J'ai séjourné au El Cozumeleno du 5 au 12 mai 2012.

Cet hôtel est absolument à éviter pour les gens seuls, du moins en basse saison.

La direction épargne alors sur tout : les repas (variété et choix il faut repasser), l'air climatisé et l'éclairage dans les pièces (on est encouragé à épargner l'électricité), la pression d'eau dans les douches, l'eau chaude (éviers du lobby et douches), les activités diurnes et nocturnes, pratiquement inexistantes (deux spectacles par semaine, totalement insipides= rock et musique mexicaine très stéréotypée).

Par contre, pour être à l'argent, ça ils le sont.

L'hôtel étant à 5 km du centre de Cozumel, on nous incite à utiliser le taxi systématiquement (14 $ par course soit 98 $ par semaine pour un trajet par jour). Because : le syndicat des taxis y est très puissant m'a t-on dit...

Les vélos ne sont utilisables que pour des tours à vélo cucus (de l'hôtel au club nautique à deux pas). Il m'a donc fallu aller louer un vélo 7 vitesses à .... 3 km de là.

Il n'y a pas de navette gratuite fournie par l'hôtel (ce serait normal il me semble).

Et les voyagistes nous incitent à acheter des excursions fort dispendieuses (80 $ - 146 $ par jour)que l'on peut organiser soi-même avec un peu d'initiative (via les collectivos et les bus publics de Playa del Carmen).

La clientèle est presqu'uniquement américaine, à la retraite et fort mal élevée (alcool dans la piscine, bruit dans les corridors, obèses qui bouffent toute la journée sans faire de sport, aucune culture ou curiosité pour sortir du tout-inclus, sont en ghettos US toute la journée et vous regardent avec une arrogance comme si l'Amérique leur appartenait toute entière).

Et il n'y a que des couples.

La femme de chambre peut cesser de nettoyer votre chambre si vous ne donnez pas de pourboire et le personnel en général semble se foutre de la clientèle. J'ai même eu l'impression qu'ils ne s'intéressaient qu'à notre argent, mais c'est une impression générale de la Riviera Maya (très américanisée ou règne le dieu dollar). On ne nous dit même pas qu'il y a une clinique médicale internationale à San Miguel et des ambulances sur l'ensemble de l'île. Imaginez si quelque chose arrive à un cycliste sur une route secondaire!

Autre point négatif : l'absence d'installations sanitaires complètes. Chambres sans bain (partout dans l'hôtel), pas d'endroit de massage, pas de salon de coiffure, deux restos seulement (dont un buffet ou on mange toujours la même chose en portions très minimes), pas de clinique médicale sur place, pas de buanderie, pas de bureau de poste, des sports nautiques presqu'inexistants, un magasin à peu près vide et des chambres ma foi qui auraient besoin de réparations (mon miroir était très égratigné et le lavabo était bouché). Très peu d'artisans locaux et les activités (hormis l'équitation et le beach club Playa Azul, assez loins de l'hôtel).

Bref, vraiment pas un hôtel pour gens sportifs qui voyagent seuls. Si vous êtes dans cette catégorie-là, vous allez vous y emmerdez.

Je ne suis restée que 2 jours j'ai changé d'hôtel sur la description il y a un centre de plongée-sous marine mais on ne mentionne pas qu'il n'y a pas de bateau faut prendre le taxi ...je trouve que c'est trompeur pour la personne qui comme moi y va pour aller plonger

We had a good vacation at the El Cozumeleno. The front desk staff were great, we had booked ocean view but due to an error were originally given garden view - they fixed that right away and we had an amazing view from our 6th floor balcony. The wait staff and restaurant staff were excellent - always someone to bring you a drink. A solid 3-3.5 star. The buffet did not have a great selection but the Veranda restaurant was excellent - we ate most breakfast and dinner there, the beds were a little hard but the rooms were very large and the grounds were very clean. The beach was lovely, the snorkeling was great. Overall, we were pleased with the trip and felt that for what we payed, it was well worth it.

