the $25 exit fee station, then through customs into a private lounge, that included free drinks, (like corona) ham and cheese sandwiches, all you can eat,or drink, lol!and a private entrance to the plane before the main crowd got on board, so if you want a nice lazy place, go here! JV.

First it should be said that we would most certainly return to Cuba, and as certainly to the special strips of beach surrounding Cayo Coco. The locals are friendly and obliging; the scene and veldts were often near perfect.

However, a note for your future guests to this particular resort (and likely to those in the area) is that the star rating system for hotels must differ from country to country, and so a Cuban five star resort could not in reality be pitted against a five star in Hawaii or Italy, and so on.

The Melia Cayo Coco, while possessing several aspects of a higher class of holiday, could only really be classed a maximum of 3.5 stars on a world-class scale. Some of the rooms are falling to bits! Our tub, for instance, would not be one to actually bathe in. The patio door needed to be slammed in order to fasten it closed. The lights flickered for minutes coming on and some made great humming sounds once warmed up. The beverage delivery boy stole tips from the chambermaid (we caught the bugger!). There are feral cats roaming around everywhere. The buffet, although grand, is the same day in and day out (except for Christmas Eve dinner). A bottle of water is sometimes a steeple chase to acquire - once the bar sent me to reception, and reception called around the hotel (apologetically) and then reminded me of their one bottle per day per guest policy, but then prompted me to take a telephone call from their boss who did not speak English but asked me to return to my room that one bottle would be delivered as soon as possible. We usually would buy our water at the store, but the shops kept odd hours and we sometimes found ourselves out of luck.

The list could go on, and most of them are petty little things. Like I say, the big picture was a wonderful experience and my wife and I actually enjoy a more rugged form of travel, so the little imperfections make life fun. BUT you must inform your customers who are actually expecting a world-class 5 star resort that it cannot possibly be a rating from the international scale.

Another important item to note – on the all-inclusive mandate put forth by the website, it says 'all tips and gratuities included'. This does not seem to add up. We learned that the sought after employment of the resort hotels pay a very low Cuban wage because it is known that the staff can earn tips as part of their living. From our experience we doubt very much that each of our servers (from bus-boys to chambermaids) have automatic gratuities included in their salaries. Once we learned about the Cuban Peso vs. the tourist peso, we found that our service improved immensely once we threw a few of them around. To sum up that score – all tips and gratuities are NOT included, and for the extra money we spent on certain basic amenities it is difficult to even say ‘all-inclusive’.

In conclusion we had a great time and would go back, yet we have grown a little wiser regarding expectation for luxury resorts. Our holiday was a lot of fun and we didn’t get sick or robbed or anything bad like that. We feel that a five-star class rating would not be out of the Melia’s reach, but it would likely take a major investment and overhaul.

I was initially nervous, travelling alone. Within minutes of my arrival, I was treated with such kindness and generosity that I felt like family! Food, staff, variety of excursions, ambience and beauty were truely breathtaking!

Personnel très agréable. Endroit très propre. Pour la différence de prix ça vaut la peine de réserver dans une chambre sur pilotis. C'est beaucoup plus confortable et plus privé. La nourriture était excellente pour le prix. Nous avons été dansé dans une grotte naturelle à 15 minutes de cet endroit. Nous avons aussi réservé le catamaran qui nous a emmené dans un lieu de prédiction pour le snorkling et nous avons aussi réservé des mobilettes et sommes allés passé la journée au Mélia Guillermo. C'était excellent. Les plages sont magnifiques même si c'était très venteux durant notre semaine. Nous avons aussi joué au tennis et fait du Karaoké dans la discothèque. C'est un endroit où il y a beaucoup de couples de tous les âges.

OUR FIRST TIME IN CUBA,BUT NOT THE LAST.WERE VERY PLEASED WITH THIS HOTEL.WE SELECTED IT USING THESE REVIEWS AS A GUIDE AND IT CERTAINLY WAS BETTER THAN WE EXPECTED.AS A SENIOR COUPLE LOOKING FOR A WEEK OF REST AND RELAXATION IT WAS GREAT.GREAT FOOD AND SERVICE WITH VERY FRIENDLY STAFF.

Food was great, lots of choice, clean, friendly staff. Great if you don't want to do a lot, just relax.

Very quiet resort. The wind was strong all but one day that made the beaches dirty although they were cleaned most days it did not take long for the sea weed to wash in.One day it was not windy we were bothered by some kind of little bug.
Second floor room had a very nice balcony only seperated by a metal railing from the next balcony so no privacy. Room was kept very clean and fridge was stocked daily.
The Sunwing infromation says that in the hotel room you will have slippers and robes so did not take my robe.Front desk said only came with the upgraded lagoon rooms. Spoke to the sunwing rep and was told I should have gotten them. Hate to sound pickey but again asked and was told I would get them so by the third day of seven they did show up. Just a note anyone else we spoke to in the basic hotel room did not get them as advertised. On a good note the infromation also says Mini Bar($)and Safety Deposit Box($) there was no charge for either and as I said the mini bar was stocked daily.
We had a great time with some of the staff Emileidy, Ismary and Aylec just to name a few are very freindly and sociable.
4th time to Cuba the best food so far. The buffet always had lots of fish, pork, chicken, and beef to be grilled in front of you cooking staff always seemed happy to be cooking for you and not long lines to wait for a cook.
Pool was nice however people are not to reserve the cabanas but they do so they are very hard to get. You could always find a chair at the pool just not the ones in the cabanas. The cabanas at the ocean were always available and lots of chairs (may have been because of the wind) but there are alot of them.
We did go to the Sol Cayo Coco and the Tryp and found it impossible to even find a chair at the pool. Melia Guillermo however was very nice with sufficeint seats.
All in all we had a very good time a holiday is what you make it.

Four People Two Couples... We have traveled to Cayo Coco before, this was a new resort for us. I would highly recommend this resort for all ages over 18. We went to all of the A La Carts. I would highly recommend the Area Real, the other to were just OK. The Buffet was nice, plenty of made to order food, pasta, Fresh Meat, Crepes, Fried Rice. there was lots of Fresh Fruit and Veggies. One of our travelers is a vegetarian and he was happy with the fresh fish and sea food. The Sand is like flour, we always found Sun Chairs at the pool or on the beach. This is a great resort one of the best on the island.

We were very pleased with our vacation. The room was extremely clean and well looked after. The food was better than I expected. Would definitely recommend this resort to any couple looking for a quality getaway.

Hotel atmosphere was nice, staff was friendly, meet some awesome people. Beach was nice to walk for miles. Food was good for Cuba.