The hotel needs an upgrade. The rooms are a little outdated and in our bathroom the tiles were coming off the wall. The service was excellent. We requested a fridge and they were up within 15 min's. We also had to wait an extra hour for our room and they compensated us for that by giving us a 50.00 lunch voucher. Had a wonderful time. Would visit Aruba again.

the hotel ladies were awsome. my hats off to the breakfest gang well worth the money thankyou

Unfortunately for a Westin this place is starting to get run down a bit. Needs major re-facelift (carpets, caulking, fixtures, etc). It is clean and they do their best with what they have. Corporate needs to come in and spend some serious coin though if they want to portray a 5* property. Would stay here again if the price was right, but there are better options if you are spending the $$$.

Strongly recommended...Really nice time at the Westin. We stayed for a week, family of four in two rooms with the breakfast plan. Rooms were normal hotel rooms but had the nice bedding and decent balconies / balcony furniture. Service was consistent and great. Willing to help out whenever questions were asked and followed up that we were happy...ie) Fridge for room (no charge); Reservations for dinner; Extra towels. Huts on beach are amazing...relatively cheap but if you get up early and stand in line at 7am you can sign up for free. Meal plan at breakfast very convenient...no need for full meal plan. There are many good restaurants in easy beach walking distance and very safe at night. PS I saw some of the negative reviews on trip advisor before we left and didn't see any of those concerns while we were there.

The hotel itself needs some updating, room refreshed etc. The staff is outstanding and will help you any way they can. All and all it was fine.

great hotel on a beautiful island

Nice place to visit..was a bit disappointed by the overall level of the hotel...not a true 4 or 4 1/2 star resort, nor is it a typical Westin property...Needs an update!

This was my third stay at the Westin Aruba within a year. The Front Desk Manager remembered me. I was very impressed at how well they treated me. I've already booked my next stay in December.

Just returning from our trip to Aruba. We've been to the island several times and have stayed at the Westin at least three times. The location and beaches are excellent. The people at the Westin (as with all Arubans) are extremely friendly. The hotel is clean, as expected for a 4-star. The breakfast was amazing with lots of variety. If you booked this hotel, you made a good choice.

We traveled to Aruba and stayed at the Westin where we arrived with "Westin" expectations. It was as expected - top end hotel - until I has a medical problem. The people at the hotel were wonderful and beyond my expectations. Stay there!

we were told that they upgraded us to a better room....i don't think so!!Our room was across from the elevator! Couldn't wash your face or brush your teeth with cold water. Only hot water. Water pressure sucked! Casino was closed and we were never advised of this! No night life at the hotel at all! The outside bar was closed by 7p.m.. Very boring hotel. The only good thing was that The Westin offered a breakfast only deal and it was boring!!! Same food every day!! We would NOT go back to The Westin!! The weather was awful. 3days of sun and it rained the rest of the time.

Hotel grounds are beautiful. Staff very friendly and helpful. Room had great view of ocean (all rooms face the ocean)but are in need of updating. Breakfast was included in our package and was excellent with lots of selection. Bar drinks are very expensive so take advantage of happy hour (4-6pm) half price. Lots of great restaurants nearby. Would definitely return.

We had a great time & will return.
We liked everything about the Westin.
The beaches were excellent.

beyond expectations

Westin was a great place for kids: air conditioned kids club with lots to do, playground with slides and wall climbing. I didn't realize how kid-friendly it was until I got there...and I was very relieved since we were travelling with two young children under 5. The only very non-kid friendly thing we experienced was the AirCanada attendent spraying insecticide inside the cabin 40 minutes before we landed (apparently Aruba law). Had I known, I would've taken a connecting flight thru the US or perhaps chosen a different airline since it appears that only AirCanada is exposing young travellers to insecticide. The incident was very disappointing but the beautiful island of Aruba certainly made up for it.

Clean nice pool and beach. Great breakfast area.Love the exotic birds on site. Roms were nice AC excellent.