We were nervous about staying at the El Cozumeleno after four of our co-workers became ill there during their March 11-18 stay. However, we were fine. The hotel conducted temperature checks of their food, there was ample hand soap and hand sanitizer. The food in the a la carte restaurant was terrific. The buffet was typical but we could always find enough to eat. Our drinks were not watered down...we watched! And, there were various brand names available upon request if you were looking for Absolut, Smirnoff, etc. The hotel and grounds were immaculate. Staff was friendly and eager to assist. We travel to Mexico every few months and this hotel is worth going back to. We spoke with numerous returning guests who said they always enjoy their stay here. We celebrated our anniversary the week we were ther and hotel management presented us with a nice gift to celebrate the event. Water bottles were replenished daily. Towels were in great shape contrary to negative reviews, in fact, better than in the Hilton Garden Inn we stayed at prior to our flight. There was free Internet in the lobby - unheard of in most Mexico hotels. Our room was spacious. The hotel provided bags of bread to feed the fish which was a huge hit with the children! Snorkelling was popular for all! Our only complaints were that upon check in the front desk requested an imprint of a credit card, and asked that you sign it in case of incidentals (not a good idea and not recommended by VISA) and that there weren't enough lounge chairs or umbrellas on the beach! All in all, we had a great time and look forward to our next stay.

Nous avons séjourné au El Cozumeleno du 28 janvier au 04 février 2012, la propreté des lieux ainsi que le service de cette hôtel est extraordinaire, elle se mérite facilement un 10 sur 10, la nourriture du buffet par contre est très ordinaire mais le restaurant à la carte lui est vraiment très bon. La plage n'est pas très large et il y a qu'une dizaine de palapas vraiment pas assez. La mer est très belle mais apporter vos souliers il y a de la roche, vous allez voir des poissons en entrant dans l'eau c'est magnifique. Nous avions une vue imprenable sur la mer, nous étions au 7ième étage. Malheureusement la météo n'était pas vraiment de notre bord mais ça rien à voir avec l'hôtel.

It was a very relaxing vacation. The staff was very friendly and made your stay enjoyable. If you are looking for a quiet motel then this is for you. No loud music or partys at night. Very peacefull. The food was ok, but your in Mexico so what can you expect.

vraiment bon rapport qualité prix,a proximité de tout, très très propre, vue magnifique sur la mer, très très tranquille le soir endroit à éviter si vous aimez faire le party. plage petite mais correcte, parfait pour faire du snorkel, nourriture bonne mais pas assez varié, buffet à la carte par contre très bon. je recommande cet endroit sans hésiter

un hotel merveilleux,la bouffe étais super et surtout le service et super éfficace.

À quelques minutes seulement de l'aéroport. Le check-in s'est fait tout aussi rapidement, génial lorsqu'on arrive aux petites heures du matin. Hotel extrêmement propre. Personnel très courtois. Beaucoup de service par du personnel souriant autant à la plage qu'au buffet. Ce dernier n'est pas très varié, mais c'est bien. Possibilité de manger au resto à la carte chaque soir. La nourriture y est excellente.
Très tranquille côté activités et animation sur le site ainsi que pour les soirées. Parfait pour s'y reposer. Si vous voulez faire la fête, endroit à éviter!!
Impossible de marcher sur la plage aux alentours pieds nus, beaucoup trop de petits coquillages qui font mal aux pieds! Par contre juste devant l'hotel, le sable est très beau. Plusieurs rochers qui empêche d'entrer à l'eau n'importe où, mais un bel endroit sablonneux pour s'y rendre faire de la plongée et voir de magnifiques poissons. Vive la chaleur du Mexique!! :)

This was a great place if you just want to relax which was fine by me, because that is why I went, It is clean, the food was good, could have had a bit more variety, but good. We had a great vacation at this resort

Nous avons été à cet hôtel pour une semaine et ce fut a première fois que nous allons hors de Cuba. Mes attentes étaient haute car on nous disait que si on allait ailleurs que Cuba, on y retournerait pas. Et bien c'est faux! Du moins pour cet endroit. L'hôtel est bien, très propre (ch 1417) et le site aussi. Il y a toujours des employés qui frottent sans arrêt. Le site n'est pas très grand et la plage aussi. Des employés transportaient du sable sans arrêt pour refaire la plage bordé par des sacs de sable. Beaucoup de corail en entrant dans l'eau. L'endroit rêvé pour ceux qui ne veulent pas s'éloigner et voir des poissons en aptnée.

La boutique de souvenir na presque rien et tout est très cher. À St-Miguel, les boutiques sont en bon nombre mais c'est normal car des bateaux de croisières y font escale. Les prix doivent toujours être négocié ce qui devient harassant de s'astiner avec les vendeurs.

On a fait une excursion dans un petit sous-marin et le feeling est agréable. La pêche en haute mer n'a rien donné.

Le buffet: pas beaucoup de variété pour un hôtel du Mexique. Très répétitif souvent les même plats le midi et le soir. C'est bon mais très restreint. Oubliez la musique du sud ou du Mexique, c'est des airs américains du jour qui y joue sur le bord de la piscine ce qui devient irritant. Pas de spectacle à tous les soirs ce qui manque. Les bars ferment tôt et après 22h, oubliez ça si vous voulez quelque chose. Pas de frigo dans les chambres à moins d'avoir une suite. L'anglais et l'espagnol sont les seules langues parlés.

Conclusion; bon hôtel pour pas cher mais il y a beaucoup mieux ailleurs, hors Cozumel, pour le même prix.

Content d'y avoir été mais je n'y retournerai pas.

Buffet très petit et qualité du manger très ordinaire pour le Mexique,une place pour se reposer, car il n’y a presque pas de spectacle en soirée,mais le service excellent pour un 4étoiles même du service de bar sur la plage

Stay in the new tower, old building not good. Poor plumbing crappy beds.

We were very disappointed with how the product at the El Cozumeleno has been reduced in quality compared to our visit in April 2007. Apparently new ownership has reduced quality and dumbed down the Mexican experience here(windy). We spent most of our time at the pool, hot tub or in the ocean (great). The wireless internet would not work half the time (in the lobby). We were told it was the waves, the weather but when we hired a cab on two occassions and went downtown internet service was fine where we went. The rooms are large and king bed we had was OK, but the sofabed for our young son was decrepit so they gave us a cot (good).
The ala carte Veranda restaurant we visited in the evenings once served filet mignon, lobster, giant shrimp four years ago. This time around, the offering was limited - steak like shoe-leather, house wine sour, tiny handful of shrimp, "garlic" bread a piece of dough. The main outdoor restaurant would offer pork and chicken most of the time, sidedishes such as broccoli or cauliflower just cheap and boring.
One bright spot was the home made quesadillas installation. Breakfasts were basically usual boring eggs, bacon bbrittle, reminded me of Cuba 3 star.
No sign of a chile pepper in any of the bland offerings. The coffee served out of styrofoam cups in the lobby or in the restaurants always dilute and terrible dishwater and there is no coffeemaker in the room. It's a shame given Mexican coffee is so spicy and delicious. Place aches for espresso. The poolside buffet had hardly edible fast food with dirty plates. We complained and they decided to remove this buffet, blaming its condition on reparations that were going on to fix the palapa (grass) roof, which had a hole in it. Service by constantly fawning waiters made the mediocre food even more annoying, however, we tipped most of them, bartenders, chambermaids as well as the front desk as we heard they worked at the hotel due to pressing need rather than much desire.

On the entertainment front, in 2007 we remember elaborate nightly shows with dancers and singers every night which we could watch outside or from our balcony. This time around they had no shows, just a hired bar band that would play rather lame covers of old American tunes - rather pathetic. We enjoyed the food at the Caribbean night which was held on the 2nd floor, but instead of a steel band or something, this band was hired to play rather bad rock and roll!
FThere are very few activities at this hhotel, no pool volleyball, no exercise cclasses, nothing for kids to do (they hhave a kids room but totally empty as the place seemed to cater to the 55 ccrowd, no disco. Not much to do at this place at all except eat and drink.

excellent resort just love it.
it is a must go.

The resort was great as for food and cleaness. The Beach was NOT good. The beach is filled with pebble rock and hard to walk on the beach with no shoes. The bathroom sink wasn't draining properly and there was a bad oder coming from the stand up shower drain. Internet connection was always out. You could work for a few min and then be seeking for a Wireless connection.

We had a fabulous time at the El Coz. It was relaxing with beautiful weather and delicious drinks! It is great that you can either order from the menu or eat the buffet at lunch. The items that can be ordered were delicious!

We have been coming to this hotel for 10 years. It has been a consistent place for us to holiday. I was a little disapointed that there was a little March Madness going on this year which was non existent in past years.The hotel has been well maintained.The method of booking for the indoor restaraunt could and should be handled differently.Clients should not have to line up for an hour to book.How about doing some advance booking for this as part of the trip limiting 2 or 3 visits per room to help avoid or eliminate the line up every morning at 8am.Perhaps an upgrade to the outside dinner area would entice more clients to use it instead of the indoor area.Beach space is at a premium particularly if you need shade.These are small details however for some they are major concerns.Although I love consistency of this hotel, there are some changes that could be made to:
1)prevent the lineups for the resteraunt
2)make better use of the beach area

The hotel is clean, no beach. Has a beautiful view of the ocean. The food is horrible, not too many choices. The egg station is the worst. She speaks no english and is just there for the job.

Very easy to reach from airport just 6 kms drive, took us just 10 mins or less. Sunwing rep received us at the airport and arranged for transport. Check in and out was easy and hassleless.
Great beach &pools for swimmimg and snorkeling. Drinks were good. Town and airport very close. Unlimited A la carte dinner with reservation. Wireless internet free.
But the greatest complain is the poor qulaity food at buffet, there was no taste, no variety, items were recylcled and are was unhygienic and uncleaniness. They got to improve a lot at the buffet.

As a family of 4 we had a good vacation here.
I never have stomach problems but this time became very ill for 2 days on the 2nd day. Saw a Doctor very quickly and recovered very quickly. Figured it was something I ate.
Many complaints about the lack of of beach chairs etc. The biggest issue was people would go to the beach at 4-5 AM and reserve their spot under a Palapa with a towel. We saw and heard stories of this nature and then the people that reserved these spots barely used them, went into town etc.
I have heard of other hotels that will remove "reserved belongings" if nobody occupies the spot for 1 hour.
Sounds like a good idea.
I found the beach area very good with great snorkelling. Lots of fish to look at.
The staff were awesome. Friendly, Attentive!
While sitting by the water they constantly came around bringing drinks.
Suggestion for the hotel: Provide lime for the beer.
The bars did not have limes available for the beer.

Tres belles vacances, eau bleue magnifique. Gens serviables et souriants charmant peuple. Paisible si désiré. Agreablement surprise de la bonne nourriture. wow wow J y retournerai.

I went to the El Coz with 3 of my girlfriends. We are all in our mid 20s and we had the best time! It is definitely not geared toward our age group, but we still had a fantastic time. There was definitely a majority of couples and families, but we partied with them too!
The rooms were immaculately clean. As was the rest of the resort. The outdoor buffet was gorgeuous! Right on the ocean and it looked gorgeous at night with all the white lights.
The snorkeling was fantastic; although, because the beach is all coral ( hence the great snorkeling) you want to be sure to bring water shoes! Even if you don't plan on snorkelling and still want to go in the ocean, be sure to bring water shoes.
There are lots of activited to partake in, but we mostly just tanned on the beach and around the pool.
The drinks were great. I read many rewviews before visiting this resort that said the drinks were weak or had a soap-y taste. Not true at all. We mostly drank blended drinks during the day, and I actually found them to be quite strong. If you do find them a bit weak for your taste, you can simply ask for a double! Oh, and if you prefer certain brands, you just need to ask for them.
The service was outstanding. The staff work very hard and are ALWAYS smiling. The only complaint would be the service at the swim-up bar. It was often very slow there and there was some kind of weird smell around it. But, there are constantly servers walking around th ebeach and pool to bring drinks right to you.
If I had to say something bad about the El Coz, it would be the food. It was fine by my standards, but there wasn't much variety and it was always room temperature. BUT, there is ALWAYS the option to order food fresh from the menu or don't forget the FREE room service! A lot of the other guests didn't realize the room service was free. We ordered coffee and fresh fruit to our room every morning.
Remember, this resort is about a 3 1/2 star, so if you go there expecting a 5 star, you will be disapointed. You get what you pay for, and at the El Coz, I htink we got more than that.
Don't forget, you're on vacation... ENJOY YOURSELF!
Oh, and it is only $7 to get into town. You ABSOLUTELY have to go to Guido's. It is an italian restaurant in town and it is TO DIE FOR! Best food we all had, ever! Senor Frogs is a fun place to go drinking!

Thought we were going cheap and cheerful but was pleasantly surprised to find this little treasure in the ocean. Would recommend this to first timers to get spoiled and experienced travellers to remember there are less pricey gems out there.

We absolutely loved this resort. The oceanfront room was huge and always kept extremely clean. We did not eat at the buffet for lunch or dinner, but heard from others that it is quite repetative. Breakfasts were repetitive and got very boring after a few days. The a la carte was fantastic. We had dinner there every night. The menu changes every couple of days. The staff at the resort are all extremely friendly and helpful.
If you are looking for a beach, the beach in front of the resort is smaller, but it will do. The beach is being cleaned regularly.
Our trip was spent mostly scuba diving, and that was preplanned, but I did see quite a variety of activities for the guests. A really nice addition is the 18 hole mini golf. It was very popular with the guests and as with the rest of the resort is kept very clean.
As in previous vacations to Cozumel, we found the island to be very safe. We rented a car for the week to enjoy our own freedom and timetable. It's not hard to find anything we wanted and you can't get too lost with the limited roads available. Nice to not to have to keep using the taxi mafia on the island.
We loved it here and would definately return.

A wonderful resort at a great price. We would rate this hotel high on service, cleanliness, friendliness and enjoyment. The rooms were clean and well maintained. The food was excellent with many tasty choices everyday to try. Daily activities and nightly entertainment were also provided. Staff were hardworking, friendly and were very accommodating. Grounds were clean and well kept. We will be back!!!

The hotel was not bad but I would not return. The biggest complaint we had was that they only had entertainment twice a week. there was nothing to do there the rest of the week. They had movie nights on the days that they didnt have entertainment, but the movies were really old. The entertainment staff should get up to speed to what some of the other resorts are doing to entertain their guests. It rained all day on our last day there and we were so bored. At that time there should have been a lot of activities but the "fun team" was no where to be seen.

It's a nice hotel in a good location with terrific staff. The food is unfortunate (not cuba bad, but not far off) but there is always something to be had. There is NO nightlife so better for families. All in all a nice time.

Dès notre arrivée nous avons été ravis par la grandeur et la beauté de la chambre 1601 au 6e étage qui surplombe la plus grande des deux piscines. La vue sur la mer des caraïbes est à couper le souffle. Très bel endroit pour séjourner.

Sable cassonnade sur les bords turquoise et bleu de l'onde poissonneuse - à certains moments, nous nous serions crus dans un aquarium - sous les chauds rayons - 28 à 30 degrés C - pendant toute une semaine dans un grand hotel au service impeccable avec vue imprenable sur la mer de Caraïbes